CRM survey suite - Test URL - Blank Screen

Hi All,
I generated the URL for a survey but when when I try to test it gives a blank screen.
The system I am testing is a system copy of another system. In the source system the URL works fine.
I have made changes in the xml file to point to the correct host, client and port number.
Could someone please help.
Thanks
S.

Hello Shabnam,
I faced a similar problem and this is the solution after which the URL starts working is as follows:
Refer note: 857535 and do the following:
TCode: se24 -- CL_SURVEY_CATSERVER
Execute method SET_CATSERVER_ABAP
Leave parameter USER empty.
Now check the survey URL will start working.
Regards,
Khushboo
Do reward points !

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CRM Survey Suite and Web Survey

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Hello,
AFAIK only the CRM Survey Suite is fully integrated into the CRM Campaign management. I think the easiest way to send surveys to customers and users is a mail form which sends out a personalized link to the survey.To make the survey available in the internet your basis admins have to configure the SAP Web Dispatcher as I've described in my Blog <a href="/people/gregor.wolf3/blog/2005/11/07/setup-sap-web-dispatcher-with-url-filter-on-suse-linux-90">Setup SAP Web Dispatcher with URL Filter on SuSE Linux 9.0</a>.
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Dear all,
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By which business content info providers, i can see the results of my survey?
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crm survey suite extractors into BW
Re: crm survey suite extractors into BW
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CRM Survey Suit

Try to generate URL from Survey Suit,i cant see
any value in "GetFile = ??" and "SendFile=??" This has to be in this format
Get File: CRM_SVY_BSP_xxx_yyy.XML (xxx,yyy being the current CRM system name)
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Hi guys,
where i can get the result, the answer of the survey i save in the bsp page¿? Once i fill the web survey i press the button 'send', later it appears a sucessful message, and an url of this type:
http://my.system:port/sap(bD1lcyZjPTMwMA==)/bc/bsp/sap/crm_svy_server/Result.htm?sap-params=c3Z5X2Nvb....
What is the next step? What i have to do with this? any table with the answer¿?
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Mon
Edited by: Mon on Apr 3, 2008 10:51 AM

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I have a few questions about Surveys
1) is it possible to create a form in the Survey Suite and then have it linked from a personalized mail form?
2) Why do I keep getting the error message " The name of the function module should be of type CRM_SVY_..._PBO" and The name of the function module should be of type CRM_SVY_..._PAI"?
3) Can the customer later edit the survey on their own, without ever coming back to me?

1) Yes. You go into the Survey Repostitory from Survey Suite and generate the URL that you add to your mail form. Additional setup involved to enable this. See this blog for help:
/people/gregor.wolf3/blog/2006/07/22/create-run-and-analyze-an-e-mail-campaign-with-a-survey-part-1
2) You can just ignore that message
3) Yes...depending upon their desire to learn how to use Survey Suite

Crm survey suite extractors into BW

Does anyone know whether there are some Business Content extractors for the survey data in CRM. My CRM colleagues have setup surveys using the CRM_SURVEY_SUITE transaction and it would seem to store at least some of this data in the table CRM_SVY_DB_SVS, but not all. However I cannot find any standard extractors to extract all the survey data.
There are extractors for the web survey stuff but the CRM_SURVEY_SUITE transaction does not appear to be a web survey.
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We are using CRM 4.0 with BW 3.5
Thanks
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Hi!
you can find survey datasources under RSA5 Root->CRM->0crm_SURVEY. these are some datasources
0SVY_ANSWER_TEXT     CRM Survey: Answers
0SVY_APPL_TEXT       CRM Survey: Applications
0SVY_DATA_1          CRM Survey: Results
0SVY_QSTNNR_TEXT     CRM Survey: Survey Header
0SVY_QUEST_TEXT      CRM Survey: Questions
0SVY_STATUS_TEXT     CRM Survey: Status of Question
0SVY_SURV_TEXT       CRM Survey: Campaign Texts
0SVY_TAROBJ_ATTR     CRM Survey: Recipient Attributes
and web survey datasources under PI_BASIS->0CA_SUR
0WS_ANSWER_TEXT    Web Survey: Reply
0WS_APPL_TEXT      Web Survey: Applications
0WS_KFIGTYP_TEXT   Web Survey: Key Figure Types
0WS_QSTNNR_TEXT    Web Survey: Questionnaire
0WS_QUEST_TEXT     Web Survey: Questions
0WS_STATUS_TEXT    Web Survey: Question Status
0WS_SURVEY_TEXT    Web Survey: Survey
0WS_TAROBJ_ATTR    Web Survey: Recipient
0WS_TAROBJ_TEXT    Web Survey: Recipient
hope it helps
with regards
ashwin

