CRM ICWC table Mapping

Hi All,
currently we need the table level mapping between the tables which was used for the Service ticket creation in CRM system into external system.
I have no idea what's the methodology to perform the same.
Any one have the idea and share the knowledge will be appreciate.

Hi,
You could extract periodically SAP CRM data using the so-called Reporting Framework. An example how Reporting Framework is invoked can be found in test report CRM_REPORT_TEST_PROGRAM.
This framework allows great flexibility on data selection (e.g. only service tickets of last period, with specific status), and on data output (which "columns" are filled with data).
Communication with your external system is something you will need to handle in addtion, for example via PC download, FTP export, direct SAP function-call from a COM-compliant environment, or any other technique.
Hope this helps you further
Kind regards
Walter

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