CRM-ECommerce

What does CRM E-Commerce module includes? Is CRM -web and CRM-internet sales are part of CRM E-commerce or are they separate?
Can any send me documents on CRM E-Commerce ASAP.
Thanks guys,
Anjali Saxena
[email protected]

Hi Anjali,
E-Commerce :This key capability enables you to turn the Internet into a profitable sales and interaction channel for both business partners and consumers. You can provide your customers with a personalized Web experience and convenient self-services. With the fully integrated E-Commerce platform you can strengthen your sales, service, and marketing operations and, in turn, reduce transaction costs and customer service calls. The E-Commerce applications cover Web-based sales and service transactions, targeted marketing, and analytics for system and customer behavior.
For details:please see link
http://help.sap.com/saphelp_crm50/helpdata/en/16/cfa34273f60b31e10000000a1550b0/frameset.htm
regards,nishant
please reward points if this helps

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    What does CRM E-Commerce module includes? Is CRM -web and CRM-internet sales are part of CRM E-commerce or are they separate?
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    Please reward points if this helps

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