CRM Implementation Landscape: Single Vs Multiple Instance

Hi Experts,
We have a requirement where SAP CRM has to be implemented across Multiple Geagraphic Loacations (Europe, APAC, NAFTA).
We have to advise the client to go for Single Instance of SAP CRM or Multiple Instances.
What are the factors that have to be considered before taking this kind of decision?
What does SAP recommend for such cases, any documentation will be helpful.
Thanks in Advance.
Regards,
Rahul

What are the factors that have to be considered before taking this kind of decision?
Mostly driven by the current setup, business model the company has now.
(1) If R/3 (ERP, ECC) is in the landscape (I am sure it is), do they have separate instances in the different regions?
(2) How is the master data? Business Partners, Products, Organizational data, Sales / Service Configuration. These are downloaded from the backend (R/3) into the CRM system.
(3) How independent are these geographic regions? If they have disparate business models and master data, then it would be simpler to have multiple independent instances with limited integration within CRM landscape.
(4) What processes in CRM? Do they plan in rolling out same scenarios?
Questions like these will drive the discussion on such questions. One-size-fits-all may not always be right choice.

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SEVERE: Context initialization failed
*org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'casemanager' defined in class path resource [conf/casemanagement.xml]: Cannot resolve reference to bean 'casedao' while setting bean property 'caseDAO';*
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INFO: The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: /u100/app/PCEXDB/orpcexmt/oracle/loqate:/usr/java/packages/lib/amd64:/usr/lib64:/lib64:/lib:/usr/lib
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INFO: TLD skipped. URI: http://struts.apache.org/tags-html is already defined
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org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'casemanager' defined in class path resource [conf/casemanagement.xml]: Cannot resolve reference to bean 'casedao' while setting bean property 'caseDAO'; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'casedao' defined in class path resource [conf/casemanagement.xml]: Cannot resolve reference to bean 'casemetadata' while setting bean property 'caseMetadata'; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'casemetadata' defined in class path resource [conf/casemanagement.xml]: Error setting property values; nested exception is org.springframework.beans.PropertyBatchUpdateException; nested PropertyAccessExceptions (1) are:
PropertyAccessException 1: org.springframework.beans.MethodInvocationException: Property 'flags' threw exception; nested exception is java.lang.NullPointerException
at org.springframework.beans.factory.support.BeanDefinitionValueResolver.resolveReference(BeanDefinitionValueResolver.java:275)
at org.springframework.beans.factory.support.BeanDefinitionValueResolver.resolveValueIfNecessary(BeanDefinitionValueResolver.java:104)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.applyPropertyValues(AbstractAutowireCapableBeanFactory.java:1245)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.populateBean(AbstractAutowireCapableBeanFactory.java:1010)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:472)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory$1.run(AbstractAutowireCapableBeanFactory.java:409)
at java.security.AccessController.doPrivileged(Native Method)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:380)
at org.springframework.beans.factory.support.AbstractBeanFactory$1.getObject(AbstractBeanFactory.java:264)
at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:222)
at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:261)
at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:185)
at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:164)
at org.springframework.beans.factory.support.DefaultListableBeanFactory.preInstantiateSingletons(DefaultListableBeanFactory.java:429)
at org.springframework.context.support.AbstractApplicationContext.finishBeanFactoryInitialization(AbstractApplicationContext.java:728)
at org.springframework.context.support.AbstractApplicationContext.refresh(AbstractApplicationContext.java:380)
at com.datanomic.director.startup.WebApplicationContext.refresh(WebApplicationContext.java:109)
at org.springframework.web.context.ContextLoader.createWebApplicationContext(ContextLoader.java:255)
at org.springframework.web.context.ContextLoader.initWebApplicationContext(ContextLoader.java:199)
Caused by: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'casedao' defined in class path resource [conf/casemanagement.xml]: Cannot resolve reference to bean 'casemetadata' while setting bean property 'caseMetadata'; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'casemetadata' defined in class path resource [conf/casemanagement.xml]: Error setting property values; nested exception is org.springframework.beans.PropertyBatchUpdateException; nested PropertyAccessExceptions (1) are:
PropertyAccessException 1: org.springframework.beans.MethodInvocationException: Property 'flags' threw exception; nested exception is java.lang.NullPointerException
at org.springframework.beans.factory.support.BeanDefinitionValueResolver.resolveReference(BeanDefinitionValueResolver.java:275)
at org.springframework.beans.factory.support.BeanDefinitionValueResolver.resolveValueIfNecessary(BeanDefinitionValueResolver.java:104)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.applyPropertyValues(AbstractAutowireCapableBeanFactory.java:1245)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.populateBean(AbstractAutowireCapableBeanFactory.java:1010)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:472)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory$1.run(AbstractAutowireCapableBeanFactory.java:409)
