CRM Service functionality

The suggestion is that Serial Number generation needs to be activated if the CRM Service module needs to be used. Any suggestions on a work around ?
Thanks

In addition to my first answer, The serial number generation actually needed when you want to use service module. Nevertheless, you could use item group or customer.
There is a contract template setup used in the service contract that required serial number, customer or item group. Most of electtronic service requires serial number. So, when selling goods/items, you need to generate serial no. if you did not want to generate it when receiveing the goods through GRPO. SO, your serial number generation is set by release only in the item master data. I think service contract and its template are the primary things to consider about the need of serial number generation in service module.
let me know if you need more detail and describe also your requirement.
Rgds,

Similar Messages

CRM service interval template can't be linked.

Hi, every friends.
I am developing CRM service function based on CRM7.0.
I use service interval template which be linked to a service product master and use PGname : RSPPFPROCESS to create service order from service contract. But the template do not work , and the service product master in the template can't be posted to service order.
Could anyone give me any hint? thanks.
Peter.D

Thank you in advance for your help.
I defined an service interval template named Z000000001, and in template Z000000001, a Transaction Number of Template 6000000(it is a CRM document) was defined.
In serveice master , i give internal template Z000000001 to a special service master. When this special service master is used in transaction document , and this transaction document is automatically followed up to a service order document by the program RSPPFPROCESS, the template Z000000001 will be linked , and the item detail defined in the template document 6000000 will be posted to new service order document as a sub item detail.
But, it not work. could you give me some advice about this issue?
thanks.

How to configure SAP ECC DMS content repository with CRM Services Object

hi,
we have SAP Document management system which is currently integrated with SAP R/3 Ecc system .
with ref. to sap standard functionality i am able to upload the document in DMS content repository through SAP R/3 Ecc System as below.
step-1 ,T.code:CV01n
a.     create - DMS Documents
b.     Oupload Scanned documents in DMS system
c.     select content repository
d.     Save Document
now, in same manner i want to store business documents in SAP ECC R/3 DMS content repository using CRM services trnsaction"CRMD_ORDER". kindly guide me suitably.
regards,
sunil

i am explaining your proble
a.    create - DMS Documents
b.     Oupload Scanned documents in DMS system
c.     select content repository
d.     Save Document
after saving open to document in cv02n and track status of doc i.e. AR CR & RE
if RE status is there the it will repositor at server
Regards,
Sanjeev

Product substitution in SAP CRM Service

Hi Friends
To replicate product substitution in CRM I have followed the same steps which SAP has provided in help.sap.com
Product Substitution - Sales Quotation and Order Management - SAP Library
1) After implementing the initial loads using objects DNL_COND_D001,DNL_CUST_PDD products are populated successfully in CRM condition table
1CN/CCRSAP001 .
2) Condition type has created successfully and it was assigned In define determine procedure in Application CRM and in Usage PD.
3) Assigned Condition procedure in Define transaction types to the required process type.
but nothing is happening in CRM Web UI /GUI. Could any one suggest did I miss any steps to activate product substitution .
Thanks & Regards,
Siva Krishna

I got an clue and it is SAP using below function module for product substitution purpose , here it is taking ordered product and looking in pricing tables ( in VMC ) is there any substitution products are available or not . if yes then it is throwing the popup. In my case i haven't received any products from pricing tables so I have populated it in Debug Mode . then I got a popup to select the product with description as Sales Order Item xxxxxx have below substitute products but now I am doing all this process in CRM service order.
FM Naem : CRM_PROD_DET_DETERMINATION_OW
Thanks & regards,
Siva Krishna

Unable to view Spare Part Components in SAP CRM Service Order

Hello All,
We are implementing CRM 7.0 Ehp 2.0
As per the following video it is now possible to integrate the spare part components in the CRM Service Order, using the BOM replication and Product Proposal functionality in SAP CRM
SAP CRM 7.0 - Integration of ERP BOM Information in the CRM Product Proposal
However in our case we are not able to achieve the desired results.
Following configurations are done
1) The BOM is replicated from ECC to CRM the same can be viewed in commpr01
Material 4561 is the main product and 4562 is the component
2) The item category for the main product is YRVS where the customization for structure scope is done
3) For the Product Proposal customization's, I have created a new method schema
4) The transaction type and the sales org are assigned to the method schema
5) However now when I am creating the service order, I enter the sold to party, the product id
6) Next I go to the line item to click on product proposal.
7) The system issues the below message
Please advice if I am missing on any configurations.
Kind Regards
Atul

