CRM Mobile Client Installation on 64 Bit Hardware/64 Bit OS..

I have a question related to Mobile Client components installation.
1) When we were trying to insall the communication station at our client system which are on 64 bit OS on Xeon 64 bit Hardware, we were facing a lot of issues in connecting to the CRM Server,,,When checked for the SAP note we found through one as 64 bit Xeon processor is not supported for the installation of Communication Station,, We tried installing the Comm Station in our local landsacpe and went on successfully done...
Now my question is : Does VMWare/64 bit Hardware supports the Mobile Client Components installation or not?
2) We are facing a prob when trying to install the Mobile Development Workstation: The issue is the installation option of selecting the MDW is greyed out and at the bottom it says that pre-requisites should be fulfilled wherein we have taken enough care in meeting them...
Please let us know how to proceed with the installation...
Please do send the documents if any on CRM Mobile Client Components..as we need to deliver to the client on priority basis...
Thanks in Advance:
Raghunandan

Hi Raghunandan,
In reply to your first query regarding supportability of Supportability of Commstation on Intel xeon 64 Bit processor.
This is not supported by SAP. Refer to Note 1131463.
There were some compatibility issues with this last year. Decision was it will not be supported.
For the MDW install problem, this only occurs when the prerequisites are not correct. Check through the install guide again. Check there are no conflicting versions of JRE for example. Probably best to install this on a clean machine.
Regards,
Gervase

Similar Messages

CRM Mobile Client Installation on MSDE Problem

Hi All,
We have installed CRM Mobile 4.0 SP06 on MSDE.
When i try to assign a site through the Client Console, i get the following error.
Error: Login information for IDES database not found.
Source: Check Site details
Reason: [Microsoft][ODBC SQL Server Driver][SQL Server]Login failed for user 'ides'. Reason: Not associated with a trusted SQL Server connection.
Suggestions:
Check if MSA is installed.
Check Transaction Layer registry entries.
Check if ODBC settings for IDES is proper.Test Data Source.
Check user and password used in IDES is same as in registry entries.
Check if user database(IDES) password is valid in the registry.
Pl let me know what is wrong.
Thanks in Advance,
Yatin

In Start --> Run, write odbcad32. This will bring up odbc connection details. Go to System DSN tab. You should see an entry for IDES.
If you don't, installation was not complete.
If you see the entry, double-click it. Press NEXT on first screen. On second screen, select second option (logon with SQL server authentication), put username & password as ides & ides. Then press NEXT. Press NEXT on third screen as well. On fourth screen press FINISH. This will bring you to fifth screen. Press Test Data Source button. If IDES database is installed properly, you should receive a message - TESTS COMPLETED SUCCESSFULLY.
Hope this helps.
Regards,
Kaushal

Requisite JRE not found while installing CRM mobile client

Hi Experts,
We have been installing SAP CRM Mobile client component and when we start installation it stops showing the message "Requisite version of
JRE not found".
We are having java version j2sdk1.4.2_12 in the server and as per the installation guide "SUN Java 2 Standard Development Kit, Standard Edition Version 1.4.2_02 or higher in version" is required.
As instructed in the note 891477 we had installed java version 1.4.2_09
in a seperate drive and changed the value of the environment variable
JAVA_HOME accordingly.
But the problem still persists.
Also in the command prompt when we give the the command "java -version"
it shows 1.4.2_12.
Also note that our server is Microsoft(R) Windows(R) Server 2003, Enterprise Edition and 32 bit OS.
Kindly suggest.
Thanks and Regards,
Amit.
Kindly suggest how to proceed.

Hi,
I am installating Mobile Repository server 2007. All the requirments mentioned in Inst_guide are completed. .net frame work 2.0, Java j2sdk 1.4.2_09, cheked on CMD, SQL 2005 sp2 installed as per Inst-Guide latin1.
Working on Windows 2003 64bit
Now when I start installation pop up error window come
Error:
at InstAssist.InstAssistMain.startProcessing (String[]args)
at InstAssist.InstAssistMain.mai.(String[]args)
& installation couldnot move.
Thanks & Regards,
Darshan..

