CRM overview
hello, friends.
i am new to CRM. could anyone summarize for me the full cycle of CRM, master data, condition records and the relevant t-codes?
many thanks.
Hi
To start with master data for Business partners you can use transaction code BP for creating the business partners . and for creating the transactions in marketing sales and service areas you can use transaction code crmd_order
You can refer the link below for the CRM basic overview
http://help.sap.com/saphelp_crm50/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
Links to CRM Documentation
http://help.sap.com/saphelp_crm50/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
Reward points if helpful
Dinaker vikas
Similar Messages
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Hi,
Shortly I am going to work on CRM Server. which I need to pull the data from SAP CRM System to
BI System. I am new to CRM. Can any one explain me the overview of CRM like what are the datasoources, data targets and any relevant info.
Thanks
VSMHi Subbu
CRM is similar to R3 server with reference to the connectivity to BI. It uses RFC connection to connect to BI and vice-versa, this connection would usually be setup by basis consultants.
For the list of DataSources, Cubes, Queries the best resource would be SAP Help, for the CRM part below is the link.
http://help.sap.com/saphelp_nw70/helpdata/en/04/47a46e4e81ab4281bfb3bbd14825ca/frameset.htm
Please go through the above link and you will have most of the required information.
Thanks. -
SAP CRM overview presentation document
Hi ,
Could any one send me the SAPCRM overview presentation document at sapdotcrmat rediffmaildotcom
Points will be surely rewareded for all replies .
Regards,
RahulRahul, though Greg was very moderate, I will put it bluntly. If you need a documentation mailed to you, then this is not the place to ask for. Read the Forum [Rules of Engagement|https://www.sdn.sap.com/irj/scn/wiki?path=/display/home/rulesofEngagement] and act like a professional.
But here is the link for the [CRM documents in SDN|Re: error in b2b shop url.] put by Greg. I am not sure if Google returned this link.
Easwar Ram
http://www.parxlns.com -
CRM Architecture & CRM Overview
Hi Experts,
I need the detailed explanation for CRM & CRM Architecture.
Provide some website links explaining the above topics.
Regards,
Krishna Balaji THi Krishnan,
Please check the links for CRM details:
Links to CRM Documentation
http://help.sap.com/saphelp_crm50/helpdata/en/e1/8e51341a06084de10000009b38f83b/frameset.htm
I hope these will be helpful for you.
Thanks and Regards,
Nutan -
Need some help in SAP CRM ISA.
hi ,
I am very new to the SAP CRM ISA environment .So please suggest me some documents ,books name etc.
To develope ISA applications what java skills we should have.
Please help me ...
Thanks in advance to all of you..
With regards
shanto aloorHello Shanto,
You need a couple of months of time to attend the following courses and couple of more years for really working in few projects to understand Well that is for people like me.
CR010 - CRM Basics,
CR100 - CRM Overview,
CR300 - CRM Sales,
CR800 - E-Commerce with CRM and
CR850 - E-Commerce with R/3
Okay, for the programming skills, you need very good Java / Web Application development experience. The application (ISA) is a simple Java based Web application (not a J2EE application) built on Struts framework. So, a good knowledge / experience of Struts is a big plus.
The [E-Commerce Enhancement / modification guide|https://websmp210.sap-ag.de/sapdownload/011000358700000469462006E/] is THE reference for ISA enhancements. I can not emphasize more on this. Every page, sentence is a must read in this document. This next document has [Examples and Tutorials |http://service.sap.com/sapdownload/011000358700006120622006E/]that go with the first document.
It is also good to have ABAP development and debugging knowledge to do good development. Basic understanding of the request - response cycle - the Java to ABAP integration are all good topics to focus and learn.
You must also know the Java development process in the NetWeaver (NW). You need to know the concepts of NW Development Infrastructure (NWDI). The enhancement guide has some information relevant to ISA development.
If you really go through the enhancement guide thoroughly, you will know what more you should know!
Easwar Ram
http://www.parxlns.com -
Hi Experts,
Please can someone pelase tell me what are all the important topics in CRM?
I am into ABAP.
Thanks
DanyHI Dan
First decide amongst the following specilizations in CRM in which u want to expertise, then you can go ahead with individual topics..
- CRM Overview/Architecture
- CRM Base Customizing
- Mobile Sales
- CRM Sales
- Interaction Center WinClient in CRM
- Interaction Center Webclient in CRM
- CRM Middleware
- CRM Technology
- CRM Markwting
- CRM Service
All these are the core of the CRM.
Siva -
Need screen shot documentation for mySAP CRM
Hi
all
Greetings,
I am looking for every ones help out here & need the screen shot documentation for the following;
1.Mysap crm Overview.
