CRM IC email integration with Google

Dear all,
We have a CRM IC („OnPrem“) prospect. The customer's corporate email system is based on Google.
Would anybody be able to share some information regarding the feasibility of CRM IC ERMS integration
with Google for in and outbound email communication (SCOT interface).
Your input is very much appreciated.
Best regards,
Henrik
Mit freundlichen Grüßen / Best
Regards,
Henrik Vogt
Senior Consultant
SAP Deutschland SE & Co. KG I
Rosenthaler Str. 30 I 10178 Berlin I Germany
M   +49 160 90819696 I mailto:[email protected] I http://www.sap.de

Hello,
I think you're missing one setup step in the client-side groupware integration: the customizing.
In SPRO>CRM>CRM Middleware and related comp-->Settings for client-based synchronization.
The reason why your reply button is inactive is probably due to the missing custo setting. In the custo activity mentioned above you must specify which transaction types you'll use for incoming and outgoing e-mails. If eg the outgoing email transaction type is disabled, the buttons on the screen to send an outgoing e-mail (reply) will also be disabled.
P.S. The setup of client-based groupware integration is also described in building block C31 Activity Management (chapter 3.6) of the SAP best practices on help.sap.com. An installation guide is also available on service.sap.com.
Hope this helps,
Kind regards,
Joost

Similar Messages

  • Crm IC Webclient  Integration with MS Exchange

    Hi
    Can someone please help me with configuration/customization documents on crm IC Webclient Integration with MS Exchange. Please email me at [email protected]
    Thanks
    Abhijit

    Hi,
    Telephone is PBX system. In order to connect the telephone system to SAP Phone(CRM system), you need CTI Server. CTI enables the integration to ICI of CRM System using XML/SOAP protocols.
    ANI module is a part of the Telephone system which enables to identify the customer number in CRM application. In other words, as you said, it is the phone system passing the phone no. of the calling person to CRM system. CAD generated on the IVR module part of telephone system).
    CTI transfers the CAD to CRM and BP is displayed in the Interaction Center.
    Hope this helps your understanding. Please give points if so.
    Thanks,
    John

  • Hi,  I have just set up my domain email address with google and Im trying to set up mail on my mac.  Its receiving mail but its not letting me send emails from that address.  I have tried quite a few solution but cant figure it out.  Can anyone help

    Hi,  I have just set up my domain email address with google and Im trying to set up mail on my mac.  Its receiving mail but its not letting me send emails from that address.  I have tried quite a few solution but cant figure it out.  Can anyone help

    Hi Lawrence1981,
    Thanks for visiting Apple Support Communities.
    You may want to check this article for additional troubleshooting steps:
    OS X Mail: Troubleshooting sending and receiving email messages
    http://support.apple.com/kb/ts3276
    Cheers,
    Jeremy

  • CRM 5.0 Integration with Twitter and facebook

    HI Experts,
    i am working with SAP CRM 5.0 version,
    My existing client want to set up SAP CRM with twitter and Facebook specially customor services ,
    Does SAP CRM 5.0 has tight integration with twitter and facebook ,
    if yes will you please share iinformation in terms of
    1)Effort Estimation :manpoer
    2)Costing details 
    Thanking you in advance
    Pravin shete

    @sherrysarath:  Could you share some documents to understand how standards works for this issue? And if there aren't standards requirements, could you share your custom solution.
    @pravin wipro : Could you explain what are your requirements?

  • CRM 3.0 integration with ECC 6.0

    Hi all, I wanted to confirm if CRM 3.0 can be integrated with ECC 6.0
    If yes, then which support pack,etc. will be applicable and what all issues could be encountered in integration?
    Thanks in advance.

    Hi Animesh,
    just to be clear.
    the CRM and the backend ECC60 are communicating via  Plug -ins
    you can read more information here
    http://service.sap.com/r3-plug-in
    http://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000601131&
    The other  SP level of the systems (BASIS etc.) are independent.
    Once you could conect the systems at basis level. You can begin your work at
    Application level.
    Whether you can have problems here please ask the CRM Gurus in a separate therad in other forum.
    I Hope I have answered all of your questions.
    Kind regards
    Imre Takácsi-Nagy
    Senior Support Consultant II.
    SAP Global Support Center Austria
    Netweaver WEB Application Server ABAP / JAVA

