CRM modules - Process questionnaires, Process flows

Can any one help find where I can access process questionnaires(RD 20),Process flows for CRM modules Telesales, sales support, I marketing, I store and service contracts. I need them for my present assignement. Any help would be highly appreciated.If you have any previous documentation please send them to [email protected] I would be very helpful to you.

Hi,
Refer the links,
[Explanation of the Process Flow|http://www.sapdb.org/7.4/htmhelp/dc/043d57ed2b11d4aa9a006094b92fad/content.htm]
[SAP MM Process Flow-1|http://www.saptechies.com/mm-process-flow/]
[SAP MM Process Flow-2|http://www.sapbrainsonline.com/sapinfo/tutorial.php?artid=582]
Regards,
Shyamal

Similar Messages

Business Process Questionnaires for GL, AP and PO during scoping

Does anybody have any business processes questionnaires for GL, AP and PO that are given to clients during scoping or know where I can get them?

Hi
Refer the following URL which provides operational analysis Questionnaire for few Modules
http://itsafeature.com/sample-operational-analysis-questionnaires/
Hope this helps
Regards
Sivakumar

IDOCs : Not abe to add funciton module to Z Process code.

Hi,
I have created a new Z process code and was trying to add the function module to the process code. I can see the fucntion module in the list but when i select and press enter i get a error message " Application object type is not planned".
I have added the enrty for message type and function module in we57.
am i still missing something?
thanks.

Hi,
Maintain the entry in BD51 as well if its inbound.
Also check if you've specified the further details of the function while creating the we42 entry.
i.e logical messages and the IDoc packet and Object type, start event and end event.
regards,
Advait

How to run shell script using External Process in Process Flow?

Hi,
We can run external process using Process flow.
I would like to run shell script as external process in Process flow.
Could any one please explain it?
Thanks and regards
Gowtham Sen.

HI,
As you said I tried this case. I got the following error. The script is running successfully while I tested at unix command prompt.
The error is as follows..
tarting Execution PFPS_SMPL_RUNSHELL
Starting Task PFPS_SMPL_RUNSHELL
Starting Task PFPS_SMPL_RUNSHELL:EXTERNALPROCESS
/SOURCE_FILES/CollectFiles.sh: line 1: ls: command not found
/SOURCE_FILES/CollectFiles.sh: line 1: wc: command not found
/SOURCE_FILES/CollectFiles.sh: line 1: ls: command not found
Completing Task PFPS_SMPL_RUNSHELL:EXTERNALPROCESS
Starting Task PFPS_SMPL_RUNSHELL:EXTERNALPROCESS_1
SQL*Plus: Release 10.1.0.2.0 - Production on Fri Sep 29 22:57:39 2006
Copyright (c) 1982, 2004, Oracle. All rights reserved.
ERROR:
ORA-12545: Connect failed because target host or object does not exist
Enter user-name: SP2-0306: Invalid option.
Usage: CONN[ECT] [logon] [AS {SYSDBA|SYSOPER}]
where <logon> ::= <username>[<password>][@<connect_identifier>] | /
Enter user-name: SP2-0306: Invalid option.
Usage: CONN[ECT] [logon] [AS {SYSDBA|SYSOPER}]
where <logon> ::= <username>[<password>][@<connect_identifier>] | /
SP2-0157: unable to CONNECT to ORACLE after 3 attempts, exiting SQL*Plus
Completing Task PFPS_SMPL_RUNSHELL:EXTERNALPROCESS_1
Completing Task PFPS_SMPL_RUNSHELL
Completing Execution PFPS_SMPL_RUNSHELL
My scenario is---
I am trying to return a file name from one shell script. I created a external process for that. After completion of this process, I am running another script which takes that file name and trying to create a external table. The both scripts are runnning successfully. But while I am trying to run using process flow, its not coming.
And I am not getting the way to catch the output of external process and pass it as parameter as another external process.
Any suggestions are welcome.
Thanks and regards
Gowtham Sen.

