CRM Open Interface Tables for Integrating with CRM

HI all, We are evaluating integration with CRM from Telco Billing system. The TRMs of CRM talk about using some published open Interface table in CRM. I could not find any TRM or User manual where I can get this info.
Also need to know API for CRM for intregation. PL. reply to [email protected] . Thanks - Pradip

I think you also need V14496-01 Part 1 of 2 and V14496-01 Part 2 of 2 (English Language Extension Packs).
Installation is explained in the Bookshelf: V29095-01

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Open Interface Table for iExpense Template

Where can I find the table name of the Open Interface for uploading master records of GL, AR, AP, FA? I can only find the name to upload journal entries and AR, AP Invoice. Can someone advise me where can I find the open interface tables list for master records?
In particular, I would like to upload the Expense Item Template for Internet Expense of AP. I want to update the items by SQL Loader. (not the entries or transactions but master records of existing item code in the Expense template)
Thank you very much.

Hi;
Please review:
Oracle Trading Community Architecture User Guide
Regard
Helios

Want to install Siebel CRM in my PC for integrating with UCM.

I am very familiar with Oracle UCM and trying to integrate with Siebel CRM. I have UCM 11g installed in my PC with Oracle 11g DB and also I know the configuration process or steps from siebel end as well as UCM end. Now I want to install Siebel CRM for this integration.
I searched in orcale and found that I need the below softawres and also I downloaded it from e-delivery:
Oracle Base Application (V26510-01_1of2 and V26510-01_2of2)
Oracle Siebel Image creator(V26511-01)
Oracle DB11g: OracleXEUniv
RCU
What should I do now?
1. Is the above softwares enough for installation of Siebel ? If yes then can anyone please tell me the installation guide docs.
2. Should I require more softawre ?
3. I have also V26699-01_1of6 to V26699-01_6of6 setup files for siebel but I do not know whether I should install from these because I do not have any idea regarding this setup files.
Regards,
Santanu

I think you also need V14496-01 Part 1 of 2 and V14496-01 Part 2 of 2 (English Language Extension Packs).
Installation is explained in the Bookshelf: V29095-01

Reg : Open Interface Tables in Oracle Manufacturing Suite

Hi Gurus,
Can anybody help me providing link to get Oracle Open Interface Tables related to Manufacturing ( PO.INV,BOM,WIP,DRP/MRP ) Suire and their usage details ( i know Oracle Documentation has all these details in Open Interface documents ), i am looking for short white papers or brief notes on the Open Interface tables.
Please help
Regards

Sure there is quite good documetation on Open interface tables for the Oracle Manfacturing suite.... You can explore matalink for getting the latest documentation. or you can browse http://oracletimes.blogspot.com which has the resource links for various documetation.
Thanks
Navin

HR Integration with CRM doesn't create employee in CRM

Hello all;
We are using SAP CRM 5.0 SP08 and SAP ECC 6.0. I am trying to setup the HR-CRM integration and did everything that must be done in my opinion. The IDOC is created succesfully from the ERP side via PFAL and BD87 in CRM shows "green" status records for the IDOC but no business partner is created. I read the blog /people/vikash.krishna/blog/2006/10/15/replicating-hr-master-data-part-1 , examined the SAP notes 934372, 312090, 550055 but there is no result. May you please help me in solving the problem?
Best Regards,
Erkan

