CRM Monitoring Solutions/Strategy? New to SAP monitoring need some ideas..

I started a new rotation in my IT job. I am working with the SAP Basis team and my project involves developing a "monitoring strategy" for all of the current SAP solutions our company has implemented.
I would like to first identify possible areas that may need monitored. Does anyone have ideas or suggestions for me for developing a plan specifically for CRM? Any help would be much appreciated! Thanks!

Mike,
Have you read the document: SAP CRM Operations Guide? The link below is for CRM 2007:
https://service.sap.com/~sapdownload/011000358700001185592007E/CRM2007SOGV1.pdf
Alternatively this is found at http://service.sap.com/instguides
SAP Business Suite Applications
->SAP CRM
->SAP CRM 2007
->CRM Product
->Operations Guide CRM 2007
Take care,
Stephen

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I just started my first job out of school two weeks ago. My first project is to work on a "monitoring strategy" for our large SAP enterprise system. We have CRM, SRM, ERP, Sol Man, EDOS, XI, etc... I am supposed to dig into each of these portions of SAP and determine what may need monitored and how to set that up... Does anyone have any ideas of how I should get started? I am new to SAP but have a decent high level understanding of it. Any help would be appreciated. Thanks

The first thing about being a newbie (welcome though!) to monitoring questions at SDN is that you need to read the "rules of engagement" first.
These clearly state:
>- Please do not Cross post.
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New to Solaris administration - Need some help with some issues

Hello all,
I am a new to Solaris administration and need some assistance with a few things. I was going to make separate posts but decided it would be easy to keep track of in one. I really do not know much about the OS but I do have a little Linux background so that might help me out. I am going to number my problems to keep them sorted, so here we go.
The machine:
Sunfire V880
4x 73GB HDs
PCI dual fiber channel host adapter
Attached RAID array:
Sun StorEdge T3 Array with 9x 73GB HDs
Sun DDS4 Tape Drive in a Unipack
OS: Solaris 5.10
Updates: Updated everything except 2 patches (Updating is a real pain isn't it? At least it seems that way to me.)
1. So I might as well start with the update issues! These 2 updates will not install:
-PostgreSQL 8.2 source code, (137004-02)
Utility used to install the update failed with exit code {0}.
-Patch for mediaLib in solaris, (121620-03)
Install of update failed. Utility used to install the update is not able to save files. Utility used to install the update failed with exit code 4.
No idea why the PostgreSQL update is not working, but the medialib patch seems to not have enough hard drive space.
2. Where are all the drives? I don't know how to find the RAID box or the other 3 internal hard drives. When I installed the OS, I think I installed it on only one hard drive and that might be part of the reason why the medialibe update above says that I don't have enough space.
3. I probably need more space for the OS and updates, is there a way to "add" space onto the hard drive that currently is running the OS?
3. Once I see the other hard drives I wish to combine them to make a RAID 0 and RAID 5 array, how do I go about doing that?
4. How can I find/see the tape drive?
5. Does my swap space really need to be 64GB? I know the book I have read suggests it, but I only made it 5GB because it didn't seem to make sense to make it 64GB.
Thank you in advance for the help. I know these are a lot of questions to ask but please go easy on me :)
rjbanker
Edited by: rjbanker on Mar 7, 2008 8:21 AM

