CRM OUTLOOK 2013, slow performance

estimates, installing Outlook 2013 on my workstation, the team's performance is significantly degraded, to the point that the user can not operate normally, Outlook loading for the first time too you delay, how I can help solve the problem ?

Hi,
Please start Outlook in Safe Mode, check if the performance is better:
Press Win + R, type "outlook.exe /safe" in the blank box, press Enter.
If the performance is much better in Outlook Safe Mode, I suspect there may be some add-ins that cause Outlook to perform slow, disable the suspicious add-ins to verify which one caused the issue.
Another possible cause that makes Outlook slow, is that the users' mailboxes are too large, check if the performance issue is gone to cache fewer emails:
In Outlook 2013, click FILE -> Account Settings -> Account Settings -> Double click on the Account Name, select "1 month" or "3 months", after all the items are synced, check the performance.
One last thing, Office 2013 now relies on higher system requirements than previous versions, the performance is also related to the hardware device. Please refer to this link below to check the system requirements for Office 2013 including Outlook 2013.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Similar Messages

Outlook 2013 slow to start with Outlook 365 on Windows 7

Hi,
I get to work, start up my PC. It's windows 7.
The first thing I do is kick off Outlook 2013 which piggy backs off office 365.
It takes a minute for the splash screen to appear, another minute of watch dots fly across the splash page then a minute while add-ins get applied.
Why does it take so long for the first two phases to complete?
What add ins do I actually need? I've disabled those I think surplus to requirements, but in reality if Outlook 2013/0ffice 365 need them why do they need to be added in at all?
Thanks.
K
Note: this post was originally at
http://answers.microsoft.com/en-us/office/forum/office_2013_release-outlook/outlook-2013-slow-to-start-with-outlook-365/45b18f1c-5c70-4d69-aea7-4562efbe147f?rtAction=1392808530575
but I have since been advised to post it here to.

Hi,
According to your description, outlook 2013 connects to Exchange online server very slowly.
If yes, we can try the following methods to narrow down the cause of the slow performance:
1. Try start your Outlook in safe mode, and check the launch speed;
2. Check if you have enabled Cache Exchange Mode, if no, enable it and try start Outlook, and check the launch speed;
3. Create a new profile with no email account, try start Outlook, and check the launch speed;
4. Create a new Profile with the other email account, try start Outlook, and check the launch speed;
Since the issue is related to Exchange online, I recommend you ask for help on our Exchange online forum:
http://social.technet.microsoft.com/Forums/msonline/en-US/home?forum=onlineservicesexchange
Thanks for your understanding in advance.
If you have any question, please feel free to let me know.
Thanks,
Angela Shi
TechNet Community Support

Outlook 2013 slow to open attatchments

We have Exchange 2010 at our office and we have a few users having issues with Outlook taking over a minute to open up attachments. They are small file sizes around 100k or less usually .pdf, word, or excel files. The computers are running windows 8 and
have 8 gb ram and an i3 cpu so I doubt it's a hardware speed issue. They are using Outlook 2013 and it only seems to be users on 2013 having the issue 2010 users are not having this problem. Any ideas on what to check to get this problem resolved?
Thank you

As Keith Langmead said, do they run your Outlook profile in Exchange cached mode? Do they is in Intranet which is connects Exchange against RPC/MAPI?
Disable antivirus programs, included mail scanner module and run Outlook in safe mode to check the result. ("Outlook.exe /safe")
Cheers,
Tony Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please contact
[email protected]

Excel 2013: Slow performance loading Excel Sheets

Our customer is migrating from Vista/Office 2007 to Windows 7/Office 2013 and they have the following configurations:
VDI Windows 7 PRO x64, XenDesktop 5.6 - 2 Core on ESX 5.0, 4GB, VDI on SSD
VDI Windows 7 PRO x64, XenDesktop 5.6 - 2 Core on ESX 5.5, 4GB, VDI on SSD
Laptop, Windows 7 PRO x64, 4 core (+HT) i7, 8GB, SSD
Advanced workstation, Windows 7 PRO x64, dual 8 core Xeon (No HT), 32GB, SSD
On all these systems we tested Excel 2013 (patched until today) in both 32-bit as 64-bit versions. Both as AppV and Native install.
When we open an Excel worksheet, approx 220MB with a lot of cell's and rows, Excel takes approx 2-4 minutes to open the sheet, even when calculations do not apply. In Excel 2007, the same sheet opens within 20 seconds and even faster.
What we tried:
Auto calculation - Disabled
All fancy stuff in Excel - Disabled
excel.exe.config with settings to bypass some certifcate checks
Disabled and finally removed allmost every plugin
Playing with a lot of options in Excel 2013
To have a cross check, we reproduced the problem at an other client with both Excel 2013 and Excel 2010. And the problem still exists allthough Excel 2010 is not as bad as Excel 2013.
Is there any solution for this problem other then not use Office 2010/Office 2013 and stick with Office 2007 (what has other problems in combination with newer software so is also not an option)?
Update dec 17, 2014:
Tested with Safe Mode - No solution
Tested with Trusted locations - No solution