  • Siebel Integration with Google Maps

    Hi
    Is there any posiibility to Integrate Siebel with Google maps
    Currently i am Working in Siebel Version 8.0
    With Google Maps we are able to drop pins on the locations of customers and use to Know the Minimum travel time (Shortest Distance) set calling patterns, receive directions etc.
    As i mentioned above,how can we integrate the Siebel with Google Maps
    if anybody has worked on this, plz let me know the Details / Provide where i can gather the Information
    Thanks & Rgds
    Prasad

    I can't stop to wonder, if this:
    http://www.google.com/search?hl=en&q=%22Google+Maps%22+siebel&aq=f&oq=
    is really too much to ask?
    The two first hits are "Google Maps in Siebel for dummies".
    Axel

  • Integration with Google App Engine on iPhone

    Has anyone made an iPhone app that integrates with Google App Engine? Are there any restrictions on doing this?
    I have working python code for the client side, including authentication and sharing data, I'm thinking of migrating that code to Objective-C. Wanted to make sure it's OK and see what other people think.

    That's a good point, I was thinking my app would probably not be super popular, but I have no idea. A rough estimate of my app's behavior against the quotas gives me theoretically 65000 active users per day (limiting factor is HTTPRequest quota).
    In any case I am hardcoding a domain name that I own into the app. The server side code is also pretty simple, so if the quotas became a problem I can migrate to EC2 without too much code rewriting. Hopefully.

  • RV180 Remote Logging Configuration - Email Setup With Google Apps Email

    Hello,
    Trying to setup email logs to be sent from a RV180 using Google Apps email. Have successfully set up email logs to be sent in both a UC320W, and an RV016, but the RV180 seems to be giving me some trouble.
    Current RV180 Firmware: 1.0.1.9
    Have tried the following settings:
         EMail Logs: Enable
         EMail Server Address: smtp.gmail.com (also tried ASPMX.L.GOOGLE.COM which seems to work for the RV016 surprisingly)
         SMTP Port: Have tried 25, 587, and 465 with both Email server addresses
         Return to EMail Address: My email address, also tried 2 alternate addresses
         Send to Email: My email address, also tried an alternative address
         Authentication with SMTP server: Login Plain
         Username: Tried using the Return Email address account info
         Password: Tried using the Return Email address account info
    Will this feature work using Google Apps email? Any direction is greatly appreciated.
    Thanks,
    Matt

    Wrong forum, post in "small business - routers". You can move your post using the actions panel on the right.

  • Profit Center(Controling ) integration with SAP CRM Billing

    Hi,
    we are using SAP CRM5.O & R/3 4.7.
    Can you please some body give the information of Integration CRM Service billing integration with Controling(profit center).
    Regards
    Chandra
    Edited by: Chandra Sekhar Reddy.Botla on Apr 22, 2008 10:14 AM

    HI Anup,
    Thanks for your information .
    Here i will explain teh business senario.
    Here my client is doing service on behalf of  Actual service Provider(ex: cell repairs, On behalf of Nokia my client dong service for the End customers. warranty ).
    So that we creating service order  & billing on end customer, but payer will be the brand (nokia) .
    so here there is no expence relate transaction are posting. Here we are doing only billing (revenue  related transactions). This revenue has to be posted to concern profit ceneter. Where we will give teh profit center integration with CRM Service.
    Thanks in advance.
    Regards
    Chandra
    Edited by: Chandra Sekhar Reddy.Botla on Apr 22, 2008 7:27 AM

  • Do custom objects work with email integration?

    I would like to consider using a custom object for a division of our organization to separately log support tickets (we've run out of available fields in the service request object). Is there any way to use the email integration with custom objects?
    Thanks
    Diana

    According to the Help, only the following records are supported: Account, Contact, Lead, Opportunity, or Service records. The custom record types that we have created do not show up in the Email integration either.