Hi Raghavendra,
Thanks for your reply, appreciate the same, I have now added the relationship objects as per your post above in comm_hierarchy for the particular category
Now in the product master , I am now able to view the tabs(screen shot attached)
Next I create my BOM in ECC with BOM Usage 5 and save the same
Next I run the initial download for the adaptor object BOM in SAP CRM
When I check in commpr01 for the material 4561 the component and the main material have not come.
Can you please advice further.
Kind Regards
Atul

Faxing adobe pdf forms using actions in CRM service process

Hi experts,
Does anybody has experience in sending adobe PDF forms as a fax using actions in CRM service processes? Currently I use this by implementing a PPF BAdI, but what else configuration, software and hardware requirements I need to make faxing work in CRM?
Is it possible to use 3rd party software to send the fax for example winfax and transfer the fax number to this?
Regards:
Gabor

Dear Dezso,
As far as I remember, we already know each other
Our company have been using winfax in the past for sending fax messages. Now that they will use SAP-CRM shall they buy a new fax server? I have looked after Topcall, it might be useful with RFC?
In CRM service order, I use the EXEC_METHODCALL_PPF BAdI implementation to collect the data from the service order, and then use the standard function modules to "print" or "fax" the PDF document (call function FM_NAME).
At this function module, which structure do I neet to enter the recipient's fax number (I read somewhere that I have to use DEVICE='TELEFAX' in the output_options - is it true?) ?
Or should I communicate from the BAdI with Business Communication Services (create recipient and similar methods)?
Is there any way to send the fax from the local machine where the user uses the SAP GUI?
Thank you very much in advance for your help and support!
Gabor

Urgent: Replication of CRM Service Ticket to PM Service Notification in ECC

Hi Friends,
I have a Client requirement where
1) a Service Ticket is created on CRM IC Webclient.
2) This Service Ticket is then Replicated in Plant Maintemance (PM) Service Notification on ECC.
3) Then the Service Notification is executed in the PM Module through PM Service Order.
4) Then the service order status is updated on the Service Ticket.
5) The PM Service Notification and PM Service Order details should be visible from the Service Ticket window in IC Webclient.
I would appreciate if you can provide any information/details on how to replicate a CRM Service Ticket to Plant Maintemance (PM) Service Notification on ECC.
Any information on the above scanario setup and execution will be greatly helpful to me.
If you have any docs relevant to this pls send it accross to me.
My mail ID [email protected]
Pls help me out.
Thanks in advance and warm regards
Purnendu

Hello,
this is a topic where i´m also very interested and i already did some analysis on this.
There is now standard way from SAP to replicate CRM Service Request to CS Service Notification.
I´m thinking about a customer solution using a RFC function call to create the CS Service Notification in background.
Best regards
Manfred

Partners from a CRM service document

Hi Guys,
I have to extract the Partners assigned to a CRM Service document to BW. The way I have been doing it is calling the "CRM_ORDER_READ" function module in the User exit and using the "Partner function" trying to populate the additional field that I had created to enhance the datasource.
But I believe there should be a better way of doing it. The issues with the way I am doing are
1. If I have some new "Partner functions" defined, then I have to extend the "extraction structure" to include those additonal ones.
2. If the same partner function is used more than once, e.g. a "resp employee" is used twice, then I cannot dynamically include the 2nd "emp resp" to be included in the extract strucuture.
So if anyone has worked on this and knows a better way of extracting the data, please share.
Appreciate your help.
Doniv

