CRM Extractor for service management - date type

Hi,
I want to extract data for the service management from crm system. I find the data with crm_order_read in the table et_appointment. I need the field appt_type with the time stamps.
Is there a business content extractor available? I can not find one for this issue.
In which table is the data from et_appointment really stored?
Thanks in advance.
Best regards
Nils

Hi Sunita,
I think you wanted to calculate the time duration of the service requests. you can refer to tables
CRMD_ORDERADM_H,
CRMD_SRVPLAN_I (Service Plan Item - Service Cycle Interval).
Or you can refer to FM CRM_ORDER_READ and export parameter ET_APPOINTMENT.
Regards,
Karthik.

Similar Messages

Service Manager data warehouse management server Installation fails

Hi there,
In Virtual Machine Windows Server 2012 R2 Standard with my user being a Local Admin and SQL Admin. I tried to do a Service Manager data warehouse management server
first installation I am facing the following image as error:
In the event viewer I get the following error:
"Microsoft System Center 2012 R2 Service Manager -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 25211
The arguments are: -2147024809, The parameter is incorrect."
In the Setup log, some of the errors are:
WixRemoveFoldersEx: Entering WixRemoveFoldersEx in C:\Windows\Installer\MSI35E.tmp, version 3.7.1224.0
WixRemoveFoldersEx: Error 0x80070057: Missing folder property: PSCONFIGFOLDER.A591E3B4_D228_431D_BF89_99D52C8FFB76 for row: wrf4582BC4C5CC47B1D2380408CD7A752DC.A591E3B4_D228_431D_BF89_99D52C8FFB76
CustomAction WixRemoveFoldersEx.A591E3B4_D228_431D_BF89_99D52C8FFB76 returned actual error code 1603 but will be translated to success due to continue marking
CAStartServices: CAStartServices was passed . OMCFG
CAStartServices: Checking if service already started. OMCFG
CAStartServices: Attempting to start service. OMCFG
CAStartServices: StartService failed. Error Code: 0x8007042D.
ConfigureSDKConfigService: CAStartServices failed, trying again.... Error Code: 0x8007042D. OMCFG
Action start 17:47:05: _SetHealthServiceConfig.80B659D9_F758_4E7D_B4FA_E53FC737DCC9.
GetMsiFeatureState: Failed to get feature state. Error Code: 0x80070646. MOMServer
MSI (s) (EC!4C) [17:47:05:483]: Note: 1: 2711 2: MOMGateway
SetHealthServiceConfig: Failed to get Feature State.. Error Code: 0x80070646. MOMServer
GetMsiFeatureState: Failed to get feature state. Error Code: 0x80070646. MOMGateway
I have checked the following post but it did not help me:
http://social.technet.microsoft.com/Forums/systemcenter/en-US/c42bb04d-a51e-4037-a8a3-37d714d6faac/scsm-management-server-installation-fails?forum=systemcenterservicemanager
Could you please help me with this issue?
Thanks a lot,
M

Hi,
Sorry I cannot post the full log. I have found also these errors in the log:
Calling custom action CAManaged!Microsoft.MOMv3.Setup.MOMv3ManagedCAs.RegisterSdkSCP
RegisterSdkSCP: There is no previous serviceConnectionPoint
RegisterSdkSCP: Creating New serviceConnectionPoint
RegisterSdkSCP: Adding ACL for current user: DOMAIN\InstallationAccount
RegisterSdkSCP: Adding ACL for SM Admini: DOMAIN\SCSMDWadmins
RegisterSdkSCP: Error: Access is denied.
InstallCounters: LoadPerfCounterTextStrings() failed . Error Code: 0x80070057. momv3 "D:\Program Files\Microsoft System Center 2012 R2\Service Manager\MOMConnectorCounters.ini"
InstallPerfCountersHelper: pcCounterInstaller->InstallCounters() for the default counters failed. Error Code: 0x80070057. MOMConnector
InstallPerfCountersLib: InstallHealthServicePerfCounters() failed . Error Code: 0x80070057.
InstallPerfCountersLib: Retry Count : .
InstallHSPerfCounters: Failed to install agent perf counters. Error Code: 0x80070057.
Thanks for your reply.

