CRM FAQ

Hi All,
I am new to CRM and searching a job in CRM. Please help new FAQ on CRM.
With Regards,
Abed.
[email protected]

Dear Abed,
It's mostly based on your project experience. So if you are confident about what you did in the project, should not be any problem.
Feq questions:
what are the prerequisites to create an opportunity?
what is the package that you use to save the OD profile?
what are the three steps that you follow while creating an organizational data profile?
How do you assign a business partner to your organizational unit?
Types of profiles in lead & opportunity?
what are the components of CIC?
Give the detailed structure from marketing planner to service
what is the basic thumb rule of CRM?
What are the advantages of SAP CRM over R/3 4.6C?
We're integrating CRM into R/3. What are some best practices to follow?
What is the best way to migrate data to Ibase?
Can you provide some post-installation best practices?
What do I need to know when integrating SAP CRM with other packages?
How do I go about checking engine patch levels?
Also pls find:
Re: CRM?
Thanks,
Atin
Re: CRM?

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SAP CRM Faq's

Hi Experts,
Please send me the link for SAP CRM Faq's
Thanks in advance..

Hi Naresh
1. Important thing is prepare yourself for the areas which you going to highlight in your CV
2. The interviewer will ask you questions based on your area of expertise which you have highlighted in your CV.
3. Please mention only those areas on which you have genuinely worked as your current/previous experience. That will be really appreciated.
4. Obviously google will help you knowing more on important questions.
Hope this will help
Best of luck
Regards

CRM FAQ's

Hi All,
Can anyone please send me SAP CRM FAQ's with answers? I am very much interested to go through in oder to practice. My mail id is: [email protected]
Thanks and Best Regards,
Abdul

hi even i need crm faq's send me if u got some.
I also need crm profiles pls send if have them with u.
regards, Praveen.

CRM FAQ Signup Thread

Hello Everyone,
I moving the signup for building CRM Technical FAQ into this thread. We will keep the list here until we get something more formal. I will update thread based on your posts below. I will try to "bump" this up every week.
More than one person can assist/work on a topic. However if there is a topic not already that you consider yourself "at least one step ahead of pack", that hasn't been taken, please consider taking that topic first. Multiple topics are fine, let's all try to keep the content level in depth.
Once all the topics are signed up and accounted for. We will start another discussion among the volunteers on what minimum content should be in a FAQ. This is so our FAQ becomes more than link list to SAP help content, which almost anyone can produce.
UPDATED 10/7/2005: Thank you Tiest, Michael, Gregor, and KAL for signing up.
Topics Available:
Internet Sales
Mobile Sales Middleware
IPC
Service Technical
Industry Solutions
CRM ABAP (anything ABAP related that doesn't fit above)
CRM Java (anything Java related that doesn't fit above)
CRM System Administrators(tips on administering a complex CRM landscape).
Topics Signed Up:
CRM Online Middleware - Michael Van Geet
XIF - Michael Van Geet
Mobile Sales/Service for Handheld - Gregor Wolf
Mobile Sales Online - Gregor Wolf
Marketing Technical - Gregor Wolf
CRM & EP Integration - KAL
CRM Analytics with BW - KAL
BDT - Stephen Johannes
PCUI - Tiest Van Gool
EEWB - Tiest Van Gool
Sales Technical - Tiest Van Gool

I've created a [CRM Community Project|https://wiki.sdn.sap.com/wiki/display/CRM/CRMCommunityProjects] wiki page.
I've cut and paste the topics and the "so far" consolidators or topic owners.
This list can be edited, changed, expanded.
Each topic can generate a link where all the best forum content for that topic can be consolidated with their respective links.
I've asked for a little internal support for this effort as well, but what I can recommend is taking a look at Stephan's preliminary list and adding to it. Multiple people can work on expanding an area (that's the beauty of the wiki).

Sap crm faq's cant find , help me

hi every one,
                     I wish u could help me in getting FAQ' s of SAP CRM . Please post them as soon as possible.
                        Thanking u
                                        Praveen srv.

