CRM ON DEMAND

Hi,
I wanted to learn CRM ON Demand.Searched a lot on this topic but i am unable to find any relevant document to get aqauinted on crm on demand.
Request to please give me some study material like user guide on crm on demad to learn the basics.

Check out this library. The help file alone is enough to learn it but you'd need hands on experience to really learn it. You might also try registering for a free 30 day trial account and play around with it
http://download.oracle.com/docs/cd/E22393_01/homepage.htm
http://www.oracle.com/us/products/applications/crmondemand/index.html
Udaya

Similar Messages

Integrating CRM On Demand with EBS (12.1.3) using BPEL

Hi,
I am working on POC for the integration between EBS and CRM On Demand. We are EBS R12.1.3 and have SOA Suite 10g.
We are planning to use BPEL to do this communication between EBS and CRM OD. Is this something that is possible using BPEL. In additional to BPEL, do we need Java coding or any other language coding?
I donwloaded the Account WSDL from the CRM OD website. Created a new BPEL Process using that WSDL. I read that we need to pass the login credentials using a soap header. Can you please let me know how we can do this in a BPEL Process.
Any pointers would help me alot.
Thanks in advance.
Thanks,
Sreenivas.

Hi,
I found a document about using this feature with EBS 11i. I could not find any document that says it is not supported.
http://simplelogic.in/casestudy/Oracle_EBS_11i_Resumable_Space_Allocation_For_Manufacturing_Sector.pdf
Regards,
Bashar

Error while calling siebel crm on demand web service

Hi.
Has anyone encounter this problem before while trying to invoke the Siebel crm on demand web services? Please help.
Also, do I have to set up the SSL Trust Key and trust file to include the Siebel crm SSL cert?
faultCode: {http://schemas.xmlsoap.org/soap/envelope/}Server.generalException
faultString: com.ibm.wsspi.channel.framework.exception.ChannelException: com.ibm.wsspi.channel.framework.exception.ChannelException: Invalid trust file name of null
faultActor: null
faultDetail:

Hi, yes I only use jax-ws to generate client artifacts for On Demand. I can imagine for first time user you have really big problems to generate the client code... The reason for this is in most cases the size of the wsdl files.
What you can do is.
1. Think about what you really need of the selected wsdl. eg. if it is account do you need all related objects like PlanAccount etc?
2. If you know what you need start to delete the not needed definitions from the wsdl and try the generation of client afterwards.
Best Regards
SL

Consumer Contact's Web Service CRM On Demand: Problem to do an operation!

