CRM Survey Evaluation

Hi All,
I want to user Survey Evaluation form CRM_SURVEY_SUITE without use BW extraction,
but I see only some fields available. I need in particular Customer Code and Customer Name by they are not available in Survey avalutaion button into transaction CRM_SURVEY_SUITE.
The second question is how to manage the authorization to see only some Call List to and Survey to the end users
(for example I'm Italian and I have to see only Italian Call List) suing transaction CRMD_TM_CLDIST and CRM_SURVEY_SUITE. I have to work with roles or other way ?
Thanks a lot and Best Regards,
Davide Ivanov

Hi Davide,
perhaps the SAP Note [1057344 - CA: Can't identify the person who answers the survey.|https://service.sap.com/sap/support/notes/1057344] can be helpful.
Best regards
Gregor

Similar Messages

CRM Survey Evaluation Data Storage

Hi!
I create, with the CRM_SURVEY_SUITE, some questionnaires, and I enter values for all the questions.
When I work with these activities, I need to take these values,
Does anyone know which tables store this information? And if I need some functions to interpret this information (I need the values and/or percentages)?
Will reward points!
Regards,
Gonzalo Henderson.

hi
first of all i would like to explain the standard methodology to store the surevy results in CRM
In SAP Standard when a customer answers a survey, a new activity with transaction type 0000 will be created that automatically triggers the follow-up processes. In our business scenario were not using transaction type 0000 but Y004 instead.
To make the campaign automation survey scenario running for this transaction type as well you have to change a BAdI.
The following procedure describes where and how to adapt the respective changes.
In a real customer scenario this is a very likely procedure.
Transaction Code SE18
1. SAP Menu Architecture and Technology---->ABAP Workbench -
>Utilities -
>Business Add-Ins
2. Enter the name of the respective BAdI CRM_MKTCA_SVY_PAI in the field Definition Name and choose Display first.
3. Go to tab Interface and double-click on the default implementation class CL_DEF_IM_CRM_MKTCA_SVY_PAI.
4. Again, double-click on method IF_EX_CRM_MKTCA_SVY_PAI~PROCESS_SVY_PAI_FOR_CA and confirm the following dialog box with Yes.
5. In the following you see the example implementation for transaction type 0000.
6. Now switch to change mode and search for 0000 with the Find/Replace button.
7. In the following replace the line
iv_process_type = '0000' with the line
iv_process_type = 'Y004'
8. Save your settings and dont forget to activate your coding again.
now just try to understand it
because as soon as customer repond to the survey you get an in bound activity
this activity generation is crucial part of response analysing because this activity contains the info regarding the customer response
you can also see the details of the sales activity automatically triggered in CRM when survey response is filled from customer
in following tables
ECRM_ISU_ACTIVITY_DISPLAY
Displays an activity by taking the Business Transaction Number for the same.
CRM_CLM_CREATE_CALL_LIST
Create call list for activities generated
ET_ACTIVITY_H
Header Details of an activity such as PRIORITY,
OBJECTIVE, Address Details etc.
ET_ACTIVITY_I
Item Details of an activity.
in the similar way you are trying to retrieve the surevy info stored in tables
also This activity also has the response of the customer which can be viewed in the Questionaire Tab of the activity.
You need to maintain a customizing setting for Questionaire Determination.
Customer Relationship Management -> Transactions-> Settings for Activities -> Questionnaires -> Define Determination for Questionnaires: Business Activity.
Maintain an entry here. Put the Determiantion Id, Descr and transaction type (0000), keep the Questionaire Column Blank, and mark the Checkbox in the Active Column.
3. At the database level two tables get updated based on the response.
CRMD_MKTRU_SVY: Assignment Business Partner / Surveys
CRMD_MKTCA_CT_IN: Table for Inbound Entry
Also in transaction CRM_SURVEY_SUITE, select your survey and click on the Evaluation Button. It should also show the response of the customers
and in your case customer is you coz you urself are filling the surveys.
best regards
ashish

CRM Survey: Simple Survey Evaluation

Hi Forum,
I created one Survey using CRM_SURVEY_SUITE and I would like to extract result using Simple Survey Evaluation.
I set the flags Evaluation without Business Information Warehouse and Save completed Questionnaire.
When I press the button Evaluation, I always get the message "No Data is available for evaluation".
Is it really possible to extract results without BW ?
Thanks a lot and best regards.