Hello
Please let us ensure that we do not violate the law by sharing copyright material through private / business mail or in public forums. All the information we need should be on:
http://www.sap.com
http://help.sap.com
http://service.sap.com
http://www.virsa.com
If you want to share other publicly available documents, you should always refer to those documents by using a hyperlink that points to the public source of the document.
Best regards
SAP Developer Network Moderator

REQVEST FOR CRM FAQ'S

HI EXPERTS,
CAN ANY ONE SEND ME THE FREQUENTLY ASKED QUESTIONS IN CRM, Mail me at:[email protected],advanced thanks to you all.
REGARDS,
SAI

Hi Sai,
Refer the following links and reward points if they help:
http://searchsap.techtarget.com/generic/0,295582,sid21_gci1149410,00.html
http://searchsap.techtarget.com/general/0,295582,sid21_gci1108668,00.html
http://www.sapcookbook.com/SAP-CRM-Interview-Questions-SAP-Customer-Relationship-FAQ.htm

SAP CRM FAQS

Hi
Can any post me some FAQ's on CRM with real time scenario

What are the advantages of mySAP CRM over R/3?
What are some best practices to follow when integrating CRM?
What is the best way to migrate data to IBase?
What are some post-installtion best practices?
How do I go about checking Engine Patch levels?
What is the future of CRM?
what are the prerequisites to create an opportunity?
what is the package that you use to save the OD profile?
what are the three steps that you follow while creating an organizational data profile?
How do you assign a business partner to your organizational unit?
Types of profiles in lead & opportunity?
what are the components of CIC?
Give the detailed structure from marketing planner to service
what is the basic thumb rule of CRM?

CRM FAQS AND MATERIAL

Dear Guys, I wd like to have nice CRM documentation...withsome explanation has anyone of you made FAQS on SAP CRM... pls send me my mailid is [email protected]

Did you check the various links here in the sticky thread?
Links to CRM Documentation

Can CRM Load to Two BW Systems?

Veterans,
Can an existing CRM Source system viably concurrently load into multiple BW (NW04s) Target productive systems?
If it can, what precautions are needed to ensure viability of delta loads?
I've reviewed landscape Note 775568 and it's caveats and viability proposals but it only refers to mainly ERP source systems.
Have also reviewed CRM FAQ Note 692195.
Need to be more certain of the CRM source system side data and associated delta ETL.
Scenario:
One CRM source system1
CRM system1 has already 2 delta loads into BW1 target for the same DatasourceX.
Same CRM system1 also needs those same delta load values to ETL into the proposed other BW2 target productive landscape for the same DatasourceX but maybe on a different day so it receives its own delta load1.
BW1 target should also safely be able to receive delta load3 on its next delta.
Am considering of the more complex transactional CRM datasources.
Appreciate your help and input.
Regards,
Lee

Hi Andrea,
Thanks and appreciated for your reply.
I know that multiple BW systems can be loaded from a single R/3 source instance with some conditions - it is in landscape Note 775568.
But my specific question relates to CRM source systems loading into multiple BW systems. CRM is a satellite system.
CRM data flows into ERP and BW systems via middleware so that's the reason for my posting.
Can someone else like Dennis Scoville who has answered previous CRM BW postings maybe also contribute?
All input and contributions are welcome and appreciated.
Regards,
Lee

Important questions

Hi,
It will be really helpful if any CRM expert can tell me the common questions asked in the interview for Org. Management, BP, Product master and Territory Management i.e. Master data.
I do not like to be suggestive at all but as I am preparing very hard and so if someone sends me this then I can understand the proper way to learn.
Thanks in advance.
Dipankar

hi,
<b>CRM FAQ Interview Question</b>
http://searchsap.techtarget.com/generic/0,295582,sid21_gci1149410,00.html
http://searchsap.techtarget.com/general/0,295582,sid21_gci1108668,00.html
http://www.sapcookbook.com/SAP-CRM-Interview-Questions-SAP-Customer-Relationship-FAQ.htm
<b>
CRM Overview</b>
http://www.ixos.com/local/es/home/products/pro-integration/pro-integration-crm/pro-integration-crm-sap.htm
http://www.sapgenie.com/mysap/mysap_crm.htm
http://www.sap.com/solutions/business-suite/crm/index.epx?roleview=imp
http://crmtutorial.com/CRM/CRM.aspx
http://help.sap.com/bp_crmv340/CRM_DE/BBLibrary/html/BBLibrary.htm
http://wiki.ittoolbox.com/index.php/Topic:MySAP_ERP
http://www.cadservices.nl/site/cadservices/28/27/Designer_mySAP_PLM_2005.pdf
http://www.unevoc.unesco.org/southernafrica/8-km/SAPKW_SolutionBrief.pdf
http://help.sap.com/saphelp_crm40/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm

