CRM Mobile App

I would like to know if there is a way to detect any user logged in to our CRM using mobile APP.
we recently deployed the mobile app we would like to check if the business logged in the system using their mobile devices.
hussain

Hi,
With Audit logging you can check if the client used is for Web or Web service client. However this does not differentiate between Outlook or Mobile client as both use web service to access.
https://msdn.microsoft.com/en-us/library/hh547448.aspx
Hope this helps.
Minal Dahiya
blog : http://minaldahiya.blogspot.com.au/
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Similar Messages

Changes CRM Mobile apps 4 vs. 5

Hi,
Does someone know if there is some documentation available about the changes that have been made in CRM 5 Mobile Apps in comparison to 4? There is the .NET platform, but I heard that many registry entries have also been replaced by config files etc.
Thanks,
Sebastiaan.

Hi Sebastiaan,
As of Features are concenred you have a new functionality termed as 'Visit Planning'.
Technically, For BP factsheets all requried connection data is centrally mained in System Maintainance and is distributed to all clients, thus person with Mobile client don't have to enter any data while requesting for factsheet compare to what was the scenario in 4.0.
For IPC XCM settings are required.
While Installing the application you need to specifiy various parameters such as Message server, port etc. and thats all as far as registry settings are concerned.
Need FeedBack,
Best Regards,
Pratik Patel

Crm mobile apps

Hi,
I am new to the crm mobile applications. Is there any guide available from where i can start.
- Albert

Hi Albert,
The following link will help to understand the Business Components present in CRM Mobile Applications:
http://help.sap.com/saphelp_crm50/helpdata/en/4e/d92ab236c9ef438a325c9eb504f82b/frameset.htm
I believe that link the link will be useful for you to have a basic understanding of the Business Components available in CRM Mobile Applications.
Best Regards,
Vignesh Ravikumar.

CRM Mobile Apps upgrade issues

Hi,
Was wondering if someone can share the experience in upgrading mobile clients. We have gone through a lot of trouble [12% failure rate on 1500+ clients] and although a lot of efforts, we do not seem to get rid of this percentage. Main issues: ClientUpgradeTarget starts deploying old versions still on the laptop, expected admin credentials are often not applied by the mechanism since registry key deletions are not executed, SQL server timeouts during tablescripts and so on. The upgrade reporting [CRM tables SMOGSYSMON and SMOGSYSMP] is not helpful as well and so it is difficult to keep track of what is in the field.
I've looked for other alternative distribution mechanisms but the pain is that it will difficult to manage the active site user base [which is available through SMOEAC]
Management [sounds like Carnivale] wants to get it done through a "single button push".
Any advice or view would be appreciated,
Sebastiaan.

Sebastiaan
Your failure rate for off-field-release-upgrades looks still pretty low to me from my own experience. Surely a push-button-upgrade would be nice, but the upgrade procedure still has some serious problems in it. The only doable way is deinstalling the old version with another SW-management tool and then re-deploying the (new version of the) application. However for the site assignment one has to do a bit of work and writing some own procedures (reading out the old site_id and setting it again in the new client).
If you are talking about regular upgrades via packages, this should not happen; but it is absolutely necessary to have exact the same installation on the clients in order to use the SAP SW deployment successfully.
Regards, Kai

405 - ICM_HTTP_INTERNAL_ERROR in CRM Mobile Sales

Hi Experts,
We deployed a CRM Mobile Sales 1.2 in Windows Mobile simulator. When we try to login to CRM Mobile Application, it is keep on checking for initial data in the simulator, then we checked in the session monitoring for any errors, we found the error as"405 - ICM_HTTP_INTERNAL_ERROR -".
But we were able to get the all the data (Activities, Task, etc) previously. For the past two days, we were not getting any data in the mobile simulator due to this error.
Please let us know the solution for this issue at the earliest.
Thanks,
Mohan.