What functionality is available with sp 6 for CRM Mobile Client 7 eph1

Hi
Sp 6 has been released for CRM Mobile Client 7 eph1. I know sp 6 provides support for mobile client on windows 8 . Does it contain any other functionality?
Regards
John

Hi John,
All information regarding this release can be found in SAP Note 1799687
Regards,
Gervase

CRM Mobile Client Technology Documentation

Hello All,
Watch this space for information on Mobile Client Technology documentation.

Mobile Client Technology documentation
Mobile Client Technology (mySAP CRM), a part of SAP NetWeaver Mobile, is client technology designed for Microsoft Windows-based, occasionally server-connected CRM field applications. These applications offer a rich function set, such as SAP CRM Mobile Sales and SAP CRM Mobile Service.
With every support package release of Mobile Client Technology, we provide the following supporting documentation:
 Release Note
 Upgrade and Installation Guides
 Help Portal/ SAP Library content
 Limitations Note
 Collective Note
 API Documentation integrated with the application
Mobile Client Technology (mySAP CRM), a part of SAP NetWeaver Mobile, is a client technology designed for Microsoft Windows-based, occasionally server-connected CRM field applications. These applications offer a rich function set, such as SAP CRM Mobile Sales and SAP CRM Mobile Service.
With every support package release of Mobile Client Technology, we provide the following supporting documentation:
 Release Note
 Upgrade and Installation Guides
 Help Portal/ SAP Library content
 Limitations Note
 Collective Note
 API Documentation integrated with the application
First Point of Access
The following quick link under the Service Marketplace is the first point of access to the customers: http://service.sap.com/nw-mobile.
Path:
Click on SAP NetWeaver → SAP NetWeaver in Detail → People Integration → Multichannel Access → SAP NetWeaver Mobile → Mobile Client Technology (mySAP CRM) → Media Library.
Mobile Client Technology (mySAP CRM) > Medial Library contains:
1. Link to access the TICM guides (installation and upgrade guides)
2. Presentations on the Mobile Client Technology.
3. Other Technical Documentation and Guides (Performance Modelling Guide, User Management Usage Guide, Transport Component Guide etc...)
4. Link to access the Documentation catalog.
Documentation Catalog
The doc catalog lists and provides a description of all the types of documents that are provided for Mobile Client Technology and also points to the locations from where they can be downloaded.
The link to access the doc catalog PDF is provided in the nw-mobile area - http://service.sap.com/nw-mobile
Locating online help on the Help Portal:
1) Access http://help.sap.com
2) Click on Documentation → mySAP Business Suite → SAP Customer Relation Mgmt → English
3) Expand Data Exchange and Mobile Technologies → CRM Mobile Technology
4) Click on the online help that you need to access.
*Locating TICM Guides on Service Marketplace:
1) Access http://service.sap.com/instguides
2) Click on SAP Business Suite Applications → SAP CRM → SAP CRM 2005 → CRM Mobile (Laptop)

Invoice in CRM Mobile Client

Hi,
we are on CRM 4.0
we have a requirement to create a pro forma invoice in the Mobile Client (laptops used by sales reps working offline)
as soon as an order is created we want to create a pro forma invoice, print it and give it to the customer
can anyone suggest what are the possible options
I am thinking of two options:
1) create a smart form with all the desired fields on the invoice and read the feilds off the order
2) create a z order transaction naming pro forma invoice, but not sure how if this will print properly...
can any one who faced similar situation please comment?
Thanks
(points given to any useful info)

Hello ,
As far I know you have reports in mobile clients , where in you can design how the o/p page should look like and also you can take the print out of the same.
To know more about reporting , you can post the query in Mobile Sales Application forum.
Hope this helps!
Best Regards,
Shanthala Kudva.