Service manager console can't connect to Service manager data warehouse SQL reporting services

When I start Service manager console, it gives this kind of error:
The Service Manager data warehouse SQL Reporting Services server is currently unavailable. You will be unable to execute reports until this server is available. Please contact your system administrator. After the server becomes available please close your
console and re-open to view reports.
Also in EventViewer says:
cannot connect to SQL Reporting Services Server. Message= An unexpected error occured while connecting to SQL Reporting Services server: System.Net.WebException: The request failed with HTTP status 401: Unauthorized.
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at Microsoft.EnterpriseManagement.Reporting.ReportingService.ReportingService2005.FindItems(String Folder, BooleanOperatorEnum BooleanOperator, SearchCondition[] Conditions)
at Microsoft.EnterpriseManagement.Reporting.EnterpriseReporting.FindItems(String searchPath, IList`1 criteria, Boolean And)
at Microsoft.EnterpriseManagement.Reporting.EnterpriseReporting.FindItems(String itemPath)
at Microsoft.EnterpriseManagement.Reporting.EnterpriseReporting.FindItem(String itemPath, ItemTypeEnum[] desiredTypes)
at Microsoft.EnterpriseManagement.Reporting.EnterpriseReporting.GetFolder(String path)
at Microsoft.EnterpriseManagement.Reporting.EnterpriseReportingGroup.Initialize()
at Microsoft.EnterpriseManagement.Reporting.ServiceManagerReportingGroup..ctor(DataWarehouseManagementGroup managementGroup, String reportingServerURL, String reportsFolderPath, NetworkCredential credentials)
at Microsoft.EnterpriseManagement.Reporting.ServiceManagerReportingGroup..ctor(DataWarehouseManagementGroup managementGroup, String reportingServerURL, String reportsFolderPath)
at Microsoft.EnterpriseManagement.UI.SdkDataAccess.ManagementGroupServerSession.TryConnectToReportingManagementGroup() Remediation = Please contact your Administrator.
We have a four server set-up where SCSM, SCDW, and sqls for both are on different servers. Also I have red that this could be a SPN problem, but this has been worked on last week without the SPNs.

On the computer you get the "SQL Reporting Services server is currently unavailable" message please open the Internet Explorer and try to connect to the URL <a href="http:///reports">http://<NameOfReportingServer>/reports
This should open the reporting website in IE. If this isn't working you should check the proxy settings in IE. If the URL doesn't work in IE it won't work in the SCSM console as well (and vice versa).
Andreas Baumgarten | H&D International Group
Actually I can't access to the reporting website. It asks me credentials 3 times and then return a blank page. Also error message comes to the EventViewer System log with id 4 and source Security-Kerberos.
The Kerberos client received a KRB_AP_ERR_MODIFIED error from the server "accountname".
The target name used was HTTP/"reporting services fqn". This indicates that the target server failed to decrypt the ticket provided by the client.
This can occur when the target server principal name (SPN) is registered on an account other than the account the target service is using.
Ensure that the target SPN is only registered on the account used by the server.
This error can also happen if the target service account password is different than what is configured on the Kerberos Key Distribution Center for that target service.
Ensure that the service on the server and the KDC are both configured to use the same password.
If the server name is not fully qualified, and the target domain (domain.com) is different from the client domain (domain.com), check if there are identically named server accounts in these two domains,
or use the fully-qualified name to identify the server.
I can access the website directly from the server which hosts Reporting Services.
Also I query "setspn -Q HTTP/"reporting services fqn" whit result NO SUCH SPN FOUND.

Can "SPML Web Service Complex Data Type field" take multiple values ?

In Generic Technology Connector's -SPML design parameters section, Can we give multiple values in SPML Web Service Complex Data Type field?
If not, how can i call methods directly instead of calling them through a values of the "name" attribute of the "complexType" element in SPML Web Service Complex Data Type?
I need 'SPML Web Service Complex Data Type' to hold multiple values.And based on the request it has to initiate appropriate method of action.
Presently i have three methods add,modify and delete which i am calling through a single value of the "name" attribute of the "complexType" element in SPML Web Service Complex Data Type.
I want to replace this single value with multiple menthods , so that a direct interaction between the method,OIM and target can be established.
Edited by: 821054 on 16/02/2011 04:23

