CRM Marketing - Email Campaign

We are implementing CRM 4.0 for executing Email Marketing.
Can someone let me know how we can get a list of all bounced emails in an email campaign.
thanks
Prakash

Hi Gregor,
Well..we are planning to upgrade to 5.0 by end of the year. Before we upgrade, we are looking for a solution.
We are also using open rate tracking realized by custom development. This will be impacted if the user opens the bounced emails as it would be recorded as an opened email which in turn will impact the open rate.
I can may be get the bounced emails into CRM and process them to get the list. But it does not sound worth while since we are planning to upgrade soon.
I thought there could be some other way we can track the bounced emails.
Thanks for your inputs.
Prakash

Similar Messages

Marketing - Email Campaign

Hi All
We have created email channel for campaign execution. When I select the same in a campaign, assign a mail form and perform the channel test the email is sent and I can check the same in SCOT and SOST and in the reciepents inbox.
But when I Release the campaign and transfer Target Group to Channels. The emails does not go even if the email addresses for all BP in target group are maintained.
We have also configured a system email as senders email.
I'm using CRM 5.0 with SP10.
Please advice what should I do in this case.
Thanks Avi

Hi all,
I also want to provide with some info that could help...
- you mentioned to have "released" the marketing campaign. I assume you have also "started" it if you have some more complex marketing campaign (use the campaign automation to check it better).
- From the campaign automation you can see the process log (you should find the Start Campaign Process set to "completed") and for each marketing campaign element the process log displays the "workflow log". You should have "Create Target Group + Channel Transfer" in processing or completed with an associated work flow id. Go to the SWI1 transaction with this ID and check the log. You could have got a workflow error. If th status is instead "in waiting" check the ST22 if you have got any dumps! Even if you have the most recent SP (10) the Marketing Segmentation module is still affect of some bugs.
Hope it helps.
Ciao
Diego

CRM Marketing Event Campaigns

Dear friends,
How can i carry out events in any campaign about promoting a product for example as i want to have an invitation list to include the business partners that i will send invitations to them but after the event i want to record who attend the event and who not to record the revenue that came from this business partners as they send me customers after the event.
Best regards,
Mohamed
Edited by: mohamed_egypt on Dec 10, 2011 12:03 PM

Hi Mohamed,
-> Create a Marketing survey having a questionaire
-> Create a Mail form which contains Data to be send to customers.
-> Create a Target group(TG) based on required Business Partner's to be contacted.
-> Next use a Campaign automation scenario , where in Campaign element is attached with created Mail form , Survey and TG.
-> Use corresponding Campaign automation workflows.
-> Start automation process.
Finally once the Automation process is completed (after certain period) check the count and Contact statistics accoridngly in each step.
Also use reports in WEBUI.
Campaign Effectiveness
Campaign Effectiveness
Campaign Response over Time
Marketing Contact List
Marketing Contact Summary
Campaign Revenue over Time
Campaign Revenue and Costs
Hope this helps.
Regards,
Anup

Marketing Plans & Campaigns

I am a BW developer and have a project to work with CRM to build the Marketing Plans & Campaigns. I have some experience with BPS, so I think I can work with this piece of it also. However, the first problem I am having is when I go thru the following in CRM:
SPRO->Marketing Planning and Campaign Management->Key Figure Planning
The problem I have from this point is when trying to go into Planning Workbench or Define Key Figures.
When I try Planning Workbench, I get an error "Access via NULL object reference not possible."
When I try Define Key Figures, I get "You are not authorized to use Transaction UMK_MB"
When I do an SU53 for both of these, it shows all authorization checks were successful. So I am thinking there may be a problem with the BW to CRM connection. However, we have another CRM project that I am not having any problem with.
My next question is how does BPS play into the Marketing Campaigns? I thought all the planning happens in CRM, so why can't I just pull the results into the BW InfoCube, instead of going thru BPS.
Any info about anything to do with this, would be greatly appreciated.

Hi Keith,
Please check the below link which will explain how BPS is integrated with CRM Marketing planning & Campaign Management.
http://help.sap.com/saphelp_crm50/helpdata/en/8e/6480ac5efb49f795efe5a50a1d3e07/frameset.htm
Also please check if you have made the below customizing in CRM for BI :
BI Update flag: Marketing --> Marketing Planning and Campaign Management --> System Landscape --> Activate BI Update.
RFC Connection to BI: RFC connection to the BI system in Customizing by choosing Marketing
-> Marketing Planning and Campaign Management --> System Landscape --> Define RFC Connection
Also please make sure that user assigned to the system is a dialog user and the user has the required planning authorizations.
For BPS planning Authorization please see the below link:
http://help.sap.com/saphelp_crm50/helpdata/en/c8/ad8438619a7c51e10000009b38f842/frameset.htm
Hope these help !
Regards,
Naveen

