CRM Mobile Client Technology Documentation

Hello All,
Watch this space for information on Mobile Client Technology documentation.

Mobile Client Technology documentation
Mobile Client Technology (mySAP CRM), a part of SAP NetWeaver Mobile, is client technology designed for Microsoft Windows-based, occasionally server-connected CRM field applications. These applications offer a rich function set, such as SAP CRM Mobile Sales and SAP CRM Mobile Service.
With every support package release of Mobile Client Technology, we provide the following supporting documentation:
 Release Note
 Upgrade and Installation Guides
 Help Portal/ SAP Library content
 Limitations Note
 Collective Note
 API Documentation integrated with the application
Mobile Client Technology (mySAP CRM), a part of SAP NetWeaver Mobile, is a client technology designed for Microsoft Windows-based, occasionally server-connected CRM field applications. These applications offer a rich function set, such as SAP CRM Mobile Sales and SAP CRM Mobile Service.
With every support package release of Mobile Client Technology, we provide the following supporting documentation:
 Release Note
 Upgrade and Installation Guides
 Help Portal/ SAP Library content
 Limitations Note
 Collective Note
 API Documentation integrated with the application
First Point of Access
The following quick link under the Service Marketplace is the first point of access to the customers: http://service.sap.com/nw-mobile.
Path:
Click on SAP NetWeaver → SAP NetWeaver in Detail → People Integration → Multichannel Access → SAP NetWeaver Mobile → Mobile Client Technology (mySAP CRM) → Media Library.
Mobile Client Technology (mySAP CRM) > Medial Library contains:
1. Link to access the TICM guides (installation and upgrade guides)
2. Presentations on the Mobile Client Technology.
3. Other Technical Documentation and Guides (Performance Modelling Guide, User Management Usage Guide, Transport Component Guide etc...)
4. Link to access the Documentation catalog.
Documentation Catalog
The doc catalog lists and provides a description of all the types of documents that are provided for Mobile Client Technology and also points to the locations from where they can be downloaded.
The link to access the doc catalog PDF is provided in the nw-mobile area - http://service.sap.com/nw-mobile
Locating online help on the Help Portal:
1) Access http://help.sap.com
2) Click on Documentation → mySAP Business Suite → SAP Customer Relation Mgmt → English
3) Expand Data Exchange and Mobile Technologies → CRM Mobile Technology
4) Click on the online help that you need to access.
*Locating TICM Guides on Service Marketplace:
1) Access http://service.sap.com/instguides
2) Click on SAP Business Suite Applications → SAP CRM → SAP CRM 2005 → CRM Mobile (Laptop)

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Requisite JRE not found while installing CRM mobile client

Hi Experts,
We have been installing SAP CRM Mobile client component and when we start installation it stops showing the message "Requisite version of
JRE not found".
We are having java version j2sdk1.4.2_12 in the server and as per the installation guide "SUN Java 2 Standard Development Kit, Standard Edition Version 1.4.2_02 or higher in version" is required.
As instructed in the note 891477 we had installed java version 1.4.2_09
in a seperate drive and changed the value of the environment variable
JAVA_HOME accordingly.
But the problem still persists.
Also in the command prompt when we give the the command "java -version"
it shows 1.4.2_12.
Also note that our server is Microsoft(R) Windows(R) Server 2003, Enterprise Edition and 32 bit OS.
Kindly suggest.
Thanks and Regards,
Amit.
Kindly suggest how to proceed.

Hi,
I am installating Mobile Repository server 2007. All the requirments mentioned in Inst_guide are completed. .net frame work 2.0, Java j2sdk 1.4.2_09, cheked on CMD, SQL 2005 sp2 installed as per Inst-Guide latin1.
Working on Windows 2003 64bit
Now when I start installation pop up error window come
Error:
at InstAssist.InstAssistMain.startProcessing (String[]args)
at InstAssist.InstAssistMain.mai.(String[]args)
& installation couldnot move.
Thanks & Regards,
Darshan..