Thanks Robert.
You'll need to create your own interface to the webapp database for those kind of data operations
by this, are you speaking of the internal BC database which stores web app schema data? That would be great if it were possible to update that programmatically because I need to use the List (Checkbox List) field type (for the search functionality), but I need to supply the checkbox options from a web app rather than by manually updating the list entered in the Fields view of the web app settings (shown below).
I'm curious if anyone else has tried this?
Again, my reason for needing to use the List (Checkbox List) field type is that the page which processes searches knows to expect a comma separated list for this field type and then appears to be parsing out the individual values for searching out web app items with 1 or more matching values. You're right that text fields (string and multiline) just check for 'string contains' matches, and this would be ok if I was only ever needing to search just one value at a time. Here's an example of what I might do:
Web App item field value (as recorded against the List (Checkbox List) field type:
8294877,8294878
Web App Search value (for this same field):
8294879,8294877,8294885
The search would return this web app item because the field contains 2 (1 or more) individual values even though they were entered into the search field in a different order. If this web app item were just a Text (string or multiline) field, the searched value is not a substring of the web app item's stored value, so it would not find a match. Hence the need to use Checkbox List field type.
The web app will have thousands if not 10s of thousands of records, so dumping them all into one big array or object and searching on the front-end won't be practical (though it works great on smaller datasets).

RU2 install fails for Service Manager 2012 R2

Rollup Update 2 for Service Manager 2012 R2 is crashing during install on my prod management server...it installed fine on my test server. It happens very quickly after I click "install", just after agreeing to the license terms. I've ran
the .Net repair tool, but did not fix it. I've pasted the SCSMPatcherSetupWizard01.log file contents below, but the log seems to have just stopped abruptly.
Description:
Stopped working
Problem signature:
Problem Event Name:   CLR20r3
Problem Signature 01:   scsm2012_amd64_patchwizard.exe
Problem Signature 02:   7.5.3079.61
Problem Signature 03:   534468e0
Problem Signature 04:   mscorlib
Problem Signature 05:   2.0.0.0
Problem Signature 06:   5265c965
Problem Signature 07:   34a9
Problem Signature 08:   1c5
Problem Signature 09:   System.IO.IOException
OS Version:   6.1.7601.2.1.0.272.7
Locale ID:   1033
SCSMPatcherSetupWizard01.log:
2014-05-01T12:58:49.2025363-05:00   Always:   Trace Session Started
12:58:49:
12:58:49:Application Started
12:58:49:This is 64-bit application.
12:58:49:LoadQuickFixEngineeringDetails: Loading entries from the xml file C:\Users\serviceman\AppData\Local\Temp\3\WZSE0.TMP\SCSMPatcher\QFEList.xml
12:58:49:LoadQuickFixEngineeringDetails: Found data for POSTINSTALL
12:58:49:LoadQuickFixEngineeringDetails: Found entry SCSM2012R2_KB2904710_AMD64
12:58:49:LoadQuickFixEngineeringDetails: Done loading QuickFixEngineering File
12:58:49:Start adding DataItems
12:58:49:Final Install Tasks
12:58:49:Done adding DataItems
12:58:49:Current UI culture (en-US) is not supported. Using Parent culture.
12:58:49:Found C:\Users\serviceman\AppData\Local\Temp\3\WZSE0.TMP\SCSMPatcher\en\EULA_QFEKB2904710.rtf.
12:58:49:Found C:\Users\serviceman\AppData\Local\Temp\3\WZSE0.TMP\SCSMPatcher\SCSM2012R2_CU_KB2904710_AMD64_7.5.3079.61.msp.
12:58:49:All vital setup files found.
12:58:54:ProcessInstalls: MSI is not in silent mode. Setting the external UI.

More info:  This thread suggested that fully patching their server resolved their issue, but I can confirm my server was fully up to date with all critical, security, and updates for Server 2008 R2 SP1 through 04/2014. I have .Net Framework
4 Client profile and Extended installed with their patches current. I wonder if upgrading to .Net 4.5 would have prevent this?
http://social.technet.microsoft.com/Forums/en-US/b4dea854-3191-4b9a-9aa1-1fbf8b37c077/system-center-service-manager-sp1-update-rollup-2-error?forum=systemcenterservicemanager
I also found a this article that talks about deploying the .MSP without the Patchwizard.exe wrapper, so sounds like I should be good.
The *Patchwizard.exe file is just a wrapper, so if you have a tool like Configuration Manager you can use the .MSP file directly for deployment and skip deploying the executable. This is a fully supported scenario so if that better suites your needs
then feel free to deploy the update using this method instead.
http://blogs.technet.com/b/servicemanager/archive/2013/07/16/deploying-the-msp-file-from-a-service-manager-update-rollup-using-configuration-manager.aspx

