CRM IC Webclient

Hi CRM Experts,
 I am working with IC Webclient browser(CRM_IC).
 In that browser, when i click Scripts link, the screen
 is not displayed.. What is the remedy to view the script
 screen.
regards
sarasakumari

sarasakumari ,
You dont see the scripts in the IC Web Client by default.You need to follow the given steps to bring them under scripts view.
1. Generate scripts using Interactive script Editor BSP application.You can find more info on how to launch script editor in WebClient cook book
2. Create a scripting profile under IC Web Client customization and add the new script to this profile
3. Assign the scripting profile to the web client profile and assign this profile to your user id
4. Launch IC Web client to see the new script.
Thanks,
Thirumala.

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Hi,
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Hi Nirsanti,
Could you please check the user is having the following roles or not(Check in suo1).
SAP_CRM_UIU_IC_ITSDAGENT
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We are using SAP CRM Webclient as UI for backend ISU system to achieve Utility specific Customer service scenarios. There are lot of Enhancements happening in ISU Backend processes.
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Hi,
Creating a new BOL from scratch is a huge development task.
I can tell you some steps which can guide you initially:-
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How to Call SAP ECC transactions into CRM IC Webclient Profile Screen

Dear all,
We are implementing IC Webclient application for our Clientu2019s call center operations.
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Client wants to see all relevant ECC reports of Sales transactions in IC Webclient Screen.
Connectivity between SAP CRM and ECC has already been established and we did all basic configuration for IC Webclient, but donu2019t know how to and where to call ECC transaction in IC Webclient Screen.
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Hi,
Step-by-step process for the same is as follows:
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Transaction Launcher for CRM IC Webclient

Hi
I need some help in configuring Transaction Launcher for CRM IC Webclient, the catch is the backend is not SD but Campus Management. Help pls [email protected]
Anu

Hi Raja
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[email protected]
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In CRM 2007 WebClient UI - How to change the exit URL?

Good Evening All
When we log off from the CRM 2007 WebClient UI application, the exit url is pointing to www.sap.cpm. Where can we change this to point to our corporate URL or point back to the logon URL?
Sometime back I had seen some information regarding this, but am not able to find it. Any information would be highly appreciated.
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Hi Anand,
Check this wiki page
https://www.sdn.sap.com/irj/sdn/wiki?path=/display/crm/howtochangetheURLwhenuserclicksLogOffinnewWEB+UI
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CRM 2007 - Webclient Logo replacement

Hi Gurus
In the CRM 2007 Webclient view there is a SAP Logo on the top right corner of the view.
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/people/sudipta.sarma/blog/2008/03/28/how-do-you-brand-your-company-logo-in-crm-2007-ui
As well I looked at
http://help.sap.com/saphelp_crm60/helpdata/en/b3/f00c1514c54e67a60b61f7318c14b7/content.htm
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Panduranga

Hi.
Go again through blog:
/people/sudipta.sarma/blog/2008/03/28/how-do-you-brand-your-company-logo-in-crm-2007-ui
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BSP "CRMCMP_IC_FRAME"
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Susana Messias

Need help on CRM IC webclient for service business.

Hi All,
This is Ram, worked on SD, PM and EHS modules. But now i am taking new assignment CRM service and CRM IC.
Now we are about to start an in house project for service business. so we decied to go for CRM service with CRM IC webclient as front end. Especially i am looking into CRM IC area, so i would like to know the standard process flow in IC webclient for service business.
Like when customer calls an agent, then log will be created by an agent and then service tickets can be created...similar to that i just wanna know the std.process flow so that i can map my current business tool (Interact) to CRM IC with workflow.
Regards,
Ram.

Hi,
Please go through SAP Help at
http://help.sap.com/saphelp_crm60/helpdata/en/46/15306a2fd214dbe10000000a155369/frameset.htm
Secondly, there is a very good book by John Burton
New book on Interaction Center available from SAP Press!
Go through the following thread
Documentation for Interaction Center (IC) WebClient
Go through the cookbook details at
CRM 2007 WebClient Cookcook available!
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Deepak

Getting error type RABAX_STATE in CRM 2007 Webclient

Hi,
We have installed CRM 2007 and upgraded the patchlevel of BBPCRM to SP2. After the patch upgrade we are getting type RABAX_STATE error after we log in through Webclient. We get no errors while logging through SAP GUI. Before the upgradation we were successfully able to login through Webclient. The details of error screen is as follows:
Error when processing your request
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The URL http://coevhpa4.coekc.com:8000/sap/bc/bsp/sap/crm_ui_frame/BSPWDApplication.do was not called due to an error.
Note
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Method: IF_BSP_ELEMENT~RUNTIME_IS_VALID of program CL_THTMLB_CELLERATOR==========CP
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If the termination type was ABORT_MESSAGE_STATE, then you can find more information on the cause of the termination on the application server coevhpa4_CR7_00 in transaction SM21.
If the termination type was ERROR_MESSAGE_STATE, then you can search for more information in the trace file for the work process 2 in transaction ST11 on the application server coevhpa4_CR7_00 . In some situations, you may also need to analyze the trace files of other work processes.
If you do not yet have a user ID, contact your system administrator.
Error code: ICF-IE-http -c: 100 -u: SUMSENGU -l: E -s: CR7 -i: coevhpa4_CR7_00 -w: 2 -d: 20080422 -t: 021218 -v: RABAX_STATE -e: SYNTAX_ERROR
HTTP 500 - Internal Server Error
Your SAP Internet Communication Framework Team
Request you to kindly help ASAP. Users are waiting for it...
Thanks and Regards,
Suman Sengupta

Hi,
Have you resolved the problem ? We have encountered similar problem after patching the
CRM 2007 to latest levels?
Please help....
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Bostjan