CRM - survey suite - XML files - descriptions

Hi,
would it be possible to add some more documentation
to page:
http://help.sap.com/saphelp_crm40/helpdata/en/e2/5756cb769ae745aa2f5ca5ff95d63c/content.htm
about XML configuration files ?
for http, https, scenarios?
there are quite a few parameters like: ConnectorId
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michal

Hello Shabnam,
I faced a similar problem and this is the solution after which the URL starts working is as follows:
Refer note: 857535 and do the following:
TCode: se24 -- CL_SURVEY_CATSERVER
Execute method SET_CATSERVER_ABAP
Leave parameter USER empty.
Now check the survey URL will start working.
Regards,
Khushboo
Do reward points !

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FYI
Note 945112 "Addition of Javascript validation to onSubmit event" was created.

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Hi,
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Hi, all !
There are a lot of useful functionality described (http://help.sap.com/saphelp_crm50/helpdata/en/2c/2ddf3ac9ecc11de10000000a11402f/frameset.htm).
But, unfortunately, a lack of knowledges HOW to realise this features. In particular, i'm interested in such features as:
-- 1. Term replacement (You can personalize surveys by adding a greeting text and the name of the recipient, for example, Hello Mr. Smith).
-- 2. Merge Java script (to check that appropriate data has been entered, this avoids inappropriate data being stored on Web sites, databases and tables).
It seems to be very useful in marketing and customer loyality investigations.
If anybody shares any information regarding above-mentioned things I will appreciate very much.
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Hi Vasil,
As far as your first query of maintaining personalized surveys is, the option available is to create a personalized mail formm which can be send to the users. While creating this mail form using the tx code CRMD_EMAIL. Here you can enter the attributes like First Name, Last Name. Also conditions are available to send separate mail forms for Mr or Miss. and you can provide your survey link for the same. Thus you can have personalized surveys conducted.
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Can anybody tell me survey tables because I want to generate report for the Questioners that have been designed by using survey builder.
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I created a questionnaire and then translated it into German, Spanish and French. I then activated the translations. I now need to add additional questions/answers to the survey. Is there a way to change the English version but not lose the translations? Every time I copy the survery in the original language it is losing the translations. I've tried to create a new verison but it did not create with the translations either.
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Survey Suit in CRM