SubContract Process with Excise Flow

Hello All,
Can anyone please explain me in Detail Subcontract Process with Excise flow considering these...
1. Subcontracting without payment of Excise duty
2. Subcontracting under full payment of Excise duty
and if scrap is to generate under process. So how to maintain that in PO. and Later how to reconcile that in Excise flow..
I will be very thankful if anyone help me ...
Abhinay....

hi,
SUBCONTRACTING:
To create Subcontracting challan:
J1IF01 - Creating sub contracting Chelan
J1IFQ - Reconciliation for Chelan
J1IF13 - after receiving all items
Subcontracting without Payment of Duty
Creation of Subcontracting PO (ME21N)
Transfer Posting of Components to Subcontractor (Mvmt Type - 541) (MB1B/ME2O/MIGO)
Creation of Subcontracting Challan w.r.t. Transfer Posting Doc (J1IF01)
Goods Receipt w.r.t. Subcontracting PO and Refer Subcontracting Challan at the time of GR (MIGO) {GR with 101 and auto consumption of components with 543 movement}
Reconciliation of Subcontracting Challan (J1IFQ)
Completion of Subcontracting Challan (J1IF13)
Generation of Annexure IV (J1IFR)
Note: - In this case, you have to maintain the Assessable Value for the Components to be supplied to Vendor in J1ID and also Excise Tax rates for the Chapter IDs linked with these components. So during J1IF01, system will take the Assessable Value as Excise base Value and calculates the Excise Duties by taking Excise Tax Rates.
Subcontracting under Full Payment of Duty
Creation of Subcontracting PO (ME21N)
Transfer Posting of Components to Subcontractor (MB1B/ME2O/MIGO)
Creation of Outgoing Excise Invoice w.r.t. Transfer Posting Document (J1IS) - Used to send the components to Subcontractor's. Here 57F4 Challan is not created.
Master Data
MM01- Material Masters for Components and FG
XK01 - Vendor Master (Subcontractor)
CS01 - BOM for FG
ME11 - Purchase Inforecord for Subcontracting
Regards
Priyanka.P

Transaction code to assign the function module to the process code

Hi,
What is the transaction to assign the function module to the process code

Hello Preethi,
Try with these Tcodes:

WE41 0000 Process codes, outbound
WE42 RSECODIN 1000 Process codes, inbound
WE43 0000 Funct.module: Status record display
If useful reward.
Vasanth

Business Process Maps/ Process Flows for Retail Operations

Dear All,
I am looking for Business Process Maps/ Process Flows for Retail Operations like forecasting, inter store transfers, ASN, Procurement, Allocation etc.
Kindly provide me with a link, docs, PPts etc.
Appreciation would be in the form of points.
Regards,
Jack Silverz

Hi Jack
Seeing as you only got one reply - I'm jumping in with my 2-peneth.
Seldom have I found process content which sufficiently explains both manual and automated processes in a format which is sufficiently simple to engage discussion (between project teams and business representatives). Is there a way to strike the required balance - simplicity for the sake of engagement; yet rich enough to record SAP dependencies, system requirements and so forth.
An answer in my opinion is [here|https://ecohub.sdn.sap.com/irj/ecohub/solutions/control2007]. (Honest account - I work for Nimbus. But you don't have to take my word for it. Check out our case studies if you like. This approach is being adopted by several strategic SAP accounts several of which are listed [here|https://ecohub.sdn.sap.com/irj/ecohub/solutions/control2007]).
What might partly address your requirement is the [APQC Process Classification Framework|http://www.apqc.org/portal/apqc/site/?path=/research/pcf/index.html] . We took this framework as a starting point for building a model company process map. I cannot claim that it is Retail specific, but we have quite a few retail customers who have adopted Control 2007 and also several supply chain optimization projects which we have delivered.
If this is of interest - we provide a web hosted demonstration environment where you can explore the APQC process content I mentioned above. You can contact me through [SAP EcoHub|https://ecohub.sdn.sap.com/irj/ecohub/solutions/control2007] for more details
Kind regards, Nigel

Multi-Org impact on Oracle CRM modules especially on Oracle Service

Multi-Org impact on Oracle CRM modules especially on Oracle Service
====================================================
I have been searching for any information (notes,whitepapers/ presentation) on the impact of multi org implementation on Oracle Service module and so far not been able to find any either on metalink or on internet.
Any of you have any inputs on this ? Please provide the same if any.
basically,
Looking for the kind of security applied on SR creation form,Debrief form and charges form when a multi org is enabled.
I also tried to test this out in our instance and found that it seems to have no impact.
Gana

