CRM SERVICE ECC CONTROLLING Integration
Hi Expert,
We are working with Service Contract mgmt with ECC COntrolling integration.
After we create a Service Contract an Internal Order (CO) is defined in CRM in order to collect service costs.
This Internal Order represents a material service (without cost). The u201Ccostu201D of this material service is the Internal Order balance.
After creating a Service Confirmation, a Sales Order is created in ECC and it is used to bill the material service. Revenues are posted in CO-PA but costs remians still in the Internal Order.
However, in order to have profitability analysis by material service, these costs should be settled to CO-PA and we are currently not able to match the INTERNAL ORDER COSTS with the SERVICE CONFIRMATION REVENUES.
Do you know how can I determine a settlement rule that automatically match those transaction? (the material number is a characteristic to be included)
Thanks and Regards
Hi Ashish,
Could you please tell me how do we assign the debit memo request to the internal order.
I am creating a debit memo request from the confirmation. the debit memo request doesnt have the internal order number that was created in ECC. And hence, I am not able to post the revenue from the confirmation to the internal order.
Could you please help.
Regards,
Itisha
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CRM to ECC: Controlling Integration Issue while saving Service Transactions
Hi,
We have configured all CRM service functionalities with ECC integration. We have also set up controlling integration following best practices document.
We are getting the following error whenever we try to save any service transaction (Service Contract or Service Order).
u201CAn error occurred in system XXXXECC during account assignmentu201D
u2022 Errors in prerequisite object Item 2000000042/100 (Notification E IAOM 026)
u2022 Collector posting not allowed on account (Notification E YAM_RE 013)
Please help to resolve this issue.
Thanks,
PrishHi Ashish,
Could you please tell me how do we assign the debit memo request to the internal order.
I am creating a debit memo request from the confirmation. the debit memo request doesnt have the internal order number that was created in ECC. And hence, I am not able to post the revenue from the confirmation to the internal order.
Could you please help.
Regards,
Itisha -
CRM Service - ECC Logisitcs Integration (Spare Parts in a Service Order)
Hi Experts,
We have been trying to configure a scenario for CRM Service Orders with SAP ECC logistics integration in CRM 7.0 EHP1.
We are aware of the standard configuration wherein we assign one logistics scenario ( Purchase Requisition or Purchase Order or Reservation) for a specific service organization & Item Category for spare parts in service order.
Our first query : Is it standard that the spare part will be automatically reserved if it is in stock (after ECC availability check from service order) and purchase requisition or purchase order is created only if it is not in stock?
We also understand that while a reservation happens during Service order creation, the goods issue or material withdrawal happens only on service confirmation. If this the case, how will the physical delivery happen to customer? This is our second query.
Please note that we are raising this query only for spare part items in service order and not for sales item in service order.
It would be great if you could help us with this issue.
Responses will be suitably rewarded.
Thanks,
PrishHi Pritesh,
Thank you for your prompt reply and help, appreciate the same, we would be going for the scenario where the service order in sap crm has saleable parts, the service order would get replicated to ecc as a sales order and the costs would get booked when the post goods issue is performed after creating the delivery in SAP ECC.
Following are the configurations done
1) Service Order type ZRVW is created in SAP CRM
2) The same service order ZRVW is mapped in SAP ECC
3) The service order in SAP CRM has the following number range and the same is kept internal
4) The same number range is marked as external in SAP ECC in vn01 tcode
5) The number range is assigned to the document type ZRVW in SAP ECC
6) Item category determinations are done in SAP CRM, standard SRVS(Sales items are copied to YRVS)
7) The same item category determination is also set in SAP ECC for Item category group NORM
8) Item category determination is also set for ERLA as item category group in ECC
9) The item category YRVS is set to delivery relevant in SAP ECC
10) The standard schedule line is determined which is CP is relevant for delivery
11) The sales area is also assigned to the document type ZRVW.
12) In SAP CRM, the status profile YCONT is assigned, having the business transaction to be distributed, the status of the same is set to allowed for completed status
13) The status profile has been assigned to the transaction type ZRVW
14) Pricing configurations are also done in sap crm and sap ecc
15) Now I am creating the service order ZRVW in SAP CRM, having saleable parts, customer's and material's exist in both systems having the same sales area, the status is set to completed at item and header level
16) The system is throwing an error when I click on edit
17) When checked In sap ecc the system says that the document does not exist
18 I did open the error in SAP CRM and it says that there are some settings required for billing
Since there is no billing relevance to this scenario in the item category the billing relevance is set to no billing
Please advice further
Kind Regards
Atul -
CRM service order does not create purchase requisition
Dear experts,
CRM 5.0
We have a scenario where saving a released service order should create a purchase requisition in ECC and update the document flow. I have performed the following steps and still the PR isn't getting created.