CRM Mobile Client Components 7.0

Hi
Does any one has some doucumentation about this topics?
I searched on Marketplace but did not get anything, I only get Installation guide from a blogpage. I have an isssue if that components apply for HandHeld scenario.
Thanks

Hi,
You can go through the below link
http://help.sap.com/saphelp_crm70/helpdata/EN/50/45c33a1dfe105ae10000000a11402f/frameset.htm
Additionally for communication between your mobile applications and CRM online You have a technology called CRM Middleware. Details on that can be found in this below link.
http://help.sap.com/saphelp_crm70/helpdata/EN/c3/95fc381478ab6fe10000000a11402f/frameset.htm
Thanks,
Abishek

10g R2 Client Installation Problem on Windows 2003 64 bit itanium

Hi,
When I click on the setup.exe, i am getting the following..and not getting setup screen
Using paramFile: E:\oracle_client\10g_winIA_client_102010\client\install\oraparam.ini
No pre-requisite checks found in oraparam.ini, no system pre-requisite checks will be executed.
The commandline for unzip:
E:\oracle_client\10g_winIA_client_102010\client\install\unzip -qqq ../stage/Components/oracle.swd.jre/1.4.2.8.0/1/DataFiles/"*.jar" -d "C:\DOCUME~1\SBOLLI~1\LOCALS~1\Temp\1\OraInstall2008-04-22_03-44-38PM"
The commandline for unzip:
E:\oracle_client\10g_winIA_client_102010\client\install\unzip -qqq ..\stage\Components\oracle.swd.oui\10.2.0.1.0\1\DataFiles\/"*.jar" -d "C:\DOCUME~1\SBOLLI~1\LOCALS~1\Temp\1\OraInstall2008-04-22_03-44-38PM"
The commandline for unzip:
E:\oracle_client\10g_winIA_client_102010\client\install\unzip -qqq ..\stage\Components\oracle.swd.oui.core\10.2.0.1.0\1\DataFiles\/"*.jar" -d "C:\DOCUME~1\SBOLLI~1\LOCALS~1\Temp\1\OraInstall2008-04-22_03-44-38PM"
The number of files bootstrapped for the jre is 528.
The number of files bootstrapped for the oui is 98.
what might be the problem, is this due to not having unzip software in the server.
Please help me

Just check this link:
Oracle Installer crashes in Windows XP attempting to install 10g database
May be useful...
Amardeep Sidhu
http://www.amardeepsidhu.com

Windows 8 64 bit issues with Cisco AnyConnect Secure Mobility Client version 3.1.04072