FAQ's & Solution Search in CRM ICSS 6.0

Hi ,
I am working on CRM 6.O . I want to configure the FAQ & Solution search in ICSS. For this I have defined Probles, Solution and tried to compile the same in in BSP_WD_CMPWB for the component CRMCMP_SAFADM. But during compilation no data is reflecting. I had also configured the SAF.
Can anybody suggest me how to get the FAQ appear in ICSS. ?
I had already referred the document C13 & C74.
If you have any documents related to these pls suggest..
regards,
Sarangamath

So, let me add the step to this that specifically is not working. Let's add to this the fact that to the Material of Truck, there are attached Warranties and Service Contracts (Truck is part of an equipment master). So, now I want all Red Trucks which have a Warranty expiring this month AND no Service Contract. To further explain, the equipment master has a Type (Truck), and either a Warranty or Contract attached to it (either, both, or neither). So I want to use the AND to identify Trucks that have no Warranty or and expiring one, AND Trucks that have no Service Contract. I only want Trucks that meet both conditions at the same time.
In our testing, we have found that using the AND with the KEEP functionality it works in all cases EXCEPT when someone owns more than one Truck. For example, lets say Bob owns two Trucks, one has no Warranty but a Service Contract, and the other Truck has a Warranty, but no Service Contract. In this case, Bob should not show up in the Target Group because he does not own a Truck that has no Warranty AND no Service Contract. However, because he shows up in the no Warranty target group for one Truck, and the no Service Contract target group for the other Truck, when you do a KEEP you get Bob in the final Target Group. Is there any way to find just Trucks that have both no Warranty and no Service Contract?
Thanks, Bryan

CRM Webclient UI FAQ - Read this before answering or posting questions

For more information on about the CRM Community please review:
http://wiki.sdn.sap.com/wiki/display/CRM/CRM+Community
For answers to several CRM questions please check the CRM Wiki:
https://wiki.sdn.sap.com/wiki/display/CRM
The latest CRM weblogs can be found here:
http://www.sdn.sap.com/irj/scn/weblogs?blog=/weblogs/topic/89
[CRM User Interface Guidelines|https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/302d8152-002b-2b10-34bd-9ff3c712dd4b]
CRM specifc forums
CRM Functional
CRM Technical
CRM Technincal/Functional
CRM Release Specifc

How to ask good questions to get good answers
/people/rob.burbank/blog/2010/05/12/asking-good-questions-in-the-forums-to-get-good-answers
A method of learning for CRM
/people/stephen.johannes/blog/2009/05/12/how-to-answer-what-is-a-bdoc
Our expectations for people posting here:
I'm kindly asking everyone who asks a question or answers a question in this forum, to read the two blogs above at least one time before you make your next question/answer in this forum.
I'm also going to ask you change your habits if you haven't done this aleady
For people posting questions:
1. Please search on your topic at least one time before posting in this forum or in the other approriate CRM forum. When you search do a "wide-open" back to all of time search. Easiest way is to search in the forum screen and then search again setting the time frame back to "all of time"
2. Please look at the CRM wiki to see if the answer is there:
https://wiki.sdn.sap.com/wiki/display/CRM
3. If the person answering the question gives you wiki articles or url links to review, review those first before asking for followup.
For people answering questions
1a) If you know the question has already been answer or think so, reply with a link to the thread that you think answers the question. Tell the original poster to review the thread and offer to clarify any questions after they have reviewed it.
1b) If you think the answer should be in wiki post the answer in the wiki and then post the wiki link as your answer to the original poster.
2. If you see something that you know should be in FAQ, post in in the FAQ signup thread or on the CRM wiki.
If you have feedback on this please post your comments below or contact me directly.
Thank you,
CRM Forum Moderators

CRM General FAQ - Read this before answering or posting questions

For more information on about the CRM Community please review:
http://wiki.sdn.sap.com/wiki/display/CRM/CRM+Community
For answers to several CRM questions please check the CRM Wiki:
https://wiki.sdn.sap.com/wiki/display/CRM
The latest CRM weblogs can be found here:
http://www.sdn.sap.com/irj/scn/weblogs?blog=/weblogs/topic/89
CRM specifc forums
CRM Functional
CRM Technical
CRM Technincal/Functional
CRM Release Specifc