Hi,
I'm trying to consume a Web service offered by CRM On Demand, namely it is the Contact object.
The steps I followed were:
1) Download the file .wsdl associated with contact from CRM On Demand
2) Generate Proxy web service from JDeveloper 10g (version: 10.1.3)
3) Configure the client to consume the resource and to do, for example, the contact’s insertion.
I can make a login and a logout on the Web Service correctly, but when I try to do an insertion I can’t do it.
The log generated by JDeveloper when running the client is as follows:
WARNING: Unable to connect to URL: https://secure-ausomxgfa.crmondemand.com/Services/Integration due to java.security.PrivilegedActionException: javax.xml.soap.SOAPException: Message send failed: www-proxy.au.oracle.com
error: java.rmi.RemoteException: ; nested exception is:
HTTP transport error: javax.xml.soap.SOAPException: java.security.PrivilegedActionException: javax.xml.soap.SOAPException: Message send failed: www-proxy.au.oracle.com
java.rmi.RemoteException: ; nested exception is:
HTTP transport error: javax.xml.soap.SOAPException: java.security.PrivilegedActionException: javax.xml.soap.SOAPException: Message send failed: www-proxy.au.oracle.com
at crmondemand.runtime.Contact_Stub.contactInsert(Contact_Stub.java:283)
at crmondemand.ContactClient.contactInsert(ContactClient.java:96)
at crmondemand.ContactClient.main(ContactClient.java:71)
Caused by: HTTP transport error: javax.xml.soap.SOAPException: java.security.PrivilegedActionException: javax.xml.soap.SOAPException: Message send failed: www-proxy.au.oracle.com
at oracle.j2ee.ws.common.util.exception.JAXRPCExceptionBase.<init>(JAXRPCExceptionBase.java:93)
at oracle.j2ee.ws.common.util.exception.JAXRPCExceptionBase.<init>(JAXRPCExceptionBase.java:89)
at oracle.j2ee.ws.client.ClientTransportException.<init>(ClientTransportException.java:33)
at oracle.j2ee.ws.client.http.HttpClientTransport.invokeImpl(HttpClientTransport.java:144)
at oracle.j2ee.ws.client.http.HttpClientTransport.invoke(HttpClientTransport.java:121)
at oracle.j2ee.ws.client.StreamingSender._sendImpl(StreamingSender.java:169)
at oracle.j2ee.ws.client.StreamingSender._send(StreamingSender.java:111)
at crmondemand.runtime.Contact_Stub.contactInsert(Contact_Stub.java:265)
... 2 more
The HTTP Proxy Server settings (Tools-> Preferences-> Web Browser and Proxy) in JDevloper is:
- Host name: www-proxy.au.oracle.com
- Port: 80
- Exceptions: xpvmware | *. oracle.com | *. peoplesoft.com | *. jdedwards.com | *. mlab.jdedwards.com | *. oracle.com | *. peoplesoft.com | *. jdedwards.com | * . mlab.jdedwards.com
- No authentication.
I'm not sure if it's a problem with HTTP proxy server settings or URL/ENDPOINT problem, because maybe I am trying to access an incorrect URL.
If I try to access from the browser to this URL I can't access the wsdl, so I do not know if this address is correct, but is specified in the file. Wsdl:
<soap:address location="https://secure-ausomxgfa.crmondemand.com/Services/Integration" />
For this reason, I supposed that it is correct...
I have tried to access via URL with the follows:
- https://secure-ausomxgfa.crmondemand.com/Services/Integration
- https://secure-ausomxgfa.crmondemand.com/Services/Integration/Contact
- https://secure-ausomxgfa.crmondemand.com/Services/Integration/Contact?wsdl
In all I have the next response from the Internet browser:
<?xml version="1.0" encoding="UTF-8" ?>
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
<soap:Body>
<soap:Fault>
<faultcode>soap:Client</faultcode>
<faultstring>Client</faultstring>
<detail>
<ErrorCode>SBL-ODU-01001</ErrorCode>
<ErrorMessage>An invalid command was specified: doGet with no data</ErrorMessage>
</detail>
</soap:Fault>
</soap:Body>
</soap:Envelope>
Since the client generated, I have tried with the follows:
1) System.setProperty("javax.xml.ws.BindingProvider.ENDPOINT_ADDRESS_PROPERTY", endpoint);
2) myPort.setEndpoint(endpoint);
where endpoint = "https://secure-ausomxdsa.crmondemand.com/Services/Integration" + ";jsessionid=" + idSesion;
or "https://secure-ausomxdsa.crmondemand.com/Services/Integration" (with both options I can do the operation...)
and idSesion = logon("https://secure-ausomxdsa.crmondemand.com/Services/Integration",USERNAME,PASSWORD);
Do you know what is the correct URL (endpoint)?
Is that a correct HTTP proxy server configuration to invoke a Web service CRM On Demand? But so, what is the correct setting? And if it is a good configuration, what am I doing wrong?
The source code from my client is:
String idSesionFull=null, idSesion=null, endpoint=null;
try {
crmod.DefaultClient myPort = new crmod.DefaultClient();
System.out.println("Invoking: " + myPort.getEndpoint());
ListOfContact list = new ListOfContact();
ListOfContact outlist = new ListOfContact();
Contact[] contacts=new Contact[2];
Contact contact=new Contact();
//ContactWS_ContactInsert_Input in=new ContactWS_ContactInsert_Input();
//ContactWS_ContactInsert_Output out=new ContactWS_ContactInsert_Output();
// Login WS (HTTPS)
//URL = "https://secure-ausomxdsa.crmondemand.com/Services/Integration"
idSesionFull=conexionWS_CRM.logon(URL,USERNAME,PASSWORD);
idSesion = conexionWS_CRM.getSessionId(idSesionFull);
//Another option I have tested: endpoint = "https://secure-ausomxdsa.crmondemand.com/Services/Integration" + ";jsessionid=" + idSesion;
endpoint = "https://secure-ausomxdsa.crmondemand.com/Services/Integration";
myPort.setUsername(USERNAME);
myPort.setPassword(PASSWORD);
myPort.setEndpoint(endpoint);
System.setProperty("javax.xml.rpc.service.endpoint.address", endpoint);
System.setProperty("javax.xml.rpc.security.auth.username", USER);
System.setProperty("javax.xml.rpc.security.auth.password", PASSWORD);
System.setProperty("javax.xml.ws.BindingProvider.ENDPOINT_ADDRESS_PROPERTY", endpoint);
// Add contacts
for (int i = 0; i < contacts.length; i++) {
contact.setContactId("WSCRM"+i);
contact.setContactFirstName("JDeveloper"+i);
contact.setContactLastName("prove"+i);
contact.setCellularPhone("77777777"+i);
contact.setExternalSystemId("1234"+i);
contacts=contact;
list.setContact(contacts);
//in.setListOfContact(list);
//in.setEcho("OFF");
outlist=myPort.contactInsert(list,"OFF"); //<--- Is it correct????
Contact[] results = new Contact[2];
Contact result = new Contact();
for (int i = 0; i < contacts.length; i++) {
results=outlist.getContact();
System.out.println("ID:"+results[i].getContactId()+" Name:"+results[i].getContactFirstName());
// Logout WS (HTTPS)
logoff(URL, idSesion);
} catch (Exception ex) {
System.out.println("error: "+ex);
ex.printStackTrace();
logoff(URL, idSesion);
Any idea to solve this problem?
Thank you very much in advance for any help.
Edited by: user12158402 on 03-nov-2009 12:39
Edited by: user12158402 on 03-nov-2009 12:45
Edited by: user12158402 on 03-nov-2009 12:47