Hi Siva,
I am having the same problem, while trying to connect through my Windows7 laptop, the SAP CRM Mobile App keeps on showing "Checking for Initial Load" on login screen after entering the PIN, Connection Information and SAP CRM credentials and never go to App's home page.
I also tried logging through iPhone but not able to see any data there also.
I checked and found the data in MAS_AUTH_CUST & MAS_CUSTOMIZATION and BP related objects (as we haven't downloaded the Products and Transaction related objects yet), but not sure where to check USER_DETAILAS & USER_AUTHORIZATION.
How can we trace and monitor that the data is flowing from NWM to Mobile device??
Quick inputs will be highly appreciated..
Cheers!!!

CRM Mobile Sales Application : HTTP Communication Failure ERROR

Hi All,
I am trying to build a CRM mobile application in the Windows mobile.
the steps that we have followed are:
1. Activated and generated the Standard CRM mobile software component MAS_SMARTPHONE_DMSCV
2. Created the same Users in the CRM and DOE system
3. Set up windows mobile simulator
4. Created data in the CRM backend and performed initial download in the DOE.
5. activated the distribution model rules in the Admin and monitoring portal
6. and finally installed CRM mobile sales App in the Windows mobile,connected it to a device,and logged in to the CRM app from the simulator using the user and password created in step 2.
A device is created on the Admin & monitorng portal as soon as we sync from the simulator but we are unable to see any data
in the outbound queue.
In the transaction SMQ2 we have found our device queue with an error saying *exception occured due to HTTP communication
failure*
Debuggin the queue we are able to find an error under the class CL_DOE_ESDMA_SOAP_HANDLER in the method
PUSH_TO_DEVICE.
As we are on new grounds we are not able to assess the problem. Does it have anything to do with ports.
We are able to get see all the messages and the data while debuggin but while pushing it to the device there is a glitch.
Please suggest with any solution to this or what might be the

Hi Siva,
Thank you for your reply.
We have checked the ports that is concerning SUP it is 2000 we find it is active and open.
We have also checked a subscription monitoring table as suggested in a previous post [/community [original link is broken]
threadID=1978692].
we are getting a HTTP 110 error while debugging the queue of the device.
While checking a monitoring we have found a log saying :
Receive failed: client host = 10.116.158.208: com.sybase.djc.SystemException: HTTP: Post Message - HIOP Version not specified\nProbable cause: unexpected failure or abnormal shutdown of client application or client host
Please suggest to us what might might be the problem.
Thanks,
Krutheeka.

Difference between SAP MI and CRM Mobile Sales

hi experts,
we need to understand difference between SAP MI and CRM mobiles sales solutions. what are SAP's recommendations: where to use MI and where to use Mobile sales.
can some of you explain the pros and cons of each solution or let me know the place where i get such info.
thanks in advance.
RH

SAP MI apps are aimed at PDAs while CRM Mobile Sales is aimed (and can only work with) at laptops.
PDA solutions are mostly used by sales agents while the laptop solution is more suitable to account managers. The laptop has much more information available that includes:
- Marketing planning and execution capabilities
- Account Planning
- BW Reporting
Mobile Sales for PDAs has more basic functionalities like order & activity management and business partner data maintenance (which are also included in the laptop version).
Message was edited by: João Sousa

Selection of a mobile framework - for enterprise mobility app.

There have been many plethora of mobility frameworks (e.g Kony, HTML5 based frameworks) that have same features as Cordova - write your code once and run it on multiple platforms. Some are free,others are not. Having recently implemented enterprise mobility app (integrating with ECC, CRM) using one such framework, there are a certain I would like to consider before choosing a framework:
a) How easy it to build security into the app (the login module)?
b) How do I know that the requests for my data is an authenticated source?
c) How good is the vendor support with plugins, upgrades to SDK?
d) For frameworks that are free, do vendors really pay attention to issues that you are facing during (very specific to) your implementation.
e) Scalability of the framework to support the app with newer mobile OSs, mobility sets (Motorola, Micromax, Blackberry), tabs.
f) All mobile sets have limited memory at most to 2GB (or little more). How will the framework help in viewing huge amount of data that is there in SAP?
From my experience, I would say it is big pain, implementing a enterprise mobility app with open framework adhering with the go live dates.
SAP products are more easy to handle. A lot of featues comes inbuilt. Mobile apps comes as pre-packaged apps. One needs to customize it according to it needs. Product support from SAP is remarkable. Implementing and going live with such product becomes automatically easy adhering to the timelines. So is the maintenance. But of course comes the licensing price for SAP.

