CRM Materials Link

Hi Experts,
Basically am an ABAPER and looking forward to learn CRM self-study.
Could anyone share some links, so that It will be very helpful for me to start basics in CRM.
Thank you.
Vishwa

Thanks for your reply
Regards,
Vishwa

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Materials/links about programming macros with VBA in Dektop Intelligence (Business Objects 12)

Hello!
Does somebody provide me some good materials & links about programming with VBA
in Dektop Intelligence for creating macros ?
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I am not quite sure what either of you are after, but if you hit the "Documentation" link on OTN you will find the documentation, such as the above list, for almost all of Oracle products. Most are available online in HTML format or PDF and some have a part number so that they can be ordered.
The 10g Developer Suite Documentation is here: http://otn.oracle.com/documentation/dev10g.html
Regards
Sue

CRM survey - link to original document.

We create an repair order in CRM and send an URL link for an survey to collect feedback on the service to the customer through mail, that has been set up as an action that gets trigger once the order is completed.
We have an action that is triggered upon setting the status of the order document as complete. We have a survey created and have 'hardcoded' the survey URL in this smartform. We are currently getting responses and we see the data within the CRM_SURVEY_SUITE display.
Now i am in a process of fetching those results answered by the customer in the given questionaire and display it in my CRM report.
As this is really urgent, would appreciate and be thankful to you, if you could provide me ur valuable suggestions to going ahead.
Please help me how to retrieve those results and display in my report.
Thanking you in advance.
Hari

Hi Kevin,
I need your help. right now i m too working on a similar scenario, were i send an URL link to the customer through mail, that has been set up as an action that gets trigger once the order is completed.
Now i am in process of fetching those results answered by the customer in the given questionaire and display it in my CRM report.
As this is really urgent, would appreciate and be thankful to you, if you could provide me ur valuable suggestions to going ahead.
Please understand I m in an urgent need of this and unable to proceed.
Please let me how to retrieve those results and display in my report.
Thanking you in advance.
Hari

CRM survey - link to originating document.

Our scenario is:
Upon marking an activity document within CRM as complete, we want to send a completion notification to the customer along with a URL that links to the survey to collect feedback on the service. The scenario is for the IT department wanting to monitor it's performance and the customers are internal employees.
We have an action that is triggered upon marking the activity document as complete. We have a survey created and have 'hardcoded' the survey URL in this smartform. We are currently getting responses and we see the data within the CRM_SURVEY_SUITE display.
We now want to move on to the next step i.e. tying the response back to the activity document for which the response is received. I read about how an MIG can be used but am still a little confused.
Can you offer some suggestions?
Thanks and Regards,
Kevin.

Hi Kevin,
I need your help. right now i m too working on a similar scenario, were i send an URL link to the customer through mail, that has been set up as an action that gets trigger once the order is completed.
Now i am in process of fetching those results answered by the customer in the given questionaire and display it in my CRM report.
As this is really urgent, would appreciate and be thankful to you, if you could provide me ur valuable suggestions to going ahead.
Please understand I m in an urgent need of this and unable to proceed.
Please let me how to retrieve those results and display in my report.
Thanking you in advance.
Hari

CRM materials extended and in R/3 - not visible in CRM

Materials extended in masterfile maintainence, materials showing in PRD in R/3.
Products not visible in the CRM online system using /ncommpr01 to view the materials.
Any help on this issue would be most apprectiated.

Hi , I went into transaction /nsmw01 and there are bdocs there on the date in question that have a bdoc validation error for each material. Bdoc type - PRODUCT_MAT.
The bdocs state is E04. The flow context description is mBDoc Validate.The flow context is MI0
The DDIC type of extension part of BDoc is: COMT_PROD_MATERIAL_BDOC_TAB
In relation to these bdocs that have the validation error, how would I go about getting eradicating this issue, and getting the materials into CRM.
The materials are visible in R/3 production but now in CRM at the moment.
Any further help would be most appreciated.

CRM 2011: Link to record in workflow

Hello, Is there a way to insert link to crm record in workflow?
Thanks in advance

There is an accelerator that will do that for you:
http://crmdynamo.com/2009/04/the-business-productivity-workflow-tools-accelerator-is-now-available-for-download/
Gonzalo | gonzaloruizcrm.blogspot.com

CRM Materials

Hi Experts,
I just started working in CRM Module. Can any one provide me with some good CRM material.
Please let me know the database tables that are generally used in CRM Module.
Thanks in advance.
Regards,
Samantak

Hi Pratik,
Thanks a lot for such useful links. Can you provide me some more details and links where the basic concepts and the over view are provided. Is there any Ebooks available on it ?
Thanks. Looking to hear from you soon,
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Samantak

Objects(Materials) linked to a Portfolio Item

I need to Extract a report of all the Materials(MM03) linked to a particular portfolio item on Xrpm.
Please could anyone help me with the steps to do this?