  • IC Webclient Integration with MS Exchange

    Hi
    Can someone please help me with configuration/customization documents on crm IC Webclient Integration with MS Exchange. Please email me at [email protected]
    Thanks
    Abhijit

    Hi,
    Telephone is PBX system. In order to connect the telephone system to SAP Phone(CRM system), you need CTI Server. CTI enables the integration to ICI of CRM System using XML/SOAP protocols.
    ANI module is a part of the Telephone system which enables to identify the customer number in CRM application. In other words, as you said, it is the phone system passing the phone no. of the calling person to CRM system. CAD generated on the IVR module part of telephone system).
    CTI transfers the CAD to CRM and BP is displayed in the Interaction Center.
    Hope this helps your understanding. Please give points if so.
    Thanks,
    John

  • Empty camera names in Flash Player with Google Chrome

    So, it seems we got another problem with devices (cameras and microphones) in Flash Player integrated with Google Chrome (PPAPI). Many Flash developers can remember clickjacking problem and ugly fix for this issue implemented in Google Chrome. For now, if you have some application that uses camera or microphone, Google Chrome users must allow access to their devices twice: for Flash Player (small window centered in Flash-object) and for Google Chrome (gray panel with buttons under address bar).
    Until recently the whole process of granting camera access looked like this:
    Application want to attach camera to Video object or NetStream.
    Even without permission you can get camera names and populate some UI components with them.
    Flash Player show security panel with "Allow" and "Deny" buttons.
    Google Chrome show it's own security panel, so both security panels are visible at the same time.
    Users press "Allow" button in Flash Player security panel.
    Now you have false for camera.muted property, but camera show zero FPS, because access is still denied in browser.
    Users press "Allow" button in browser security panel.
    Win! You have access granted everywhere.
    Of course, that second security panel of Google Chrome is a real pain. Users just don't notice it. Flash developers handled this issue with hints inside application and FAQ pages. But now we have another big problem.
    Recently the process of granting camera access changed to this:
    Application want to attach camera to Video object or NetStream.
    You can't get camera names until access granted in browser. There will be just spaces (" ", symbol with code 32) in camera.name property.
    Flash Player show security panel with "Allow" and "Deny" buttons.
    Google Chrome will not show it's security panel until access granted in Flash Player.
    Users press "Allow" button in Flash Player security panel.
    Now you have false for camera.muted property, but camera show zero FPS and have no name, because access is still denied in browser.
    Google Chrome show it's own security panel.
    Users press "Allow" button in browser security panel (this panel shown twice for some reason).
    Now you have access granted everywhere, but devices still have just spaces instead of real names.
    Unfortunately, AS3 will not update camera names after access granted in browser. Camera names are empty event in Flash Player settings window before browser access granting. So it's impossible now to get camera names in Flash application running in Google Chrome without reloading. User need to grant access in browser first, than reload application and only after that we can get camera names in AS3. I have tried to use flash.media.scanHardware() to refresh camera names, but it seems it's not working.
    Also I have created a small example and posted it online. You can test it by yourself in Google Chrome. Just don't forget to clear your choice each time. You need to remove "http://wonderfl.net:80" entry from list on chrome://settings/contentExceptions#media-stream to clear your prevoius choice.
    Also I got similar complaints from Opera users.
    Here is my code:
    package
        import flash.display.Sprite;
        import flash.display.StageAlign;
        import flash.display.StageScaleMode;
        import flash.events.Event;
        import flash.events.TimerEvent;
        import flash.media.Camera;
        import flash.media.Microphone;
        import flash.media.Video;
        import flash.media.scanHardware;
        import flash.text.TextField;
        import flash.utils.Timer;
        public class BrowserPermissionTest extends Sprite
            private var output:TextField;
            private var timer:Timer;
            public function BrowserPermissionTest()
                super();
                addEventListener(Event.ADDED_TO_STAGE, addedToStageHandler);
            private function addedToStageHandler(event:Event):void
                removeEventListener(Event.ADDED_TO_STAGE, addedToStageHandler);
                stage.scaleMode = StageScaleMode.NO_SCALE;
                stage.align = StageAlign.TOP_LEFT;
                output = new TextField();
                output.border = true;
                output.multiline = true;
                output.wordWrap = true;
                output.x = output.y = 10;
                addChild(output);
                updateView();
                stage.addEventListener(Event.RESIZE, stage_resizeHandler);
                var i:int;
                var numCameras:int = 0;
                var numMicrophones:int = 0;
                if (Camera.isSupported)
                    var cameraNames:Array = Camera.names;
                    numCameras = cameraNames ? cameraNames.length : 0;
                    if (numCameras > 0)
                        log("Cameras:");
                        for (i = 0; i < numCameras; i++)