Hi
I would suggest not to use CRM_ORDER_READ because of
performance.
Instead look at the function I use (below).
Also, if you want to keep your partner at the same level as the Line or Header you will have to extend the struct.
Other wise you can load all the BP's to a seperate ODS and link them to the other ODS's (Lines and Headers).
Reg's
Edan
FORM fill_partner_info2
Find additional partner data
--> L_STRUCT - structure of the enhanced transactional data source
FORM fill_partner_info2 CHANGING l_struct STRUCTURE crmt_bw_complaints_i
                           p_modified TYPE c.
DATA: v_so_guid     LIKE crmd_orderadm_i-guid,
        v_partner_no LIKE crmd_partner-partner_no,
        v_partner_fct LIKE crmd_partner-partner_fct,
        v_partner     LIKE but000-partner.
v_so_guid = l_struct-item_guid.
select single partner_no into v_partner_fct
    from crmv_linkpartner where ( guid_hi = v_so_guid ).
if sy-subrc ne 0.
    v_so_guid = l_struct-guid.
endif.
SELECT PARTNER_NO PARTNER_FCT
INTO (v_partner_no, v_partner_fct)
FROM CRMV_LINKPARTNER
WHERE ( GUID_HI = v_so_guid ) and
        ( ( PARTNER_FCT = 'ZBOOKED' ) or ( PARTNER_FCT = 'ZRTP' ) or
          ( PARTNER_FCT = 'ZYAPLAN' ) ).
    select single partner
    into v_partner
    from but000
    where partner_guid = v_partner_no.
    case v_partner_fct.
      when 'ZBOOKED'.
        l_struct-zzbook_to = v_partner.
      when 'ZRTP'.
        l_struct-zzrevenue_to = v_partner.
      when 'ZYAPLAN'.
        l_struct-zzip_planner = v_partner.
    endcase.
    p_modified = 'X'.
ENDSELECT.
IF ( l_struct-zzbook_to is initial ).
    l_struct-zzbook_to = l_struct-sold_to_party.
ENDIF.
IF ( l_struct-zzrevenue_to is initial ).
    l_struct-zzrevenue_to = l_struct-sold_to_party.
ENDIF.
ENDFORM.                    "fill_partner_info2

CRM Service general question

Hi Experts,
I am new to CRM and have some basic questions. It would be a great help, if get the answer for all my queries.
1. What is the role of a CRM functional consultant for an implementation project ? Ex : Service.
2. What all are the possible customizing he should do in CRM Service ?
3. Also what all are the customizing he should do IC Web client ?
Thanks & Regards
Samm

Hi Amrut,
Thanks for your prompt response but i am sorry that i do not find John Burton's blog anywhere. Can you please give me the link.
Thanks
Samm

Middleware Replication-ISU Installation Facts into CRM Service Contract

Hi All,
I would like to share an update which I have followed for one of my implementation project.
Following document will help you, if you want to replicate some of the data from ISU to CRM Service contract custom fields, which is not the standard replication practice.
[Middleware Replication-ISU Installation Facts into CRM Service Contract|http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/30e51278-00f0-2d10-89a9-ee3d76447650]
Appreciate your feedback.
Cheers,
Suraj

