CRM functional flow

Hi,
I am basically ABAP guy and new into CRM can any one please explain CRM functional flow.
Thanks & Regards,
Ram

Hi,
CRM has 3 main function modules which each has several business scenerioes:
1. Sales
2. Marketing
3. Service
read more at:
http://help.sap.com/saphelp_crm60/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
Let me know if this helps....!!!!
Best Regards,
Vishant Jain

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CRM function module to update the attribute in the classification TAB of BP

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can anyone please post some CRM functional interview questions. I have seen only technical questions so far. I am not interested in answers. This is urgent
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Karthik

Hi Karthik,
Refer the following links:
http://searchsap.techtarget.com/generic/0,295582,sid21_gci1149410,00.html
http://searchsap.techtarget.com/general/0,295582,sid21_gci1108668,00.html
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FUNCTIONAL FLOW

i need functional flow for SD and FI modules can any one send it to me

Hi
SD FLOW
SD Flow Cycle and T Codes:
INQUIRY ( VA11)
|
QUOTATION (VA21)
|
PURCHASE ORDER (ME21)
|
ORDER CONFIRMATION (VA01)
|
PICKING LIST (VL36)
|
PACKING LIST - (VL02, VL01)
|
SHIPPING (VT01)
|
INVOICE (VF21, VF01)
|
AR
Explantion with relavent tables:
Enquiry - Customer enquires about the Products services that were sold by a company - VA11
Quotation - Company Gives a Quotation for the products and Services to a Customer
Sales Order - Customer gives a Purchase order to the company agaionst which a Sales order will be raised to Customer in SAP.
VBAK: Sales Document(Header Data) (VBELN)
VBAP: Sales Document(Item Data) (VBELN,POSNR,MATNR,ARKTX,CHARG)
      Enquiry, Quotation, Sales Order are differentiated based on Doc.
      Type(VBTYP field) in VBAK,VBAP Tables( for Enquiry VBTYP = A,
      for Quotation 'B' & for Order it is 'C'.)
Delivery(Picking, Packing, Post Goods Issue and Shipment)->
Company sends the material after picking it from Godown and Packing it in a Handling Unit(box) and Issues the goods
LIKP: Delivery Table (Header Data)(VBELN,LFART,KUNNR,WADAT,INCO1)
LIPS: Delivery Table (Item Data)(VBELN,POSNR,WERKS,LGORT,MATNR,VGBEL)
      (LIPS-VGBEL = VBAK-VBELN, LIPS-VGPOS = VBAP-POSNR)
Billing - Also company bills to the customer for those deliveries
And in FI against this billing Accounting doc is created.
VBRK: Billing Table(Header Data)(VBELN,FKART,BELNR)
VBRP: Billing Table(Item Data)(VBELN,POSNR,FKIMG,NETWR,VGBEL,VGPOS)
      (VBRP-AUBEL = VBAK-VBELN, VBRP-VGBEL = LIKP-VBELN)
      Apart from these tables there are lot of other tables which starts with
      V, but we use the following tables frequently.
Links for sd:
http://www.sapgenie.com/abap/tables_sd.htm
Please check this SD online documents.
http://help.sap.com/printdocu/core/Print46c/en/data/pdf/CAARCSD/CAARCSD.pdf
http://help.sap.com/printdocu/core/Print46c/en/data/pdf/MYSAP/SR_SD.pdf
http://help.sap.com/printdocu/core/Print46c/en/data/pdf/BCBMTWFMSD/BCBMTWFMSD.pdf
http://help.sap.com/printdocu/core/Print46c/en/data/pdf/LOLISPLN/LOLISPLN.pdf
Also please check this SD links as well.
http://help.sap.com/saphelp_47x200/helpdata/en/92/df293581dc1f79e10000009b38f889/frameset.htm
http://help.sap.com/saphelp_erp2005/helpdata/en/dd/55f33e545a11d1a7020000e829fd11/frameset.htm
http://www.sap-basis-abap.com/sapsd.htm
http://www.sap-img.com/sap-sd.htm
http://www.sapgenie.com/abap/tables_sd.htm
http://searchsap.techtarget.com/featuredTopic/0,290042,sid21_gci961718,00.html
http://www.sapbrain.com/TUTORIALS/FUNCTIONAL/SD_tutorial.html
All help ebooks are in PDF format here
http://www.easymarketplace.de/online-pdfs.php
Basically there are 5 major topics/areas in FI,
1. GL Accounting -
   related tables are SKA1, SKB1 Master data
   BSIS and BSAS are the Transaction Data
2. Account Receivables- related to Customer
    All the SD related data when transfered to FI these are created.
    Related Tables BSID and BSAD
3. Account Payables - related Vendor
    All the MM related documents data when transfered to FI these are created
    Related Tables BSIK and BSAK
    All the above six tables data is present in BKPF and BSEG tables
You can link these tables with the hlp of BELNR and GJAHR and with Dates also.
4. Special Purpose Ledger.. which is rarely used.
5. Asset Managment
In CO there are
Profit center Accounting
Cost center Accounting will be there.
Cross-Application Components -> Financial.
http://help.sap.com/saphelp_470/helpdata/en/e1/8e51341a06084de10000009b38f83b/frameset.htm
you will go through this link
http://www.sapgenie.com/sapfunc/fi.htm
Check this Link it out
http://www.sap-img.com/sap-download/sap-tables.zip
Please chcek this link and go to SAP R/3 Enterprise Application Components ->
Cross-Application Components -> Financial.
http://help.sap.com/saphelp_470/helpdata/en/e1/8e51341a06084de10000009b38f83b/frameset.htm
you will go through this link
http://www.sapgenie.com/sapfunc/fi.htm
Check this Link it out
http://www.sap-img.com/sap-download/sap-tables.zip
Please chcek this link and go to SAP R/3 Enterprise Application Components ->
Cross-Application Components -> Financial.
http://help.sap.com/saphelp_470/helpdata/en/e1/8e51341a06084de10000009b38f83b/frameset.htm
you will go through this link
http://www.sapgenie.com/sapfunc/fi.htm
Check this Link it out
http://www.sap-img.com/sap-download/sap-tables.zip
Reward points if useful
Regards
Anji