Sukanta Rudra,
I love to work with SAP products and so i m in SAP. Having worked on several other mobile applications before , i can clearly see the ease in development of Enterprise applications using SAP products portfolio.
Often I have seem blogs in SCN, advocating for frameworks other than that of SAP. No harm
Please mention the blogs as a reference for more understanding. I can always only see Cordova / appcelerator being the recommended platforms by SAP for cross platforms development.
SAP Partners with Adobe-Cordova/phonegap , Appcelerator, Sencha (the three big players in cross platform development)
Developer Announcement: Third Party Tools
SAP Drives Openness and Choice for Millions of Mobile App Developers
More over i have worked mostly on all the three for a while and have experienced the ease in development with cordova.
Also the HWC (Hybrid Web Container ) - the former way for developing hybrid applications on SAP Mobile Platform till 2.x has Cordova/phonegap plugins inbuilt in it. Literally it followed the approch of Cordova and ui framework was of Jquery Mobile .
But Now with the release of SMP 3.X things are completely under the control of developer. There are no restrictions to use a particular framework for development and developers are free to use their choice for development (SMP 3.x highlights BYOT - Bring Your Own Tools for Developers).
Adding to above , just would like to mention there are few products mainly focused and developed on cordova technology (KAPSEL plugins, Appbuilder, Fiori Client , River RDE in future integrating Kapsel plugins)
SMP 3.x is all open for developers , we are free to use any platform as per our requirements and convenience now.
PLease have a look at these videos on how SMP 3.x strategy stands for
My experience has been using Kony-SKY framework for developing the mobility apps (not mobile web). SKY plugins has been certified by SAP, to be used for developing mobility applications. (SAP does embrace other vendors). My questions pointed out above, was out of the struggles we had while implementing the project. Many at times, I felt I was reinventing the same tools while integrating into the SAP backends.
I am not a Kony guy, but will surely look into this and would check if i can help you.But out of my experience with Cordova /HWC/ Kapsel , it was satisfactory.
I presume you might have used/using SAP's Fiori apps, SAPUI5, mobile architecture and would like to gather some more information very specific to SAP's environment. I have no experience now on delivering apps using SAP's products. Maybe three months from now, I would get deep with 'SAP Fiori UX and SAP Screen Personas'. Maybe you could throw some light on few more queries.
Yeah , thanks to SAP for Fiori being out of License now and UI5 an Opensource. I have had the opportunity to also work and implement Fiori transnational applications and also develop Custom UI5 applications .
Note : Personas is really a good product , but on the down side is n't responsive in nature , so might not be a best fit for mobile devices
How are builds generated for different platforms? (Android uses.apk, Blackberry uses .cod, iPhone uses .ipa)
I can help you understand this with an Android Phone Gap project example
Typically Native Android apps are developed using Core Java.
Initially all the Core libraries of Android and java are loaded with import command
import android.os.Bundle;
Now Cordova libraries are added to existing libraries
import android.os.Bundle;
import org.apache.cordova.*;
and Android uses the concept activities and layout for screen navigation and designing.
and by default any android project should have an activity and layout for launching the application, for which the code looks something similar to this
setContentView(R.layout.main);
so , a Relative layout is initially launched as main view.
As mentioned in the blog in " How does it actually work section " cordova loads web views instead of the native layouts /activities
How Does it actually work ?
Technically the User Interface of a Cordova Application is effectively a WebView that occupies the complete screen and runs in the native Container. So , it is the same web view that is used by the Native Operating systems. This purely means that only the Native Containers changes according to the OS and internally the web pages remain the same. (Since the browser rendering of webpages are different for each operating systems)
For       IOS it is UIWebView class
             Android it is in android.webkit.webview
             Windows it is WebViewClass and the similar goes to other OS .
This line of code is responsible for that
super.loadUrl("file:///android_asset/www/index.html");
our developed web applications should reside in the above mentioned location to access as any native web view
also few other hacks are to be done at
public class [appname]Activity extends Activity {
to
public class [appname] Activity extends DroidGap {
and to the android manifest file accordingly to get the permissions
Now internally the android applications works just like any native applications but accessing the web applications files in the web view. and just generates the .apk accordingly to the application.
Say a query is executed from a mobility app, say the result set is some 1000 rows, how does the data fetch mechanism work. Do you use some delta data fetch mechanism?
if i were to handle this , would try to filter this out to sections. Lets imagine huge PO s are resulted upon a query, i would try to create some sections/categories for Unreleased/Open/Approved /... and again try to perform some dynamic filter operations on each category selection/ or make use of pagination property to move across the items/records
Also user would not be interested to scroll and search for his item from a huge collection of items.
More over for handling of huge records Native approach is preferred to Hybrid/mobile web.
When a mobility connection snaps while the user is using the app, does the app stop immediately? Or rather how is user informed about non availability of the network connection?
Lets assume two cases here
1) Complete Online application
2) Online Offline Application
1) If user is trying to access the data from the application , since this being an online application , a proper network connectivity id to be checked properly before making any request .
for phone gap/cordova , Network Object helps us to check if network connectivity is available to make any request. else throw an alert to check the connectivity/ turn on the connectivity.
Similarly a Connectivity manager API exists for Android . Here is an example. Same would apply for other OS also.
2) For online - offline application . user wouldn't be able to read records from back end , but can perform other necessary operations on the device, and once the device gets connected to network, can sync with the back end . An alert should be thrown to inform the user about the loss in network connectivity and the limitations in accessing the data .
Build/release mechanism and subsequent tracking for mobility apps for periodic release of apps - say there would regular fixes to bugs, upgrades to framework SDK, device OSs might get upgraded - Is there a tool for tracking all these, etc
Yes. MDM tools are perfect fit for these. Afaria and Mocana are doing well now.
And, anything that you would like to share, related to SAPs environment, that makes implementation easier.
SAP Mobility is really booming and will grow , dominate in enterprise mobility in future.
For our understanding:
Let us know for more.
Edit :
IG is a part of SMP 3 but not a separate component as NWG
Regards
Virinchy
Message was edited by: Virinchy P