1. Configuration in CRM and ECC for integration of service processes with logistics and maintaining the purchasing document types.
2. Maintaining standard pruchase groups in ECC table V_TMW01
3. Assigning standard purchase org to the plant
4. Making sure correct RFC destination is assigned to the logical system.
Am I by any chance missing some middleware steps as saving the service order does not even trigger anything in the system?
Thanks
RitwikHi Ritwik,
Just check the following activities are maintained or not
1) You have created the subscription in SMOEAC with Site , Replication object and Service Order
Process type in the criteria value.
2) You have maintained the customizing entry in CRM in spro for the following combination in logiistics
Integration for Trans.Type Item Cat. Service Organization Org Unit (Service) Log. Scen.
Regards
Pavan.A -
Integration of CRM Service Managment and Controlling
Hi
Please forward any material on Integration of CRM Service Managment and Controlling.
Regards
Odaiah Pelleyhi odaiah,
this link is for download CR700-> about services
http://mysapbi.blogspot.com/2007/01/cr700.html
and the content is:
Content:
Installed base management:
Installations Individual objects Service contract processing:
Service agreements
Service contracts
Service plans
Usage-based billing Service order processing:
Resource planning
Service confirmation
Service billing
Product service letter
Warranty claims Complaints
i will let you know if i find new materials
best regards
Indah puspita -
CRM Service Transaction Types availability in ECC table CRMC_SRV_BILL_PR
Dear experts
I need to customize ECC IMG object CRM_SRV_BILL_MAP (SPRO -> Integration with Other mySAP.com Components -> Customer Relationship Management -> Settings for Service Processes -> Billing Integration -> Map Transaction Types and Item Categories).
This is to map SAP CRM Service Transactions to SAP ECC Sales Orders for triggering Debit/Credit Memos based on Service Orders. However, the table in which CRM Service Transaction Types are stored is empty (CRMC_SRV_BILL_PR) - how to we get the data in there?
For some reason, we have one client where this info is available, in another one it's not. We are not sure whether this might be a download object, or if customizing on ECC side is required?
Thank you in advance for all helpful replies!
ChristianHi,
As far as my knowledge goes in this area, i have worked on this in my previous project with R/3 version being 4.7. We have had to manually maintain the configuration in the table that you are reffering to. So you would need to maintain the document type to be created and also assign the item categories acordingly.You will ofcourse need to configure the document types and item categories that are relevant to create a debit/credit memo in R/3. Also, you will need to map the CRM item categories to the R/3 credit/debit item categories.
Hope this helps
Shiloo -
My (i think simple) question is about integration of CRM service to ERP MM, e.g. for spare parts delivery or spare parts purchasing or scrapping parts in a CRM service order - i thought something very basic and standard
I always thought that inside a ERP SD order you have item categories and those item categories do have a schedule line category and a requirement class and from those are determined the MM movement typ and the automatism if the system creates in MM a reservation a purchase requisition or a purchase order. That was always my understanding
Now i was surprised to learn the customizing in SAP CRM (CRM/Transactions/Settings for Service Transactions/Integration/ Logistics Integration/Define Transfer parameters) - there i can say:
CRM Transaction Type+ CRM Item Category = ERP Movement Type + ERP Special Stock Indicator
or next to it in the SAP CRM Customizing
(CRM/Transactions/Settings for Service Transactions/Integration/ Logistics Integration/DefineLogistics Scenario for the Procurement of Material and Sales)
i can say:
CRM Transaction Type+ CRM Item Category = ERP Reservation or ERP purchase requisition or ERP purchase Order
Now i know that in SAP CRM if you have a transaction and an item category for a logistics operation, the system creates an EPR sales order of the same number and type with the same item categories.
My question is: WHERE is determined which movement type the system uses and if there is created a reservation or purchase requisition or purchase Order. Is it determined in the ERP by using the ERP sales order item category and the SD item category customizing or is it determined by the customizing in the SAP CRM that i described above?
Thank youHi Anup,
I am facing purchase requisition creation problem for service products from crm.
I have seen your query which was posted on same issue, so i thought i could get some help.
The problem here is when i am saving the service order i am getting the below message.