Hi Joaquin Fornas & Saozinha,
Thanks for your information on survey evaluation in the above threads.
I am able to survey using CRM_SURVEY_SUITE and i am able to extract the results using survey evaluation in GUI.
Now i want to know the how to get the results in IC WEBCLIENT for a survey. I am using CRM 7.0 VERSION.
Can any one tell me is there any settings required to get the survey results in IC WEBCLIENT without BIW Evaluation.
Thanks in advance
Regards
Nagaraju

Display evaluation CRM survey

Hi gurus!!
I'am working with SAP CRM 5.0.
I create a survey. Then I sent an email to a business partner survey. He responds and I see the content but the field sender/receiver is initial.
Does anyone know why we can't see who sends you the survey?
Should we implement any notes?
Thank's.
Regards.

The problem is the following:
Whe you answered the survey from a email, I can see the response of the survey in SAP but I can't see who has sent me in SAP. That is, I can't see the sender of the survey in SAP.
I explain you the steps to see the response of the survey in SAP:
1. Excute transaction crm_survey_suite
2. Choose the survey
3. Select by menu: Extras -> Display Evaluation
In this moment I see survey evaluation.
The problem is:
4. Select a record of the response of the survey.
5. Select Detail Display
6. I see a screen detail of the register. __But the field sender / receiver is empty_. THIS IS THE PROBLEM._
Thank's.
Regards.

CRM survey extraction

Hi Experts
I am trying to extract CRM survey data from a CRM 3.1 system by using a BW 3.5 system. Surveys have been created and saved. I have set the Evaluate in BW setting for the survey in CRM.
I do not get any data out when using RSA3 or by using infopackages. Is there another setting I have to set? Does the survey need to be executed before I can extract the texts and attributes?
Kind regards
Erik

Hi, All
I also met this problem.
Finally, my colleague found the solution.
To solve this problem, you activate "Evaluation in BW" first.
However, you might have no result in "0SVY_DATA_1".
I think the reason is you testing.
You might follow this control:
"Generate URL" -> "Generate URL" -> "Test URL"in dialog box.
The use of "Test URL" was problem why no data was stored in "0SVY_DATA_1".
You should copy the generated URL and paste the URL on address window of Explorer.
Then put your answer on questionnaire and save it.
Last, you can see the stored data in "0SVY_DATA_1".
Test was just "TEST".
Regards,
Han Kyu

Steps to Extract CRM Surveys to BW

Hi Gurus,
My requirement is to extract CRM Surveys, which are attached to Activities transaction with tab questionarrie, into BW. I have checked in datasource 0SVY_DATA_1 as well as in other datasources too but I can see that they are stored in the database tables CRM_SVY_DB_SVS and CRM_SVY_DB_SD. Would anýone suggest me what are the steps i need to follow inorder to extract the data from CRM Surveys data in Activities to BW. I appreciate it in advance.
Thanks a lot
Regards
Kishore.

Hi kishore!
in CRM..
go to transaction CRM_SURVEY_SUITE and check the properties of your survey make sure the "evaluation in BW" option is enabled.
implement the datasources required in RSA5
in BW...
Replicate datasources
implement the Datflow and Data targets required in BW you can use the following Content help http://help.sap.com/saphelp_nw04/helpdata/en/a5/73863c593a8767e10000000a114084/frameset.htm
You can then extract the survey data.
with regards
ashwin

XSLT transformation error when importing target group in CRM Survey cockpit

Hi,
I created a target group using the segment builder and exported that to a local file. Then when creating a survey using CRM survey cockpit (tcode: SURVEY) and trying to import the same target group from the local file; I get an error :
"Error when applying a XSLT transformation"
System Response
Data transformation cannot be executed. Application functions that depend on the transformation cannot be executed
I tried various file formats : RTF, TXT, XLS, HTML but still I get the same error. Export to XML option is neither available while exporting from segment builder nor while importing into Survey cockpit. The target group is not empty.
Are there any settings to be maintained to resolve the error ?????
Dhaval.