What functionality is available with sp 6 for CRM Mobile Client 7 eph1

Hi
Sp 6 has been released for CRM Mobile Client 7 eph1. I know sp 6 provides support for mobile client on windows 8 . Does it contain any other functionality?
Regards
John

Hi John,
All information regarding this release can be found in SAP Note 1799687
Regards,
Gervase

CRM Mobile Client Installation on 64 Bit Hardware/64 Bit OS..

I have a question related to Mobile Client components installation.
1) When we were trying to insall the communication station at our client system which are on 64 bit OS on Xeon 64 bit Hardware, we were facing a lot of issues in connecting to the CRM Server,,,When checked for the SAP note we found through one as 64 bit Xeon processor is not supported for the installation of Communication Station,, We tried installing the Comm Station in our local landsacpe and went on successfully done...
Now my question is : Does VMWare/64 bit Hardware supports the Mobile Client Components installation or not?
2) We are facing a prob when trying to install the Mobile Development Workstation: The issue is the installation option of selecting the MDW is greyed out and at the bottom it says that pre-requisites should be fulfilled wherein we have taken enough care in meeting them...
Please let us know how to proceed with the installation...
Please do send the documents if any on CRM Mobile Client Components..as we need to deliver to the client on priority basis...
Thanks in Advance:
Raghunandan

Hi Raghunandan,
In reply to your first query regarding supportability of Supportability of Commstation on Intel xeon 64 Bit processor.
This is not supported by SAP. Refer to Note 1131463.
There were some compatibility issues with this last year. Decision was it will not be supported.
For the MDW install problem, this only occurs when the prerequisites are not correct. Check through the install guide again. Check there are no conflicting versions of JRE for example. Probably best to install this on a clean machine.
Regards,
Gervase

Invoice in CRM Mobile Client

Hi,
we are on CRM 4.0
we have a requirement to create a pro forma invoice in the Mobile Client (laptops used by sales reps working offline)
as soon as an order is created we want to create a pro forma invoice, print it and give it to the customer
can anyone suggest what are the possible options
I am thinking of two options:
1) create a smart form with all the desired fields on the invoice and read the feilds off the order
2) create a z order transaction naming pro forma invoice, but not sure how if this will print properly...
can any one who faced similar situation please comment?
Thanks
(points given to any useful info)

Hello ,
As far I know you have reports in mobile clients , where in you can design how the o/p page should look like and also you can take the print out of the same.
To know more about reporting , you can post the query in Mobile Sales Application forum.
Hope this helps!
Best Regards,
Shanthala Kudva.

CRM Mobile Client Installation on MSDE Problem

Hi All,
We have installed CRM Mobile 4.0 SP06 on MSDE.
When i try to assign a site through the Client Console, i get the following error.
Error: Login information for IDES database not found.
Source: Check Site details
Reason: [Microsoft][ODBC SQL Server Driver][SQL Server]Login failed for user 'ides'. Reason: Not associated with a trusted SQL Server connection.
Suggestions:
Check if MSA is installed.
Check Transaction Layer registry entries.
Check if ODBC settings for IDES is proper.Test Data Source.
Check user and password used in IDES is same as in registry entries.
Check if user database(IDES) password is valid in the registry.
Pl let me know what is wrong.
Thanks in Advance,
Yatin

In Start --> Run, write odbcad32. This will bring up odbc connection details. Go to System DSN tab. You should see an entry for IDES.
If you don't, installation was not complete.
If you see the entry, double-click it. Press NEXT on first screen. On second screen, select second option (logon with SQL server authentication), put username & password as ides & ides. Then press NEXT. Press NEXT on third screen as well. On fourth screen press FINISH. This will bring you to fifth screen. Press Test Data Source button. If IDES database is installed properly, you should receive a message - TESTS COMPLETED SUCCESSFULLY.
Hope this helps.
Regards,
Kaushal

CRM Mobile Client Components 7.0

Hi
Does any one has some doucumentation about this topics?
I searched on Marketplace but did not get anything, I only get Installation guide from a blogpage. I have an isssue if that components apply for HandHeld scenario.
Thanks