CRM Mobile - installations with MI 7.0

Hello Experts,
I have a clarification, we have Mobile Infrastructure 7.0 in our landscape. We would also like to use CRM Mobile.
Do we need a separate Windows Sever and Communication station ?
Thanks in advance
Points will be awarded.

Hi,
as MI (or MAM/MAU) and CRM Mobile Laptop applications like MSA or MSV are based on a totally different landscape it doesn't matter whether you are already using MI.
The comm station is used to convert RFC calls (from/to CRM) to COM/DCOM calls for connection from/to the Mobile clients.
In other words the Mobile clients only know the IP address of the comm station, where the RFC destination of the CRM system (including user/pwd) is maintained.
The MRS (Mobile Repository Server) stores the MSSQL database ARS_DB (MAR = Mobile Application Repository)
which contains the VB code and design time data of the application. Using the MAS (Dot.net Studio in 5.0) connected to MRS by ODBC you might change/enhance and generate/build the modified application.
If you don't want to enhance the standard app you don't need MRS/MAS but it is needed to apply code corrections.
Regards,
Wolfhard

Error while saving a Sales Order in the CRM Mobile Application

Hi,
I am facing issues while saving a Sales Order in the CRM Mobile Application. I am getting the error message "Value Field KvLangu is not valid (Error: 236 / 1102)".
I would be very grateful if somebody had faced this issue before and this way could help me with some information.
Best Regards,
Rogerio Prado.