Hi Suhel,
Thanks for the response... as far as my understanding goes, the crm survey suite can be used for maintaining questoinnaires that are transaction specific. also the functionality of question tables and rows is not available in the survey suite but is available in the survey cockpit (tcode: SURVEY).
However the same does not allow me to refer to the target groups created using the segment builder.... Is there a way I can use the target group created through the segment builder in the survey cockpit ????
Dhaval.

Generate file to save on server from CRM survey results.

Hello,
I need to generate a file from the results of a CRM Survey running in an Internetscenario.
When mailto is used an email with the attachment POSTDATA.ATT is sent back as attachment.
How can I copy this document and save it on the customers file system?
And how can this be realised when running internet scenario without using mailto.
The scenario is running on CRM 2007.
Thanks for any ideas.
Best regards,
Salvatore

Hello Salvatore,
Did your problem resolved? if not could you please elobarte your question so our community can help you much better.
Thanks
Raja Pamireddy
CRM marketing Forum Moderator.

CRM Survey result Table

Hello CRM Experts,
We have assigned survey to Transaction ( Activities , Lead , Opportuninity ) . Transaction is being created and Questionnaire ( Survey ) is filled . Then Transaction is saved . Transaction ID is generated . We want name of the Table in which survey Results (answers) are store.
As we get the tables for Questions of surveys.
We not able to find the tables where all surveys Results (i.e may filled by Business Partners,Users etc) are store.
Please suggest.
Regards.
Anup.

HI Anup,
The list of all tables used in surverys are as follows
CRM_SVY_DB_MT                  CRM Surveys: Media Type
CRM_SVY_DB_MTT                 CRM Surveys: Media Types (Text Table)
CRM_SVY_DB_S                   CRM Surveys: Survey
CRM_SVY_DB_SA                  Survey Applications
CRM_SVY_DB_SAD                 CRM Surveys: Survey Application Descripti
CRM_SVY_DB_SD                  CRM Surveys: Survey Description
CRM_SVY_DB_SET                 CRM Surveys: Text Table for CRM_SVY_DB_SE
CRM_SVY_DB_SEV                 CRM Surveys: Input Help Table for Function
CRM_SVY_DB_SFA                 CRM Surveys: Survey File Access
CRM_SVY_DB_SP                  CRM Surveys: Generic Survey Attributes
CRM_SVY_DB_SSC                 CRM Surveys: Survey Schema
CRM_SVY_DB_ST                  CRM Surveys: Survey Template
CRM_SVY_DB_STS                 CRM Surveys: Survey Transformation Select
CRM_SVY_DB_SV                  CRM Surveys: Assessable Survey Values
CRM_SVY_DB_SVS                 CRM Surveys: Survey Values
CRM_SVY_DB_SVT                 CRM Surveys: Survey Value Template
Thanks
Abishek

CRM Survey Suite - BW extraction

Dear all,
I have created a survey in CRM survey Suite,
By which business content info providers, i can see the results of my survey?
Thanks in advance..
jmq

HI,
crm survey suite extractors into BW
Re: crm survey suite extractors into BW
Thanks
Reddy

CRM Survey Rating Table

Hi Experts,
Could you provide me SURVEY RATING TABLE NAME on basis of question and answer ?

hi
these are tables meant for you
CRM_SVY_DB_S - CRM Surveys: Survey
CRM_SVY_DB_SA - Survey Applications*
CRM_SVY_DB_SD - Survey Description*
CRM_SVY_DB_SFA - Survey File Access*
CRM_SVY_DB_SP - Generic survey attributes*
CRM_SVY_DB_SSC - Survey Schema*
CRM_SVY_DB_ST - Survey Template*
CRM_SVY_DB_SV - Assessable Survey Values*
CRM_SVY_DB_SVS - Survey Values*
CRM_SVY_DB_SVT - Survey Value Template*
CRM_SVY_RE_ANSW - Survey Texts (for BW extraction)*
CRM_SVY_RE_APPL - BW Application*
best regards
ashish