George,
I did do some tests as suggested and I found a huge difference between the handling of Excel 2007/2010 and 2013. I did see some strange behaviour.
I created an Excel Sheet in all 3 environments with identical steps to get identical sheets. After save i discovered the following:
On Excel 2007/2010 the test sheet was:
Test Sheet.xlsx - 191.894 kB
Test Sheet.xls - 614.881 kB
On Excel 2013 test sheet was:
Test Sheet.xlsx - 187.378 kB
Test Sheet.xls - 336.092 kB
After that we repeated tests, but due to some problems with the Vista/2007 workstation I was not able to continue my tests, and maybe tomorrow I can do the tests there.
When I was testing with 2010 and 2013 i discovered there are some phases when loading a sheet. And there is where 2013 in my opinion does something not good. The tests run from "Open" until the sheet can be "Edited".
Under Excel 2010 the phases can be defined as: Download, Validate, Open, Calculate, Display, Editable
Under Excel 2013 the phases can be defined as: Download, Validate, Open, Calculate, Calculate, Display, Editable
What i noticed is that Excel 2013 does calculate the sheet 2 times instead of one time. And I made some tests with this knowledge.
Test/Stage
Type
Download
Open/Validate
Calculate 1
Calculate 2
Ready
Excel 2013
xls
0:17
0:38
1:15
1:48
2:17
Excel 2013
xlsx
0:10
1:18
1:49
2:28
2:32
Excel 2010
xls
0:27
3:03
3:36
3:42
Excel 2010
xlsx
0:08
0:56
1:10
1:13
Excel 2010 (2013 sheet)
xlsx
0:06
0:53
1:09
1:14
So there is a second calculation loop in Excel 2013 what takes a lot of time. And i discovered some other problems when creating my test sheets where recalcuation makes a mess of it, but that is a later issue.

Microsoft office outlook 2013 slower than 2000

If you want to be able to send and receive Gmail emails through Outlook.com, Microsoft's service will only
use POP to fetch them which means that delivery is not immediate (POP fetching usually happens in 15 minute intervals). Why?

You need to repost this question in a more appropriate forum -
Outlook.com's forum support is here...
http://answers.microsoft.com/en-us/outlook_com/forum
(moving this thread to the 'Where is the Forum for...? forum)
Noel Paton | Nil Carborundum Illegitemi
CrashFixPC |
The Three-toed Sloth
No - I do not work for Microsoft, or any of its contractors.