at java.security.AccessController.doPrivileged(Native Method)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:380)
at org.springframework.beans.factory.support.AbstractBeanFactory$1.getObject(AbstractBeanFactory.java:264)
at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:222)
at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:261)
at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:185)
at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:164)
at org.springframework.beans.factory.support.BeanDefinitionValueResolver.resolveReference(BeanDefinitionValueResolver.java:269)
at org.springframework.beans.factory.support.BeanDefinitionValueResolver.resolveValueIfNecessary(BeanDefinitionValueResolver.java:104)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.applyPropertyValues(AbstractAutowireCapableBeanFactory.java:1245)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.populateBean(AbstractAutowireCapableBeanFactory.java:1010)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:472)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory$1.run(AbstractAutowireCapableBeanFactory.java:409)
at java.security.AccessController.doPrivileged(Native Method)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:380)
at org.springframework.beans.factory.support.AbstractBeanFactory$1.getObject(AbstractBeanFactory.java:264)
at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:222)
at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:261)
at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:185)
at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:164)
at org.springframework.beans.factory.support.DefaultListableBeanFactory.preInstantiateSingletons(DefaultListableBeanFactory.java:429)
at org.springframework.context.support.AbstractApplicationContext.finishBeanFactoryInitialization(AbstractApplicationContext.java:728)
at org.springframework.context.support.AbstractApplicationContext.refresh(AbstractApplicationContext.java:380)
at com.datanomic.director.startup.WebApplicationContext.refresh(WebApplicationContext.java:109)
at org.springframework.web.context.ContextLoader.createWebApplicationContext(ContextLoader.java:255)
at org.springframework.web.context.ContextLoader.initWebApplicationContext(ContextLoader.java:199)
at org.springframework.web.context.ContextLoaderListener.contextInitialized(ContextLoaderListener.java:45)
at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4791)
at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5285)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:901)
at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:877)
at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:618)
at org.apache.catalina.startup.HostConfig.deployWAR(HostConfig.java:963)
at org.apache.catalina.startup.HostConfig$DeployWar.run(HostConfig.java:1600)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471)
at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:334)
at java.util.concurrent.FutureTask.run(FutureTask.java:166)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1110)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:603)
at java.lang.Thread.run(Thread.java:722)
Caused by: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'casemetadata' defined in class path resource [conf/casemanagement.xml]: Error setting property values; nested exception is org.springframework.beans.PropertyBatchUpdateException; nested PropertyAccessExceptions (1) are:
PropertyAccessException 1: org.springframework.beans.MethodInvocationException: Property 'flags' threw exception; nested exception is java.lang.NullPointerException
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.applyPropertyValues(AbstractAutowireCapableBeanFactory.java:1279)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.populateBean(AbstractAutowireCapableBeanFactory.java:1010)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:472)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory$1.run(AbstractAutowireCapableBeanFactory.java:409)
at java.security.AccessController.doPrivileged(Native Method)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:380)
at org.springframework.beans.factory.support.AbstractBeanFactory$1.getObject(AbstractBeanFactory.java:264)
at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:222)
at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:261)
at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:185)
at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:164)
at org.springframework.beans.factory.support.BeanDefinitionValueResolver.resolveReference(BeanDefinitionValueResolver.java:269)
... 46 more
Caused by: org.springframework.beans.PropertyBatchUpdateException; nested PropertyAccessExceptions (1) are:
PropertyAccessException 1: org.springframework.beans.MethodInvocationException: Property 'flags' threw exception; nested exception is java.lang.NullPointerException
at org.springframework.beans.AbstractPropertyAccessor.setPropertyValues(AbstractPropertyAccessor.java:104)
at org.springframework.beans.AbstractPropertyAccessor.setPropertyValues(AbstractPropertyAccessor.java:59)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.applyPropertyValues(AbstractAutowireCapableBeanFactory.java:1276)
... 57 more
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Hi,
Multiple instances of EDQ on a single server is technically possible provided the installer takes care to avoid port conflicts. It is not the case that there is a single port used by an EDQ server, for example.
For various reasons, it is not officially supported; attempting to diagnose issues on custom installations on Tomcat is especially difficult and we do not provide documentation on this. In general, the requirement usually comes up for Dev/Test instances (as there is no performance advantage of using multiple instances on a single server), where we would recommend the use of virtualization where this is a requirement.
Regards,
Mike