Hi Royston,
thank you for your help, but unfortunately I have the same error message.
Here is the XML I use, I added the authentication that you provided me.
<?xml version="1.0" encoding="utf-8"?>
<soapenv:Header>
     <wsse:Security>
          <wsse:UsernameToken>
               <wsse:Username>EUROMASTERFR/AELMASKOUNE</wsse:Username>
               <wsse:Password>aqwAZE19</wsse:Password>
          </wsse:UsernameToken>
     </wsse:Security>
</soapenv:Header>
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:tns="urn:crmondemand/ws/account/10/2004" xmlns:xsdLocal1="urn:/crmondemand/xml/account">
<soap:Body>
<tns:AccountWS_AccountQueryPage_Input>
<tns:PageSize>10</tns:PageSize>
<xsdLocal1:ListOfAccount>
<xsdLocal1:Account>
<xsdLocal1:CurrencyCode/>
<xsdLocal1:AccountName>IBM</xsdLocal1:AccountName>
</xsdLocal1:Account>
</xsdLocal1:ListOfAccount>
<tns:StartRowNum>0</tns:StartRowNum>
</tns:AccountWS_AccountQueryPage_Input>
</soap:Body>
</soap:Envelope>
but for (xmlns: WSSE = "http://schemas.xmlsoap.org/ws/2002/xx/secext" do not forget to enclose the tag with a '>') I do not know to include it.
Best Regards.
Anas

How to use multiple instances in Oracle CRM On Demand

Hi,
Just wanted to know if we can have multiple instances in Oracle CRM On Demand? Our company has bought licenses for Oracle CRM On demand and have received a single link for the development / staging, but we have two seperate business units that will be using this systems and their processes are completely different....I thing i wanted to ask is if we can have a sub system within a big system without both interfering into each others processes.
I hope it makes sense.
Thanks
Ahmed