Hi Fritz,
As requested following are the code samples-
For ISU System BAdI "ECRM_CRM_DOWNLOAD" as below:
X_CONTRACTPOS               TYPE ECRM_CRMCONTRACT_DATA_POS          Item Data (Enhanced)
XY_CONTRACTPOS               TYPE ECRM_CRMCONTRACTPOS          Transfer Structure: Contract Status from CRM to IS-U
XY_CONTRACTPOSX               TYPE ECRM_CRMCONTRACTPOSX          Transfer Structure: Contract Status from CRM to IS-U
TXY_CONTRACTCONF          TYPE ECRM_CRMCONTRACTCONF_TAB          Configuration Container
TXY_CONTRACT_STATUS_DATES     TYPE ECRM_CRMCONTRACT_STATUS_DAT_T     Status and Date Tab
METHOD if_ex_ecrm_crm_download~crm_download_fill_data_new.
*...Local data declaration
DATA : l_c_string1      TYPE string1,
         ls_contractconf TYPE ecrm_crmcontractconf.
IF x_contractpos-partner       IS NOT INITIAL AND
     x_contractpos-everh-anlage IS NOT INITIAL.
    SELECT SINGLE string1
                             FROM ettifn
                             INTO l_c_string1
                             WHERE anlage = x_contractpos-everh-anlage.
    IF sy-subrc EQ 0.
      MOVE : x_contractpos-partner            TO ls_contractconf-partner,
             x_contractpos-everh-contractpos TO ls_contractconf-ref_guid,
             'OPERAND'                        TO ls_contractconf-attr_name,
             l_c_string1                      TO ls_contractconf-value.
      CALL METHOD me->fill_container
        EXPORTING
          ip_contractconf = ls_contractconf
          ip_value        = ls_contractconf-value
          ip_name         = 'Operand'
        CHANGING
          li_contractconf = txy_contractconf.
    ENDIF.
ENDIF.
ENDMETHOD.
VALUE( IP_CONTRACTCONF )     TYPE ECRM_CRMCONTRACTCONF     Configuration Container
VALUE( IP_VALUE )          TYPE TEXT70               Error message text - long text of the error
VALUE( IP_NAME )          TYPE CU_CHARC               Characteristic Name
VALUE( LI_CONTRACTCONF )     TYPE ECRM_CRMCONTRACTCONF_TAB     Configuration Container
METHOD fill_container.
DATA : l_c_contractconf TYPE ecrm_crmcontractconf.
FIELD-SYMBOLS : <contractconf> TYPE ecrm_crmcontractconf.
l_c_contractconf = ip_contractconf.
READ TABLE li_contractconf ASSIGNING <contractconf> WITH KEY ref_guid = ip_contractconf-ref_guid
       attr_name = ip_name.
IF sy-subrc EQ 0.
    <contractconf>-value = ip_value.
ELSE.
    l_c_contractconf-value = ip_value.
    l_c_contractconf-attr_name = ip_name.
    INSERT l_c_contractconf INTO TABLE li_contractconf.
ENDIF.
ENDMETHOD.
For CRM system BAdI "ECRM_DOWNLOAD" as below:
IP_MTR_TYPE     TYPE /NPC/MTRTYPE          Meter Type
IP_REF_GUID     TYPE CRMT_OBJECT_GUID          GUID of a CRM Order Object
CP_CS_TRANS_MSG     TYPE BAD_BUS_TRANSN_MESSAGE     Transaction Messaging BDoc
METHOD fill_container.
DATA:           li_flds_upt_orderadm_i TYPE TABLE OF smog_sfldn.
FIELD-SYMBOLS : <orderadm_i>           TYPE bad_orderadm_i_mess.
READ TABLE cp_cs_trans_msg-orderadm_i ASSIGNING <orderadm_i> WITH KEY guid = ip_ref_guid.
IF sy-subrc EQ 0.
    APPEND 'ZZ_METER_TYPE'    TO li_flds_upt_orderadm_i.
    CALL FUNCTION 'SMO_SNDBITS_SETX'
      EXPORTING
        structurename       = 'BAD_ORDERADM_I_MESS'
        ddic                = 'X'
      TABLES
        sfields             = li_flds_upt_orderadm_i
      CHANGING
        sndbits             = <orderadm_i>-sendbits
      EXCEPTIONS
        structure_not_found = 1
        wrong_fieldname     = 2
        OTHERS              = 3.
    <orderadm_i>-zz_meter_type = ip_mtr_type.
ENDIF.
IS_CONTRACT_DATA     TYPE ECRM_ISU_CONTRACT_DATA2
CS_BUS_TRANS_MSG     TYPE BAD_BUS_TRANSN_MESSAGE     Transaction Messaging Business Document
METHOD if_ex_ecrm_download~ecrm_download_fill_data.
DATA :   ls_contractconf TYPE ecrm_isu_contractconf2,
           ls_orderadm_i    TYPE bad_orderadm_i_mess.
LOOP AT is_contract_data-t_contractconf INTO ls_contractconf.
    READ TABLE cs_bus_trans_msg-orderadm_i INTO ls_orderadm_i WITH KEY guid = ls_contractconf-ref_guid.
    IF sy-subrc EQ 0.
      MOVE : ls_contractconf-value TO ls_orderadm_i-zz_meter_type.
      CALL METHOD me->fill_container
        EXPORTING
          ip_mtr_type         = ls_orderadm_i-zz_meter_type
          ip_ref_guid         = ls_orderadm_i-guid
        CHANGING
          cp_cs_trans_msg     = cs_bus_trans_msg.
    ENDIF.
ENDLOOP.
ENDMETHOD.
ENDMETHOD.
Cheers,
Suraj

CRM Service Ticket

I have a CRM Service Ticket which contains a Survey. Which extractor do I use to extract the Survey from the Service Ticket? Thanks

Hi Miguel,
I was searching the internet for a solution in order to get the Bapi_Busprocessnd_Createmulti create a service ticket. I am also using it from a SAP portal application just like you.... and therefore everything should be RFC enabled. I have a few questions and I hope you can help with those:
- You mention that at first you should use the CRM_GUID_CREATE function module in order to create a guid as input for the bapi Bapi_Busprocessnd_Createmulti. But how can call this function module because it is not RFC enabled?
- Is it possible for you to share the input parameters that you have used in order to create a service ticket in CRM?
I hope you can help me with these questions.... that would be fantastic!
Thanks in advance.
Kind regards,
Rik Janssen
Message was edited by:
Rik Janssen