I am having an issue with the Cisco AnyConnect Secure Mobility Client version 3.1.04072 on a Windows 8 64 bit laptop.
I am able to create the VPN connection but the connection will not allow data to be transferred.
Stats from a manual connection:
Cisco AnyConnect Secure Mobility Client Version 3.1.04072
VPN Stats
    Bytes Received: 14375
    Bytes Sent: 0
    Compressed Bytes Received: 0
    Compressed Bytes Sent: 0
    Compressed Packets Received: 0
    Compressed Packets Sent: 0
    Control Bytes Received: 0
    Control Bytes Sent: 0
    Control Packets Received: 0
    Control Packets Sent: 0
    Encrypted Bytes Received: 7820
    Encrypted Bytes Sent: 1207
    Encrypted Packets Received: 9
    Encrypted Packets Sent: 3
    Inbound Bypassed Packets: 0
    Inbound Discarded Packets: 0
    Outbound Bypassed Packets: 0
    Outbound Discarded Packets: 0
    Packets Received: 4
    Packets Sent: 0
    Time Connected: 00:03:01
Protocol Info
    Inactive Protocol
        Protocol Cipher: RSA_3DES_168_SHA1
        Protocol Compression: None
        Protocol State: Disconnected
        Protocol: DTLS
    Active Protocol
        Protocol Cipher: RSA_3DES_168_SHA1
        Protocol Compression: Deflate
        Protocol State: Connected
        Protocol: TLS
OS Version
    Windows 8 : WinNT 6.2.9200
Log from the data transmission software:
24/12/2013 12:51:13 - Application version = 1.11.28.0
24/12/2013 12:51:13 - Lodgement Library Version = 1.11.28.0
24/12/2013 12:51:13 - Connection Method = INTERNET
24/12/2013 12:51:13 - DIS Connection Type = Automatic
24/12/2013 12:51:13 - VPN Client = ACTIVE
24/12/2013 12:51:13 - Check Available Connections = NOT ACTIVE
24/12/2013 12:51:13 - Windows 8 (6.2.9200 SP )
24/12/2013 12:51:13 - Language: English (Australia)
24/12/2013 12:51:13 -
24/12/2013 12:51:13 - Connected to ISP via LAN
24/12/2013 12:51:13 - Checking for presence of VPN client.
24/12/2013 12:51:13 - VPN client found. (C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpncli.exe)
24/12/2013 12:51:13 - The Cisco AnyConnect Secure Mobility Client application is in use.
24/12/2013 12:51:18 - Terminating Cisco AnyConnect Secure Mobility Client in progress ...
24/12/2013 12:51:18 -
24/12/2013 12:51:18 - Checking Cisco AnyConnect version.
24/12/2013 12:51:19 - Cisco AnyConnect Secure Mobility Client (version 3.1.04072) .
24/12/2013 12:51:19 - Copyright (c) 2004 - 2013 Cisco Systems, Inc. All Rights Reserved.
24/12/2013 12:51:19 - Config file directory:C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\
24/12/2013 12:51:19 -
24/12/2013 12:51:19 - Loading profile:C:\ProgramData\Cisco\Cisco AnyConnect Secure Mobility Client\Profile\ELS-IMelAde-TCP.xml
24/12/2013 12:51:19 -
24/12/2013 12:51:19 - Initializing the VPN connection.
24/12/2013 12:51:19 - Ready to connect.
24/12/2013 12:51:19 - Ready to connect.
24/12/2013 12:51:19 - Contacting ELS-IMelAde-TCP.
24/12/2013 12:51:23 - Authenticating user.
24/12/2013 12:51:23 - Connected to VPN concentrator.
24/12/2013 12:51:23 - Establishing VPN session...
24/12/2013 12:51:23 - Checking for profile updates...
24/12/2013 12:51:23 - Checking for product updates...
24/12/2013 12:51:23 - Checking for customization updates...
24/12/2013 12:51:23 - Performing any required updates...
24/12/2013 12:51:23 - Establishing VPN session...
24/12/2013 12:51:23 - Establishing VPN - Initiating connection...
24/12/2013 12:51:24 - Establishing VPN - Examining system...
24/12/2013 12:51:24 - Establishing VPN - Activating VPN adapter...
24/12/2013 12:51:24 - Establishing VPN - Configuring system...
24/12/2013 12:51:24 - Establishing VPN...
24/12/2013 12:51:24 - Connected to VPN concentrator.
24/12/2013 12:51:24 - Connected to ELS-IMelAde-TCP.
24/12/2013 12:51:24 - Connected to VPN concentrator.
24/12/2013 12:51:24 - Connection to VPN client return code = 0.
24/12/2013 12:51:24 - Connected to VPN concentrator.
24/12/2013 12:51:24 - Connecting : Connecting to 203.202.43.2.
24/12/2013 12:51:45 - Error in ConnectToDIS - Socket Error # 10060
Connection timed out.
24/12/2013 12:51:46 -
24/12/2013 12:51:46 - Disconnecting from the VPN concentrator.
24/12/2013 12:51:46 - Disconnect in progress, please wait...
24/12/2013 12:51:46 - Detaching AnyConnect, please wait...
24/12/2013 12:51:47 - Detached.
24/12/2013 12:51:47 - Disconnected from VPN concentrator.
24/12/2013 12:51:47 - *****************************************************
24/12/2013 12:51:47 -               END OF LODGEMENT PROCESS
24/12/2013 12:51:47 - *****************************************************
Issue history:
- Previously running Cisco VPN client on Windows 8 64 bit laptop (VPN working and able to transmit data over VPN)
- Upgrade to Windows 8.1 stopped the VPN client working
- Refreshed system back to Windows 8 and reinstalled all software
- Cisco VPN client would not install on system
- Cisco AnyConnect Secure Mobility Client installs and is able to connect to VPN host
- Cisco AnyConnect Secure Mobility Client downloads and installs software from VPN host
- Data transmission software returns error code #10060
Any assistance would be greatly appreciated.