Hi Erkan
Did you follow all the following steps
Setting up Transfer of Employee (HR Master) from R/3 to CRM
1. Logical system XXX assigned to R/3 client XXX. Logical system YYY assigned to CRM client YYY view through SCC4
2. Create RFC Destination YYY for CRM client YYY in R/3 and
Server ID with user details and client YYY.
3. Transaction code SALE : Application Link Enabling (ALE)  Modelling and Implementing Business Processes  Maintain Distribution Model and Distribute Views. (Direct transaction code : BD64)
Go to change mode and select Create Model view.
You get a popup. Fill in the details Technical name, short text and validity
Select Add message type from the application tool bar.
Fill in the following details
Model view : HRCRM
Sender logical system : XXX
Receiver logical system : YYY
Message type : HRMD_ABA
Note : Only this message type works for employee transfer.
4.Save the model. From the same screen select the distribution model and from the menu Environment  Generate partner profiles
Dont change anything in the next screen. Simply Execute.
4.Distribute the distribution model HRCRM
Select the distribution model. From the menu bar, Edit  Model View  Distribute
You get a dialog showing the receiver logical system. Execute.
You get a log Model view HRCRM has been created in target system YYY
5.Go to the CRM system and check up whether this model has been created.
Transaction code BD64
The model has got copied. No changes can be made in CRM
6. Generate partner profiles for the distribution model in CRM by selecting
Environment  Generate partner profiles.
In the next screen, do not make any changes and Execute.
Partner profiles can be seen in transaction WE20
<b>Delta Download Settings</b>
7. So far, the above settings will ensure the initial download. However for any changes / new employees to be transferred, i.e delta changes, changes pointers need to be activated.
In R/3, Transaction code SALE, Application Link Enabling (ALE)  Modelling and Implementing Business Processes  Master Data Distribution  Replication of Modified Data  Activate Change Pointers Generally (BD61)
This activates change pointers globally for all message types.
8. In R/3, Transaction code SALE, Application Link Enabling (ALE)  Modelling and Implementing Business Processes  Master Data Distribution  Replication of Modified Data  Activate Change Pointers for Message Types
Activate change pointer for message type HRMD_ABA
9. CRM : Number Assignments. Generally, there are 3 types of number assignments (also called switches) when business partners are created.
1 The system uses the number from the general internal interval of the number
      range object BU_PARTNER
2 The system uses the number from a specific internal interval of the object
3 The number is transferred from HR and a prefix is added. In this case, a specific external interval, which must be defined as XX00000000 (upto
XX99999999), is used (where XX denotes any two letters).
The number range object for all switch positions is BU_PARTNER, with the interval depending on the switch value.
For switch value 1, the system uses the internal standard interval, otherwise for switch values 2 and 3 you must also create a grouping (transaction BUC2) for these intervals. For the system to be able to connect the grouping and the number range interval, the name of the grouping must be exactly the same as the name of the corresponding number range interval (the name of the grouping is contained in the first column of the table). If you select 3 (HRALX/PNUMB = 3) for the number assignment of busienss partners of the employee role, create HRALX/PSUBG switch manually in table T77S0.
In table T77S0, HRALX/ONUMB is used to set the number assignment for organizational units and HRALX/PNUMB is used to set the number assignment for employees.
Create a number range ZZ
Transaction code BUC2. Create a grouping of the same ID as that of the number range. Eg. Number range ID : ZZ and grouping ID should also be ZZ
In table T77S0, maintain the following combinations
HRALX-PNUMB = 2
HRALX-PSUBG = ZZ
10. Make the following customizing changes in CRM
Transaction code SM30 : Table T77S0
Group     Sem Abbr     Value Abbr
HRALX     HRAC     X     Activate HR Integration with CRM
HRALX     OBPON     ON     Activate integration between Business partners and Org Units
HRALX     PBPON     ON     Integration between business partners and employees
HRALX     OPROL     BUP004     Role definition for org unit Business partner
HRALX     PPROL     BUP003     Role definition for Employee Business partner
HRALX     ONUMB     1     Number range assignment for org units
HRALX     PNUMB     2     Number range assignment for Employees
HRALX     PSUBG     ZZ     Number range grouping only if PNUMB is not 1.
11. Create Employee Master in R/3. Employee master consists of Infotypes. The mandatory infotypes are Actions, Address, Personal data and Organizational Assignment.
Transaction code : PA30
12. In R/3 Initial Download : SE38 RHALEINI
Plan version : 01
Object type : P Person (always)
Object ID : Employee ID eg. 1
Receiver Partner no. : YYY
Select further details
You get all the data transfer details
13. In CRM, transaction code PP01 View HR Master objects
You see that the employee 1 has got transferred. To see the corresponding business partner go to the infotype Relationships (the first row)
Screen 2 gives you the business partner ID in CRM
14. Now change the employee master in R/3. Execute program RBDMIDOC in R/3 to send the changes over to CRM
Put message type HRMD_ABA and Execute
15. All subsequent changes in R/3, i.e changing an existing Master or creating a new one goes through directly by program RBDMIDOC.
16. After all employees are transferred to CRM from R/3 only then its safe to execute initial download CUSTOMER_REL
If an Employee responsible 2 is replaced by 3 in the customer master in R/3, then in CRM, the same is not replaced. Only difference that the sales area assignment is no longer there for the replaced employee in transaction BP relationships.
Hope this would help.
Regards,
Rekha Dadwal
<b>You gain a point for every point that you reward. So reward helpful answers generously</b>

Computer Telephone integration with CRM

Hi ,
We have a requirement to integrate existing Interactive Voice Response system,Computer Telephone Integration and Automatic Call Distribution with proposed SAP CRM. In order to integrate them we would like to use third party adapters from companies like AMT,SIEMENS,Genesys etc..
1. Does any one has experience in integrating these tools ?
2. Or is there any other better approach for the integration with CRM?
Thanks for your time.
Sunil

Hi Tony-
I am vinod, working in Accenture, India. I am a genesys engineer, have little knowledge of SAP CRM.
We made a successfull RFC connection to gplus in sm59, then i tried to create a telephony server in sphb, but this connection test failed. Am i going in the right path, or is there any other way to do this.
Is maintaining telephony server in SPHB mandatory or is there a similar setting in CIC0 configuration?
Can you please let me know how this can be done. Please provide me if you have any documents on this.
Thanks in advance