Outlook 2013 with Dynamics 2013 CRM Plugin extremely slow

I have recently upgraded my Dynamics CRM server from 2013 to 2013 SP1
All of my user machines (VDI) have office 2013 with the Dynamics CRM 2011 plugin installed (I previous had Dynamics CRM 2011 on a seperate server, but 2013 was released before we set it up and so I removed the old 2011 server).
The website has a GlobalSign SSL against it and runs fine internally and externally. I also have a terminal server running Server 2012 with Outlook 2013 and the Dynamics CRM 2011 plugin and this also runs fine.
My machine was running fine but I decided to upgrade the Outlook plugin to 2013 and that's where my problems started. I removed the 2011 plugin (and even followed the detailed guide on how to completely remove it) and then installed the 2013 plugin.
It installed fine but when I use it, it is ridiculously slow. For example, I highlight an email and then click "Track" in the tool bar. What should happen is the little icon of the blue/green people should appear next to it and then the options for
"Convert To" text should be available, but they are not. The button at the top changed to read "Untrack" but that's it, making it completely unusable. If I go an make a tea, and then come back and then go an make another tea, sometimes
it will have updated by the time i get back, but generally it does not. I can close and re-open outlook and still the icon does not display next to the email. Interestingly although the button at the top reads "Untrack" which indicates that it is
being tracked, the pane at the bottom reads "This email is not being tracked in CRM".
Now, if I logon to the terminal (RDS) server (that I mentioned above) everything works fine and Outlook updates immediately, all the machines are on the same VLAN and so I should be able to rule out firwall issues (that terminal server is still running the
2011 plugin) so that would indicate that this is a problem with my machine. I created a fresh machine and installed that same applications and the same problem was had, so that now indicated that its a problem with the plugin perhaps or something very specific
to my setup.
I had tried to download and install SP1 for Dynamics CRM 2013 for Outlook but on 2 separate machines I received the same error when installing
The log for my attempt last night shows:
23:11:44| Info| Refreshing previous hotfix ARP entries
23:11:44| Info| Writing registry entry SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\KB2466084_Client_1033
23:11:44| Info| Writing registry entry SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\KB2466086_Client_1033
23:11:44| Info| Writing registry entry SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\KB2547347_Client_1033
23:11:44| Info| Writing registry entry SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\KB2556167_Client_1033
23:11:44| Info| Writing registry entry SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\KB2567454_Client_1033
23:11:44| Info| Writing registry entry SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\KB2600643_Client_1033
23:11:44| Info| Retrieving current hotfix ARP entries for 0c524d20-1409-0060-8a9e-0c4c490e4e54
23:11:44| Info| Retrieving entry KB2466084_Client_1033
23:11:44| Info| Retrieving entry KB2466086_Client_1033
23:11:44| Info| Retrieving entry KB2547347_Client_1033
23:11:44| Info| Retrieving entry KB2556167_Client_1033
23:11:44| Info| Retrieving entry KB2567454_Client_1033
23:11:44| Info| Retrieving entry KB2600643_Client_1033
23:11:44| Info| Retrieving entry KB2888948_Client_1033
23:11:44| Info| value 'RegistryLocation': ''
23:11:44| Info| value 'HelpLink': 'http://support.microsoft.com/kb/2888948'
23:11:44| Info| value 'ParentKeyName': 'Microsoft Dynamics CRM 2013 for Microsoft Office Outlook'
23:11:44| Info| value 'UninstallString': 'C:\Windows\\$CrmUninstallKB2888948_Client_1033$\CrmUpdateWrapper.exe /uninstall'
23:11:44| Info| value 'NoRemove': '0'
23:11:44| Info| value 'ParentDisplayName': 'Microsoft Dynamics CRM 2013 for Microsoft Office Outlook'
23:11:44| Info| value 'NoRepair': '1'
23:11:44| Info| value 'DisplayVersion': '6.0.0000.0809'
23:11:44| Info| value 'Publisher': 'Microsoft Corporation'
23:11:44| Info| value 'DisplayName': 'Service Pack 1 for Microsoft Dynamics CRM for Outlook (KB2888948)'
23:11:44| Info| value 'NoModify': '1'