SolarisSAinPA*
1.
-PostgreSQL 8.2 source code, (137004-02)
Utility used to install the update failed with exit code {0}.
Exit code 0 means there were no errors. When you run showrev -p 137004-02, does your system show that the patch is installed? You can check the log for a particular patch add attempt in /var/sadm/patch/+patch_num_rev+1- A bunch of stuff shows up, here is a portion (I am not entirely sure what it means, there must be a least a page of stuff like this):
Patch: 121081-08 Obsoletes: Requires: 121453-02 Incompatibles: Packages: SUNWc cccrr, SUNWccccr, SUNWccfw, SUNWccsign, SUNWcctpx, SUNWccinv, SUNWccccfg, SUNWcc fwctrl
Patch: 122231-01 Obsoletes: Requires: 121453-02 Incompatibles: Packages: SUNWc ctpx
Patch: 120932-01 Obsoletes: Requires: Incompatibles: Packages: SUNWcctpx
Patch: 123123-02 Obsoletes: Requires: Incompatibles: Packages: SUNWccinv
Patch: 121118-12 Obsoletes: Requires: 121453-02 Incompatibles: Packages: SUNWc smauth, SUNWppror, SUNWpprou, SUNWupdatemgru, SUNWupdatemgrr, SUNWppro-plugin-su nos-base
2.
Where are all the drives? I don't know how to find the RAID box or the other 3 internal hard drives. When I >installed the OS, I think I installed it on only one hard drive and that might be part of the reason why the >medialibe update above says that I don't have enough space.
When you run format command, how many drives are listed? Identify your root drive (compare with output of df command you ran earlier) Please post here.2. Output of df-hk, looks like I ran out of room. Should I just go ahead and reinstall the OS?
Filesystem size used avail capacity Mounted on
/dev/dsk/c1t0d0s0 5.9G 5.4G 378M 94% /
/devices 0K 0K 0K 0% /devices
ctfs 0K 0K 0K 0% /system/contract
proc 0K 0K 0K 0% /proc
mnttab 0K 0K 0K 0% /etc/mnttab
swap 42G 1.3M 42G 1% /etc/svc/volatile
objfs 0K 0K 0K 0% /system/object
/platform/sun4u-us3/lib/libc_psr/libc_psr_hwcap1.so.1
5.9G 5.4G 378M 94% /platform/sun4u-us3/lib/libc_psr.so.1
/platform/sun4u-us3/lib/sparcv9/libc_psr/libc_psr_hwcap1.so.1
5.9G 5.4G 378M 94% /platform/sun4u-us3/lib/sparcv9/libc_psr.so.1
fd 0K 0K 0K 0% /dev/fd
swap 42G 1.1M 42G 1% /tmp
swap 42G 32K 42G 1% /var/run
/dev/dsk/c1t0d0s7 46G 47M 46G 1% /export/home
3. So I guess the general consensus is to reinstall the OS, is that correct?
4. There is nothing in \dev\rmt, and unfortunately I don't have a tape to test it with!
5. I guess 5GB will be ok for what we do.
Alan.pae*
1. I think the above text might explain why it failed, although I don't know how to correct it.
2. Output of format:
# mount
/ on /dev/dsk/c1t0d0s0 read/write/setuid/devices/intr/largefiles/logging/xattr/onerror=panic/dev=1d80008 on Mon Mar 10 10:56:51 2008
/devices on /devices read/write/setuid/devices/dev=4dc0000 on Mon Mar 10 10:56:19 2008
/system/contract on ctfs read/write/setuid/devices/dev=4e00001 on Mon Mar 10 10:56:19 2008
/proc on proc read/write/setuid/devices/dev=4e40000 on Mon Mar 10 10:56:19 2008
/etc/mnttab on mnttab read/write/setuid/devices/dev=4e80001 on Mon Mar 10 10:56:19 2008
/etc/svc/volatile on swap read/write/setuid/devices/xattr/dev=4ec0001 on Mon Mar 10 10:56:19 2008
/system/object on objfs read/write/setuid/devices/dev=4f00001 on Mon Mar 10 10:56:19 2008
/platform/sun4u-us3/lib/libc_psr.so.1 on /platform/sun4u-us3/lib/libc_psr/libc_psr_hwcap1.so.1 read/write/setuid/devices/dev=1d80008 on Mon Mar 10 10:56:50 2008
/platform/sun4u-us3/lib/sparcv9/libc_psr.so.1 on /platform/sun4u-us3/lib/sparcv9/libc_psr/libc_psr_hwcap1.so.1 read/write/setuid/devices/dev=1d80008 on Mon Mar 10 10:56:50 2008
/dev/fd on fd read/write/setuid/devices/dev=50c0001 on Mon Mar 10 10:56:51 2008
/tmp on swap read/write/setuid/devices/xattr/dev=4ec0002 on Mon Mar 10 10:56:52 2008
/var/run on swap read/write/setuid/devices/xattr/dev=4ec0003 on Mon Mar 10 10:56:52 2008
/export/home on /dev/dsk/c1t0d0s7 read/write/setuid/devices/intr/largefiles/logging/xattr/onerror=panic/dev=1d8000f on Mon Mar 10 10:56:57 2008
3. Judging by the above text I will be doing a reinstall huh?
4. Actually I am not familiar with tape backups let alone solaris backup apps! Any suggestions? (Preferably free, have to cut down on costs.)
5. No comment
Thanks for the help, hope to hear from you again!
rjbanker

Still Have v. 10.4.11 but am configuring a new MBP and I need some advice..