Hi Ahmed,
This might be quite possible. Again, it depends on the organizational and technical complexity of both these BU's.
1. There can be different processes in different geographies in which your application might be used. Inorder to achieve this in a single instance of CRM On Demand.
There can be some fields that are specific to certain region, in that case you can use Roles, Access Profiles, Dynamic Layouts to change the Fields of the layouts which will allow the user to enter/read information specific to only that user.
2. Workflows can be used to trigger an event only for users in certain BU defined in your application.
Also the Sales Process is specific to a Role and by configuring them correctly you can make these processes fit your requirements.
3. There are somethings that always remain the same though, like Accounts, Contacts , other entities and the pre-defined relationships, their names. Off-course these can be modified but when modified they apply through the applications. So you won't be able to have different names to the Account entity in the Major BU and the subset BU.
I would suggest you get in touch with Oracle Expert Services if you are looking to get more details on how you can make best out of a single instance.
Good Luck!
Royston

Oracle CRM On Demand Outlook Integration - Add-in shows inactive

I have followed the steps given in the Oracle CRM On Demand->MySetup.
After installing the OEI, the dll file is registered.
In MS outlook->Tools->Trust Center->Add-ins. The Siebel Outlook Integration Add-ins is shown in the "Inactive Application Add-ins".
How can this be enabled/Active so that Oracle CRM On Demand application is integrated with Microsoft Outlook?
kindly advice.

Finally found a solution for this problem:
In MS Outlook 2007, navigate to Tools->Trust Center->Macro Security-> Select option "Warnings for all macros".
Restart MS Outlook and the Oracle CRM email Integration buttons will appear..
Hope this helps..

How to implement MVG liked function in CRM on demand

Is there any where we can create a MVG(Multi Value Group) liked field in Crm on demand, that's a field can input more than 1 value.Thanks in advance.

Hi, Custom ones cannot be configured. Standard Ones like SR-Solutions, Activity-Users are pre-built and available. The option is to think about creating custom web applets using WS
-- Venky CRMIT
Edited by: Venky CRMIT on May 20, 2009 1:56 PM
Edited by: Venky CRMIT on May 20, 2009 1:56 PM

How to enable Custom Objects in offine edition of CRM On Demand

Hi,
We need to enable Custom Objects in the offline edition of CRM On Demand so that Sales Reps can capture the additional information while they are in the field. I wanted to know how do we enable the Custom Objetcs in the offline edition.
Any pointers would be of big help.
Thanks,
Prashant

Hi, Offline edition doesnt support custom objects or any other object that is not available as part of the default offline solution. Hope it helps
-- Venky CRMIT

Importing CRM On Demand Environment Certificates on SOA Suite.

Hi All,
I am trying to invoke CRM On Demand Environment Web Services from a SOA Suite.
Normally for CRM On Demand Environment you will need to import a Certificate as it is an external Environment hosted by Oracle.
I am able to do add the certificate on the server using the keytool and create Identity and Trust, but when I try to invoke SOA Process invoking the CRM OD Web Service, the SOA Process fails
Has anyone tried importing CRM OD Certificates in the SOA Suite.
Regards,
Varun

Download PIM Sync on Demand from your pod's My setup link -> Data Integrations

Newbie: Oracle CRM on Demand Import Problem

Hello All,
I am loosing my mind here. I am new to Oracle CRM on demand and I am trying to Import 1 Contact record through the application using the Import Data. I am only testing with 1 record but I am not able to do the import, it is always giving me the same error.
"1","41453","Record Specific Error","External Id: 1-4301","An unexpected error occurred during the import of the following row: 'External Id: 1-4301'".
The parameters I chose for the import are:
* External Unique ID
On Demand Predefined Fields
On Demand Row ID
* Create Additional Records
Don't Import Duplicate Records
Overwrite Existing Records
* Create New Record
Don't Create New Record
* Add New Value To Picklist
Don't Import Field Value
* Create Associated Record
Don't Create Associated Record
Date Values Format: EUR -DD.MM.YYYY 24:mm:ss
File Encoding : UTF-8
CSV Delimter : ,
Can anyone PLEASE HELP !!
Thanks
Greg