Service Manager 2012R2 - Hotfix for Service Manager 2012 SP1 secondary Management server

Can the hotfix for the issue described here -
http://blogs.technet.com/b/servicemanager/archive/2013/04/22/service-manager-2012-sp1-secondary-management-server-cannot-set-availability-on-a-health-service-that-doesn-t-exist.aspx
, be applied to a 2012R2 Service Manager environment?
My dilemma; In a Service Manager 2012 SP1 environment, I installed a secondary mgmt server, promoted it, then upgraded to R2. This R2 Primary mgmt server has the error described in the TechNet blog.
The reason this was done, the original primary mgmt server (2012 SP1) resided on the same server as the Portal. This original primary is still at 2012 SP1 with the System Center services disabled.
Again, can the hotfix for Service Manager 2012 SP1 secondary mgmt servers be applied to a Primary mgmt server (or environment, however the hotfix is run) server Service Manager 2012 R2?
Thank you,
Brian VanDam
BVAN in SoCol

Hi,
Hmm, you should probably log a case for this, but my first thought here would be to install a new SCSM 2012 R2 server and promote that one to the new Primary server, then remove the old ones.
Regards
//Anders
Anders Asp | Lumagate | www.lumagate.com | Sweden | My blog: www.scsm.se

Extractors for Warehouse Management

Is anyone aware if there are any extractors for Warehouse Management. I am working on a Retail project? Thanks

Hi,
Check these links would help you,
BW Retail content
Re: BW retail content
Re: BW IS Retail
With rgds,
Anil Kumar Sharma .P

Service Manager Data Warehouse Install - Analysis Server Configuration For OLAP Cubes Fail

Hello everyone,
I have an issue with my installation of the Data Warehouse for System Center Service Manager 2012 SP1.
My install environment is the following:
Windows Server 2012 – System Center Service Manager (Successfully Installed) - Virtual
Windows Server 2012 – System Center Data Warehouse (Pending) - Virtual
Windows Server 2012 – MS SQL Server 2012 – Physical, Clustered 1<sup>st</sup> of Four Servers
The SQL Server is a clustered installation with named instances, specifically for SharePoint and Service Manager. Each instance has its own IP address and dynamic ports are turned off. I’m installing using the domain administrator account and I also chose
to run the installer as administrator. The domain admin has sysadmin rights to the service manager server and instance I’m trying to install on. However, the account does not have sysadmin rights to some of the other instances.
The install is smooth up until it needs to connect to the Analysis server database. I have tried connecting to the analysis servers on other SQL servers on site and all were successful. The only difference between the older SQL servers, the SQL 2012 development
server and the SQL 2012 Production server I’m trying to install to is that the that the domain admin account doesn’t have sysadmin access on all the databases on the new production server. The SQL server is being installed and configured by a contractor so
if you all have troubleshooting suggestions, I’ll need to coordinate with the contractor.
Starting with the screen below, I began searching for help online. There seems to be no one else with this issue or it is not documented properly. I opened a ticket with MS, called the contractor and troubleshot with him, troubleshot as far as I could on
my own and I’m still at a loss as to what is preventing the installer from connecting specifically to the analysis server.
I first thought the installer was at issue or that the data warehouse sever was at issue. But all signs are pointing at the SQL server. The installer is able to connect to all the other SQL servers – including other 2012 servers (same versions) – so it can’t
be the installer. I’m pretty sure the SQL server is going to be at issue.
After looking at this error, I opened the resource monitor and clicked the dropdown to see if it was trying to connect to the correct server and it was. I then connected to the old and new test and development servers successfully. Then connected to the
SQL 2008 R2 production cluster successfully. I then compared the two servers. The only difference other than the version numbers is that the admin account doesn’t have sysadmin rights on all the SQL 2012 database servers. But the database servers are not the
problem. The analysis servers are.
I then checked the event logs and they are empty as far as this issue is concerned. Actually, there are no errors on the SQL 2012 production box and the Data Warehouse box. I then checked the log that the installer creates during every step of the installation
and this is what is created when the dropdown is clicked for the analysis server configuration screen. The log file location is:
“C:\Users\admin\AppData\Local\Temp\2\SCSMSetupWizard01.txt”
In the file is the following text.
01:03:34:Attempting connection to SQL Server 2012 management scope on SCSMSQL2012
01:03:34:Using SQL Server 2012 management scope on SCSMSQL2012
01:03:36:Collecting SQL instances on server SCSMSQL2012
01:03:36:Attempting connection to SQL Server 2012 management scope on SCSMSQL2012.johnsonbrothers.com
01:03:36:Using SQL Server 2012 management scope on SCSMSQL2012.johnsonbrothers.com
01:03:38:Found SQL Instance: SCSMSQL2012\PWGSQL2012
01:03:38:Found SQL Instance: SCSMSQL2012\SCSMSQL2012
01:03:39:Error:GetSqlInstanceList(), Exception Type: Microsoft.AnalysisServices.ConnectionException, Exception Message: A connection cannot be made. Ensure that the server is running.
01:03:39:StackTrace:   at Microsoft.AnalysisServices.XmlaClient.GetTcpClient(ConnectionInfo connectionInfo)
   at Microsoft.AnalysisServices.XmlaClient.OpenTcpConnection(ConnectionInfo connectionInfo)
   at Microsoft.AnalysisServices.XmlaClient.OpenConnection(ConnectionInfo connectionInfo, Boolean& isSessionTokenNeeded)
   at Microsoft.AnalysisServices.XmlaClient.Connect(ConnectionInfo connectionInfo, Boolean beginSession)
   at Microsoft.AnalysisServices.Server.Connect(String connectionString, String sessionId, ObjectExpansion expansionType)
   at Microsoft.SystemCenter.Essentials.SetupFramework.HelperClasses.SetupValidationHelpers.GetASVersion(StringBuilder sqlInstanceServiceName)
   at Microsoft.SystemCenter.Essentials.SetupFramework.HelperClasses.SetupValidationHelpers.GetSqlInstanceList(String sqlServerName, Int32 serviceType)
I’m now investigating the issue according to this output, and decided to ask you all if you’ve run into this issue and found a resolution.