2.Base customization
3.Partner processing
4.pricing & actions
It would be really appreciated & i would be very greatfull to each one of you present here
My E-mail id: [email protected]Hi
You can get all the config building blocks in the link below
http://help.sap.com/bp_crmv250/CRM_DE/index.htm
Links to CRM Documentation
http://help.sap.com/saphelp_crm50/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
Do reward points if helpful
Regards
Dinaker vikas -
Hi ,
I am beginer to crm sales . will anyone help me out with CRM Concepts and for sales how can i go ahead...
i think CR010 will help me out but i am not getting softcopy of that . so if anyone is having taht or any other material useful as a beginer than send it to me plz....
thanks in advance..
saurin shahHi Saurin,
You have to read CR 010 ( CRM overview) and CR100(Base customisation) for the basics.
CR 300 for sales.
I am giving you the help documentation link.
http://help.sap.com/saphelp_crm50/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
open the above link and click on business scenarios, there you will find sales.
Regards
Nadh. -
hi Experts
Can any one please guide how/where i should take CRM Certification and Stuff like FAQ
Thanks in advance
Vinaykumar.ChHi,
Check This Link
http://www.sapgenie.com/mysap/mysap_crm.htm
http://crmtutorial.com/CRM/CRM.aspx
<b>CRM Overview</b>
http://www.ixos.com/local/es/home/products/pro-integration/pro-integration-crm/pro-integration-crm-sap.htm
http://www.sapgenie.com/mysap/mysap_crm.htm
http://www.sap.com/solutions/business-suite/crm/index.epx?roleview=imp
http://crmtutorial.com/CRM/CRM.aspx
http://help.sap.com/bp_crmv340/CRM_DE/BBLibrary/html/BBLibrary.htm
http://wiki.ittoolbox.com/index.php/Topic:MySAP_ERP
http://www.cadservices.nl/site/cadservices/28/27/Designer_mySAP_PLM_2005.pdf
http://www.unevoc.unesco.org/southernafrica/8-km/SAPKW_SolutionBrief.pdf
http://help.sap.com/saphelp_crm40/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm -
CRM questions for certification
Dear consultant,
I am looking for model certification papers in marketing and crm overview and configuration.
i need that urgently for my preparation.
i request you to send that to my mail id.
[email protected]
with regards,
Jyothi.Hi,
refr this links:
https://websmp205.sap-ag.de/~sapidp/011000358700002004072004E
SAP CRM Certification in Marketing
SAP CRM Certification in Marketing
https://websmp105.sap-ag.de/~sapidp/011000358700002734432004
http://www.leadingtraining.com/course_CRM.htm
mySAP CRM Certification Preparation
rgds,
latheesh -
Hi CRM experts,
Im Prasanna William, iam doing MASTER OF BUSINESS(ERP) in Victoria University. I have a assignment regarding CRM. So any one help me to more information about the bellow mentioned objectives.
The company you work for is a user of the SAP R/3 ERP system. Management have heard a lot about Customer Relationship Management (CRM) but like most people are unsure what is involved. They believe that SAP provides a CRM solution. You have been asked to create a management report on CRM and the implications to your company for the meeting in the following week.
The report should explain:
u2022 What is CRM?
u2022 The benefits that it offers
u2022 Details about SAPu2019s CRM solution
u2022 Provide examples of companies that have implemented this component and any issues associated with this implementation. This should be obtained separately from SAPu2019s site to gain an impartial view.some comment to your question:
u2022 What is CRM?
For the CRM general, it is a concept to manage enterprise customer related process and functionality in some kind of methods. Just like ERP. But ERP is focus on the enterprise management inside, not focus on customer.
For SAP CRM, it is a IT solution which is design and develop by SAP for enterprise to manager the CRM related business process and data.
u2022 The benefits that it offers
if you know SAP ERP, you need to know the ERP can't conclude all of the business function and process of enterprise. For example, ERP doesn't support Marketing, campaign and coupon scenario, and also doesn't support the ISA web shop. But SAP offer CRM solution to support these.
u2022 Details about SAPu2019s CRM solution
You can search some SAP CRM overview document from SAP website. To get to know how many function module included in CRM, which scenario supported by CRM
u2022 Provide examples of companies that have implemented this component and any issues associated with this implementation. This should be obtained separately from SAPu2019s site to gain an impartial view.
In my opinion, in Great China, some enterprise which has already implement ERP solution are also expand their IT application in to CRM area. Like Sony China, SuNing electroic. -
Dear all
I would be planning to do a CRM certification, preferably in CRM service.
My question is , what path needs to be followed for the end exams
as far as I can see it should be:-
-CR010[ CRM overview]
-CR100[ CRM basics ]
-CR700 [ CRM service ]
am I correct here ? I do not want to do any extra module that is otherwise not necessary in getting the CRM service- certificate.,
Looking for some guidance here.