Hi,
Remove the Field validations and import the data again it will works, after that place the field level validation on a require field. For example in Opportunity Sales Stage is Mandatory field, if any validation on Sales stage Id(because most of the people uses validation not to goto next stage unless and until previous stage completed). So in data load if at all Closed/won record is there then the validation comes into picture and it gives the error like 'An unexpected error during field import'. I think this is one of bug in CRMOD:-) Try it and i hope you will succeed.
Cheers
Subbu

Serveral questions to CRM On demand release 16

Hi All,
I am using trial version of Oracle CRM On Demand release 16, and I have serveral questions to ask:
1. In the help document "Administering Oracle CRM On Demand/Business Process Management/Creating workflow Rule Actions" mentioned that we can create an Update value action but I can't find this function in workflow rule action.
So do we have to pay for this function just as "Assign a Book action"?
2. I can't add new values to Service Request's Status picklist, it's a read-only one.
Is there any way to achieve this?
Thanks for any suggestion!

Hi
1.The Action 'Update Value' is availble under Triger Event-'Before Modified Record Saved'.
I am not sure why you have to pay for "Assign a Book action". Thats out of the box functionality.
2. Yes, SR status is a read only picklist. One workaround I can think of is to create a Custom field for Status. Then run a WF to sync the values of the Custom Status field with the Original Status field (particuluarly the Open and close values. That will maintain the integrity of all the SR matrices).

How to execute an internal WebService from CRM On Demand?

Hello,
I would like to know how to execute an internal WebService, for example Contact's WebService, from CRM On Demand?
I have seen in the online documentation:
"An integration event is a mechanism for triggering external processes that are based on changes (create, update, delete, associate, dissociate) to the records in Oracle CRM On Demand.
You can specify which fields on a record that you want to track. If your company wants to use workflow rules to create integration events, contact Customer Care to request support for Integration Event Administration and to specify the total size of the integration event queues that you require".
I have this option activated. In fact, I have tried to create a workflow rule to assign an integration event to call the WebService process, but I couldn't do it...
Thank you and regards.

Hi, sorry for the late answer. I now understand what you are trying to do, it is an automatic approach so you will need to use integration events.
So if custom object 2 field is changed you have to generate an integration event with a workflow that triggers when modified record is saved. The event should be transfered to the queue you defined.
What you need is an external componenet e.g. java component that is running in an application server and polls every (let's say 30 seconds for events in the queue. If there is an event in the queue you will need the custom object 3 Id and the value for the field you would like to update and afterwards you can update the related customonject3 record with a ws call.
If you use java you can start the timer with a servlet lifecycle event (when application is up start the timer for polling)
Best Regards
SL

CRM on Demand Reporting; Action Links in Pivot Tables

Hi All
I have a problem with Action Links for Oracle CRM on Demand. When I click on an action link to navigate to an account detail page, I get the following error:
The record you are trying to access has been deleted or has been assigned a new owner and you no longer have access to it. If you deleted the record, it may be accessed in Deleted Items. If you continue to have problems contact your Oracle CRM On Demand Administrator.
Browsing the forums brought up this thread: Can't access a record with an ActionLink
In this thread it's said to place the Account ID column right next to the Account Name column. This solution works for regular tables, but not for pivot tables.
Is it possible to link to an account detail page from pivot links?

For pivot tables you will have to use this method in order to be able to drill down to the detail page:
On you Report-
Define Criteria: Add the Account ID (Record ID field is a must)
- Click on the Properties icon on this column--> Data Format Tab --> uncheck Override Default Data Format and select Plain Text from the Treat Text as drop down.
Add the below code in the text area.
"http://"@[html]"<a target=_top
href=https://*secure-ausomxXXX*.crmondemand.com/OnDemand/user/AccountDetail?OMTGT=AccountDetailForm&OMTHD=AccountDetailNav&AccountDetailForm.Id="@">View Account</a>"
Add this column on the Rows section of the pivot table.
Hope this helps!
Royston