Hi,
Check Object type BUS2172 .
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Amit

CRM - SD Link

Hello Experts,
I am producing a CRM report for complaints. However, in the report, my clients would like to see a Sales Group which belongs to SD as well.
Anyone has any ideas or input to help me?
Also, anyone know any tables to link CRM tables and SD tables?
Really appreciate any feedback.
Regards,
Gary.

Hi Lakshmi,
CRM & SD both are different Plat forms, data exchange happens between these two systems based on the Middleware settings , Middleware settings depends on the Adapter functionality, these Adapters (Online R/3 Adapter for SD ) are converting the data into B doc format because CRM centarl server ( data base ) recognises B doc format only ( It is if Data moving to CRM from R/3 ) , vic versa the same Adapter converts CRM B DOC formated data into R/3 I DOC format and it will update in the R/3 ( SD ) data base tables.
Middleware settings like Table mapping , field mapping , data type like char, length every thing needs to be maintain between these two data bases ( CRM, SD ),here data can exchange permanently.
Regards
Naren..

CRM portal link do not work

Hi,
My CRM URL stopped working. My webdispatchers and CI is up and running without problem. Could you please suggest how to proceed further.
thanks and regards
Syam

Hi,
Which browser are you using, If its Forefox, check with SAP for any Correction code.
regards,
Muralidhar Prasad.C

Erroneous link between R/3 Schedule Lines and CRM Schedule Line

Hi everybody,
I am analyzing the best approach to fix a duplicate schedule line issue in CRM. The documents are modified from R/3 by means of an IDOC (ORDERS05).
First of all, let me explain the process.
1.- Document is first created in CRM
2.- Document is updated from CRM in R/3 (Using middleware)
3.- In R/3, a customer program (Z), does a lot of calculations to the order (rejection, item splitting, Qty changes, creation of new Items, etc) and once its done, it populates the IDOC and sends the information to CRM (ORDERS05).
4.- CRM receives the IDOC, modifies the order.
5.- Document is update from CRM in R/3 9Using middleware)
The Z program, DOES NOT modify the database in R/3, it lets the process to be executed and also lets CRM to do this job.
I had to make several modifications to the XIF module, in order to allow many of those changes to be valid in CRM (i.e., A rejected ITEM is changed to be valid and it's Qty changed. CRM does not allow this to be done in one step, since the qty is "greyed" for no changes).
Edited by: Rob Burbank on Feb 17, 2010 5:34 PM

My issue is this.
The worst thing that happened, is the fact there is key fields in R/3 -> CRM, to link the schedule lines, since R/3 Uses the regular key fields in the T. table, CRM uses the GUID for the sched. lines.
After a OSS msg and many goes and comes, I had the suggestion from SAP to change from ORDERS05 Idoc into CRMXIF_ORDER_SAVE_M01 idoc, since ORDERS05 is not supported by CRM (however the Idoc is in the system).
I am not sure that is the best solution, in fact I do not believe that is a solution at all. CRMXIF_ORDER_SAVE_M01 does not exist in R/3 and even if somehow I do all the effort to create it in R/3, R/3 still does not have the schedule line GUID to properly point to the right record.
What I did to override this error, was to include inside the XIF module the CRM_APO_SALES_SELECT_GUIDS, CRM_ORDER_READ and CRM_ORDER_CONVERT_DOCNUMBER Functions to get all the sched lines for the specific orders in the guid form. However this solution does not work OK, since sometimes the CRM system is not able to properly return the correct GUID values and this leads to the duplicate schedule lines error.
If somebody has ever deal with a situation like this, I will appreciate if could share its point of view or even better, share the solution used.
As an extra comment, modifying the Z program to update the database and let middleware to do the job for us, is ou of the qustion at this momento.
Thank you for your time and help.
Sincerely
Meuli
Moderator message - Welcome to SCN.
There is a 2,500 character posting limit, but in this case I split it in two.

Direkt link from a web dynpro (non crm system) to the crm bsp page from sap

Hello,
we are trying to call the bsp page like opportunities details edit in edit mode with a parameter that discriebes the opportunity. AT the moment we can the page but don't know how to tell the system what opportunity should be displayed and in edit mode or not . Any hints ? or documentations ?
thanks
Juergen
http://rxxxx.com:8080/sap(ZT1yOFhyMTZmamJ1am1PX01yOHlUMENRLS12Y1VwVHlKUElWckR4X25DZDRxeVJnLS0=)/bc/bsp/sap/CRM_UI_PORTAL/BSPWDApplication.do?sap-syscmd=nocookie&sap-client=900&sap-language=en&sap-accessibility=&sap-ep-version=7.00.200711172137&sap_ep_version=7.00.200711172137&sap_ep_baseurl=http%3A%2F%2Fsi0bos49.boschrexroth.com%3A50100%2Firj%2Fportal&NavPathUpdate=false&buildTree=false&crm-portal-theme=BRCOMPASS_LIGHT_STD&crm-portal-role=portal_content%2Fbr%2Fcom.br.fICM%2FCRM%2FSALESPRO%2FSALESPRO&saprole=SALESPRO&crm-logical-link=SLS-OPP-SR