Hi Rogerio,
You should put mobile sales related messages in the forum "CRM Mobile applications"
This error message is coming because the language table SMOT002 might be empty in your mobile client OR it does not have all the values which have been customized in the system.
You need to have subscription based on publication "customizing objects" assigned to your site.
Regards
Vivek

SAP Mobile app Stock photo not work for network location

Hi Experts
I found if we use network location path (e.g.
servername\pic folder\) in SAP Business One General Settings -> Path, Picture Folder, then if we logon SAP B1 Mobile app from iPad/iPhone, and try to open stock photo, we will get error:
Processing Failed
Internal server error: contact your system administrator
It looks like it only work for local path, e.g C:\pic
Even we put path as :
local pc name\pic folder, it is also not work.
Any idea about this?
Thanks
Tim

The first link is a temporary fix for a machine that only one or two people will use. This will not fix the Library Machines that some 3000 users can use at anytime. I can not pre-add all these users every time we image a machine. We also loan out laptops and I need these machine to wirelessly login dynamically to the domain. But I also need these machine to allow access if these machine are removed from our campus and the wireless access is not available.
Thank again for the help and I hope someone at Apple can fix this soon. I going to have a hard time telling the client that thay can not use the OS that came with they're machine.

Integrating a PHP Web App with an Existing Azure Mobile Services and Mobile App

I've got an existing mobile app that is integrated with Azure's mobile services. The mobile services are currently connected to Azure Active Directory with MFA enabled. I'd like to build a separate PHP-based web application (Azure VM) that uses this existing
mobile service and authentication.
I reviewed the Azure PHP SDK, but didn't see any tie-ins to the Mobile Service. Additionally, Azure has some great tutorials, but for mobile services they all seem to focus on iOS, Android, and Windows phone. Any insight into how to tie a PHP-app into this
backend would be much appreciated!

Although there isn't any client library for PHP, you can still access Mobile Service using the
Azure Mobile Service REST API.
Abdulwahab Suleiman

FIOS Mobile App - Wireless Does Not Work

Hello all,
I am trying to use the new FIOS Mobile app on my Android tablet. This should allow me to watch some live TV, however when I try to connect to a channel it tells me I need to be connected to my broadband router.
In my setup at home my FiOS broadband router does not handle wireless connections, only wired. I have a separate wireless AP that does this. Why should it matter where I get my wireless connection from, as long as I am connected?
Help.
Thanks,
Steve

billosaur wrote:
Someone may have thought this was a great idea, but it's very frustrating to download an app, know that you meet all the criteria for using it, then be unable to use it because the app is unable to differentiate successfully that you are, in fact, on you home network. There's one router in my home, it's a Verizon router, and the app should be smart enough to know this. It's obvious that this app was rushed out without a throrough enough suite of tests, because something this simple should not happen. Is there a ticket in place for this? Is the application support group actively trying to rectify this problem? I'll give Verizon a while to sort it out, but this doesn't please me.
Send the developers an email at [email protected] I'm fairly confident they don't monitor this site. If they don't hear from enough people like you with this issue, they won't fix it. So please notify them of your issue. Many are complaining on the Google Play app user reviews about the same problem you have. You can see then on the Google Play site by accessing the site via a PC.

Lync 2013 mobile app does not work internally, SIP domain is Different than users UPN. not sure if that matters.