Problem in CRM IC webclient-CRM_CI is the tcode

HI SAP ALL
Currently i am working on CRM. Here SAP Users expereices a following error
When ever trying to use VIN( Vehicle identification numer ) as input in the CRM_IC ( IC WEBCLIENT) and click on confirm button, the vehicle information avaiable on the vehicle information bar at top of the screen, its coming for India and not Austrialia. As of now i have only the above information.
I came to know only CRM_IC as tcode for IC webclient and know the table name for vin numbers is ISAM_G_VEH_IDS.One more thing there are already confirgued alerts using alert id and alert class for India as well as Austrlia.
They want see the information on the top of the screen for Austrial also. Please help me out, how to procede on this issue.
Thanks for adavance

Hi Raghu,
Just a pointer,
Please check if the partner assigned to your position in ppoma_crm is a user id or a business partner.
It should be a business partner.
If this doesn't woprk try assigning to the org unit and check
Thanks
regards
Raj

CRM IC Webclient - Massive Performance Problems Searching in Agent Inbox

Hi Forum,
can somebody help me. We have massive Search Performance problems in Interaction Center Webclient in Agent Inbox. When agents searching, for example for open emails, the time to get a result takes approx. 2-3 minutes.
Thats absolute inadmissible and endangered the running business.
The queury reading the eMails from the workitem tables is very very slow.
Could somebody help me with ideas to solve this big performance problem. Have somebody the same problems?
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Thorsten

Another aspect you could check is the following:
Analysis performed didn't show anything strange nor any high consumers
of the response time. The processing time occurs, since IC-Web on CRM 5
is a bit demanding for CPU power.
The only thing that could improve the performance a bit is the
buffering of org structure, which is currently switched off for
SALES and SERVICE scenarios as per table T77OMATTSC.
The report HRBCI_ATTRIBUTES_BUFFER_UPDATE is running regulary
however no scenario is being placed in the buffer to speed up
org structure read. Please check this and provide feedback.
How to use this report, can be found back in the Reports own documentation and also in SAP HELP.
cheers
Davy

Cookbook crm ic webclient 2007

Hello,
do anyone have the newst ic-webclient cookbook?
where can i find it?
i am just writing my diploma thesis about the new ic-webclient and need further informations.
regards
Taner

Hi Jeroen,
Thank you so much for willing to help.
But if the document you are distributing is downloaded from service.sap.com
I have to say that it is not a proper way to distribute it via email.
You may simply provide the link to us then we will be able to download them.
The URL should be
service.sap.com/crm-inst
under which various documents can be found based on different CRM version.
And I am also unassign the points assigned to you. Sorry for this!
Hope these could do help!
Hongyan
(SDN moderator)
Edited by: Hongyan Shao on Jan 15, 2008 2:52 PM

CRM IC WebClient: Check Web Input for OO

Hi all experts,
I am new to the enhancement of CRM. So, all kind of helps will be greatly appreciated.
For your info, I'm using CRM version 5.0
My requirement is to add extra field ID number at Identify Account Screen at Webclient. I have extended an extra field at CRM using EEWB and then added the new field to tab Identify Account (I have added the field to the standard context note CUSTOMER) at Webclient using BSP_WD_Workbench. Everything looks okay.
But there is new addition on checking on the field upon saving, I need to give an error message if the ID number field is empty when created for certain business partner group only....
Should i add my codes at method EH_ONSAVE at the implementation class or the ZL_CRM_IC_BUPACREATE_CN00 at the implementation context?
As I am quite new with the Object Oriented class thingy... any advice or reference code will be great. thanks.

Hi Mervyn,
I usually do the checking in the implementation, not the context node. The event handler for save is a good place. One note, if you are overriding an existing event handler, you will need to do your error handling before calling your "super" handler especially if you want to prevent it from saving.
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Sincerely,
Glenn

CRM 2007 - WebClient UI: Empty page is coming

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For Webclient UI, i did the configuration as mentioned in the document "C04_BB_ConfigGuide_EN_DE[1].doc".
When i run the application, i am getting an empty page.
In fact if i use technical profile "DEFAULT_IC" for my business role i am getting IC Webclient application. If i use the "DEFAULT" technical profile i am getting empty page.
What can be the problem?
-Chandra.

Hi,
try the followining:-
1. Changing this parameters in t-code RZ11.
login/accept_sso2_ticket must be set to 1
login/create_sso2_ticket must be set to 2
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2.
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/default_host/sap/public/bc/ur
/default_host/sap/public/bsp/sap/system
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/default_host/sap/bc/bsp/sap/crm_bsp_frame
/default_host/sap/bc/bsp/sap/gsbirp
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/default_host/sap/bc/bsp/sap/thtmlb_styles
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/default_host/sap/bc/bsp/sap/bspwd_basics
/default_host/sap/bc/bsp/sap/bsp_wd_base
/default_host/sap/bc/bsp/sap/crmcmp_hdr
/default_host/sap/bc/bsp/sap/crmcmp_hdr_std
/default_host/sap/bc/bsp/sap/uicmp_ltx
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Regards....

How to open multiple sessions in CRM 2007 WebClient UI

Hi guys,
This simple thing, I am could not figure out. How do I open another session on WebClient UI in CRM 2007.
Can anybody help.
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Hi Vijayata,
Thank you very much for responding. Yes, now I am able to create another browser where I have to put my user id and password again. However, your answer is very useful.
I have another problem. When I login I see a list of roles and click one of them to go into the home page.
I created my own role. My question is, how do I make my role appear in the existing list of roles.
What I did is, I assigned my role to an Org.Unit. The result is when I login to WebClient UI, it directly takes me to home page of my role.
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