"Cipher not initialized" when trying to invoke CRM On Demand web service

Hi,
I'm try to invoke CRM On Demand web service for which there is a pre-req to get a session ID by making an https request. I've the below java embedded code which does that. It works fine if I run the below code in my desktop as a java program, but when I deploy it on SOA 11g I get "Caused by: java.lang.IllegalStateException: Cipher not initialized" error (find below the stack trace). Please let me know what's going wrong here?
String sessionString = "FAIL";
String wsLocation =
"https://secure-********.crmondemand.com/Services/Integration";
String headerName;
try {
// create an HTTPS connection to the OnDemand webservices
java.net.URL wsURL =
new java.net.URL(wsLocation + "?command=login");
java.net.HttpURLConnection wsConnection =
(java.net.HttpURLConnection)wsURL.openConnection();
// disable caching
wsConnection.setUseCaches(false);
// set some http headers to indicate the username and password we are using to logon
wsConnection.setRequestProperty("UserName",
wsConnection.setRequestProperty("Password", "***********");
wsConnection.setRequestMethod("GET");
// see if we got a successful response
if (wsConnection.getResponseCode() ==
java.net.HttpURLConnection.HTTP_OK) {
// get the session id from the cookie setting
for (int i = 0; ; i++) {
headerName = wsConnection.getHeaderFieldKey(i);
if (headerName != null &&
headerName.equals("Set-Cookie")) {
// found the Set-Cookie header (code assumes only one cookie is being set)
sessionString = wsConnection.getHeaderField(i);
if (sessionString != null ||
sessionString.startsWith("JSESSIONID")) {
break;
String formattedID =
sessionString.substring(sessionString.indexOf("=") + 1,
sessionString.indexOf(";"));
setVariableData("SessionID", formattedID);
//System.out.println("Session ID: " + sessionString);
} catch (Exception e) {
e.printStackTrace();
setVariableData("SessionID", e.getMessage());
System.out.println("Logon Exception generated :: " + e);
throw new RuntimeException(e);
Caused by: java.lang.IllegalStateException: Cipher not initialized
at javax.crypto.Cipher.c(DashoA13*..)
at javax.crypto.Cipher.update(DashoA13*..)
at com.certicom.tls.provider.Cipher.update(Unknown Source)
at com.certicom.tls.record.MessageEncryptor.compressEncryptSend(Unknown Source)
at com.certicom.tls.record.MessageEncryptor.compressEncryptSend(Unknown Source)
at com.certicom.tls.record.MessageFragmentor.write(Unknown Source)
at com.certicom.tls.record.WriteHandler.write(Unknown Source)
at com.certicom.tls.interfaceimpl.TLSConnectionImpl.fireAlertSent(Unknown Source)
at com.certicom.tls.record.handshake.HandshakeHandler.fireAlert(Unknown Source)
at com.certicom.tls.record.handshake.HandshakeHandler.fireAlert(Unknown Source)
at com.certicom.tls.record.handshake.HandshakeHandler.handleHandshakeMessage(Unknown Source)
at com.certicom.tls.record.handshake.HandshakeHandler.handleHandshakeMessages(Unknown Source)
at com.certicom.tls.record.MessageInterpreter.interpretContent(Unknown Source)
at com.certicom.tls.record.MessageInterpreter.decryptMessage(Unknown Source)
at com.certicom.tls.record.ReadHandler.processRecord(Unknown Source)
at com.certicom.tls.record.ReadHandler.readRecord(Unknown Source)
at com.certicom.tls.record.ReadHandler.readUntilHandshakeComplete(Unknown Source)
at com.certicom.tls.interfaceimpl.TLSConnectionImpl.completeHandshake(Unknown Source)
at com.certicom.tls.record.WriteHandler.write(Unknown Source)
at com.certicom.io.OutputSSLIOStreamWrapper.write(Unknown Source)
at java.io.BufferedOutputStream.flushBuffer(BufferedOutputStream.java:65)
at java.io.BufferedOutputStream.flush(BufferedOutputStream.java:123)
at java.io.FilterOutputStream.flush(FilterOutputStream.java:123)
at weblogic.net.http.HttpURLConnection.writeRequests(HttpURLConnection.java:158)
at weblogic.net.http.HttpURLConnection.getInputStream(HttpURLConnection.java:363)
at weblogic.net.http.SOAPHttpsURLConnection.getInputStream(SOAPHttpsURLConnection.java:37)
at weblogic.net.http.HttpURLConnection.getResponseCode(HttpURLConnection.java:952)
at orabpel.productquerybpelprocess.ExecLetBxExe0.execute(ExecLetBxExe0.java:93)
Thanks!