I am running into same issue . But I don't anything in the instances section related to portipv6 . I do see in the listener section , I tried to remove it . But it comes up again . Please help
<ConfigurationSettings>
<Security>
<RequireClientAuthentication>0</RequireClientAuthentication>
<SecurityPackageList/>
</Security>
<Network>
<Listener>
<RequestSizeThreshold>4095</RequestSizeThreshold>
<MaxAllowedRequestSize>0</MaxAllowedRequestSize>
<ServerSendTimeout>60000</ServerSendTimeout>
<ServerReceiveTimeout>60000</ServerReceiveTimeout>
<IPV4Support>2</IPV4Support>
<IPV6Support>2</IPV6Support>
</Listener>
<TCP>
<MaxPendingSendCount>12</MaxPendingSendCount>
<MaxPendingReceiveCount>4</MaxPendingReceiveCount>
<MinPendingReceiveCount>2</MinPendingReceiveCount>
<MaxCompletedReceiveCount>9</MaxCompletedReceiveCount>
<ScatterReceiveMultiplier>5</ScatterReceiveMultiplier>
<MaxPendingAcceptExCount>10</MaxPendingAcceptExCount>
<MinPendingAcceptExCount>2</MinPendingAcceptExCount>
<InitialConnectTimeout>10</InitialConnectTimeout>
<SocketOptions>
<SendBufferSize>0</SendBufferSize>
<ReceiveBufferSize>0</ReceiveBufferSize>
<DisableNonblockingMode>1</DisableNonblockingMode>
<EnableNagleAlgorithm>0</EnableNagleAlgorithm>
<EnableLingerOnClose>0</EnableLingerOnClose>
<LingerTimeout>0</LingerTimeout>
</SocketOptions>
</TCP>
<Requests>
<EnableBinaryXML>0</EnableBinaryXML>
<EnableCompression>0</EnableCompression>
</Requests>
<Responses>
<EnableBinaryXML>1</EnableBinaryXML>
<EnableCompression>1</EnableCompression>
<CompressionLevel>9</CompressionLevel>
</Responses>
<ListenOnlyOnLocalConnections>0</ListenOnlyOnLocalConnections>
</Network>
<Log>
<File>msmdredir.log</File>
<FileBufferSize>0</FileBufferSize>
<MessageLogs>Console;System</MessageLogs>
<Exception>
<CreateAndSendCrashReports>0</CreateAndSendCrashReports>
<CrashReportsFolder/>
<SQLDumperFlagsOn>0x0</SQLDumperFlagsOn>
<SQLDumperFlagsOff>0x0</SQLDumperFlagsOff>
<MiniDumpFlagsOn>0x0</MiniDumpFlagsOn>
<MiniDumpFlagsOff>0x0</MiniDumpFlagsOff>
<MinidumpErrorList>0xC1000000, 0xC1000001, 0xC100000C, 0xC1000016, 0xC1360054, 0xC1360055</MinidumpErrorList>
<ExceptionHandlingMode>0</ExceptionHandlingMode>
<MaxExceptions>500</MaxExceptions>
<MaxDuplicateDumps>1</MaxDuplicateDumps>
</Exception>
</Log>
<Memory>
<HandleIA64AlignmentFaults>0</HandleIA64AlignmentFaults>
<PreAllocate>0</PreAllocate>
<VertiPaqPagingPolicy>0</VertiPaqPagingPolicy>
<PagePoolRestrictNumaNode>0</PagePoolRestrictNumaNode>
</Memory>
<Instances/>
<VertiPaq>
<DefaultSegmentRowCount>0</DefaultSegmentRowCount>
<ProcessingTimeboxSecPerMRow>-1</ProcessingTimeboxSecPerMRow>
<SEQueryRegistry>
<Size>0</Size>
<MinKCycles>0</MinKCycles>
<MinCyclesPerRow>0</MinCyclesPerRow>
<MaxArbShpSize>0</MaxArbShpSize>
</SEQueryRegistry>
</VertiPaq>
</ConfigurationSettings>