CRM Checklist Functionality

Hi Gurus
I have 2 questions regarding this "Checklist" functionality.
Documentation indicates it can only be used in Service scenarios.
Does this Include "Business Activity" or "Task" Transaction Types?
Documentation also indicates that Checklists can be manually added to a Transaction.
So does this mean I can add an individual Checklist item?Or when I manually add a Checklist it makes all items in the configured checklist visibleIf this is the case can I then have multiple configured Checklists which have 1 step in each of them, and then I can select a number of these checklists manually?
Please advise
Kind Regards
Panduranga

Hi Lindsay,
First of all a grand welcome for stepping into the world of SAP CRM 2007. It's one of the most comprehensive CRM solutions you will get in the market today.
To begin with the learning, the best way would be to hang around SDN and SAP HELP Portal. You can access the link [SAP CRM HELP|http://help.sap.com/saphelp_crm60/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm]. I guess you would like to get familiar with the Business Process first and then slowly explore all the technical objects that are behind this. The best possible way to learn this is to visit is SAP Portal. This is the place from where you can get a wealth of resources starting from Road Maps to Business Processes. [SAP Portal|www.sap.com].
With this I would also like to mention a few things which are very important. I am not much aware of your exposure to SAP Systems and Functionality. In SAP data is classifies into various categories. Most important among them being the Transactional Data, Master Data and Customization Data. You will get a detailed understanding and classification of it once you start with CRM.
Hope this is quite good to make the start with. You can also post in forum if you have any further doubts. You can finish the Base Customizations and then slowly migrate to SAP CRM Service.
And wish you best of luck for your journey into the SAP CRM World.
Thanks,
Samantak.

How to get CRM service order data in R/3

Hi,
I want to retrieve service order data from CRM system to R/3, is there any FM for this. Please help as i am new to CRM
Thanks
Bobby

Hi Bobby,
It is very much possible to upload CRM service orders to SAP R/3 or SAP ECC via standard CRM middleware.
Please refer to the below SAP help document for complete list of configuration activities for service order upload.
http://help.sap.com/saphelp_crm50/helpdata/en/f0/5d583c65399965e10000000a114084/frameset.htm
<b>Do not forget to reward if it helps</b>
Regards,
Paul Kondaveeti

The Cluster Service function call 'ClusterResourceControl' failed with error code '1008(An attempt was made to reference a token that does not exist.)' while verifying the file path. Verify that your failover cluster is configured properly.

I am experiencing this error with one of our cluster environment. Can anyone help me in this issue.
The Cluster Service function call 'ClusterResourceControl' failed with error code '1008(An attempt was made to reference a token that does not exist.)' while verifying the file path. Verify that your failover cluster is configured properly.
Thanks,
Venu S.
Venugopal S ----------------------------------------------------------- Please click the Mark as Answer button if a post solves your problem!

Hi Venu S,
Based on my research, you might encounter a known issue, please try the hotfix in this KB:
http://support.microsoft.com/kb/928385
Meanwhile since there is less information about this issue, before further investigation, please provide us the following information:
The version of Windows Server you are using
The result of SELECT @@VERSION
The scenario when you get this error
If anything is unclear, please let me know.
Regards,
Tom Li

CRM Service Transaction Types availability in ECC table CRMC_SRV_BILL_PR

Dear experts
I need to customize ECC IMG object CRM_SRV_BILL_MAP (SPRO -> Integration with Other mySAP.com Components -> Customer Relationship Management -> Settings for Service Processes -> Billing Integration -> Map Transaction Types and Item Categories).
This is to map SAP CRM Service Transactions to SAP ECC Sales Orders for triggering Debit/Credit Memos based on Service Orders. However, the table in which CRM Service Transaction Types are stored is empty (CRMC_SRV_BILL_PR) - how to we get the data in there?
For some reason, we have one client where this info is available, in another one it's not. We are not sure whether this might be a download object, or if customizing on ECC side is required?
Thank you in advance for all helpful replies!
Christian

Hi,
As far as my knowledge goes in this area, i have worked on this in my previous project with R/3 version being 4.7. We have had to manually maintain the configuration in the table that you are reffering to. So you would need to maintain the document type to be created and also assign the item categories acordingly.You will ofcourse need to configure the document types and item categories that are relevant to create a debit/credit memo in R/3. Also, you will need to map the CRM item categories to the R/3 credit/debit item categories.
Hope this helps
Shiloo

CRM Service functionality

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