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Can any one give the General Functional Flow in SD in simple Terms Like
RFQ->Ouotation->Sales Order

Hi,
The flow is something like this:
1. A sales order is created in R/3 by 'va01'.
2. A check on credit limit is carried out by the system (if configured)
3. In case credit limit is exceeded by creation of this order then the same needs to be subjected to approval.
4. On approval, order picking and delivery document is created wrt to the order document - this is equivalent to selecting ordered material from warehouse and stocking in the loading bay of the warehouse - inventory of finished goods reduces at this point of time.
5. Subsequently a billing document is created - this step realises the fact that revenue is generated.
6. There is a concept of open orders - basically anything in the order document that is partially serviced ( due to non-availability of stocks ) - the delivery and billing steps are performed for open orders - in case of a lost sale then such orders are pruned.
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regards,
durai

Hi:
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ASIS and Business Blueprint is prepared. This is used to configure SAP in order to meet the business requirement of the organization.
Normally what the orgranization does manually i.e recording of journals in registers.
SAP is ERP Software, in which the users records all the business transactions in SAP Software.
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Please give a reading to this SAP Implementation
http://en.wikipedia.org/wiki/SAP_Implementation
Also try to read SAP Case studies.
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Assign points if useful.
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Hi:
To know FICO in detail with functional flow diagrams or with documentation,
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ASIS and Business Blueprint is prepared. This is used to configure SAP in order to meet the business requirement of the organization.
Normally what the orgranization does manually i.e recording of journals in registers.
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http://en.wikipedia.org/wiki/SAP_Implementation
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Assign points if useful.
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Role of CRM Functional Consultant in ASAP Phases

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Some body explain me on their real time exeperiance of ASAP phase implementation. in depth??
What will be the major roles and reponsibilities of CRM Functional consultant in all these phase ???
How we should do the AS-IS study in client place ????
And what of documentation will be done in 1st and 2 nd phases???
like word or ppt ...etc
And which kind document used for sign of BBP??
In a middle scale industry how many months will it take for implementation.?
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Project Initiation -Mock Demos explaining the real Time situation of SAP
Project Blueprinting Phase-Clientrequirent gathering,Fit gap analysis, Requirment mapping, BPR documentaion,
Realization -FD preparation, discussion with tech team reagrding requirements.,test case Preparation, integration issues
Testing(system Integration testing/user acceptance testing)-test execution, Integration issues , bug fixing
Go Iive
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Functional specification.
Requiremnt mapping,
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Effort estimation,.
Prtotyping for requirements.
Testing (major roles)
The major document to be used are Business process requirement documentation/ High level design dosumentation(HLD)
for the initial two phases.
For middle scale projects , the time would be min 1.5 yrs starting from project iniation to go live .It can be fast tracked if the client desires so.But these are actually dependant based on teh number of requirements that will be taken for that phase and thier criticality.
Hope this helps.
Reagrds
Sanjib

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I would like to know the role played by the SAP CRM functional. What is the scope of this role in future.

Greetings,
Firstly, fantastic work that you are carrying on in the forum.
Secondly, I would appreciate if you could advise me my next step.
I have close 11+ years of experience in
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