Hi,
You can go through the below link
http://help.sap.com/saphelp_crm70/helpdata/EN/50/45c33a1dfe105ae10000000a11402f/frameset.htm
Additionally for communication between your mobile applications and CRM online You have a technology called CRM Middleware. Details on that can be found in this below link.
http://help.sap.com/saphelp_crm70/helpdata/EN/c3/95fc381478ab6fe10000000a11402f/frameset.htm
Thanks,
Abishek

CRM Mobile Repository

Hi
I am trying to understand CRM Mobile Client Component lanscape for 7.0, but still have a question about mobile repository server. if I not planning make any changes on the standard, will Mobile Repository be mandatory anyway?
Explain why I need that Repository
Thanks

Hi Efrain,
MAR is the paalce where you desin tool MAS(mobile appliction studio) coneencts to. Normally your MDW machine will connect to MAR machine for any changes that you do in MAS. Bu if dont intend to change anything in your application repository then you need not install it.
You can refer to more detailed documentation about MAR in this link
http://help.sap.com/saphelp_crm70/helpdata/DE/29/94033cc68e3f05e10000000a114084/frameset.htm
Thanks
Abishek

Unable to Install Mobile Client on my machine

Hi,
I am trying to install MSA on my machine but i am unable to do so . I have got following installed on my machine
JRE Version - j2re1.4.2_09
JSDK Version - j2sdk1.4.2_09
SQL Server 2005 with TCP/IP protocol enabled on it .
MSA Version -- CRM 5.0 SP07
Now if i try to install the Mobile Client on my machine, it installs all the related tools like Client Console, Conntrans, IPC ,Support Centre, but does not install MSA or MSV .
I was able to install the MSA earlier on the same machine, but when i am trying to uninstall and reinstall its not working .
I tried removing relevant registry entries , uninstalling SQL Server and reinstalling it . Couple of restart of the machine between this , but it does not seems to work .
Please someone let me know if you have faced this problem and a solution for the same
Regards
Hemant Gujrati

Hi Hemant,
It could be possible that not all the registry entries are removed. Please try the following:
1. Take a backup of your registry in case we need it later
2. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall. You will see many keys with product guids as names.
3. Scroll through each one of them to see if any key has a value as MSA or MSV. If yes, then delete this key.
4. Now try to run the installation of SAP CRM Mobile Client. This time, the setup should run fine.
Hope this helps.
Niranjan

CRM Mobile: application versioning not updating

Hi,
We seem to have an annoying issue as where on the CRM Mobile Client SP09 the versioning is not updating correctly (still showing the old version) while the MTConfig.cfg is deployed in Bin.NET and has been updated.
Any ideas what this could be?
Thanks,
Sebastiaan.

Hello Sebastian,
Have you confirmed that the MTConfig.cfg in the Bin.NET has got updated? Is this 5.0 SP09 you are referring to? If this is the case, you do not need to modify MTConfig.cfg since this would anyway be part of the standard installation. Please confirm on the above queries so that we could check what could the cause of the issue.
Thanks and Best Regards,
Niranjan

Big problem to install Mobile Client Component 5.0

Hi,
im trying to install the CRM Mobile Client Component 5.0, and im already stuck on the first installation screen, "Welcome to the installation of SAP CRM Mobile Client Component 5.0" Please press the "Next" button to continue installation.....THERE IS NO NEXT BUTTON, no buttons to be seen
anyone has encountered this problem? how to solve this
thx,
Maarten

Hi,
These issues can occur if you are not installing CRM Mobile on an clean system (without any SAP installation done on that machine before). Run windows installer cleanup utility to remove any installed SAP CRM Mobile software, reboot the system, check for s/w and h/w pre-requisites and start the installation.
Hopefully, it should work.
Best Regards,
Ramesh.

CRM On Demand Mobile Client Authentication

My company is considering Oracle On Demand CRM. The mobile client has sparked a lot of interest. We would like to use SSO for the access to CRM On Demand. I have seen the documentation for the desktop. Is there any documentation on how the authentication for the mobile client works? Or how the mobile client would work if SSO authentication is implemented?