How to ask good questions to get good answers
/people/rob.burbank/blog/2010/05/12/asking-good-questions-in-the-forums-to-get-good-answers
A method of learning for CRM
/people/stephen.johannes/blog/2009/05/12/how-to-answer-what-is-a-bdoc
Our expectations for people posting here:
I'm kindly asking everyone who asks a question or answers a question in this forum, to read the two blogs above at least one time before you make your next question/answer in this forum.
I'm also going to ask you change your habits if you haven't done this aleady
For people posting questions:
1. Please search on your topic at least one time before posting in this forum or in the other approriate CRM forum. When you search do a "wide-open" back to all of time search. Easiest way is to search in the forum screen and then search again setting the time frame back to "all of time"
2. Please look at the CRM wiki to see if the answer is there:
https://wiki.sdn.sap.com/wiki/display/CRM
3. If the person answering the question gives you wiki articles or url links to review, review those first before asking for followup.
For people answering questions
1a) If you know the question has already been answer or think so, reply with a link to the thread that you think answers the question. Tell the original poster to review the thread and offer to clarify any questions after they have reviewed it.
1b) If you think the answer should be in wiki post the answer in the wiki and then post the wiki link as your answer to the original poster.
2. If you see something that you know should be in FAQ, post in in the FAQ signup thread or on the CRM wiki.
If you have feedback on this please post your comments below or contact me directly.
Thank you,
Stephen
CRM Forum Moderator

FAQ: User Interface Guidelines for CRM 2007 are now available

The CRM UI Concept Team has made the UI Guidelines for CRM Web Client User Interface (CRM 2007 UI) available to the BPX community:
This document provides an overview of the on-premise as well as the off-premise versions of the SAP CRM Web Client User Interface (UI). It contains the properties and principles of the SAP CRM Web Client UI that are already committed and available. For planned features, refer to the corresponding specification documents.
The information in the guidelines starts with general topics, followed by details. The sections are organized with high-level topics like Page Types and Navigation Schema first, followed by the consecutive sections describing which building blocks and elements of the UI populate the various pages. A section typically starts with one or more screenshots of a central UI element with a generic explanation. The subsequent sections explain the detailed aspects of each element.
We hope that you will find this information useful.
Enjoy the new CRM UI! [UI Guidelines for CRM Web Client User Interface (CRM 2007 UI)_ |http://www.sapdesignguild.org/resources/CRM-UI-Guidelines-Customers.pdf]
Edited by: Zhaojie Liu on Jun 10, 2009 10:08 AM

Hi,
not sure why your download stops.. you can also try to download via this link: [http://www.sapdesignguild.org/resources/CRM-UI-Guidelines-Customers.pdf|http://www.sapdesignguild.org/resources/CRM-UI-Guidelines-Customers.pdf] (Document is 17,4MB of size)
Here the guidelines also have been posted together with an article about the CRM 2007 Web Client UI.
Hope this helps
Best regards
Ingo

Setting FAQ's in CRM

Hi,
i need a clarification on catalogs,
i need to setup FAQ's in the system where i need to do it ,
what is the catalog codes codegroup,
i need to classify the queries according to the catalog catagoery,codes&code groups,
i am going to develop this in Enterprice intelligence-->solution D/B>basic settings->catalogs&catagories>codes,code groups
is this the right config?

Hi,
If you do a media search on ABAP Objects you will find:
1)Eight Reasons Why Every ABAP Developer Should Give ABAP Objects a Second Look by Horst Keller
https://sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/library/uuid/37c5db90-0201-0010-3a9b-d0a5288f3c15
2) Questions: Why use ABAP Objects
https://sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/library/uuid/3e59b790-0201-0010-88aa-bc8a7f95f6fb
3) Why use ABAP Objects Exercise
https://sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/library/uuid/3412d190-0201-0010-aaaa-ff5a315ae5fe
4) ABAP Objects for Java Developers:
https://media.sdn.sap.com/public/eclasses/teched04/ABAP151_files/Default.htm#nopreload=1
There is also an excellent class offered by SAP Education called BC401 that describes Objects and BADIs in exruciating detai ;-).
http://www8.sap.com/useducation/curriculum/course.asp?rid=276&cid=60167031
Check the links -
Re: Need FAQ's
The specified item was not found.
Regards,
Priyanka.

CRM FAQ

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