CRM Marketing - Relationship Segmentation
Hello Experts,
I have the following problem. Consider the following scenario:
If you have a Business Partner who has two relationships to two different organizations in the role of a contact person. This BP has different E-Mail address maintained on his relationships ([email protected] and [email protected]).
Now I want to contact them according to the B2B where his company address is contacted (from the relationship) and not his private address (from BP Master).
This BP now gets two E-Mails unfortunately only the E-Mail address of the first relationship ([email protected]) is used and the other mail address ([email protected]) is not taken into account. I already tried playing with standard relationship or not and assigning functions to this guy. Nothing worked.
Does anyone of you have a clue how I can enable the delivery on all of his E-Mail addresses on his relation?
Thanks and best Regards
Christian
Hello Christian,
I think you should open a OSS Message to get a solution from SAP because I think that is a problem in the standard.
Regards
Gregor
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