CRM - Initial

Hi,
Iam trying to learn CRM as part of my current assignment......
In SD we have in help.sap.com and other materials to go through to understand the basic process cycle and other configuration settings.....
Same way, for CRM i need to know the process flow and configuration settings for the following functionalities:
Interaction Centre - Win Client
Activity Management
Campaign Management
Complaint Management
Also, any document on the initial Enterprise Structure, Master data creation (like Customer, Material master etc, ) , Tcodes and other initial setup required that a fresher need to know...
Please help !
Regards
Edited by: SAP2020 on Apr 28, 2010 11:45 AM
Edited by: SAP2020 on Apr 28, 2010 11:47 AM

Hi SAP2020,
There are some good books about CRM at following site: http://www.sap-press.com/search.php?search_query=CRM
Best regards
Walter

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MySAP CRM Initial Download Configuration document

I could not locate the document mySAP CRM Initial Download Configuration. It is not attached on SAP Note 350176. Is it available via a link?, or perhaps someone can send it over via email?
Regards,
James
ajloren2000<at>yahoo.com

Hi James,
The documents
- B01: CRM Generation
- C71: CRM Connectivity
- B09: CRM Customizing Replication
- C03: CRM Master and Transaction Data Replication
in the SAP Best Practices for CRM documentation at the below mentioned link will be helpful to you
[http://help.sap.com/bp_crmv250/CRM_DE/index.htm]
To open those go to Technical Information->Building Block Library
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Currently we are working on replication of connection object from ISU to CRM
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During initial download,BDOC's are going into error with with the error "General error (exception) in product API" and "Validation error occurred: Module VALIDATE_MSGBDOC_FOR_CONNOBJ, BDoc type SI_CONNOBJ.
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Hi ,
The number range is maintained.
I was debugging the code and one function module COM_PR_SET_CHECK_ALL is giving error "Assign a base category to the product"
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We are working on internet sales where we have to Replicate Transaction type (ISBC) from CRM2007 to R/3 4.7 . for further execution.Is it possibe to replicate to R/3 or do i need to create new transaction type i.e ISBC in R/3.
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Hi Sri,
Initiallty you must have the m/w plugin installed in your R/3 system and crm system. you can chek for PI_BASIS in system->help menu for this.
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I got some basis CRM question and trying to get some answer. I thought this is the best place to get some answer.
At my current client, we are implementing CRM initially with only few functionality i.e. ITSM and Customer Complaints. CRM team requested separate client for both the functionality for end user experience. Also they do not want to connect ITSM client to any other back-end system as of now.
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Edited by: Miral Vora on Aug 17, 2010 1:58 AM

Miral,
Personally your CRM team is trying to create some job security by having two clients in CRM Production. Honestly there is no reason why you can't run ITSM and customer complaints in the same client.
IMHO two clients in a single CRM system is generally a bad idea unless there is a valid reason(IE multiple backends, businesses).
At this point unless you have mutltiple ERP backends or business units for selling that require this separation, I would not do this. Tell your CRM team to use a single client and not make life complicated for everyone. They should be able to separate the ITSM and customer complaints via security and business with no technical problems.
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Stephen

Initial Load R3AM1 Parallel Processing (load objects)

Dear
After optimizing the parallel processing for the initial load between ISU -> CRM (Initial Load ISU / CRM Issues), I would like to know the following:
On the CRM system , transaction R3AM1 you can monitor the Load Objects.Is it possible to parallel process the load objects?
At this time we can see each block being processed one at the time. We can however see there are multiple queues available.
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There you have it!
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More info:
The maximum number of loads and requests that can be processed simultaneously is defined in the table SMOFPARSFA under the MAX_PARALLEL_PROCESSES..The hierarchy in order of preference is initial load, request load, and then SDIMA.
If the number of running loads and the number of running requests in total is as much as or higher than this number, the remaining loads have to wait until a process is free again.Consequently this parameter can be modified if the processing of loads\requests is delayed due to non availability of free processes.The default value of this parameter is 5(as is there in your CRM as well)
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hi all,
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CRM -Mobile.
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what is the difference between CRM u2013Internet, CRM -Interaction Center, CRM -Mobile. and
CRM sales, marketing and service
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thanks in advance.
S

Hi,
See the links.
http://help.sap.com/saphelp_crm60/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
http://help.sap.com/saphelp_crm60/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
http://help.sap.com/saphelp_crm60/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
http://help.sap.com/saphelp_crm60/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
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Does anyone know of a way to list all the BPL's, if any, available for CRM systems? Specifically looking for one to copy a contract. We are using TDMS 3.0 and can only see three CRM package options:
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Currently the BPL is available only for ERP and not for CRM.
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Ingo

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Follow this Procedure... it works....
Procedure
1. Review the number ranges that have been created: The number ranges for the business partner in the Best Practices are defined as follows:
IMG u2192 Cross Application Components u2192 SAP Business Partner u2192 Business Partner u2192 Basic Settings u2192 Number Ranges and Groupings u2192 Define Number Ranges
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IMG u2192 Financial Accounting u2192 Accounts Receivable and Accounts Payable u2192 Customer Accounts u2192 Master Data u2192 Preparations for creation customer master data u2192 Assign Number Ranges to Customer Account Groups:
Set account group: DEBI to external number range XX for the Business Partner creation step.
3. Create an SD customer:
Call transaction XD01: Easy Access u2192 Logistics u2192 Sales and Distribution u2192 Master Data u2192 Business Partner u2192 Customer u2192 Create u2192 Complete
u2022 Select account group: Customer (general)
u2022 Enter the Customer key: MUST_ALL
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Hi ! Work flow Experts!
I am triggering work flow from crm to ECC vise versa,I am unable to get Initiator User name it shows only CRM user name (RFC USER).
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Since the workflow is initiated from CRM initiator will always be the one in CRM (crm user name).
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If it still fails perhaps OSS note 1328693->PC002_MT_RT_GEN fails with error msg.: "type ...unknown"
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Hi Everyone,
Is it possible to replicate business partners where both receiving and sender systems have external number ranges ?
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Deserving points to be rewarded.
Best Regards,
Jacob.

Hi,
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CRM - Initial

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