Thanks and regards
SharmHi Sharmishta Mathur,
The Market for Service Consultants is picking up in full swing.
Focus lot on CR700 and CR100 is something is needless to stress how vital it is for any consultant.
good luck and Please Reward Points.
cheers,
Muralidhar Prasad.C -
Hi Everyone,
Like many others I am also new to SAP CRM and I am doing a course in E-Commerce.. Would like to you experts in CRM , whether to go for certification exam first or to gain some experience and then go for exam...
One of my friend says certificate will be a gateway and the other says after you work for sometime then certification becomes easier..what would you suggest..
Rgds,
sangeethaHi Sap Newbie,
Welcome to SDN Community.
Before going for the certification read some CRM overview guides and cookbooks available here. This would make your life easier:
http://help.sap.com/bp_crmv340/CRM_DE/BBLibrary/html/BBLibrary.htm
Also, refer the following links:
CRM Data Model
http://service.sap.com/crm-objects/
SAP CRM Starter
http://www.ixos.com/local/es/home/products/pro-integration/pro-integration-crm/pro-integration-crm-sap.htm
http://wiki.ittoolbox.com/index.php/Topic:MySAP_ERP
http://www.cadservices.nl/site/cadservices/28/27/Designer_mySAP_PLM_2005.pdf
http://www.unevoc.unesco.org/southernafrica/8-km/SAPKW_SolutionBrief.pdf
CRM material
Certification information:
https://websmp205.sap-ag.de/~sapidp/011000358700002004072004E
<b>Reward points if it helps.</b>
How to give points: Mark your thread as a question while creating it. In the answers you get, you can assign the points by clicking on the stars to the left. -
Hi,
It will be really helpful if any CRM expert can tell me the common questions asked in the interview for Org. Management, BP, Product master and Territory Management i.e. Master data.
I do not like to be suggestive at all but as I am preparing very hard and so if someone sends me this then I can understand the proper way to learn.
Thanks in advance.
Dipankarhi,
<b>CRM FAQ Interview Question</b>
http://searchsap.techtarget.com/generic/0,295582,sid21_gci1149410,00.html
http://searchsap.techtarget.com/general/0,295582,sid21_gci1108668,00.html
http://www.sapcookbook.com/SAP-CRM-Interview-Questions-SAP-Customer-Relationship-FAQ.htm
<b>
CRM Overview</b>
http://www.ixos.com/local/es/home/products/pro-integration/pro-integration-crm/pro-integration-crm-sap.htm
http://www.sapgenie.com/mysap/mysap_crm.htm
http://www.sap.com/solutions/business-suite/crm/index.epx?roleview=imp
http://crmtutorial.com/CRM/CRM.aspx
http://help.sap.com/bp_crmv340/CRM_DE/BBLibrary/html/BBLibrary.htm
http://wiki.ittoolbox.com/index.php/Topic:MySAP_ERP
http://www.cadservices.nl/site/cadservices/28/27/Designer_mySAP_PLM_2005.pdf
http://www.unevoc.unesco.org/southernafrica/8-km/SAPKW_SolutionBrief.pdf
http://help.sap.com/saphelp_crm40/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm -
Can any body explain me CRM architecture overview ?
Hi,
I am new to SAP CRM, can you please give me more info on the below topics ?
1) Overview on CRM architecture ?
2) CRM capabilities ?
3) CRM user interface concepts ?
All helpful answers will be rewarded.
regards
JayaHi Akhil,
Please go through these links:
1. An information silo is a management system incapable of reciprocal operation with other, related management systems. A bank's management system, for example, is considered a silo if it cannot exchange information with other related systems within its own organization, or with the management systems of its customers, vendors or business partners. "Information silo" is a pejorative expression that is useful for describing the absence of operational reciprocity. Derived variants are "silo thinking", "silo vision", and "silo mentality".
http://en.wikipedia.org/wiki/Information_silo
2. Storage silos are structures for storing bulk materials. Silos are used in agriculture to store grain (see grain elevators) or fermented feed known as silage. Silos are more commonly used for bulk storage of grain, coal, cement, carbon black, wood chips and sawdust.
Three types of silos are in widespread use today:
1.Tower silos
2. Bunker silos
3. Bag silos
http://en.wikipedia.org/wiki/Storage_silo
3. http://blogs.ittoolbox.com/crm/cdi/archives/master-data-silos-and-rocknroll-7686
4. Get in-depth insights into Application Silos!
View as PDF
http://manageengine.adventnet.com/products/applications_manager/application-silos.html
Please rewards if found helpful.
Regards,
Alok Sharma
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