Enhanced Layout in CRM Marketing Planer

Hi,
we have a planing layout based an ALV-Grid in the CRM-Marketing-Planer (Campaign-Planing). Now we would migrate from ALV-Grid to Enhanced Layout because ALV-Grid will not more supported with CRM 5.0.
Could anybody told me which Customizing Steps must be run through or which ar the necessary adjustments? Is there any detail documentation?
I hope anybody could help me.
Dirk

Dear Mikkel,
Please don't post the same question in different forums. Refer to the [rules of engagement|https://wiki.sdn.sap.com/wiki/display/HOME/RulesofEngagement].
A reply has been provided in the following thread within the CRM Marketing Forum:
Success Key Figure planning
Anik Roy
CRM Marketing - Product Manager
SAP Moderator

Questions regarding Email Marketing and Campaign Management

Hi,
i am facing some problem is using Email marketing and campaign module of CRM On Demand. Need help in solving few queries.
1. I am trying to create the email template and save it for future purpose. I am using fields data column to make email personalize automatically. Problem i am facing is when ever i am opening this template for using it again for another campaign these dynamix fields doesn't come. ONlyu the static text xomes.
2. Second, how can i get the status of email delivered, read etc.
3. And in last, what ever email i am sending, how can i attach them with the receipient (Contact) record.
Nisman

1 - ?
2 - email receipt status is automatic by Email marketing. You should see it in the Campaign Detail - section Recipients
3 - Campaign Detail - section Recipients > You can insert Contacts manually or via Data Import or via Segmentation Wizard.
Good Luck
Antonio
BExpert, Brazil
Siebel & OBI Consulting and training

How to create activity template for email campaign in CRM 5.0

Hi,
I tried attaching only a simple activity transaction type (Z005) to communication type email in SPRO > CRM > Marketing > Marketing Planning and Campaign Management > Campaign Execution > Define communication medium.
After doing this, I was expecting that when I execute my campaign for channel email, emails will be sent to the customers and activity transactions of type Z005 will be created for each outbound email.
Activity transactions are created, but I think I would like to maintain more details (description, responsible org etc.), which should be possible using activity template.
I am struggling with creating activity template. I created a normal transaction of type Z005 and tried to maintain it as a template (which was obviously wrong), and the system gave me a message that I need to attach a template transaction of template type D.
How do I create an activity template of type D?
Any help would be appreciated.
Regards,
Kaushal

Hi Kushal,
As your are in CRM 5.0 you can create Activity template from SAP GUI. Just execute CRMD_ORDER and select your Activity type (ZOO5) and in Menu click on Extras->Template->Create just enter required details such as (description, responsible org etc.) save the template it will create Activity template number. While creating Email Campaign just enter activity template number.
Execute Email Campaign it should create Activity with required details.
Regards,
Dipesh.

CRM Email Campaign Report

Hi,
I am looking for a feasibility of BI-CRM report for email campaign.
which can give me following details :
No of mails sent.
No of mails delivered.
No of mails solicited.
No of duplicate mails.
No of bounced mails.
Can you tell me some datasource or even CRM database table where I can get above fields. Is this kind of data is available in CRM server.
regards
vivek

Dear Vivek,
We can get all the Email related information in 0CRM_ERMS_ITEMS data source.
Hope we can track all the requirements below..
No of mails sent.
No of mails delivered.
No of mails solicited.
No of duplicate mails.
No of bounced mails.
Best Regards,
Maruthi

Looking suitable CRM data source for Marketing Plan & Campaign

Hi Experts,
I'm a BI guy & looking suitable CRM data source for Marketing Plan & Campaign.
and the related base tables from where it picks the data.
I saw two DS,
0CRM_MKTPL_CAUSAL                 Extraction of MDF Causal Data
0CRM_MKTPL_VO_TRANS               Vouchers Usage extraction
but not sure if it is correct one .
and also a DS 0CRM_SALES_ACT_I                  Activity Item
here business has created some test data for Market Plan & Campaign which i can see using Tcode crmd_order but could not able to see the same data in RSA3 from 0CRM_SALES_ACT_I .
Please hekp me.

got the solution!

Email Marketing Schedule email campaign

hello,
anyone knows which timezone is the schedule email campaign based (email campaign > Manage email campaign > Step 3 schedule email campaign)?
Is there any way we can set it up per the current timezone we are located? (say Japan timezone)
Thanks, Sab.

In addition, will the system automatically update the Delivery Status and Response Status (under campaign > recipients)? When will these two fields get updated?
Thanks, Sab,

How to include link with parameter in marketing emails?

Hi, my client wants to send out personalized marketing emails to customers with a link back to the BC site that have a parameter on the end that passes the customer's email address the message was sent to. Then the landing page can parse that email off the end of the URL and insert it into the web form on the page where the customer can update his info, insuring he is using the same email that BC sent the message to rather than supplying a different one.
If you insert a BC tag like {tag_recipientemail} into the body of the message it will replace that tag with the customer's email, but it doesn't work to use that BC tag within the HTML link in the email like this:
<a href="https://mysite.worldsecuresystems.com/birthday?{tag_recipientemail}" > Click Here </a>
That renders the TAG code {tag_recipientemail}on the end of the URL, not the email address.
Anyone found a work around?
If this was a web page I could use javascript to fix this, but of course email clients receiving messages don't allow javascript to run inside them, so this has to be fixed server side by BC.