anyone found the fix for this?

CRM 2007 with CRM Mobile Infrastructure

We are building a Prototype (Non Production) CRM 2007 with CRM Mobile Infrastructure as an internal project.
Question 1: I wanted to ask, as it is stated that Commstation cannot run on64 Bit Hardware/64 Bit OS hardware and it is not supported by SAP. I was checking the CRM Mobile Installation Guide
https://websmp110.sap-ag.de/~sapdownload/011000358700002090432006E/
and wanted to confirm if there is a possibility of us using one server instance to install the Mobile Repository Server, Mobile Development Workstation, Communication Station (CommStation) all
in one box??
Q2: Secondly, if we were only using mobile infrastructure for CRM scenarios Field Account and Contact Management, Field OpportunityManagement,
and possibly Quotation Management (not the Order Management) will we still need to install a Workgroup Server/Workgroup Client??
Is it also possible to install Mobile Repository Server, Mobile Development Workstation, Communication Station (CommStation) on the actual CRM 2007 server we currently have??
Q3: Can we realize the CRM Mobile scenarios with just three servers?
1 CRM 2007 Server (existing server already deployed with CRM 2007)
1 SAP CRM Mobile Server
1 CommStation Server
Q4: Can we realize these CRM Mobile scenarios Field Account and Contact Management, Field OpportunityManagement, and possibly Quotation Management (not the Order Management), by simply installing Usage Type MI on our CRM 2007 (existing) Server?
Thanks.
James

Hi James,
It is possible to install Comm Station\Repository and MDW on the one machine.
The repository server contains only the db and some tools
But not recommended by SAP.
The prerequisites are that the Development Workstation is installed on a separate machine from teh repository server.
But as you can see in the installation guide, it is possible to install a local repository.
However its recommended to have one central repository and have a dev workstation connect to it.
If you have several developers accessing the same central machine, it would cause problems. Its recommended to have the MAS application
installed on their local machine connecting to the repository.
I would also keep the mobile scenario separate from CRM Online. As you have stated below, the 3 servers would be enough.
You dont need to have the Workgroup for the CRM scenarios you have mentioned.
Rgds, Gervase

Unable to Install Mobile Client on my machine

Hi,
I am trying to install MSA on my machine but i am unable to do so . I have got following installed on my machine
JRE Version - j2re1.4.2_09
JSDK Version - j2sdk1.4.2_09
SQL Server 2005 with TCP/IP protocol enabled on it .
MSA Version -- CRM 5.0 SP07
Now if i try to install the Mobile Client on my machine, it installs all the related tools like Client Console, Conntrans, IPC ,Support Centre, but does not install MSA or MSV .
I was able to install the MSA earlier on the same machine, but when i am trying to uninstall and reinstall its not working .
I tried removing relevant registry entries , uninstalling SQL Server and reinstalling it . Couple of restart of the machine between this , but it does not seems to work .
Please someone let me know if you have faced this problem and a solution for the same
Regards
Hemant Gujrati

Hi Hemant,
It could be possible that not all the registry entries are removed. Please try the following:
1. Take a backup of your registry in case we need it later
2. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall. You will see many keys with product guids as names.
3. Scroll through each one of them to see if any key has a value as MSA or MSV. If yes, then delete this key.
4. Now try to run the installation of SAP CRM Mobile Client. This time, the setup should run fine.
Hope this helps.
Niranjan