23:11:44| Info| Retrieving entry KB2941390_Client_1033
23:11:44| Info| value 'HelpLink': 'http://support.microsoft.com/kb/2941390'
23:11:44| Info| value 'UninstallString': 'C:\Windows\\$CrmUninstallKB2941390_Client_1033$\CrmUpdateWrapper.exe /uninstall'
23:11:44| Info| value 'DisplayName': 'Service Pack 1 for Microsoft Dynamics CRM for Outlook (KB2941390)'
23:11:44| Info| value 'NoRemove': '0'
23:11:44| Info| value 'NoRepair': '1'
23:11:44| Info| value 'RegistryLocation': ''
23:11:44| Info| value 'NoModify': '1'
23:11:44| Info| value 'ParentDisplayName': 'Microsoft Dynamics CRM 2013 for Microsoft Office Outlook'
23:11:44| Info| value 'DisplayVersion': '6.1.0000.0581'
23:11:44| Info| value 'Publisher': 'Microsoft Corporation'
23:11:44| Info| value 'ParentKeyName': 'Microsoft Dynamics CRM 2013 for Microsoft Office Outlook'
23:11:44| Error| System.Exception: Action Microsoft.Crm.UpdateWrapper.MspInstallAction failed. ---> System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.
at System.Collections.Generic.Dictionary`2.get_Item(TKey key)
at Microsoft.Crm.Setup.Update.HotFixArpEntryHandler.<>c__DisplayClass7.<RemoveSupercededEntries>b__5(ArpEntryDescriptor entry)
at System.Linq.Enumerable.WhereListIterator`1.MoveNext()
at Microsoft.Crm.Setup.Update.HotFixArpEntryHandler.RemoveSupercededEntries(IEnumerable`1 arpEntries, Version minimumVersionToKeep)
at Microsoft.Crm.UpdateWrapper.MspInstallAction.Do(IDictionary parameters)
at Microsoft.Crm.Setup.Shared.CrmAction.ExecuteAction(CrmAction action, IDictionary parameters, Boolean undo)
--- End of inner exception stack trace ---, Error, RetryCancel, Option1
23:11:50| Info| InputResult: Cancel
23:11:50| Info| CrmAction execution time; MspInstallAction; 00:01:12.9310905
23:11:50| Error| Install exception.System.Exception: Action Microsoft.Crm.UpdateWrapper.MspInstallAction failed. ---> System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.
at System.Collections.Generic.Dictionary`2.get_Item(TKey key)
at Microsoft.Crm.Setup.Update.HotFixArpEntryHandler.<>c__DisplayClass7.<RemoveSupercededEntries>b__5(ArpEntryDescriptor entry)
at System.Linq.Enumerable.WhereListIterator`1.MoveNext()
at Microsoft.Crm.Setup.Update.HotFixArpEntryHandler.RemoveSupercededEntries(IEnumerable`1 arpEntries, Version minimumVersionToKeep)
at Microsoft.Crm.UpdateWrapper.MspInstallAction.Do(IDictionary parameters)
at Microsoft.Crm.Setup.Shared.CrmAction.ExecuteAction(CrmAction action, IDictionary parameters, Boolean undo)
--- End of inner exception stack trace ---
at Microsoft.Crm.Setup.Shared.CrmAction.ExecuteAction(CrmAction action, IDictionary parameters, Boolean undo)
at Microsoft.Crm.UpdateWrapper.HotfixMspInstaller.Install()
at Microsoft.Crm.Setup.Shared.ComposedInstaller.InvokeInstall(Installer installer, IDictionary stateSaver)
at Microsoft.Crm.Setup.Shared.ComposedInstaller.InternalInstall(IDictionary stateSaver)
at Microsoft.Crm.Setup.Shared.ComposedInstaller.Install(IDictionary stateSaver)
at Microsoft.Crm.UpdateWrapper.UpdateSetup.Install(IDictionary data)
at Microsoft.Crm.Setup.Shared.SetupBase.ExecuteOperation()
23:11:50|Verbose| Method exit: Microsoft.Crm.UpdateWrapper.UpdateSetup.ExecuteOperation
23:11:50| Info| failed.
23:11:50| Info| Setup did not complete successfully.
Action Microsoft.Crm.UpdateWrapper.MspInstallAction failed.
The given key was not present in the dictionary.
23:11:50| Error| Setup did not complete successfully.
23:11:50|Verbose| Method exit: Microsoft.Crm.UpdateWrapper.UpdateSetup.RunInternal
23:11:50|Verbose| Update Not Completed
23:11:50|Verbose| Update Not Completed
23:11:50| Info| Service Pack 1 for Microsoft Dynamics CRM for Outlook (KB2941390) was not completed successfully because of the following problems:
Action Microsoft.Crm.UpdateWrapper.MspInstallAction failed.
The given key was not present in the dictionary.
23:11:50| Info| ActivatePage(HotfixFinishPage)
I also tried manually installing Rollup 2 before installing SP1 but I still get the same error.
Now I'm not sure if the Outlook plugin update is going to fix the problem, so as it stands I have 2 problems:
Very very slow Outlook CRM Plugin when updating emails and icons
Cannot install 2013 CRM SP1 for Outlook
So, I'm stumped, and this is really holding me back. I will post any updates here, but if anyone has any ideas, please let me know.