using the lync client connectivity tester on a pc on the same lan as my mobile client everything is green and it says its ready for use.
using my android galaxy s5 client on wifi on the same lan i get a screen with waiting to sign in spinning and an error at the top "we cant connect to the server check your network connection and server address, and try again."
i have uploaded the full client log files
here: client log file
some errors that stand out from this log file are:
1. ERROR HttpEngine: Certificate check fails: java.security.cert.CertPathValidatorException: Trust anchor for certification path not found.
2. <h2>401 - Unauthorized: Access is denied due to invalid credentials.</h2>
<h3>You do not have permission to view this directory or page using the credentials that you supplied.</h3>
i am using the correct creds, same creds i used on the analyzer tool.
in the analyzer tool i did have to fill in the username field because my sip domain is different then my users UPN. which from what ive read its required to use the username field.
i also filled in the username field in the mobile app with domain\username
3. ERROR LYNC: ERROR TRANSPORT /Volumes/ServerHD2/buildagent/workspace/200604/tps/ucmp/platform/networkapis/privateandroid/CHttpConnection.cpp/295:CHttpConnection exception: java.lang.NullPointerException
Jan 14, 2015 8:40:49 AM INFO LYNC: INFO TRANSPORT /Volumes/ServerHD2/buildagent/workspace/200604/tps/ucmp/ucmp/transport/requestprocessor/private/CHttpRequestProcessor.cpp/173:Received response of request(UcwaAutoDiscoveryRequest) with status = 0x22020001
Jan 14, 2015 8:40:49 AM INFO LYNC: INFO TRANSPORT /Volumes/ServerHD2/buildagent/workspace/200604/tps/ucmp/ucmp/transport/requestprocessor/private/CHttpRequestProcessor.cpp/201:Request UcwaAutoDiscoveryRequest resulted in E_ConnectionError (E2-2-1). The retry
counter is: 0
4. Jan 14, 2015 8:40:50 AM ERROR LYNC: ERROR TRANSPORT /Volumes/ServerHD2/buildagent/workspace/200604/tps/ucmp/ucmp/transport/authenticationresolver/private/CAuthenticationResolver.cpp/431:Failing the original request as we weren't able to get the token
this is the same type of error i was getting in the lync connectivity analyzer until i filled in the username field. but its filled in, in my client.
again you can see the full log file is `HERE
thank you in advance for any help. im trying to get internal working before i try external.

Eric,
I am trying to configure a reverseproxy on my netscaler which is in a 2 arm mode(dmz/internal) but I keep getting an error when configuring the monitor.
i used this guide to configure it
http://www.lynced.com.au/2014/04/configure-citrix-netscaler-vpx-as.html
but continue to get this error in the netscaler monitor "Failure - TCP connection successful, but application timed out"
so the virtual server is never up, thinking about just changing it to tcp as a monitor so it stays up and i can at lesat get the vip up.
Also your link to the diagram shows it going to the reverse proxy but the one im using has it going directly to the front end servers.
http://www.lync-solutions.com/Documents/Lync_2013_protocol_poster_v6_7.pdf
I'm guessing Microsoft's is the correct one but wonder why the config differential?
I see that your diagram says "mobility url", what is the mobility url? i though that was the lyncdiscoverinternal.internal.com
current setup is
2 fe servers on internal
1 edge server on dmz
1 almost done reverse proxy netscaler load balancer.
also this ms link i used to configure dns entries, along with the pdf linked above.
http://technet.microsoft.com/en-us/library/jj945644.aspx
i currently have these external dns entries and they all point to the edge server on the dmz.
dialin .external.com
lync .external.com
lyncweb .external.com
lyncdiscover.external.com
meet .external.com
sip .external.com
webconf .external.com
av .external.com
_autodiscover._tcp.external.com.
the internal dns links point to 1 of the front end servers
1. lyncdiscoverinternal.internal.com
2. lyncdiscover.internal.com
3. _sipinternaltls._tcp.internal.com
4. _sipinternal._tcp.internal.com
5. sipinternal.internal.com
6. sip.internal.com
thanks again for your help.

HP ePrint mobile app on iPhone 4S & iPad Retina--Both devices say "Photos (0)"

I have just installed HP ePrint mobile app on both my iPhone 4S and my iPad Retina. However, when I go into the app, when the main screen pops up ("Photos" -- "Cloud" -- "Web" -- "Email"), when I tap "Photos," on either device it says: "Photos (0)"--i.e., I'm assuming that the app thinks I have "zero photos" on both devices, which of course is not true. Other details: (1) I have a Photosmart 7510 on my home wireless network; (2) I am able to print OK to the 7510 using Apple "AirPrint"--no problem there; (3) I can also print using either device (iPhone or iPad) using the HP "PrinterControl" app. So, how is it that HP ePrint mobile app cannot "see" my photos on either my iPhone or iPad (especially since they can "see" those photos when using the HP "PrinterControl" app). Thanks very much in advance to anyone who can shed some light on this situation.
This question was solved.
View Solution.

The issue is related to the privacy settings on ios 6. To resolve this go to settings on your device, then you should see a privacy section. In there go to photos and turn the eprint app on. This should work to allow you to see the photos.
Jon-W
I work on behalf of HP
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