Multiple Instances of NetWeaver in a single installation (binary)

Hi,
My product has several versions. In WebLogic I have one installation and have created multiple instances each for each of the version. Can I do the same thing in NetWeaver? I am looking to see if I can create multiple instances of NetWeaver with a single binary installation by creating more directories/configuration files. Please let me know if this is possible and if so how it needs to be done. I am using NetWeaver's Java engine only.
Thanks and regards,
Raghu

Hi Raghu
In Netweaver also u can have serveral intances.There are two options:
1.Create seperate standalone instances.Here each instance will be a unique identity indepent to each other.You will have different SID(System identification number for each)
2.Create a centrel instances and u can have several dialog instances in the same machine.Here the SID will be one but as required you will have a seperate directory under that centrel instance for each diaolog instances.
For more info log on to http://service.sap.com/instguides.
Reward suiatble points

[SOLVED] Multiple Instances of Word 2010; Possible to Force Single Instance?

Is it possible to either:
Control Word instancing so that its a single instace application; OR
Adjust the behavior so that if there's already an Word of word, new documents (no matter how they're launched) will open in the existing instance and NOT a new one?
I have a user who tends to open documents en masse/in bulk, highlighting 2-8 at a time and opening them (alternate-click > open OR once selected hitting [Enter]).
When they do this, multiple instances of Word are launched.
Very rarely is there an instance for each document, but its usually close. For example, if they opened 8 documents there might be 5-7 instances, with several instances showing 2 or more documents in View > Switch Windows.
Multiple instances of Word are a problem for this user because they because a heavy user of Ctrl+F6 / Ctrl+Shift+F6.
And when documents are spread out across multiple instances, this does not work: It does not allow them to cycle through all opened documents; It will only cycle through those that are within that particular instance of Word.
Is this by design?
Is this a change in the way earlier versions of Word behaved?
Is this an 'undocumented feature' [or worse]?
Can this behavior be controlled?

No idea; I'd call it a bug.
This behavior started with Word 2007 or 2010, earlier versions opened all documents within a single instance.
See 1.
No, unfortunately not.
Regards, Hans Vogelaar (http://www.eileenslounge.com)

Log messages from multiple instances in single file.

Hi!
I have a requirement that i need to log messages from muliple instances of the same object in a file. The new file will be created every day. Likewise, multiple objects might have various instances each.
One class
->multiple instances
-> log message stored in single file.
Note :
I am using the Message driven bean. I need to log from the bean class. JDK 1.3
If u could help me out that would be great.