Options for integrating Tickets between Dynamics CRM 2011 and Service Manager 2012 ?

Any suggestions on the integration of Dynamics CRM 2011 and System Center Service Manager 2012 ?
I am looking for side-by-side integration like this:
1. A ticket in CRM is entered I want it to be entered in Service Manager.
2. Once a ticket is updated in SM we'd like that reflected in CRM.
3. If ticket is updated in CRM should be reflected in SM.
[Tickets originating in SM moved to CRM is not a requirement.]
Please suggest some guidance around this topic :)
-Nikita Polyakov

Nikita,
I'm currently in the process of integrating CRM with Service Manager. I'm actually using Anton his approach, using Orchestrator 2012 runbooks.
Basicly I am creating a runbook that queries the database of CRM (via the filtered views) and with that data I am creating objects in Service Manager (via the Service Manager integration pack)
- Dennis | Netherlands | Blog |
Twitter

Data Migration for Territory Management Data in CRM 7.0

We are currently upgrading from CRM 5.0 to CRM 7.0. I am trying to understand how the Territory Management Data Migration process is going to work. A requirement for us is to have all history from CRM 5.0 Territory Management available in CRM 7.0.
When executing program CRM_TERRMAN_DATA_MIGRATION, it appears that is is only creating a rule for the active atributes in CRMM_TERRATTRIB. How can rules be created for inactive attributes? Is it possible with the Data Migration Program?

You can consider a writing a custom program to migrate Territory attributes. You can use the FMs CRM_TERRMAN_SINGLE_READ_BUFFER, BAPI_TERRITORY_ATTR_CHANGE for that purpose.
Refer to my article below which may be useful-
http://www.divulgesap.com/blog.php?p=OTU=
Regards,
Ravikiran

BOM IN CRM Only for Service Contract

Hello
We want have a BOM explosion working in CRM for service contracts
Here are the details :
We have replicated the materials from ECC to CRM. We are not maintaining any BOMu2019s in ECC.
The idea is that we maintain the BOM Structure in CRM only, as we donu2019t want to have the Items as a billable item in a position, only for information purposes (or later on for metering)
We have maintained the product category for the header product in CRM so we are able to maintain depended components
(Relationship type SCDEC S Dependent Components (DC) )
Not we are able to assign dependent component to the header material
Item category groups:
We understand that the standard item category groups that should be used are ERLA for the header product and LUMF for the Item product.
In order to support the same functionality for the given item category group , maintained at the product level in ECC we copied the same setting for the item category group from the standard to
our settings.
Standart
Tx type     Item Cat Group          item category     structure scope
TA             ERLA                TAQ           A single level Explosion of Structured Product
TA         LUMF                TAP                   A single level Explosion of Structured Product
So we have copied TAQ to ZTAQ and TAP to ZTAP.
ZS01 is a copy of SC (service contract)
Tx type     Item Cat Group          item category     structure scope
ZS01     ZLEI                       ZTAQ          A single level Explosion of Structured Product
ZS01     LEIS                       ZTAP          A single level Explosion of Structured Product
But when we use a header product in the service contract, we cannot see the BOM is exploding.
We have also created some products in CRM with exactly the same Item Category groups as the standard and when we create a standard order (TA) in CRM, the BOM is NOT exploding.
Questions:
Is it possible to have the BOM setup only in CRM, like we try to do it?
Is it possible to use our own item category groups in CRM more is the functionality only working with ERLA and LUMF?
Is it possible to use the BOM Explosion in Service contracts as well ?
What steps are we missing to get the BOM explosion in CRM ?
Thank you for your help
Frank
Edited by: Frank Foerstner Foerstner on Dec 9, 2011 12:34 PM