VMS Integration with CRM System

Dear All,
I need help in the area of VMS Integration with CRM 5.0 system and the necessary settings for this. Here VMS is going to be the Back-end system for CRM and the Data Flow between CRM and VMS vise versa. We are using IC winclient as a channel for the pre and post sales processes.
suggest me some documents and links in this regard.
Thanks and regards,
Ramana Rao

Hi,
Yes, You can create one system object with 3 different "Alias name" so one alias name used on one client ans so on...
In user mapping like
alias name1=Client1
alias name2=Client2
alias name3=Client3
Regards,
Senthil K.
[Points r welcome]

Biztalk 2013 integration with CRM 2015

Hi,
I am working on a BizTalk 2013 integration with CRM 2015 on premise server and currently developing a POC to see how it works. There are quite a few good articles on BizTalk-CRM integration and I am referring them while building this POC. However I thought
of taking expet’s advice for this. Here are my requirements as of now.
Search CRM contacts by Fname, Lname etc.. And definitely not by Contact ID which is GUID. In this case BizTalk can expect responses like Single contact, Multiple contacts, Contact Not found or soap fault.
Create a single contact record in CRM from BizTalk.
Update Contact details in CRM like multiple addresses for a single contact.
So we have 2 approaches to integrate CRM, using untyped soap endpoint or CRM SDK.
I did an orchestration today with soap endpoint for “Retrieve” operation bypassing a GUID and can see the response returned. But how to pass the fname, lname etc. instead of GUID as there are no fields to populate in the soap Retrieve schema?
Is it wise decision to use untyped soap UI instead of CRM SDK proxy by keeping the above 3 requirements in mind?
Using SOAP endpoint, how can achieve the requirement 1 that returns multiple contacts?
I have seen articles using Query and Fetch to get multiple contacts and I really don’t understand it. Is it the only way to get multiple contacts?
Thanks!
JB

Hi Abhishek,
While exploring the CRM REST capabilities i found the below content on MSDN that says the REST endpoint works only for getting the contact by uniqueID and not by firstname and lastname etc...
https://msdn.microsoft.com/en-us/library/gg328090.aspx#BKMK_RetrievingRecords
Retrieving records
HTTP GET is used when you are retrieving records. When a unique identifier for
a specific record is provided, only that record will be retrieved. Otherwise, any system query options that are defined will be applied and up to 50 records will be retrieved that match any system query option filters.
We can't use a GUID as it is name search from customer website and GUID available at that stage.
So if it works only with GUID then we have to use either CRM SDK or SOAP enpoint right?
Cheers
JB

How to apply patch for MSAHH02_0-10003081.ZIP( xMSA FOR HH (WITH CRM) 5.0 S

Hi All,
I am working on xapps for Mobile to implement CRM mobile sales for handheld using CRMHH 5.0. For that I am using the WAR file MSAHH02_0-10003081.ZIP( xMSA FOR HH (WITH CRM) 5.0 SR02 ) available on SAP marketplace.
Now I want to apply the patch available for the same i.e. MSAHH02P_4-10003081.ZIP(Patch for MSA FOR HH (WITH CRM) 5.0 SR02 )
Can anyone please tell the procedure to apply the patch.
Thanks & Regards
Sumit

HI
For latest patches you can check at
http://service.sap.com/swdc -> Support Packages and
Patches -> Entry by application -> Application Components
-> SAP ERP -> ERP2004 -> SAP ECC Server
There are two kinds of kernal files:
SAPDBEXE and SAPEXE,one is DB dependent and one file is DB independent.
For downloading the kernal patch:Follow the below path as per your OS and DB combination
for downloading a kernel patch
go through following
service.sap.com/swdc
downloads-> SAP Support packages -> My Company's Application Components -> SAP KERNEL 32 bit ->SAP KERNEL 4.6D 32-BIT ->SAP KERNEL 4.6D 32-BIT->Windows Server on IA32 32bit -> Select ur database->Windows Server on IA32 32bit
Reward suitable points

Points before taking backup of R3 which is integrated with CRM

Dear Experts,
We have integrated SAP R3 with SAP CRM 6.0.
We are planning to take a backup of Production system(of R3) and load the Master Data into Quality system of R3 (System Refresh).
As we have integrated R3 with CRM , we feel that the system refresh will create issues in CRM system (like large number of inbound queues, GUID errors etc.)
Please share your thoughts and experiences before performing the system refresh/backup.
Also, please provide the necessary steps to be carried out before taking backup of R3 system in an CRM integrated scenario.
Thanks,
Techie

Hi
I am working to create a strategy to backup and restore the productive systems ERP and CRM, they replicate all BP information. Do you found information about the points before taking backup of ERP which is integrated with CRM?
Thanks,
Osmany M.