HI,
Yes indeed there is a impact of MULTI-ORG on the Service Module in 11i.
All the things are integrated now.
Everything is dependent on the MO:Operating Unit Profile Option and the setup which you had done.
1)
Security on SR creation Form:-
See you can implement the security, but for that you have to setup accordinglly and also to follow the process.
If you create 2 responsibilities with MO profile option different, then none of them will able to see the others data.
Note:-
But if you are using the instance to generate the SR, then you had to make it sure that the ITEM which you are using should be assigned to the Operating unit which is set in the MO profile Options of that responsibility.
2)
Debrief Form:-
As you must know that for debrief to work, you had to setup the Service Activities.
This is where you can define the security.
1) Create a Service activity,
2) Map it with BILLING TYPES
3) Map the Billing Types with Order Management Header and the Line Type
This the place where you can specify the Operating Unit.
When a user will log in and open a debrief form, then he will be able to see only those service activities which are mapped with the operating unit as that of set in MO Profile Option to the user.
3)
Charges:-
The same as the debrief is applied on the charges TAB.
Here you will only able to see the Service activites which are mapped with the operating unit as that of set in MO operating unit.
If you want ITEM level security, then you will be only able to see the items which are assigned to the Operating unit as that of set in the MO profile option.
Hope this will clear your doubt.
If want more clarification, you can ask me.
Regds,
Vikram

PP-PI - Process message processing and batch management in PI_CONS message

Hi All,
Hope you can help me to find the better solution... I will try to explain my scenario
Scenario: to control the production run PP-PI module is in use. Process order are created in SAP system and then transferred to the process control system where the execution of the process order is controlled On-line. Once per month the confirmations are transferred from this control system to SAP. In the Process control system batch are not managed. For good issue posting standard process message PI_CONS is used.
Now we have the situation that some raw materials used for process order processing are managed with batch. During the process order creation the batch related with this raw materials can be determined, only during the month when the raw material is entered in the plant is where the batch is determined. At the end of the month the batch of this materials is available in the SAP system (not in the process control system). Due to behavior of PI_CONS regarding batch if this characteristic is not informed in the process message or in the reservation an issue is trigger.My doubts are:
1.- If I need inform the batch during this confirmation ,an even split the quantities in the process message according the batch availability, I'm force to use a custom process message or there is other workaround? (remember is not feasible send the batch to the process control system)
2.- probably i miss something because I'm can't debug the execution of the process message. How can I debug the execution of a manually created process message?
Sorry for the long explanation I try to explain my scenario as better as possible.
Thanks in advance for your valuable inputs.

Thanks for your replay.
No really I don't like to make the batch mandatory, during the good issue is not feasible inform the batch due to it is not managed in the Process Control System. Due to the behavior of PI_CONS if for batch managed materials the batch is not informed in the message or in the reservation an error is trigger. In the reservation snot feasible inform the batch because in that moment is unknown.
My question is if it is feasible some how have like FIFO batch determination when the process message is processed without creating a custom message.
Thanks in advance

Require information on CRM module

Hi Gurus,
I got a requirement on data migration in CRM module.This is the first
time i am working with CRM module and i am not aware with CRM module.
Please provide some data with which i can understand the basic scenario
of CRM module and some material which helps for data migration in CRM
module.
Points will be rewarded.
Regards,
Sonali.

Dear Sonali,
Pls find the following links. The three main areas in CRM are Sales, Service and Marketting.
http://help.sap.com/bp_crmv250/CRM_DE/index.htm
https://websmp108.sap-ag.de/rkt-crm
http://help.sap.com/saphelp_crm50/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
http://www.sap.com/solutions/business-suite/crm/index.epx
Also pls find the link for Analytics:
The main 3 analytics in CRM are Sales Analytics:
http://help.sap.com/saphelp_crm50/helpdata/en/40/fad93f2e93f106e10000000a1550b0/frameset.htm
Service Analytics:
http://help.sap.com/saphelp_crm50/helpdata/en/f1/9dfb3b699bde74e10000000a114084/frameset.htm
Marketing Analytics:
http://help.sap.com/saphelp_crm50/helpdata/en/be/92fb3b28904f73e10000000a114084/frameset.htm
By the way which version of CRM are you going to use? 5.0, 5.1 or 5.2.
Data Migration:
In data Migration perspective you have to first identify which are the objects you are going to migrate like Contracts, Assets, Business Partner etc and based on that you have to finalize the strategy and approch (whether to use BAPI/Batch Input/Direct Input). Mostly LSMW is used. The steps are:
 Identification of Stake Holders
 Identification of Target data requirement
 Identification of Source data
 Finalizing the solution architecture (whether you will be using any intermediate staging env or not and whether to use an ETL tool for that)
 Mapping of source to target
 Resolution of data gaps
 Preparation of test plan and data
 Development
 Integration Testing
 Volume testing
 Production Load
Once you finalize the object to be migrated can think about the strategy for each. Business partner must be there.
Few assumption/important points for Business Partner:
-> All the relevant BP role types are defined in both CRM and R/3
-> All the necessary configuration (such as Bank Master, number range, etc.) on either CRM and R/3 side and middleware between CRM and R/3 is complete for correct flow of BP data from CRM to R/3
-> To accommodate this, SAP CRM needs to be configured to take the external number assignment for migrating Business Partner purpose
->If Business Agreement is there, once Business agreement is created on the CRM side, a Contract Account is created on the R/3 side. This part happens as part of normal middleware configuration.
Pls find the following helpful links with respect to Data Migration:
http://help.sap.com/saphelp_46c/helpdata/en/2e/9e4638a28b2763e10000009b38f8cf/frameset.htm
http://help.sap.com/erp2005_ehp_02/helpdata/en/78/9de93a4295ac61e10000000a114084/frameset.htm
http://help.sap.com/erp2005_ehp_02/helpdata/en/38/532640632cec01e10000000a155106/frameset.htm
http://www.sap.com/solutions/pdf/BWP_Accelerated_Data_Migration.pdf
Thanks,
Atin
Reward points if it helps.