Thanks Nablan, I could do that for multiple header coming in file. But I have a question for you on BAdI ALM_ME_006_GOODSMVT. I have implemented this BAdI , and this BAdI is called by a function Module ALM_MEREP_006_CREATE. When I test this FM giving the Material , Orderid and Movement type entries, this BAdI is triggered when giving a breakpoint. I've given this code for changing the movement type to 961. Cause the stanadrd scenario does not maintain Movement type 961 in Mobile Asset Management. The Movement type 961 for unplanned Materials comes to SAP and changes to 261 as maiantained by TCOKO table. To bypass this & retain the movement type 961 in SAP I'm using this BAdI. Currently this is what I'm doing and am stuck in the method interface how do I call the method.
method IF_EX_ALM_ME_006_GOODSMVT~CREATE .
break-point.
*DATA : i_ce_goodsmovement TYPE REFERENCE
          ALM_ME_CUSTOMER_ENHANCEMENT.
DATA : lr_badi_goods_movement TYPE REF TO if_ex_alm_me_006_goodsmvt.
DATA : ls_user_data TYPE ALM_ME_USER_DATA-USERID.
*DATA : goods_movement TYPE ALM_ME_MATERIAL_MOVEMENT.
CALL METHOD lr_badi_goods_movement->create
EXPORTING
       ce_goodsmovement = ce_goodsmovement
IMPORTING
       user_data        = ls_user_data
       custom_user_data = ls_ce_user_data
       goods_movement   = goods_movement
changing
       return           = return[].
CALL FUNCTION 'ALM_ME_COMMIT_OR_ROLLBACK'
       TABLES
            return = return.
endmethod.
Please help me to get the data in this method. How do I call this.

CRM Extractors for Product & Customer

Hi Experts,
Iam new to CRM, can any one provide me the extractors for Product and Customer. Here we are trying to extract Product and Customer data from CRM source to BW/BI target, so if i know the extractors for the above it will be really helpful. Also if there is any step by step guide for the same it would be a great help.
Thanks in advance
Shiv

Hi all, this may be too late based on the posted dates, but this is a current issue for me that I have found solution for now and I will post up anyways same thing. There is very little documentation so hopefully this is helpful for whoever else has unique requirements to use this delivered functionality.
Finally I am able to find a solution to this problem and now my system is tracking all status changes and providing me detail conveniantely on duration and time between status changes.
There are some table entries that need to be created plus a couple notes that will help. This applies to people who are not getting any data whatsoever in their CRMD_TSS_DTRACK table or 0CRM_TSS_DTRACK extractor.
Goto transaction --> SMW3FDCUST and make the following entries:
BDoc Type BUS_TRANS_MSG
Context mBDoc Notification (additional calls)
Sequence 50
Service Function CRM_UPLOAD_BW_TSS_DTRACK_SRV
and
BDoc Type BUS_TRANS_MSG
Context mBDoc Notification Multiple (additional calls)
Sequence 50
Service Function CRM_UPLOAD_BW_TSS_DTRACK_SRV
and
BDoc Type BUS_TRANS_MSG
Context mBDoc Initial Load (additional calls)
Sequence 50
Service Function CRM_UPLOAD_BW_TSS_DTRACK_SRV
To also ensure your statuses are being captured after all your configurations have been made, be sure that for these 2 key notes you have the approriate corrections existing in your system:
1024652 - This ensures your custom statuses groups are captured in table and extractor (once you have enhanced it of course)
1239530 - Ensures that all status changes are captured according to your configurations
Thanks.