I suspect the same. That should work in the real campaign. I believe that it doesn't work in the e-mail me functionality because the user you are logged in is not connected to the CRM table, which is where that tag is pulling the info from.
Cheers,
-mario

Automated email campaign

Hello all,
We are attempting to setup a simple automated email campaign (CRM 4.0), but we seem to be missing a step.
We have a campaign with a campaign element that has a target group assigned and a channel of Email. We can test the channel successfully from within the Marketing Planner (the email gets sent). So we know the email infrastructure is working.
When we transfer the target group to the channel (either manually or via workflow), an email list is created (as checked by crmd_email_list), but no emails are sent. Is there another job that needs to be run to actually send the emails?
Thanks!

Hi Kori,
please check the TRX SCOT , to see if Mails are sent out correctly.
Over there you have to customize your mail server for the mails you send out.
Particularly check in options "default domain".
Hope this solves the problem. Please reward with points if helps.
AndreA

Bounce-Management in Email-Campaigns

Hi everybody,
we, SEW-Eurodrive, try to get the email-bounces from our email-Campaigns back into our CRM-System. For internal email-bounces everything works fine. It does not work for external emails.
Our email-gateway from Borderware give as bounces messages of type "message" back and all the bounce-information as attachement. Can that be reson why it does not work?
How has the bounce to be structured that SAP-CRM is able to handle the bounce?
Has anyone experiences with Borderware gateways?
Since there is no way to cutomice the Borderware gateway: What can we do, if SAP-CRM is not able to handle attachements?
Thank's for your help!
Kind regards,
Stefan

Hello Stefan,
if you check SAP code, it will not change anything in an eMail which comes back as a bounce from whatever mailserver, it just update some data to execute the rules which are maintained in ERMS.
Therefore the problem you have with Borderware mail server is the standard behaviour of all external mail servers, which normally send back bounces as an attachment and that is how it works in standard SAP CRM system.
Moreover, there are many different mail servers, some do not attach the original eMail. Try one if you can if that crucial one for you.
Thanks,
Raja Pamireddy
CRM Marketing forum Moderator.

Newsletter email campaign - Mailling list with non "default" email address

Hi all.
We need to implement a newsletter email campaign but, with standard campaign execution, SAP CRM gets the "default" email addressess of BPs.
We have a malling list of newsletter that contains a list of emails of our Business Partners.
This mails sholdn't be the standard ones of this BPs. BPs can has many email addressess (more than one) and they can be subscrited with a non default email (email without default flag in SAP CRM).
When we try to execute a Marketing campaign with these BPs, SAP CRM uses the default mail address to send the campaing.
Is possible to execute a Mailling campaign setting the email receivers?
Thanks a lot.

Hi Mauro.
We already have tried to use CRM_MKT_ADR_SEARCH Badi. We have implemented CHANGE_SEARCH_RESULTS method but with this it's only possible to choice between diferent Addresses Numbers.
But, we have the same Addr. Number with more than one email address in ADR6. All this email address are in the same Adrress Number and Person Number.
About your question, we are storing the newsletter emails into a Z table. This email adresses are already in BP address.
Thank you for your idea.
Do you have another way?

When I send a webpage via email, some of my recipients are unable to see it properly. The website was made with iWeb, and a Mac person advised me this was the best way to do an email campaign with iWeb, but it's not working for a lot of my customers - why

I have recently created a website for my family's business. When we bought the Macbook the guy in Apple said the best way to send an email campaign to our mailing list was to publish a hidden page, find it in the browser on Safari, then share it via email, so that is what I do. For most of my customers this works fine, however I have a number of people each month who cannot see any of the content of the email. I have added an 'If you can't see this email properly...' link at the top of the page, with no shapes or images etc near it, but even that does not appear for them.
I am a self-taught novice unfortunately, so haven't a clue what the problem is. I'm not sure of the operating system, but we bought the Macbook in May and it has all the recent updates installed. I have just had a new baby so can't get into the store fdor a one-to-one, so if anyone could explain why this happens / what I can do about it, I would be very grateful! Thanks!

If you think getting your web pages to appear OK in all the major browsers is tricky then dealing with email clients is way worse. There are so many of them.
If you want to bulk email yourself, there are apps for it and their templates will work in most cases...
http://www.iwebformusicians.com/Website-Email-Marketing/EBlast.html
This one will create the form, database and send out the emails...
http://www.iwebformusicians.com/Website-Email-Marketing/MailShoot.html
The alternative is to use a marketing service if your business can justify the cost. Their templates are tested in all the common email clients...
http://www.iwebformusicians.com/Website-Email-Marketing/Email-Marketing-Service. html
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CRM Marketing - Email Campaign

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