I have Outlook 2013 with the CRM 2013 Outlook client and it was running fine until about a week ago. I ran windows update and suddenly everything stopped working. I am going to try to uninstall all the updates until I determine which one is the cause
of the problem. It would be nice if MS tested before releasing updates...
Ken Compter

Exchange 2013 Online mode slow performance

Hello,
We recently moved mailboxes (180 or so) from Exchange 2007 to Exchange 2013. We are noticing that Outlook navigation seems to be very slow compared to the last server. Changing folder views, switching from Inbox to Calendar, Deleting items, etc.
Also we used to be able to send 40MB HTML emails very quickly. This now takes about 5 min just to open a reply. (These are tripwire reports.) Most users are using Outlook in Online mode on the new server and were using Online mode on the old server
Environment: Exchange 2013 SP1 on Server 2012r2 Standard (6 cores 24 gigs of RAM, VMWare VM.) Old server is Exchange 2007 8.3.348.2 on Server 2008x64 Standard SP2 (8 cores 12 gigs of RAM.
Physical.)
I have a ticket open with MS but didn't really get anywhere after 9 hours yesterday.
Thanks.

Hi everyone,
Here we have exactly the same thing. We did the same migration from Exchange 2k7 to Exchange 2013. We run on a VMware 5.5 infrastructure. We have a lot of users running on a VM, but I can also tell you that I'm experiencing the problem even on a physical
PC. So the problem about the client side infrastructure is maybe not that much related.
I also found an old thread talking about a known issue with the grouping option in Outlook and online mode, but this is supposed to be only for Exchange and Outlook 2007, so i'm not able to prove this problem is exactly and only related to this issue.
however, I tried to disable the grouping option for some folder in my Outlook and I saw an improvement immediately. Here is the thread talking about this issue and the knowledge base associated from Microsoft:
http: //blogs.technet.com/b/mikelag/archive/2008/08/31/slow-outlook-online-mode-performance.aspx
http: //support.microsoft.com/kb/948828
Sorry, I cannot post the real link since my account is not verified yet... simply remove the space.
If anyone finally found an answer please post-it, thanks.

Install of the CRM for Outlook 2013 client fails

Hi,
I don't know if I'm in the right place to post, but here I am :
Some people in my organization have got an Office 365 license as well as a
Microsoft Dynamics CRM Online account. I want to install the client CRM For Outlook in order to allow them to manage the CRM from their Outlook client.
So I've downloaded the soft Microsoft Online Services Sign-In Assistant for IT Professionals RTW (as it's specified I should install it first), and downloaded the
CRM for Outlook 2013 client.
The steps followed
Test was made on a Dell laptop with Win 7 x64 Pro. :
Closed Outlook
Installed the first one (MS Online Services ... -IT Pro)
Tried to install the CRM with domain admin privileges. It failed
with the following warnings in the log file :
15:35:51|Warning| Failed to register notify interface. Error : 0x800704dd.
15:37:10|Warning| Failed to add the file C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{B7297F92-E151-4897-870D-CDDF179FC6CE}\SSCERuntime_x64-1036.exe to the created job. Error : 0x800704dd.
15:37:12|Warning| Installation package C:\Users\Administrateur\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\187CZTA8\SSCERuntime_x64-FRA[1].exe failed validation check(s).
15:37:12| Error| Installation of Microsoft Dynamics CRM for Outlook failed.
But it works on other environment
On the other hand, I've tested it on my computer (Win 7 x64 as well) and it succeeded. For both computers, I use Outlook 2010, and every system hadn't any trace of CRM for Outlook before.
Note : I only wrote the
Warning events, not the information tagged events. I searched for this problem across the Web; unfortunatly nobody seems to have reported this specific issue.
Note 2 : If you need any complementary information, I'll be glad to provide it.
So I am asking, where can be the matter ? Thanks in advance for any help !

Hi,
Try to perform a clean boot then install the CRM 2013 for Microsoft Office Outlook.
To perform a clean boot:
Log on to the computer by using an account that has administrator rights.
Click Start, type msconfig.exe in the Start Search box, and then press Enter to start the System Configuration utility.
Note If you are prompted for an administrator password or for confirmation, you should type the password or provide confirmation.
Collapse this imageExpand this image
On the General tab, click the Selective startup
option, and then click to clear the Load startup items check box. (The
Use Original Boot.ini check box is unavailable.)
Collapse this imageExpand this image
On the Services tab, click to select the Hide all Microsoft services check box, and then click
Disable all.
Collapse this imageExpand this image
Note This step lets Microsoft services continue to run. These services include Networking, Plug and Play, Event Logging, Error Reporting, and other services. If you disable these services, you may permanently delete all restore points. Do not
do this if you want to use the System Restore utility together with existing restore points.
Click OK, and then click Restart.
This way we can eliminate the affect by background programs, install the software to see if the error still occurs.
If the issue persists in clean boot, please collect the Setup log files from this path:
SystemDrive:\Users\<User>\AppData\Local\Microsoft\MSCRM\Logs
Send the logs to our email address for further analysis:
[email protected]
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Outlook 2013: "Perform a custom action" in Rules

As described here:
http://office.microsoft.com/en-us/outlook-help/create-custom-actions-rules-HA102749447.aspx
I can use custom action in Outlook 2013 rules.
Please tell me, why can't I see "Perform a custom action" in rule action list in Outlook 2013 then?