                            var cameraName:String = cameraNames[i];
                            log((i + 1) + ". \"" + cameraName + "\"");
                    else
                        log("Camera not found.");
                else
                    log("Camera is not supported.");
                log("");
                if (Microphone.isSupported)
                    var microphoneNames:Array = Microphone.names;
                    numMicrophones = microphoneNames ? microphoneNames.length : 0;
                    if (numMicrophones > 0)
                        log("Microphones:");
                        for (i = 0; i < numMicrophones; i++)
                            var microphoneName:String = microphoneNames[i];
                            log((i + 1) + ". \"" + microphoneName + "\"");
                    else
                        log("Microphone not found.");
                else
                    log("Microphone is not supported.");
                log("");
                if (numCameras > 0 || numMicrophones > 0)
                    if (numCameras > 0)
                        var defaultCamera:Camera = Camera.getCamera();
                        var video:Video = new Video(1, 1);
                        addChild(video);
                        video.attachCamera(defaultCamera);
                        defaultCamera.muted ? devicesMutedInFlashPlayer() : devicesUnmutedInFlashPlayer();
                    else if (numMicrophones > 0)
                        var defaultMicrophone:Microphone = Microphone.getMicrophone();
                        defaultMicrophone.setLoopBack(true);
                        defaultMicrophone.muted ? devicesMutedInFlashPlayer() : devicesUnmutedInFlashPlayer();
                    else
                        log("No devices found for test.");
            private function devicesMutedInFlashPlayer():void
                log("Devices are muted in Flash Player.");
                log("Starting permission check timer...");
                timer = new Timer(100);
                timer.addEventListener(TimerEvent.TIMER, flashPlayerPermissionTimer_timerHandler);
                timer.start();
            private function flashPlayerPermissionTimer_timerHandler(event:TimerEvent):void
                var defaultCamera:Camera = Camera.getCamera();
                if (!isDevicesMutedInFlashPlayer())
                    timer.stop();
                    timer.removeEventListener(TimerEvent.TIMER, flashPlayerPermissionTimer_timerHandler);
                    timer = null;
                    devicesUnmutedInFlashPlayer();
            private function devicesUnmutedInFlashPlayer():void
                log("Devices are unmuted in Flash Player.");
                isDevicesMutedInBrowser() ? devicesMutedInBrowser() : devicesUnmutedInBrowser();
            private function devicesMutedInBrowser():void
                log("Devices are muted in browser.");
                log("Starting permission check timer...");
                timer = new Timer(100);
                timer.addEventListener(TimerEvent.TIMER, browserPermissionTimer_timerHandler);
                timer.start();
            private function browserPermissionTimer_timerHandler(event:TimerEvent):void
                scanHardware();
                if (!isDevicesMutedInBrowser())
                    timer.stop();
                    timer.removeEventListener(TimerEvent.TIMER, browserPermissionTimer_timerHandler);
                    timer = null;
                    devicesUnmutedInBrowser();
            private function devicesUnmutedInBrowser():void
                log("Devices are unmuted in browser.");
            private function isDevicesMutedInFlashPlayer():Boolean
                var cameraNames:Array = Camera.names;
                var numCameras:int = cameraNames ? cameraNames.length : 0;
                if (numCameras > 0)
                    var defaultCamera:Camera = Camera.getCamera();
                    return defaultCamera.muted;
                else
                    var microphoneNames:Array = Camera.names;
                    var numMicrophones:int = microphoneNames ? microphoneNames.length : 0;
                    if (numMicrophones > 0)
                        var defaultMicrophone:Microphone = Microphone.getMicrophone();
                        return defaultMicrophone.muted;
                return true;
            private function isDevicesMutedInBrowser():Boolean
                var cameraNames:Array = Camera.names;
                var numCameras:int = cameraNames.length;
                for (var i:int = 0; i < numCameras; i++)
                    var cameraName:String = cameraNames[i];
                    if (cameraName != " ")
                        return false;
                var microphoneNames:Array = Microphone.names;
                var numMicrophones:int = microphoneNames.length;
                for (i = 0; i < numMicrophones; i++)
                    var microphoneName:String = microphoneNames[i];
                    if (microphoneName != " ")
                        return false;
                return true;
            private function log(text:String):void
                output.appendText(text + "\n");
            private function updateView():void
                output.width = stage.stageWidth - 2 * output.x;
                output.height = stage.stageHeight - 2 * output.y;
            private function stage_resizeHandler(event:Event):void
                updateView();
    So, I wonder if it's a bug or some kind of new security feature implemented by Google Chrome team? Maybe someone already faced this problem and can share more info about it.
    For now it looks like modern browsers killing Flash with all that features and ugly solutions.
    PS: You can find some silly mistakes in my message. Sorry for my English.
    Updated code to check microphones also.