hey-
I am replacing my 3 year-old MBP which never made it to the Leopard stage, because I was chicken. This one is going to be cleaned up and given to a family next door from a real poor area of Mexico and until they saw this had never seen a notebook. So I am excited about this.
anyway, I am configuring a new MBP together and I have a few questions that are probably pretty basic, but still questions. I should have thought of this before, but is getting a new MBP with Snow Leopard installed on the machine (and I was old by the support guy who helped me with the configuration since it will be used for a graduate school of architecture, planing, and preservation program too.
any feeling on jumping from 10.4.11 (which I guess is Tiger OS X) to Snow Leopard and totally bypassing Leopard? It sounds like Snow Leopard is pretty much a major "update" to Leopard, but that is probably wrong. (Just a side questions, what does the Operating System OS X mean and do all of the operating system have OS X or did it start at OS 1 and will keep going up?)
Is there a time when a person who wants to try and focus on school or other important things can pretty much be sure that a new OS has had sufficient time for the major bugs to be worked out and most likely can feel safer about making the purchase than if they had not waited and did not really care-thinking that Apple would get them fixed and the updates would fix the problems? I do not tend to think this way, but in this situation I am going out a bit from my usual "way" and living or should I saying hoping that this has happened and is true? Does that make sense? So, any feeling if SL has been out long enough now that Apple has had a chance to make sure it is doing well and has pretty much been integrated into the hardware and properly functioning of the notebook as a "single unit?"
thanks in advance for any feedback and I apologize if the wording was incorrect or I did not explain myself clear enough.

You should not find it hard to jump from using Tiger (Mac OS 10.4) directly to using Snow Leopard (Mac OS 10.6). Some things are a little different, including a few changes to system preferences & how the Finder handles changing views from one folder to the next, but it is fundamentally the same from a user interface standpoint. In fact, there are very few interface differences you would notice between using Leopard (Mac OS 10.5) & Snow Leopard.
What you will most likely notice the most when going from a 3 year old MBP to a new one is that its response is substantially quicker: startup is quicker, apps open faster, Finder tasks complete in less time, etc. This is due both to the more powerful CPU & other components in the new machine & to the new OS, which is more efficient than previous ones.
"Mac OS" is the generic name for Apple's proprietary operating system that runs Macintosh computers. There were versions 1 through 9 of this operating system, starting with the one developed by Apple for the first Mac that appeared in 1984, but the first version to get the "Mac OS" designator was Mac OS 8, released in 1997. It was followed by Mac OS 9, released in 1999. All of these versions can be considered decedents of the first one, with strong family resemblances both in their internal structures & graphic user interfaces. Mac OS X is much different internally, incorporating many components of the venerable UNIX operating system first developed in 1969 at AT&T's Bell lab, plus a graphic user interface update (named "Aqua") more suited to its greatly improved capabilities. It is not a "pure" UNIX variant but instead a synthesis of UNIX & Apple's old & current technologies.
Each major revision of Mac OS X has had a cat name & a "point number" like Cheetah for 10.0 or Tiger for 10.4. Each revision has brought new features to the OS as well as under-the-hood improvements. Unfortunately, these improvements come at a cost in terms of legacy support. Some applications require revisions to work with each new major version, as do some of the drivers for external hardware. Generally speaking, fairly current apps & hardware drivers have gotten or will get revised for Snow Leopard if needed, but there are no guarantees that all ever will.
There are also bugs in every major OS release from every OS maker. Generally, these are obscure, affect few users significantly, & are eliminated in updates released after the first major version, but even the updates can introduce new bugs. Snow Leopard appears to be more bug free than any prior Mac OS major release, but the possibility exists that some bug will affect you in some critical way.
That said, the chances of this are low, & you should not read too much into reports here of problems unless they are widespread & describe very closely the same problem. Keep in mind that there are already several million copies of Snow Leopard in use; any really widespread problems would result in tens of thousands of complaints & probably make the evening news as well.

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I started a new rotation in my IT job. I am working with the SAP Basis team and my project involves developing a "monitoring strategy" for all of the current SAP solutions our company has implemented.
I would like to first identify possible areas that may need monitored. Does anyone have ideas or suggestions for me for developing a plan specifically for SRM? Any help would be much appreciated! Thanks!

Hello Mike,
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Hello!
During the installation when I set that the computer is not networked, everything (SMC) seems to work absolutely fine.
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Hi and Welcome to the Forums!
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Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Welcme to the cmmunity supprt frums
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Are you using Desktop manager to try to transfer?
Nurse-Berry
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CRM Monitoring Solutions/Strategy? New to SAP monitoring need some ideas..

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