Use of open interface tables in R12

Hello,
Can someone tell me the status of using open interface tables in release 12. Is this still a supported mechanism for importing data into the product, or must you use a PL/SQL/Java API, XML gateway etc?
iREP for 11.5.10 lists these open interface tables, but they are missing from the embedded iREP in R12. However, looking in the database for the RA_CUSTOMERS_INTERFACE_ALL shows that the tables exists. Is it supported to still use open interface tables, or are they just there for legacy upgrade purposes? If it is supported, where is the documentation for these R12 open interface tables?
I wish to integrate into various modules using Oracle Data Integrator and it seems to only have 'integration knowledge modules' to support open interface tables.
i look forward to your response.
Cheers,
John

Hi Helios,
Thanks for your response. Two of the links do not work.
All I really need to know for sure is that R12 supports open interface tables.
Perhaps I didn't use the embedded R12 iRep correctly - the standard view by product family certainly didn't show any open interface table, and they did not appear in the 'interface type' drop down list. However, I notice from an example on the web that you can pivot the results by interface type. I will try that when the environment becomes available again.
cheers,
John

Need API or interface table for manufacturer & mfr part

We are developing integration that would push data to following base tables.
1.     mtl_item_categories
2.     mtl_manufacturers
3.     mtl_mfg_part_numbers
We could find interface table for category but nothing for manufacturers and manufacturer part.
Let me know any API or open interface table that can be used in Apps 11.5.9 and above. Thanks in advance.

Hi,
Go thru
www.irep.oracle.com
Navigation
--SCM
---Inventory
-------Material
--Basava.S

APEX and 11.5.10 Payables Open Interface Tables

Hi,
Wanted to see if APEX would be a tool that could be used to connect to oracle application interface tables and load data from a spread sheet into the ap_invoices_interface and ap_invoice_lines_interface tables. Once this is done the information could be interfaced into the application.
Has anyone done this?
Thanks in advance for any responses.

Scott,
Do you have experience in how to populate Oracle eBusiness Suite Open Interface tables with Excel-data using a APEX form/report/process?
If so, can you give me a clue how to do it? Uploading CSV will not work, because of treating text-fields as numbers. Our item numbers look like numbers, but must be handled as text. Example: 002.112.002
Regards,
Geert.

Open Interface manual for HRMS

Hi,
Where can I get open interface manual for oracle HRMS.
Regards,
Soham

Soham,
Can you be more specific in what you want. Oracle HRMS supports a very broad, diverse range of data that can very significantly from one customer to another. There are seeded interfaces in HRMS along with extract tools and supported APIs. See the following for a starting point:
Note: 368845.1 - Oracle Generic Third Party Payroll Backfeed and bfexampl.xls
Note: 228527.1 - Web ADI for Oracle HRMS Implementation and Configuration
Note: 358187.1 - Integration Guide for Oracle Human Resources Release 11i and Ceridian Source 500
Note: 358184.1 - Integration Guide for Oracle Human Resources Release 11i and ADP
Note: 216838.1 - Oracle HRMS Product Family Publicly Callable Business Process APIs (A Reference Consolidation)
Note: 226744.1 - Cash Management Payroll Integration Release 11i
Note: 367395.1 - System Extract Focus Area
Note: 227537.1 - Windstar International Tax Navigator Interface Version 12
Note: 227482.1 - Payment of Child Support Through Electronic Funds Transfer (EFT)
Release 11.03 & 11i
Regards,
Greg

How to purge Item/Categories open interface tables

Hi,
We are importing items into oracle inventory using oracle open interface tables. There is some existing data in the standard interface tables mtl_system_items_interface and mtl_revision_interface that we need to remove. What is the best way to do this? IS hard deleting an option? Are there any links with other tables that we need to take into consideration? (eg. mtl_interface_error)
I could not find what oracle suggests about this. Please share any info you have.
Thanks
AM

Hi Am;
What is your EBS? Pelase check below note which could be helpful for your issue:
APC/PIM Item Attribute Import Performance Slow FAQ - Purging Interface? Why Do Successful User Defined Attributes (UDAs) Remain In the Interface (EGO_ITM_USR_ATTR_INTRFC) [ID 1101824.1]
Purging Strategy for eBusiness Suite 11i) [ID732713.1] << its for 12 too
Also see:
http://oracleappstechnology.blogspot.com/2008/12/in-built-data-purge-concurrent-programs.html
In r12 What is use of Purge log and Closed system alerts
Purge Debug Log And System Alerts Performance Issues
Regard
Helios

CRM Open Interface Tables for Integrating with CRM

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