I've got the same result in Outlook 2013 RTM. The rule action option "Perform a custom action" is missing. Try to install the lasted version of Outlook to check the result.
Tony Chen
TechNet Community Support

Slow download of incoming email on outlook 2013

Downloads are happening VERY SLOWLY. Byte by byte; takes hours to download 1 email over DSL connection. This just started happening. Connection speed is not an issue. Explorer pages are downloading quickly; just not email. I am running Outlook 2013 -NOT
EXCHANGE and Windows 8.1x. I've read of similar problems, but don't find any resolutions. HELP!

Hi Chalgal,
Are you working with POP3 or IMAP?
If you are using an IMAP account, then disable the “Unsubscribe All Folder” option as it will boost the Outlook downloading performance at some extent and set the
“Root Folder Path”.
Reasons and their fixes can be differ in the case of POP3 account like:
Third party plug-ins (Remove the unwanted plug-ins)
Scanning programs like antivirus ( Disable them immediately)
Corruption in Outlook (Run Scanpst.exe to repair)
Take a complete guide to fix send/receive error in Outlook:
http://support.microsoft.com/kb/813514
Note: Improve community discussions by marking the answers helpful otherwise respond back for further help.
Thanks
Clark Kent

Print to PDF is very slow showing "save as" dialog when printing from Outlook 2013

Hello,
I'm having a problem with one of my users. The problem is intermittent. At first when I was looking at the issue, here is what I saw:
In Outlook 2013, I opened an e-mail. I then selected Print, selected the Adobe PDF printer, and hit the print button. There was over a 1 minute delay before the "save as" dialog appeared to ask me where to save the document and what to name it. I did this for several different e-mails with and without attachments and the problem was consistent. I saved the e-mail to a local e-mail file and the problem was the same. This process was over 30 or 40 minutes. I was pulled away for another issue and now the "save as" dialog pops up within seconds. The user is complaining that this happens regularly. I tried a repair, cleared temp files, and was going to try printing from other apps, but then it started temporarily behaving itself, so I can't tell you if the same delay existed in other apps. I didn't see anything obvious in the event viewer logs.
Has anyone else seen this? Anyone have an idea on how to troubleshoot this?
Thanks,
Jeffery Smith

Thank for your help Bill, but changing settings in the distiller did not seem to work. As my application prints directly to the default application without using anything specific to Acrobat, I was hoping there was a simple way forward. A colleague suggested copying registry entries from the account I logged on as to the S-1-5-18 entry, then rebooting. This had no effect as the prompt still comes up.
Aandi, I don't have the Acrobat SDK or any experience of it.
Also I'm not sure where any code/script would sit since the application is stable and so I would rather not change it.
If it amounts to a few lines of javascript sitting outside the application then that would be of interest.

Outlook 2013 send & receive is very slow or freezes

Hello. I recently purchased Office 2013 to install on my new laptop at the beginning of February. Everything was working fine up until a couple weeks ago. I am having issues in Outlook 2013, specifically I am not getting emails or when I send
emails they show as being sent but the customer never receives them. I have 2 email accounts setup and both are scheduled to automatically send and receive every 1 minute but even if I hit send & receive manually nothing works. Eventually the send/receive
window will open and freeze, showing "processing" or that there are 60 minutes left in trying to receive a message! I have never had an issue like this before and I need it to be fixed so I can continue to communicate with my customers! Please help!

