CRM technical Guidelines

Question

Hi All,
I am an Abbaper Planning to learn Crm technical .I have checked many threads but there is no proper information for Crm Technical details such as  where to start and how to start Crm technical . I  am very much confused with the Crm Technical  details which has given in the threads .   As an Abaper  what should i learnn into CRM (Topics) and where can i get good material .? I am planning to move from general ABAP to Crm Abap or Crm Technical . Please give me  list of topics , areas in Crm and material  that will be very helpful to me.
Thanks in Advance,
Priya

Answer 1

Hi Priya,
I too knew to CRM technical .I used to work as ABAPer.
i want to share something which i know.
CRM techincal is nothing but the same thing what you do in R/3.the same reports,bdcs etc.
But here we do have CRM ic web client (tele sales application -web) .BSP(business server page) is used to develop this application.the other is POTAL application uses CRM as one of its back end systems.Then you need to WEB dynpro(abap or java).again other part of the techincal is CRM middleware.Middleware is a tool where it acts as the interface b/w CRM to many other application s like R/3,BW,Mobile applications etc.Middleware is part of the CRM .So whenever you want to access the data from R/3 you use middleware as an interface just like ALE idoc in R/3.same concept works here.Ther you would say IDOC here it is BDOC.the other application is ISA(internet sales applciation).this totally uses JAVA technology.and Here IPC ll come into the picture.Internet pricing config.it is a tool which ll be used to calcualte the price and discounts to any products where you want to sell them online like here it is ISA.
So Here the conclusion is So what what you like to go on ..
1. IC web client development using BSPs
2.Webdynpro for portal
3.Middleware consultant
4. ISA ,IPC developer
or total 4 ?
hope you got some idea on techical part of CRM.
Ganga reddy