CRM Service Management Vs ECC Service Management

Question

Hello Gurus
Wondering if you can help me quickly on the following query.
If we need to impliment "customer support, warranty, site engineering, installation supervision, operations and maintenance services" and there is no specific need to use CRM, is it not possible to simply use ECC SM modules?
PLease confirm. When should we use CRM SM? Also if there is a document that compares ECC SM to CRM SM, please send it my way [email protected]
Much appreciated.
Regards
Jai

Answer 1

Hi Satish,
Plants from R/3 can be downloaded into CRM as locations via the standard middleware adapter object DNL_PLANT. But there is no standard object that downloads the storage locations from R/3. But CRM can make a RFC call to R/3 as and when you need to assign a storage location to a service organization.
Use SM30 to modify the CRM table OFIC_PLANT_SRV and create a new entry. When you click on the field 'storage location' s dropdown, the system displays a login screen for R/3. Upon successful login all maintained plant and storage location combinations will be diaplayed from R/3 for selection.
Do not forget to reward useful answers
Regards,
Paul Kondaveeti