Does it throw any error code? Make sure the internet/network doesn't have any issues? Check whether the same mailboxes can be accessed in their webmail interfaces (say, OWA) and see you don't face any send/receive issues with that?
Do check whether you can repro the issue by opening Outlook in safe mode or not (Outlook.exe /safe)? If issue is not reproduced, then I would suspect one of the Outlook add-in may be causing this above issue.
You can check the send/receive groups. For more info, you can refer:
http://office.microsoft.com/en-us/outlook-help/why-use-send-receive-groups-HA102749372.aspx
Let me know how it goes.
DeVa, M.S., {MSFT} Please remember to mark the replies as answers if they help

Adobe Reader X and XI slow when emailing an attachment out of Reader to Outlook 2013 32bit

I have two new Lenovo 64bit computers with 32 bit Outlook 2013. It takes over 45 seconds for the compose email to pop up when I attach a file or send a file through Adobe Reader (Depending on version). I've tried the current version of X and XI. Uninstalled and reinstalled both versions and also the Microsoft Office 2013 package. It has to be something to do with Reader because other applications attach the email just fine. I've exhausted my options and I am unable to find anything searching online. I've found a few older discussions and none of those solutions have worked. Any help would be great.

Hi all,
I found a workaround the problem I was describing.
Apparently Adobe has implemented something called Protection Mode
for a description see this link :
http://kb2.adobe.com/cps/860/cpsid_86063.html
The workaround (I call it a workaround because you have to disable this new Security measure)
is to do the following: Open Adobe Reader X --> Go to Edit --> Preferences in the menu --> General --> un-check "Enable Protected Mode at Startup"
Then you will have to click Continue and restart Adobe Reader for the change to take place.
Now this is only a workaround as it disables all of the new Protected Mode security features so please keep that in mind.
Hopefully adobe will address the Outlook integration piece so that the Printing script will be allowed to open and close Adobe like in un-protected mode...
Hope this helps others who have been searching for a workaround...
Kevin.

Outlook 2013 crashes when opening Calendar search result

I have a user who uses her Outlook 2013 calendar extensively, mainly to note for herself when she has spoken to a customer, and creating appointments for when she needs to speak to them again. (This is outside of our policy to note the contact in
MS CRM.) She can have scores of such Calendar items each day.
When seraching for these appointments in her Calendar, she gets the list of results, but Oulook crashes when she tries to open any of them. Sometimes Outlook restarts on its own, sometimes she must relaunch it herself.
Related threads reference a wwlib.dll error, but she is not getting that. It is Outlook.exe itself that is crashing. There are other threads that reference other open windows, or items containing webpages or tables, but these do not apply to her, either.
Event Data (two related entries) contain the following:
OUTLOOK.EXE
15.0.4551.1004
5253ad6f
c0000005
00025b09
19cc
01cef2a610938033
C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE
C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE
77f5e493-5e9b-11e3-9ef4-00219b4a7172
And:
3915849571
1
APPCRASH
Not available
0
OUTLOOK.EXE
15.0.4511.1004
5253ad6f
OUTLOOK.EXE
15.0.4551.1004
5253ad6f
c0000005
00025b09
C:\Users\[username]\AppData\Local\Temp\163947659.cvr C:\User\[username]\AppData\Local\Temp\CVR780F.tmp.cvr
C:\Users\[username]\AppData\Local\Temp\WERA546.tmp.WERInternalMetadata.xml
C:\Users\[username]\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_OUTLOOK.EXE_2e80497b46642ed3f64262bb26bbba2f6ecc_02d1bdd5
0
77f5e493-5e9b-11e3-9ef4-00219b4a7172
0
On answers.microsoft.com, Girish M (Support Engineer who eventally directed me here), asked me to run Scanpst.exe. I would paste the results here, but this window does not seem to allow pasting. A summary description of what it found on her .ost file (no
.pst in use) is basically this:
**Beginning NDB recovery
**Attempting to open database
**Attempting to validate header
**Attempting to validate AMap
**Attempting to validate BBT
**Attempting to validate NBT
**Attempting to validate BBT refcounts
    ??Couldint find BBT entry in the RBT (E025CC)
**Attempting to validate header NID high-water marks
**Beginning PST/OST recovery
**Attempting to recover all top-level objects
    **Store created by biuld: 15.4517
**Attempting to walk all folders
      Failed to add row to the FLT, RowID = 719
      Failed to add row to the FLT, RowID = 6CD
      Failed to add row to the FLT, RowID = 6DE
      Failed to add row to the FLT, RowID = 6D8
and so on, and so on, with a few hundred more FLT RowID errors, finally ending with:
**Attempting to locate any orphaned folders/messages
**Performing Final HMP validation
**Attempting to check top-level objects for consistency
**Updating folder hierarchy
  **Verifying message moves
My understanding of the Scanpst.exe process is that it also disables any addons which might cause crashing, but the issue is still being experienced. Running Scanpst.exe a second time (appending the previous log, although it seemed to actually prepend the
file) only returned a few lines from the top of the result above ending with "Attempting to validate BBT."
Fixes not attempted yet that I have found performing searches include running the Office Repair tool, or checking for KB2817631 (a Word update that is apparently having adverse affects on Outlook, not attempted yet because it seems to be related to the wwlib.dll
error, which is not happening here).
Any thoughts out there? Thanks!