Bussiness Process, Integration Process, cc-BPM, BPM

Hello Everybody!!! Please help me!
1) In XI, Business Process = Integration Process = cc-BPM = BPM ??? Are these four the same thing?
2) Please tell me if I'm wrong: we have two types of message exchange in XI, stateless (through simple message exchange) and (ii) statefull (with BPM). There is no other type, ok?
thank you
Julio

Hi Julio,
This is an excerpt from one of the posts:-
BPM- Business Process Management- in XI BPM and ccBPM interchangeably used. for more on BPM- as an SAP standpoint or Business Process level - -/people/thomas.volmering/blog/2005/09/21/welcome-to-the-new-bpm-corner
ccBPM- Cross Component BPM -
https://sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/library/xi/archive-xi_ppts_internal_etc/sap%20netweaver%20rig%20webinar%20-%20cross-component%20business%20process%20management%20with%20xi%203.0.pdf
http://help.sap.com/saphelp_nw2004s/helpdata/en/3c/831620a4f1044dba38b370f77835cc/frameset.htm
Hope this helps.
Regards.
Praveen

Parallel process in process chains

Hi All,
I have created a process chain with two parallel jobs (for forecast run) in APO DP. whenever i'm checking it, it is showing me that "Too many parallel processes for chosen server"
In the diagnosis, the message is "On the server you have chosen, there are only 1 batch processes available. The process chain has been designed in such as way that 2 processes must be processed parallel".
Do I need to maintain any settings.Please let me know.
Thank you.
Regards,
Raj

Hi Raj,
What it is complaining about is that the number of batch processes(background processes) available on the system are only 1 and you have given it 2 background processes..now if the system only has 1 bckgnd process,, how will it run 2 processes ) ??
You can check the number of background processes in SM50 and then modify the number of background processes in RZ10(start up profile)......Ask your basis guy to increase/check that???
Thanks
Abhi

How to identify which process in process chain executes in Batch and Dialog

Hi, We want to identify which processes in process chain is running in Batch mode or Dialog mode. Is there any where we can identify this from any table or transaction. (Eg Loading, DTP loading, Attribute change run, deletion of index, deletion of overlapping request, AND process, ABAP program , Master Data loading, Full Load, Delta load, Hierarchy Save, Start Process).
Regards
Vishwanath

Hi Vishwanth,
In Process Chain proces runs in background only.
refer here......
http://help.sap.com/saphelp_nw70ehp1/helpdata/en/7b/d4313b38bea774e10000000a114084/content.htm
Thanks,
Vijay.

How to stop a process in process chain

Can anyboday help , How to stop a process in process chain .
Thanks
PP

Hi Phani
In RSPC, Open the Meta Chain, In Process Chain Manu bar,
Select the option "Remove From Schedule"
Hope this will help you
Regards
Saravanan.ar

How to connect processes in Process chain

Hi,
How to connect processes in Process chain.
how to make it as black,green,red.
Thanks,
Madhu.

Hi,
u can connect first process in a Process chain to second, just click on first process and drag and drop onto second one.
3 options will appear:
1. succesfull---green line
2. unsuccesfull----red line
3. always-----black.
select one option then linked will be formed.
green line means the second process will be executed if and only if first process ran successfully.
red line means the second process will be executed if and only if first process ran unsuccessfully.
black line means line means the second process will be executed even if first process ran successfully or unsuccesfully.
bye.
"assign points if info. is helpful"
Narendra reddy.

CRM modules - Process questionnaires, Process flows

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