Crm IC Webclient Integration with MS Exchange

Hi
Can someone please help me with configuration/customization documents on crm IC Webclient Integration with MS Exchange. Please email me at [email protected]
Thanks
Abhijit

Hi,
Telephone is PBX system. In order to connect the telephone system to SAP Phone(CRM system), you need CTI Server. CTI enables the integration to ICI of CRM System using XML/SOAP protocols.
ANI module is a part of the Telephone system which enables to identify the customer number in CRM application. In other words, as you said, it is the phone system passing the phone no. of the calling person to CRM system. CAD generated on the IVR module part of telephone system).
CTI transfers the CAD to CRM and BP is displayed in the Interaction Center.
Hope this helps your understanding. Please give points if so.
Thanks,
John

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IC Webclient Integration with MS Exchange

Hi
Can someone please help me with configuration/customization documents on crm IC Webclient Integration with MS Exchange. Please email me at [email protected]
Thanks
Abhijit

Hi,
Telephone is PBX system. In order to connect the telephone system to SAP Phone(CRM system), you need CTI Server. CTI enables the integration to ICI of CRM System using XML/SOAP protocols.
ANI module is a part of the Telephone system which enables to identify the customer number in CRM application. In other words, as you said, it is the phone system passing the phone no. of the calling person to CRM system. CAD generated on the IVR module part of telephone system).
CTI transfers the CAD to CRM and BP is displayed in the Interaction Center.
Hope this helps your understanding. Please give points if so.
Thanks,
John

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Mit freundlichen Grüßen / Best
Regards,
Henrik Vogt
Senior Consultant
SAP Deutschland SE & Co. KG I
Rosenthaler Str. 30 I 10178 Berlin I Germany
M +49 160 90819696 I mailto:[email protected] I http://www.sap.de

Hello,
I think you're missing one setup step in the client-side groupware integration: the customizing.
In SPRO>CRM>CRM Middleware and related comp-->Settings for client-based synchronization.
The reason why your reply button is inactive is probably due to the missing custo setting. In the custo activity mentioned above you must specify which transaction types you'll use for incoming and outgoing e-mails. If eg the outgoing email transaction type is disabled, the buttons on the screen to send an outgoing e-mail (reply) will also be disabled.
P.S. The setup of client-based groupware integration is also described in building block C31 Activity Management (chapter 3.6) of the SAP best practices on help.sap.com. An installation guide is also available on service.sap.com.
Hope this helps,
Kind regards,
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I have a query regarding Groupware integration with microsoft exchange server.whether we require IIS server and microsoft exchange server on the same machine for groupware integration.or they can be on different machines.
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hi,
We actually implemented integration of SAP with microsoft exchange server. It is not necessary for server and IIS to be in the same machine.
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Eduardo,
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hi,
We actually implemented integration of SAP with microsoft exchange server. It is not necessary for server and IIS to be in the same machine.
regards,
Ganesh.N

Integration with Microsoft Exchange!!! How is it???

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IC Webclient integration with Telephone system

Hi Guys,
A client of uses Mitel (VOIP) telephone system and wants to integrate the phone system to CIC Webclient so that some sort of BP detection (using incoming phone number) can happen in the IC when a call comes in.
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Your inputs on this are very much welcome.

Hi,
Telephone is PBX system. In order to connect the telephone system to SAP Phone(CRM system), you need CTI Server. CTI enables the integration to ICI of CRM System using XML/SOAP protocols.
ANI module is a part of the Telephone system which enables to identify the customer number in CRM application. In other words, as you said, it is the phone system passing the phone no. of the calling person to CRM system. CAD generated on the IVR module part of telephone system).
CTI transfers the CAD to CRM and BP is displayed in the Interaction Center.
Hope this helps your understanding. Please give points if so.
Thanks,
John

IHelp required for IC Webclient integration with CTI

Dear all,
Kindly help me to find answers for the following issues.
How could we configure ICI interface in SAP CRM? and wher can I find documentation for it?
How ICI integrate with AVAYA Telephone system?
What does 'Connector' means? and who will provide it?
What other hardware we need for a successful call center setup?
Your solutions will be greatly appreciated.
Best regards,
Raghu ram.
Edited by: Raghu Ram on Aug 25, 2008 11:21 AM

Hi,
Telephone is PBX system. In order to connect the telephone system to SAP Phone(CRM system), you need CTI Server. CTI enables the integration to ICI of CRM System using XML/SOAP protocols.
ANI module is a part of the Telephone system which enables to identify the customer number in CRM application. In other words, as you said, it is the phone system passing the phone no. of the calling person to CRM system. CAD generated on the IVR module part of telephone system).
CTI transfers the CAD to CRM and BP is displayed in the Interaction Center.
Hope this helps your understanding. Please give points if so.
Thanks,
John

Exchange 2013 MB/CAS integration with legacy Exchange 2007 CAS/MB/Trans server

Hi All,
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I have built a new Exchange 2013 SP1 server that will (for the meantime) act as a MB & CAS server only.
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Mavis Huang
TechNet Community Support

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we are using SAP CRM5.O & R/3 4.7.
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Edited by: Chandra Sekhar Reddy.Botla on Apr 22, 2008 10:14 AM

HI Anup,
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Crm IC Webclient Integration with MS Exchange

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