Hi, the central class which is used for external navigation to a component, is CL_CRM_UI_EXT_NAV_SERVICE.
In the URL of the Web Client, you can specify 4 different parameters:
1. Object type : crm-object-type
2. Object action: crm-object-action (A for search, B for Display, C for Edit and D for Create) -> see details in "Define Navigation Profile" and in Define generic OP mapping.
3. Object value (optional) : crm-object-value
4. Object key name (optional): crm-object-keyname
If you use option 3 and 4, then you also need to define a mapper class in customizing to create a BOL entity based on the key name and value. See for example class CL_CRM_UIU_BT_OBJ_MAPPER and method IF_CRM_UI_OBJ_MAPPER~GET_ENTITY_FROM_UI_OBJECT. This is done in "Define Object Mapping". Fro example, for BuilHeader BOL object which is linked to Object type BP_ACCOUNT, you could use the class CL_CRM_BUPA_UIU_OBJ_MAPPER as an example.
Example of an URL:
http://<server_name>/sap/crm/crm_logon/default.htm?sap-client=100&crm-object-type=BP_ACCOUNT&crm-object-action=B&crm-object-value=110&crm-object-keyname=PARTNER
Hope this helps,
Xavier

C_CR700_40 Solution Consultant CRM Service

Can you please help me with the following :
1) Do you have question dump(i.e a sample questionaire) for solution consultant CRM service certification .
2) List of SAP Course Materials required for the prep.None of the online SAP documentation seems to specify the proper requirements for the certification.
Thanks and regards,
Suki
Message was edited by:
Suki Lal

Hi Suki,
Please check the following website:
https://service.sap.com/~form/sapnet?_SHORTKEY=01200252310000078557
Then click on the CRM -> Service link in the learning map. You will then get an exact overview of the Consultant Training & Certification Program for CRM Service (and all other CRM certification trajectories).
Hope this helps.
Kind regards,
KZ

Issuesin CRM

Hi all,
Can anyone please tell me the various issues we would face Post-Replication of Variant Configuration Products from R3 to CRM.
Regards,
Vijay

Check the links below:
Product Variants in CRM from R/3
Download a product hierarchy from R3 To CRM
Replicating Material Master Data from ERP to CRM System.
http://help.sap.com/saphelp_crm50/helpdata/en/91/d8fc377cb5be5ae10000009b38f842/frameset.htm
Replicating System Settings from ERP to CRM (Materials/Articles)
http://help.sap.com/saphelp_crm50/helpdata/en/91/d8fc377cb5be5ae10000009b38f842/frameset.htm
Reward points if useful.

Error while sending Bdoc data frm CRM to R3

Hi All,
We have created a BDoc containing a Ztable which is send from CRM to R/3 where it will update another Z table create for this in R3.
We have tried here the follwoing steps:-
a. Created the Z table in both systems.
b. Created a new messaging BDoc in CRM and linked it to the R/3 Site Type.
c. Created a new mapping function module in CRM that takes the data from the BDoc and maps it to the BAPI structure.
d. Created a new Adapter Object that links to my BDoc, contains the Z table as the source table in CRM and contains the mapping function module mentioned above.
e. Created a new Replication Object based on my new BDoc.
f. Created a new Publication and assigned it to the Replication Object.
g. Created a new Subscription and assigned to the Publication and Replication Object. Also assigned it to my R/3 site.
h. Created a mapping function module in R/3 to map the data from the BAPI structure into the equivalent R/3 table.
i. Created entry in table CRMSUBTAB.
Error:
When try to insert an entry in the customer table in CRM a BDoc is being created but fails to transfer with error message "Error in outbound processing".
Trace: "Query error for site type SMOF_ERPSITE".
please advice.
Thanks & Regards
Deb

Hi Deb,
Any reason why you have extended the Z fields both in R/3 and CRM manually.? This should have been a lot of effort. Did you try to do this via EEWB. ?
In case you would use EEW to extend rather than the manual extension, the following memo will be helpful:
EEWB doesn't support changes in the connected ERP system. For example it is unclear which object is of interest in ERP, the SD customer master or the BP. However, we provide note 864222 that explains some features regarding data exchange of extensions.
Also note 831536 explains how to exchange table like extensions. For the data exchange of 1:1 extensions at the CI inlude for the main table BUT000 you could check note 725671, should be available in your system already, so just for information. First please create two CI_INCLUDEs CI_CUST as described in note 736595. Then your data are transferred and processed via module COM_BUPA_MAIN_BP_INBOUND. For debugging purposes please have a look at note 398925.
Since it is possible to have independenT extensions on CRM and ERP side we mustn't map the two CI-includes directly but only via this additional CI_CUST feature.
Best Regards, Adil
(Note : The above notes/memo may help in troubleshooting the manual extensions)

CRM Materials Link

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