Enter a (default) purchasing group for material group SUB_MC (Notification E CRM_SRV_LOG_EXT_OLTP 002).
I have actually downloaded mat_dien materials from ecc to crm and for material purchase group is already assigned for one plant, but still not able to recognise.
Please help me out.
Thanks in advance. -
How to configure SAP ECC DMS content repository with CRM Services Object
hi,
we have SAP Document management system which is currently integrated with SAP R/3 Ecc system .
with ref. to sap standard functionality i am able to upload the document in DMS content repository through SAP R/3 Ecc System as below.
step-1 ,T.code:CV01n
a. create - DMS Documents
b. Oupload Scanned documents in DMS system
c. select content repository
d. Save Document
now, in same manner i want to store business documents in SAP ECC R/3 DMS content repository using CRM services trnsaction"CRMD_ORDER". kindly guide me suitably.
regards,
sunili am explaining your proble
a. create - DMS Documents
b. Oupload Scanned documents in DMS system
c. select content repository
d. Save Document
after saving open to document in cv02n and track status of doc i.e. AR CR & RE
if RE status is there the it will repositor at server
Regards,
Sanjeev -
Profit Center(Controling ) integration with SAP CRM Billing
Hi,
we are using SAP CRM5.O & R/3 4.7.
Can you please some body give the information of Integration CRM Service billing integration with Controling(profit center).
Regards
Chandra
Edited by: Chandra Sekhar Reddy.Botla on Apr 22, 2008 10:14 AMHI Anup,
Thanks for your information .
Here i will explain teh business senario.
Here my client is doing service on behalf of Actual service Provider(ex: cell repairs, On behalf of Nokia my client dong service for the End customers. warranty ).
So that we creating service order & billing on end customer, but payer will be the brand (nokia) .
so here there is no expence relate transaction are posting. Here we are doing only billing (revenue related transactions). This revenue has to be posted to concern profit ceneter. Where we will give teh profit center integration with CRM Service.
Thanks in advance.
Regards
Chandra
Edited by: Chandra Sekhar Reddy.Botla on Apr 22, 2008 7:27 AM -
GageQuest Calibration Control Software Integrtion With CRM Service
Has anyone integrated CRM Service In-House Repair Orders with GageQuest Calibration Control Software?
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Creating Purchase Requisitions in ECC for CRM Service Items
Hi,
We are implementing ECC6.0 and CRM5.0 for a client.
In this implementation we require to create a scenario for Procurement of services.
I have maintained the basic settings in CRM and ECC.
But i am still unable to generate a Purchase Requisition for the service order created in CRM for service material of type DIEN.
Looking forward to help.
Thanks and Regards,
Rekha DadwalHi Rekha,
We are still struggling to create a purchase requisition in ecc from service order.
I know you should have faced gthe same problem and I understand you might have solved it as well. Please guide us if possible on the same.
rightnow we are facing the error in which the system is tryig to create a purchase requisition but it is picking a default purchasing organisation 0001 from somewhere... and trying to check its assignement with the material plant.
is there somwhere we assign a default purchasing org in crm ecc integration... or where is it picking up this default purchasing organisation...
i will award you with points
Surendra More -
Errors CRM Service Order - ECC CO posting
We have created a SAP CRM Service Order ( Copy of SRVO) transaction in CRM 7.0, on release of the service order we are getting the following error .
An error occurred in system ZDEY240 during account assignment
Message no. CRM_ORDER_MISC 060
Diagnosis
Errors occurred when assigning an account assignment object to a business transaction. To view the error message, see the accompanying log file.
Transfer Log
u2022 Errors in prerequisite object Transaction 8000000187 (Notification E IAOM 026)
u2022 Profit center for CRM integration not found (Notification E KECRMPCA 001)
u2022 Error occurred during determination of profit center (Notification E IAOM 039)
u2022 Error occurred during creation of internal order (Notification E IAOM 018)
If any one has a good idea on how to resolve this please let us know.
Posted by Piyush Gandhi
Mobile : 7176505770Hi Chetan
Greetings
Thanks for your email.
Ref is made to the issue.
I am aware of the CRM - ECC CO integration configuration , we have performed all the settings, I was refering to the error log in particular
Which States:
An error occurred in system ZDEY240 during account assignment
Message no. CRM_ORDER_MISC 060
Diagnosis
Errors occurred when assigning an account assignment object to a business transaction. To view the error message, see the accompanying log file.
