CRM Survey
Hello Forum,
As per our business scenario once the Interaction Record or a Complaint is created and saved the Survey is to be triggered and once the customer on receiving an survey URL the customer clicks on the survey link URL, submits his responses to the survey and sends back. These responses are stored in SAP CRM. I want to know how to process this with the parameters for uploading .XML file in HTTP, but there are many unknown parameters in the XML files like: <b>Connector Id</b> etc. As we want do not want to give the BSP application to the consumer, please suggest
All I need is
1) I have the .XML file for the HTTP, how to go about the Connector ID?
2) How do I assign the Interaction Record to the Questioner as once it is saved the questioner is to be triggered.
Would appreciate an answer from the forum.
Regards,
Ravi
Hello Guys,
Can sombody give me some suggestion how to go about this????
Any informatin would be a lot helpful....
Awaiting a positive response
Regards,
Ravi
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Did your problem resolved? if not could you please elobarte your question so our community can help you much better.
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Raja Pamireddy
CRM marketing Forum Moderator. -
Hello CRM Experts,
We have assigned survey to Transaction ( Activities , Lead , Opportuninity ) . Transaction is being created and Questionnaire ( Survey ) is filled . Then Transaction is saved . Transaction ID is generated . We want name of the Table in which survey Results (answers) are store.
As we get the tables for Questions of surveys.
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Regards.
Anup.HI Anup,
The list of all tables used in surverys are as follows
CRM_SVY_DB_MT CRM Surveys: Media Type
CRM_SVY_DB_MTT CRM Surveys: Media Types (Text Table)
CRM_SVY_DB_S CRM Surveys: Survey
CRM_SVY_DB_SA Survey Applications
CRM_SVY_DB_SAD CRM Surveys: Survey Application Descripti
CRM_SVY_DB_SD CRM Surveys: Survey Description
CRM_SVY_DB_SET CRM Surveys: Text Table for CRM_SVY_DB_SE
CRM_SVY_DB_SEV CRM Surveys: Input Help Table for Function
CRM_SVY_DB_SFA CRM Surveys: Survey File Access
CRM_SVY_DB_SP CRM Surveys: Generic Survey Attributes
CRM_SVY_DB_SSC CRM Surveys: Survey Schema
CRM_SVY_DB_ST CRM Surveys: Survey Template
CRM_SVY_DB_STS CRM Surveys: Survey Transformation Select
CRM_SVY_DB_SV CRM Surveys: Assessable Survey Values
CRM_SVY_DB_SVS CRM Surveys: Survey Values
CRM_SVY_DB_SVT CRM Surveys: Survey Value Template
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Re: crm survey suite extractors into BW
Thanks
Reddy -
Hi Experts,
Could you provide me SURVEY RATING TABLE NAME on basis of question and answer ?hi
these are tables meant for you
CRM_SVY_DB_S - CRM Surveys: Survey
CRM_SVY_DB_SA - Survey Applications*
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CRM_SVY_DB_SFA - Survey File Access*
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CRM_SVY_DB_SVS - Survey Values*
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Hi,
I am going to extract CRM Survey data.The questionnaire is created in CRM using CRM_SURVEY_SUIT and the same is used in opportunity transaction. I am using 0SVY_DATA_1 to extract the survey data.But the keyfigure values filled in the survey form are not getting captured in the datasource.Please let me know where exactly the answers in questionnare are getting stored in CRM.
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Hi everyone,
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AFAIK only the CRM Survey Suite is fully integrated into the CRM Campaign management. I think the easiest way to send surveys to customers and users is a mail form which sends out a personalized link to the survey.To make the survey available in the internet your basis admins have to configure the SAP Web Dispatcher as I've described in my Blog <a href="/people/gregor.wolf3/blog/2005/11/07/setup-sap-web-dispatcher-with-url-filter-on-suse-linux-90">Setup SAP Web Dispatcher with URL Filter on SuSE Linux 9.0</a>.
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hi,
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Kind regards
ErikHi, All
I also met this problem.
Finally, my colleague found the solution.
To solve this problem, you activate "Evaluation in BW" first.
However, you might have no result in "0SVY_DATA_1".
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"Generate URL" -> "Generate URL" -> "Test URL"in dialog box.
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you can find survey datasources under RSA5 Root->CRM->0crm_SURVEY. these are some datasources
0SVY_ANSWER_TEXT CRM Survey: Answers
0SVY_APPL_TEXT CRM Survey: Applications
0SVY_DATA_1 CRM Survey: Results
0SVY_QSTNNR_TEXT CRM Survey: Survey Header
0SVY_QUEST_TEXT CRM Survey: Questions
0SVY_STATUS_TEXT CRM Survey: Status of Question
0SVY_SURV_TEXT CRM Survey: Campaign Texts
0SVY_TAROBJ_ATTR CRM Survey: Recipient Attributes
and web survey datasources under PI_BASIS->0CA_SUR
0WS_ANSWER_TEXT Web Survey: Reply
0WS_APPL_TEXT Web Survey: Applications
0WS_KFIGTYP_TEXT Web Survey: Key Figure Types
0WS_QSTNNR_TEXT Web Survey: Questionnaire
0WS_QUEST_TEXT Web Survey: Questions
0WS_STATUS_TEXT Web Survey: Question Status
0WS_SURVEY_TEXT Web Survey: Survey
0WS_TAROBJ_ATTR Web Survey: Recipient
0WS_TAROBJ_TEXT Web Survey: Recipient
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ashwin -
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Are you using datasource 0SVY_QUEST_TEXT ?
"From our analysis we figured out the issue is from CRM side."-----can you please provide more detail about this ?
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If anybody knows about it, then please let me know.HI Dezpo,
Thanks a lot for replying.
I had checked the updated <b>SAP Note 834573</b> -Interactive Forms based on Adobe software: Acrobat/Reader version, which states that:
For SAP Interactive Forms by Adobe, you require the following:
Adobe Acrobat as of Version 7.0.9
Adobe Reader as of Version 7.0.9
<b>Important:</b>
Note that you can only have limited use of Reader 8.0 for forms that, at runtime, are integrated in a WebDynpro application through the xACF technology (Active Components Framework). In this runtime environment, Reader 8.0 currently only supports static interactive forms. If you are using <b>dynamic interactive PDF forms</b>, we recommend that you use <b>Reader 7.0.9.</b> In the application, you can use parameters, or you can call methods, to determine whether you want to create a static or dynamic PDF form.
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Siddhartha Jain -
Dear all,
Can you please let me know the table infomration on CRM survey?
If a survey is created in certain Business transaction (Example appointment), where can i see this survey information in table level?
thanks and regards,
Lata
Edited by: latha reddy on Jul 21, 2010 11:48 AMthanks Pepe! Its somewhat useful. I needed to use CRMD_SURVEY to to get value GUID to go to table CRM_SVY_DB_SVS.
Is it possible to show complete picture of tables to find out Qustiner Questions and answers table vise?
Thanks and regards,
Lata.
Edited by: latha reddy on Jul 22, 2010 4:18 PM -
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