As long as they are all from the same OS program (a single Java VM), that's OK - you can use Log4j, and use a rotating file logger.
If you point two different virtual machine processes at the same file, one may have it open when the other is trying to rotate it, and your rotation may fail (at best) and/or you may lose the old log (the worst case).
If you need to collect log messages from multiple processes (or even multiple machines), use a syslog-based logger (Log4j has a SyslogAppender) or use Log4j's SocketAppender to write to a log4j-builtin log listener (SocketNode).

Db2 multiple instances in a single host

Hi,
os - windows 2008 db - db2 9.1 fp7
if i want to install 2 sap instances in a single machine in windows how to proceed?
1) I have read the documents where installation doc saying default db s/w path is /db2/db2sid/db2_software.is this the s/w path in windows? some where i read it saying default path is drive:/program files/IBM/sqllib.what is actually the difference?
2) and also read in the forum and also in the note 978555 and 930487,it says multiple instance is not possible in db2 ie we can have only 1 defalut copy of db2 so we cant have multiple instances with the different copies of db2(up to kernel version 7.0) .is this correct? for 1st instance it is /db2/db2sid1/db2_software and for 2nd instance it is /db2/db2sid2/db2_software right?so how we cant have 2 instances with 2 different db2 copies?
pls expain me.
Thanks

Hi Rajesh,
if i want to install 2 sap instances in a single machine in windows how to proceed?
1) I have read the documents where installation doc saying default db s/w path is /db2/db2sid/db2_software.is this the s/w path in windows? some where i read it saying default path is drive:/program files/IBM/sqllib.what is actually the difference?
sqllib is only the links. The actual database is not this path.
2) and also read in the forum and also in the note 978555 and 930487,it says multiple instance is not possible in db2 ie we can have only 1 defalut copy of db2 so we cant have multiple instances with the different copies of db2(up to kernel version 7.0) .is this correct? for 1st instance it is /db2/db2sid1/db2_software and for 2nd instance it is /db2/db2sid2/db2_software right?so how we cant have 2 instances with 2 different db2 copies?
Multiple instances on a single host is only supported as of 9.7 you would have to upgrade to that release.
You can technically have two instances as of 9.1 but as per the sap note s you have mentioned, this is not supported by SAP
For more information on 9.7 see:
http://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/901b4314-9851-2c10-1c8f-b0ddd38d6e75
SAP note: 1351160 DB6: Using DB2 9.7 with SAP Software
Hope this answers your query,
Paul

AIA support for multiple brands implemented in multiple instances of Siebel

Good Day!
I would like to ask whether AIA has the capability to support multiple brands in terms of multiple instances of Siebel and BRM.
I have a client wherein they have a scenario of:
1.) To launch 4 different brands which contain multiple services and it has been decided that anything that holds customer specific data should be all in a separate instance (which would cover SIEBEL, BRM etc.)
2.) It is also a plan to have systems which only contain transactional data (mainly transient information) to have a central deployment platform (This would typically include OSM and AIA)
I've heard that this is possible with AIA but with heavy customization is required to be done. In case for customization, are there any white paper / documentation which talks about this?
So to summarize, here are the key questions:
-- Support of AIA to integrate multiple instances of Siebel, multiple instances of OBRM and single instance of OSM
-- Does AIA PIPS (mainly O2C, AABC) support data models (account, subscription, etc.,) of different services like 2G, 3G, LTE and Enterprise
-- Does AIA support more than 2 level hierarchies
-- Does AIA support charge redirection within the hierarchy
-- Does AIA PIPS support different MACD scenarios like suspend, resume, account movement within & across hierarchies especially for Enterprise Services?
Regards,
Jeff

First off - Have no knowledge of ERPi - Just googled it.
If its any help, we have multiple instances of EBS on the same box, we have seperate DWH (and ODI Work / Master Repos) environments aligned to these instances. An ODI Agent can only communicate with one ODI Work repository, hence we have Multiple Agents so we can use the EBIZ -> DWH pairs simultaneasouly.
Maybe someone will come along and tell us how it could work differently, until then - its works for us!

CRM Implementation Landscape: Single Vs Multiple Instance

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