Transfer Log
u2022 Errors in prerequisite object Transaction 8000000187 (Notification E IAOM 026)
u2022 Profit center for CRM integration not found (Notification E KECRMPCA 001)
u2022 Error occurred during determination of profit center (Notification E IAOM 039)
u2022 Error occurred during creation of internal order (Notification E IAOM 018)
If you noticed there are serval log associated with this error , If any one know exactly what would be the reson which caused this error logs. We have checked all profit center , ecc service materials , Org Data config and found to be OK. Still the error persists.
Need help to resolve this error.
Regards
Thanks
Piyush Gandhi -
Integrating with SAP CRM / SAP ECC apps with SMP 3.0
Hi All,
I have some questions for integrating SAP ERP / SAP CRM applications with SMP 3.0, what my questions is
1) I want integrate SAP ERP / SAP CRM apps with SMP 3.0 from scratch. (which are available in the SAP Portal)
2) For that what are all the per-requisites, after integration is done if application want required any changes then how to update that app.
3) Provided SAP ERP / SAP CRM applications are all available executable only, is there any source are available for all theat apps.
Some of SAP ERP applications SAP ERP Customer Order Entry, SAP ERP Order Status, SAP ERP Quality Issue, SAP Employee Lookup and etc.. and
Some of SAP CRM applications SAP CRM SALES, SAP CRM SERVICE MANAGER, SAP Customer and Contacts, SAP Customer Briefing, SAP Customer Financial Fact Sheet, SAP Customer Loyalty, SAP Direct Store Delivery and etc... which are all available in the SAP Portal.
Please help me on the same.
Thank & Regards,
Ranjith Lingala
+91-9985241328Hi All,
I have some questions for integrating SAP ERP / SAP CRM applications with SMP 3.0, what my questions is
1) I want integrate SAP ERP / SAP CRM apps with SMP 3.0 from scratch. (which are available in the SAP Portal)
2) For that what are all the per-requisites, after integration is done if application want required any changes then how to update that app.
3) Provided SAP ERP / SAP CRM applications are all available executable only, is there any source are available for all theat apps.
Some of SAP ERP applications SAP ERP Customer Order Entry, SAP ERP Order Status, SAP ERP Quality Issue, SAP Employee Lookup and etc.. and
Some of SAP CRM applications SAP CRM SALES, SAP CRM SERVICE MANAGER, SAP Customer and Contacts, SAP Customer Briefing, SAP Customer Financial Fact Sheet, SAP Customer Loyalty, SAP Direct Store Delivery and etc... which are all available in the SAP Portal.
Please help me on the same.
Thank & Regards,
Ranjith Lingala
+91-9985241328 -
Urgent: Replication of CRM Service Ticket to PM Service Notification in ECC
Hi Friends,
I have a Client requirement where
1) a Service Ticket is created on CRM IC Webclient.
2) This Service Ticket is then Replicated in Plant Maintemance (PM) Service Notification on ECC.
3) Then the Service Notification is executed in the PM Module through PM Service Order.
4) Then the service order status is updated on the Service Ticket.
5) The PM Service Notification and PM Service Order details should be visible from the Service Ticket window in IC Webclient.
I would appreciate if you can provide any information/details on how to replicate a CRM Service Ticket to Plant Maintemance (PM) Service Notification on ECC.
Any information on the above scanario setup and execution will be greatly helpful to me.
If you have any docs relevant to this pls send it accross to me.
My mail ID [email protected]
Pls help me out.
Thanks in advance and warm regards
PurnenduHello,
this is a topic where i´m also very interested and i already did some analysis on this.
There is now standard way from SAP to replicate CRM Service Request to CS Service Notification.
I´m thinking about a customer solution using a RFC function call to create the CS Service Notification in background.
Best regards
Manfred -
SAP ECC 6.0 Service functionalities vs. SAP CRM Service functionalities
Hi all,
My name is Chitra. I want to make a comparison between the Service functinalities available in SAP CRM Service. I beleieve SAP CRM has lot more functionalities for Service than SAP ECC. But since I have not worked in Service, I would really appreciate any help in this regard. What are the Service options available in ECC 6.0 . What are the additional functionalities available in SAP CRM Service. Any help in this regard will be very helpful.
You can email me at [email protected]
Thanks in advance,
ChitraHello Chitra,
I know it was a long time ago since you posted this thread, but I was wandering if you (or anyone reading the forum) ever got the information requested for comparing CRM Service to SAP ECC Service. I have a similiar requirement for comparing both options.
Your help would be truly helpful,
Many thanks in advance,
Pedro
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