Same question...did you ever got this resolved...for me, even the simple java program, when run on JDev 11g is ALSO not working. I am getting this.
Using JDev 10g on the same machine (or for that matter SOA 10g) works perfectly.
Have posted this thread too - Getting SSLHandshakeException when trying to login to OCOD using Jdev 11g
Thanks,
Amit

How does CRM on Demand determine the highest priority Task?

In the "My Homepage -> My Open Tasks" List there is a sortable priority column. If you have a number of tasks in the list with different priorities and click on the priority column they will be sorted in descending order by priority as follows:
"1-High"
"2-Medium"
"3-Low"
I have tried editing the order on the Edit Picklist screen for the Activity Priority field (by navigating to Admin -> Application Customization -> Activity -> Activity Field Setup) but this appears to have no effect on the priority sort order on in the Task List. I have also tried adding new values to the picklist and they always appear as the lowest priority.
So my question is how does CRM on Demand determine that the priority picklist value "1-High" is the highest priority when sorting the tasks?

There is a sort order on the activity applet based upon the priority field. As 1 comes before 2 and 3, it would be sorted to the top.

Database size in Oracle CRM On Demand

Can anyone tell me what the database limitations on On Demand are? How many records can one store?
Many thanks in advance
JC

Hi everyone...
I am copying a reply I got from Oracle about Storage Limits. This will be helpfull to all of us.
We recently instituted a new CRM On Demand storage policy. This new policy is significantly more generous than the former policy at no additional charge. We used to offer 30MB pooled storage for Multi-tenant, 45MB for Single-Tenant Standard Edition, and 60MB for Single-Tenant Enterprise Edition (this space covered standard records and attachments).
Customers often think in terms of records and not MB, especially when they are considering importing x million contacts or other records. An average record uses 2KB. We have made the following changes:
Multi-tenant.30MB or 15,000 records. Added 100MB per user for attachments;
Single-Tenant Standard edition. 45MB or 22,500 records. Added 150MB per user for attachments;
Single-Tenant Enterprise edition. More than doubled the 60MB or 70,000 records. Added 200MB per user for attachments;
In summary the new limits are:
Storage Allotment by CRM OD Offering
Records per User
Megabytes for Attachments to Records per User
Multi-Tenant
15,000
100
Single-Tenant Standard Edition
22,500
150
Single-Tenant Enterprise Edition
70,000
200
Partner Relationship Management
5,000
25
Additional Purchase: 10USD per month
50,000
300
A couple of additional notes:
When counting records we are only counting primary data records. Meta-data and configuration records don’t count against the limit. Similarly all of the records stored in the analytics data warehouse, back-up, etc. don’t count against the limit.
Usage is pooled as before (i.e. a customer receives the amount of storage per subscriber as listed above multiplied by numbe! r of subscribers).
You can view the number of users for a Company on the Company Profile in the Licensed Users field.
We have added a number of usage reports in R18 but they are focused on users logged in, what objects they are accessing, and configuration information. They do not include storage yet. Similar to ! our current policy, we will not be actively enforcing this limit against all customers. Instead, we look for customers egregiously abusing the storage limit and notify them so they can correct their usage. These limits should also provide a good guideline when customers are deciding how much data to import (i.e. it may be better to clean the data first and import the million records you really need rather than importing all 10 million records when 90% of them are redundant or obsolete).

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