    After couple of tests I have found strange behavior of PPAPI Flash.
    The test was made with two SWFs working simultaneously on the same page. The first one was asking for device access like some regular application (by calling video.attachCamera). The second SWF was created/removed in cycle by JavaScript to avoid this thing:
    Scanning the hardware for cameras takes time. When the runtime finds at least one camera, the hardware is not scanned again for the lifetime of the player instance.
    I have made both SWFs to get all devices names and post them to screen. So I was able to see all changes regarding devices in first SWF (before and after permission granted) and in refreshable second SWF (each second). Also I have used scanHardware in both SWfs.
    I have found that second (refreshable) SWF got correct list of devices, but first one got only microphones. Camera names was empty.
    So it looks like we have another bug of PPAPI Flash here. I don't have another explanation for this. I mean, why do they need to update only microphones, but not cameras?

  • Oracle CRM Email Integration including iphone and Blackberry

    We add with CRM Gadget a free email integration.
    This integration is working with every mail application including iphone & blackberry.
    Link: [https://sites.google.com/a/crm-gadget.com/wiki/home/forward-email-to-oracle-crm-on-demand]
    Link: [www.crm-gadget.com]

    We are having the same problem - when the iphone checks mail, the account locks up and other email clients are unable to access the same account for 15-20 minutes. Not a very efficient business tool. This isn't just a mail.app problem either, it happens with Eudora too. Blackberry and Motorola users are not experiencing the same issues - they're able to check simutaneously with other devices. Maybe there is something that can be done on the mail server end?

  • CRM Open Interface Tables for Integrating with CRM

    HI all, We are evaluating integration with CRM from Telco Billing system. The TRMs of CRM talk about using some published open Interface table in CRM. I could not find any TRM or User manual where I can get this info.
    Also need to know API for CRM for intregation. PL. reply to [email protected] . Thanks - Pradip

    I think you also need V14496-01 Part 1 of 2 and V14496-01 Part 2 of 2 (English Language Extension Packs).
    Installation is explained in the Bookshelf: V29095-01

  • Email Integration VS Groupware Integration in CRM 4.0

    We have a requirement to replicate certain business activity types created in CRM thru' Portal interface to Lotus Notes as Calendar entries. We are in the process
    of configuring the Groupware integration part to accomplish this.
    The questions are...
    1) Do we have to download all account and their contacts from CRM into the public folder of Lotus Notes for the successful creation of CRM activities
    as Lotus Note Calendar entries?
    2) Can we filter the replication of activities to Lotus Notes by their transaction types?  We need to send only certain activity types to Lotus notes.
    We have lots of Email notifications to be sent to the company's Lotus Notes Email IDs as well as some external Email IDs. If an Action or Workflow is used
    for these Email notifications it is my understanding that the SMTP comes with SAP CRM will take care of this Email routing. The groupware integration is not a
    must for such Email notifications and it s required only for the replication of Activities to Lotus Notes. Please clarify.
    Please let me know the details of configuration or any cookbooks available for the configuration of Email Integration and Groupware integration in CRM 4.0.

    Hi,
    If you plan to use Server Side Groupware Integration then,
    1) Do we have to download all account and their contacts from CRM into the public folder of Lotus Notes for the successful creation of CRM activities
    as Lotus Note Calendar entries?
    >>The answer would be "YES".However we cannot download Business Activities in bulk to Groupware.The Business Activity has to be individually created and synchronized.
    2)Can we filter the replication of activities to Lotus Notes by their transaction types? We need to send only certain activity types to Lotus notes.
    >>YES. This is possible by maintaining the used transaction type in the table view CRMV_ICAL_ACTM.
    Iam not sure about Email notifications.
    But you can create Activities in CRM and invite attendees and these attendees will get the Meeting requests provided the "Calendar Maintenance" flag is set for them.
    For more information please check "Groupware Integration Setup and Load Guide" available in help.sap.com.
    Please read through SAP Note 908571 for more technical information.
    Regards
    Praveen

Maybe you are looking for