Mavis,
Thanks for the reply. Running Outlook using /cleansharing and
/cleanroamedprefs did not have any effect when used individually or in combination with each other.
Running the Search Index Rebuild option also did not seem to do anything, as the pop-up message indicated that it may take a long time to finish, and yet seemed to finish instantaneously, not giving any indication that the indexing took place. The option
window immediately said "Indexing complete" for 23,755 items.
As to the Outlook Forum, they are the ones who directed me to this forum (you can see the thread on the Answers support page under Office - Office 2013 - Microsoft Office Outlook - Office on Windows 7, under the title "Outlook 2013 restarts when
opening Calendar Search result item" first posted on Dec 11, 2013), as Girish M felt that it might be due to Exchange, and not Outlook. (I have no reports of any of our other users on the same Exchange server having the problem with their Outlook, but
they also do not use it the way this user has been.)
I can repost the issue there, or continue the same thread, if you think the issue lies with them. Was the "Answers" site the improper place to post, perhaps? Should it go in a different thread on Technet instead?
Thanks for your assistance!
Edited to add:
Here are the KBs installed just before or on the date the problem started (12/6/2013):
12/5/2016 (Office updates, all 32-Bit):
Security Update Office 2013 KB2768005
Office 2013 KB2768016
Office 2013 KB2817640
Office 2013 KB2827228
Security Office 2013 KB2837618
Word 2013 KB2817631
InfoPath 2013 KB2752078
Office 2013 KB2817493
Office 2013 KB2760539
Office 2013 KB2827235
Office 2013 KB2827225
Security Excel 2013 KB2827238
Office 2013 KB2760242
Office 2013 KB2817626
Office 2013 KB2817314
Office 2013 KB2760610
Access 2013 KB2768008
Office 2013 KB2738038
SkyDrive Pro KB2825633
Security Office 2013 KB2817623
Office 2013 KB2760267
Visio Viewer 2013 KB2768338
Office 2013 KB2827230
OneNote 2013 KB2810016
Office 2013 KB2827228
Office 2013 KB2767845
Definition Office 2013 KB2760587
Office 2013 KB2726996
Security Office 2013 KB2810009
Office 2013 KB2817316
Word 2013 KB2817631
Lync 2013 KB2817621
Office 2013 KB2760224
Office 2013 KB2726954
Office 2013 KB2817640
Publisher 2013 KB2752097
PowerPoint 2013 KB2817625
Office 2013 KB2760257
Office 2013 KB2817309
Security Outlook 2013 KB2837618
Visio 2013 KB2752018
Office 2013 KB2817490
Word 2013 KB2827218
Office 2013 KB2760553
12/6/2013 (for Windows, all Security):
KB2900986
KB2888505
KB2876331
KB2868725
KB2868626
KB2862152
I listed all updates because there have been reported instances of a Word update causing Outlook to crash, but she is not getting the wwlib.dll error related to that KB. If you are aware of any issues with these updates, and which ones might be worth uninstalling
in an attempt to fix, please let me know.
Thanks again!

Outlook 2013 not caching secondary mailbox

Hi, We are using Outlook 2013 and it appears that when adding a secondary mailbox through Account Settings --> Change --> More settings --> Advanced tab -->
Add, it does not cache the secondary mailbox. This results in access to that mailbox and calendars being really slow.<o:p></o:p>
The user previously had Outlook 2010 and it was working fine. I have made sure that all the cached mode options are enabled but the secondary mailbox
still shows as 'Online.'
Thanks

Hi,
The slow access may be caused by too many shared folders in the secondary mailbox. The following KB is a detailed analysis about this performance problem:
Performance problems when you try to access folders in a secondary mailbox in Outlook
http://support.microsoft.com/kb/2297543/en-us
Hope it helps.
Thanks,
Winnie Liang
TechNet Community Support

CRM OUTLOOK 2013, slow performance

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