It is on the road map but this will not be in the initial release of R19

Best Practice documentation for CRM Mobile Sales 5.0

Hi
Is there a configuration guide for CRM Mobile Sales 5.0? I can't seem to find it on SAP's web pages anywhere. If any of you have it, could you please send it to [email protected]?
I see that there has been some posts in the past about some kind of cook book. If this is the right document I'm not sure, but replies to this this post are appreciated
Thanks,
Dag

Hi Dag,
If you have access to the Service Marketplace (http://service.sap.com), select "Release & Upgrade Info" tab, click "Installation & Upgrades Guides" and then open "mySAP Business Suite Applications -> mySAP CRM -> SAP CRM 4.0 -> Mobile Client Installation Guides" section on the left navigator bar.
Please browse the link below(Blogs), here you can find the Mobile sales documents
/people/santosh.v/blog
/people/gregor.wolf3/blog/2005/10/09/setup-product-partner-ranges-ppr-for-mobile-sales-for-handheld-mso-hh
https://websmp102.sap-ag.de/~sapidb/011000358700004374292004E/MCT_Detail.htm
-->Media Library
Thanks,
Suriya.

Error in BP Creation in CRM from Mobile Client

Hi,
I have created the mobile client application MSA. When i do the sync through conntrans, the BP is transfering from MSA to CRM and it is available in Inbound queue. But after executing the Bdoc it gives me a error message saying that the Partner GUID is no exist.
"Validation error occurred: Module CRM_BUPA_MAIN_VAL, BDoc type BUPA_MAIN."
This error is in "CAPGEN_OBJ_WRITE" Bdoc.
When i check in SMW01, this Bdoc has only table CAPGEN_OBJECT with values (1 row).
and
"CUST_HIERARCHY" Bdoc has give the below error message.
"Sending of an empty message is not possible"
Kindly suggest me where is the issue.
Regards,
Bala.c

Hi Bala,
Which version of CRM are you using? There are some notes for CUST_HIERARCHY BDoc errors. Please have a look at them in the Support Portal.
CRM_BUPA_MAIN_VAL is used for validation of rules set in CRM Server and maybe you dont have the same mandatory rules in MSA.
Best Regards,
Ankan

ADF Mobile Client : Error while trying to import javax.microedition.*

Hi,
JDev throws errors at compile time when I try to deploy a sample ADF Mobile Client application.
These errors are related to javax.microedition.io.* imports.
Error(11,29): package javax.microedition.io does not exist
Error(12,29): package javax.microedition.io does not exist
Error(180,9): cannot find class HttpConnection
Error(191,27): cannot find class HttpConnection
Error(191,42): cannot find variable Connector
Error(250,49): inconvertible types
Error(303,40): cannot find variable HttpConnection
Any pointers as to how these errors could be resolved?
Is there a JDev Wireless extension that should be installed to resolve these J2ME related errors?
For JDev 10g, I could locate one such extension called JWE here : http://www.oracle.com/technology/products/iaswe/archive/developer/index.html
I could not find any similar extension for JDeveloper 11.1.3.
Regards,
Prasad.

Hi, just want to make sure - did you install the ADF MObile Client extension yet? Please go to JDev-Help-Check for Updates-Official Oracle Extensions and Updates, and find Oracle ADF MObile Client Extension in the list. Check it, download it, and then restart JDev. Sounds like the extension was not installed, so it's not able to load any J2ME libraries.
If you have downloaded the extension already, please go to project properties-libraries and classpath, and then see if the sample app is referencing some third party libraries, for example something from RIM. If so, please double check the path to the library.
Once you installed the extension, you can also access the ADF Mobile Client developer guide - it contains all the documentation around what you need to install first. Please take a look and see what you need to install - at a minimum, you need to install BlackBerry JDE if you want to deploy to BlackBerry, and Windows Mobile Emulator if you want to test the app on Windows Mobile. Lastly, if you need to synchronize data, then you also need Oracle Database Lite MObile Server installation.
Thanks,
Joe Huang

CRM Mobile Client Technology Documentation

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