New Group Required for Service Management

Hi,
I could not see Forum Group - Service Management
This covers Maintenance & Customer Services
If this group is available, we can put our ideas there and then easily find out.
In the group SCM, huge data is getting posted and difficult to find out perticular like Service Management.
Hope to hear soon,
Regards,
Jayantkumar Joshi
INTELLIGROUP ASIA PVT LTD.,
Sr PM-CS Lead Consultant
Mobile: 91-9885430724
[email protected]
India

Hi Jayantkumar Joshi,
Posting a request for a new forum in this, the Suggestion Forum, is the proper place for such a request. Thanks for taking the time to do so.
Creating a new forum usually is done under the following conditions:
1) There is a critical mass of content in a particular area and the collaboration team sees that the creation of a new fourm would best service discussions of that area. (by critical mass, we mean hundreds of references to a topic)
2) There are requests from a number of community members with some very clear justifications around why such a new forum would be of value to the community.
(we also would hope that the requestors are active members of the community and actively engaged in using the forums)
3) The collaboration team sees a new direction or subject evolving and provides a forum for discussing it or a subject becomes so large that it would be better to subdivide it into subcategories. (these requests are trends and we try to avoid creating new forums without being sure there will be active conversation to populate them)
4) The product management gives us moderation support or there is enough subject matter expertise in the community to create a community led moderation of an area.
A user can do a search on forums to see examples of such critical mass that warrants its own space. For example, when subdividing the ABAP forum we searched for key words that were appearing hundreds of times in the general forum and began to create the ability to move discussions to subareas of the ABAP topic for Enhancements, Data Transfer, Dictionary, Form Printing. Although we did so, people still persist in posting to the ABAP general forum
We also got community help and support from a number of top contributors in an area as to what topics were constantly recurring. And lastly and importantly, we turned to subject matter experts internally to get feedback, definition, advice.
All that being said, we would ask our community to consider:
1) Is there enough interest in Service Management to create a separate group around this?
2) Is there enough existing conversation around this topic to move it to such a new area
3) Is it clear under exactly which catergory this falls: SCM, CRM, PM and how to know exactly what is meant by Service Management (I did a search in help.sap.com and wasn't really sure)
Each forum needs a contract that states what kind of content we wish to have discussed there. That is a prerequisite.
In light of all these comments, please see if your idea meets the criteria: critical mass, clear definition of what is to be discussed, interest of the community.
best,
Marilyn

Enhance CRM extractor for BW

Hi all,
To enhance CRM extractors we enhance the BDoc and then used the BADI CRM_BWA_MFLOW or CRM_BWA_SFLOW whichever is applicable to extract the data for the enhanced fields and fill the data source.
Also we go to transaction RSA6 enhance the datasource structure.
Now my basic question is why User exists are also enhanced. The procedure is
In transaction RSA6 select the datasource structure and choose the menu "Function enhancment". This goest to CMOD transaction and there the user exit "EXIT_SAPLRSAP_001" is enhanced
Could someone explain me why some coding is done in the user exit when the data which needs to be send from the BDoc is already filled in the badi implementation. When does this user exit actually used. In what scenarios do we use this user exit along with the badi implementation.
Any idea. Thanks for the continued support and I wish "Happy new year" to all of you.
Thanks in advance
Jothi

Hi all,
To enhance CRM extractors we enhance the BDoc and then used the BADI CRM_BWA_MFLOW or CRM_BWA_SFLOW whichever is applicable to extract the data for the enhanced fields and fill the data source.
Also we go to transaction RSA6 enhance the datasource structure.
Now my basic question is why User exists are also enhanced. The procedure is
In transaction RSA6 select the datasource structure and choose the menu "Function enhancment". This goest to CMOD transaction and there the user exit "EXIT_SAPLRSAP_001" is enhanced
Could someone explain me why some coding is done in the user exit when the data which needs to be send from the BDoc is already filled in the badi implementation. When does this user exit actually used. In what scenarios do we use this user exit along with the badi implementation.
Any idea. Thanks for the continued support and I wish "Happy new year" to all of you.
Thanks in advance
Jothi

Best Practices Web Services - Complex Data Types

Can someone provide some best practices documentation or info that for customers using CR against web services? Speciffically any information on complex data types such as String[] or Address.
Thanks
Ian S

And That's what I did.
name.cfc is the component that has complex data types
created.

CRM Extractor for service management - date type

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