Best Practice documentation for CRM Mobile Sales 5.0

Hi
Is there a configuration guide for CRM Mobile Sales 5.0? I can't seem to find it on SAP's web pages anywhere. If any of you have it, could you please send it to [email protected]?
I see that there has been some posts in the past about some kind of cook book. If this is the right document I'm not sure, but replies to this this post are appreciated
Thanks,
Dag

Hi Dag,
If you have access to the Service Marketplace (http://service.sap.com), select "Release & Upgrade Info" tab, click "Installation & Upgrades Guides" and then open "mySAP Business Suite Applications -> mySAP CRM -> SAP CRM 4.0 -> Mobile Client Installation Guides" section on the left navigator bar.
Please browse the link below(Blogs), here you can find the Mobile sales documents
/people/santosh.v/blog
/people/gregor.wolf3/blog/2005/10/09/setup-product-partner-ranges-ppr-for-mobile-sales-for-handheld-mso-hh
https://websmp102.sap-ag.de/~sapidb/011000358700004374292004E/MCT_Detail.htm
-->Media Library
Thanks,
Suriya.

Mass Mobile client instalation

We have a production cutover for approximately 2000 Mobile client laptops.we have only 2 days times to deply almost 200 laptops, How can we install 2000 mobile client laptops? Can we deploy through remote using SMS package/ is there any tool ?
I have never worked on mass mobile client installation, if any one has experiance can please share.
Best regards.

Hello
if you are already using CRM mobile and upgrading to higher version, as you also said that in 2 days you need to upgrade all your mobile clients. The best posible ways are as follows.
Approach 1:
1. All the mobile client laptops must be in the network.
2. in the MDW machine, create a offline upgrade packge using Upgrade console.Refer to the upgrade documentiation.
3. Share the MobileClientMUP on the network, so that all the in-house laptops can access it.
4. On each computer/laptop that is to be upgraded, execute the mup file.The .mup file deploys all the files & folders, required for the upgrade and initiates the upgrade processes.
Approach 2:
1. Setup one local mobile client which is up and running.
2. Take the OS image for this mobile client.
3. Share the OS imageon the network, so that all the in-house laptops can access it.
4. On each computer/laptop that is to be upgraded,Restore the image.
Best Regards
Shankar

CRM Mobile: application versioning not updating

Hi,
We seem to have an annoying issue as where on the CRM Mobile Client SP09 the versioning is not updating correctly (still showing the old version) while the MTConfig.cfg is deployed in Bin.NET and has been updated.
Any ideas what this could be?
Thanks,
Sebastiaan.

Hello Sebastian,
Have you confirmed that the MTConfig.cfg in the Bin.NET has got updated? Is this 5.0 SP09 you are referring to? If this is the case, you do not need to modify MTConfig.cfg since this would anyway be part of the standard installation. Please confirm on the above queries so that we could check what could the cause of the issue.
Thanks and Best Regards,
Niranjan

Big problem to install Mobile Client Component 5.0

Hi,
im trying to install the CRM Mobile Client Component 5.0, and im already stuck on the first installation screen, "Welcome to the installation of SAP CRM Mobile Client Component 5.0" Please press the "Next" button to continue installation.....THERE IS NO NEXT BUTTON, no buttons to be seen
anyone has encountered this problem? how to solve this
thx,
Maarten

Hi,
These issues can occur if you are not installing CRM Mobile on an clean system (without any SAP installation done on that machine before). Run windows installer cleanup utility to remove any installed SAP CRM Mobile software, reboot the system, check for s/w and h/w pre-requisites and start the installation.
Hopefully, it should work.
Best Regards,
Ramesh.

CRM Mobile Client Installation on 64 Bit Hardware/64 Bit OS..

Similar Messages

Maybe you are looking for