Dear SAP Guru's,
Could anyone plz help me how to go about using a Survey suit.
I have created a questionnaire in CRM_SURVEY_SUIT.
Kindly plz share any info about implementing a Survey Process.
Is there any TX. Code to call the Survey Sheet in CRM system. Plz help me with ur experience.
Regards,
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Hi Amit,
I am giving the example how to create questionnaire with Survey Suite for Activities, repeat the same according to your object
Defining Questionnaires
Use
The questionnaire in the activity is based on the survey. A survey is created in the Survey Suite. This is a tool for managing surveys, opinion polls and questionnaires. The surveys can be found in the left area of the Suite. The surveys for each application are found in the corresponding folders in the tree.
For an overview of the available surveys for the relevant application, open the folder for that application.
To display the content of a survey, double-click the survey you wish to see. The content is displayed on the right hand side of the screen.
If a translation has been created for a survey, and is available, the symbol next to the survey in the tree is the symbol for the "Translate" function.
It is possible to copy an existing survey. In this way, you make savings by reusing questionnaires in the same or similar survey projects.
Procedure
To carry out the activity, choose one of the following navigation options:
Transaction Code CRM_SURVEY_SUITE
IMG Menu Customer Relationship Management  Transactions  Settings for Activities  Questionnaires  Define Questionnaires
General Settings for the Questionnaire:
1. Enter the transaction code CRM_SURVEY_SUITE to start the Survey Cockpit.
The Overview of Surveys screen appears.
2. In the list of applications choose the component ACTIVITY.
a. Press button Create (F5) to create a new questionnaire.
b. If you have already assigned a survey to the component, you can choose button Change (F6) to maintain it.
c. If you are copying an existing survey from another application, select the survey, choose the button Copy (F7), assign your newly created survey to application ACTIVITY and rename the survey.
You can edit your questionnaire in the Survey Builder that is opened for case a. and b.
A template is generated for a newly created survey. It already contains a survey title and a section with a question/answer and pushbuttons to send or reset the filled out questionnaire.
3. You can maintain survey attributes (CTRL + F12) to make central settings for your questionnaire.
The system opens a dialog box in which you can decide, for example, whether the survey can still be changed after sending or for which scenarios is it valid.
Create Survey Elements:
1. In the upper left screen area, select the hierarchy node in the structure view of the questionnaire.
2. Choose Insert Section to create a group of individual questions that belong together as regards subject.
The system displays detailed information for the section in the lower left screen area.
3. In the Text field enter a name that is to appear as the title of the question group in the survey.
4. Select the new section and choose Insert Question to define your questions. The system displays entry fields in which you can enter the question text, ID (is visible in expert mode) and the rating factor.
A question consists of the attributes question text, Id, and rating factor, which you must maintain and also of as many answers as required.
A unique Id must be assigned to each question. This Id is necessary for the later evaluation of the completed survey. The system gives you a suggestion for a unique Id, but you can overwrite this.
With the rating factor, you can control the quantitative evaluation of the survey. The higher the rating factor, the greater the weighting of the question in the evaluation. In the evaluation, the calculation is made by multiplying the rating factor of each question by the rating of the selected answer.
5. Select your question and choose Insert Answer to pre-define your answers. The system displays entry fields.
An answer consists of answer attributes and answer options. According to the answer category, the answer can contain one or more answer options. For input fields and text areas, only one answer option per answer is allowed, for radio buttons, check- boxes and list boxes, as many answer options as required are possible.
A unique Id (is visible in expert mode) must be assigned to every answer. This Id is necessary for the later evaluation of the completed survey. The system will give you a suggestion for a unique Id, but you can overwrite this.
You can also determine whether the text is placed to the left or the right of the input element and whether the answer should be in display format only and therefore unchangeable.
For input fields and text areas, you must also specify the size.
If necessary, select one of the answer options as a default value that is already selected when you open the questionnaire.
6. Add other questions/answers that you want to ask in this section or create new sections with questions/answers.
The system updates the status of the questionnaire in the structure view and in the preview every time as soon as you confirm your entries.
7. To change the attributes of a survey element you created, you have to double-click on it in the structure view.
8. Choose Save.
You can run a test for the created survey (CTRL + F8).
9. Go back (F3) and activate your survey (CTRL + F1).
After creating the questionnaire you got to create an URL for this, If you wish to use it in E-Mails. Pleas refer to the following two links to Create an URL
https://www.sdn.sap.com/irj/sdn/profile?userid=3527467
Re: CRM Survey Suit
As per my Knowledge there is no Specific config guide for this
Reward points if it helps
Murali

Transaction launcher gives blank screen

Hii All
I have configured a TL to launch Tx. - crmd_order(CRM) but it displays a blank screen.
I have already tried the following (by referring to SDN posts) :-
1. Notes 1620007 and 1521043 are already implemented in our system.
2. Maintained proper URL in CRMS_IC_CROSS_SYS. It is wokring fine when opened directly in IE.
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Hi Shafali,
You can find the detailed steps of implementation here:
[http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/3059fb20-987f-2e10-ef82-d147b9b5e8b4?QuickLink=index&overridelayout=true|http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/3059fb20-987f-2e10-ef82-d147b9b5e8b4?QuickLink=index&overridelayout=true]
Regards
Leon

CRM survey suite - Test URL - Blank Screen

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