CRM Survey Data Extraction

Hi,
I am going to extract CRM Survey data.The questionnaire is created in CRM using CRM_SURVEY_SUIT and the same is used in opportunity transaction. I am using 0SVY_DATA_1 to extract the survey data.But the keyfigure values filled in the survey form are not getting captured in the datasource.Please let me know where exactly the answers in questionnare are getting stored in CRM.
Thanks&Regards
Hasini

Hello everyone,
I am also facing the same problem. Is there any conversion rule in BI to convert this XML format into readable Format?
Regards
Vivek

CRM Survey Suite and Web Survey

Hi everyone,
I am new in CRM and have been assigned to investigate the possible ways to send surveyes to the customers/users.
In my investigations and readings, I have found that we coud use CRM Survy Suite or Web Survey.
Could any one please tell me what the difference is between the two?

Hello,
AFAIK only the CRM Survey Suite is fully integrated into the CRM Campaign management. I think the easiest way to send surveys to customers and users is a mail form which sends out a personalized link to the survey.To make the survey available in the internet your basis admins have to configure the SAP Web Dispatcher as I've described in my Blog <a href="/people/gregor.wolf3/blog/2005/11/07/setup-sap-web-dispatcher-with-url-filter-on-suse-linux-90">Setup SAP Web Dispatcher with URL Filter on SuSE Linux 9.0</a>.
Regards
Gregor

CRM survey - FM , methods :-)

hi,
anyone has any experience with CRM survey
interfaces? if there any way to update
data in them via <b>Function modules</b> or object <b>methods </b>?
thanks for any help (names of modules, code samples etc.)
Regards,
michal

>>>>The first time am seeing you post a question on the forums
not true
I've posted quite a few in the past
anyway thanks for willing to help
Regards,
michal

Crm survey suite extractors into BW

Does anyone know whether there are some Business Content extractors for the survey data in CRM. My CRM colleagues have setup surveys using the CRM_SURVEY_SUITE transaction and it would seem to store at least some of this data in the table CRM_SVY_DB_SVS, but not all. However I cannot find any standard extractors to extract all the survey data.
There are extractors for the web survey stuff but the CRM_SURVEY_SUITE transaction does not appear to be a web survey.
Any help would be much appreciated on this.
We are using CRM 4.0 with BW 3.5
Thanks
David

Hi!
you can find survey datasources under RSA5 Root->CRM->0crm_SURVEY. these are some datasources
0SVY_ANSWER_TEXT     CRM Survey: Answers
0SVY_APPL_TEXT       CRM Survey: Applications
0SVY_DATA_1          CRM Survey: Results
0SVY_QSTNNR_TEXT     CRM Survey: Survey Header
0SVY_QUEST_TEXT      CRM Survey: Questions
0SVY_STATUS_TEXT     CRM Survey: Status of Question
0SVY_SURV_TEXT       CRM Survey: Campaign Texts
0SVY_TAROBJ_ATTR     CRM Survey: Recipient Attributes
and web survey datasources under PI_BASIS->0CA_SUR
0WS_ANSWER_TEXT    Web Survey: Reply
0WS_APPL_TEXT      Web Survey: Applications
0WS_KFIGTYP_TEXT   Web Survey: Key Figure Types
0WS_QSTNNR_TEXT    Web Survey: Questionnaire
0WS_QUEST_TEXT     Web Survey: Questions
0WS_STATUS_TEXT    Web Survey: Question Status
0WS_SURVEY_TEXT    Web Survey: Survey
0WS_TAROBJ_ATTR    Web Survey: Recipient
0WS_TAROBJ_TEXT    Web Survey: Recipient
hope it helps
with regards
ashwin

CRM Survey Evaluation

Similar Messages

Maybe you are looking for