CRM Technical Help

Can anybody send me some material or notes on CRM Technical ( ABAP point of view). As I am a ABAP er and trying to learn CRM so i need some documents on CRM Technical like Enhancements (eg. Badi), Forms etc.
Thanks in advance.

Hello,
I close this Topic because the Documents requested are available via the Topic Links to CRM Documentation.
Regards
Gregor Wolf
SDN CRM Forum Moderator

Similar Messages

Need help for CRM Technical

Hi,
I am a ABAP guy and want to know about CRM Technical.
Is it make sense to learn CRM Technical for ABAP guys ?
If yes than share some documents name.
I will appreciate your help.
Thanks.

I would say that this depends on what you want to focus in the future of your career. If you want to be just programer, then you don't need to know the customization of CRM processes. If your company wants from you also this part, then you are pushed in to this. But in our company the programers are on one side and "proccess users" on the other. I would say it's more important for techncal guy to know a bit about abap, then the way around.
But if you want to look also to technical aspect, thene there is a lot documentation. Maybe the best way would be to start with one of SAP books about Basics of CRM or at sap.help.com (http://help.sap.com/content/documentation/sbs/docu_sbs_crm_design.htm) and then continue with building blocks also available in SAP.

About learning CRM-Technical

Hi all,
I am new to CRM (I have experience on ABAP).
for my project needs I have to learn CRM technical.
Please suggest what are the SAP certificationa available (CRnnn).
Also suggest some useful websites (only for CRM technical).
Points will be rewarded for useful helps.
-B S B

Hi B S B,
Better option to get into CRM for ABAP er's is learn crm Middleware.If you are good in abap easy to learn middleware.
Go through the below url for further information on CRM certification.
https://websmp208.sap-ag.de/certification
<b>Allot Ponts If my post Helps!!!</b>
Regards,
Sathya Reddy.

CRM Technical for Tech beginner (Basically ABAP)

Dear All
I am a beginner in CRM Technical domain. Though I have 7 years exp in ABAP and would be pursuing CRM Technical now.
I would like to know from you the links and documents for CRM Technical side
Amol

Hi Amol,
7 years of ABAP experience will be very helpful for landing into SAP CRM. So, best of luck for you CRM Technical journey. have a look at this thread for your Technical Requirement.
ABAP TO CRM please guide
Hope this helps.
Thanks,
Samantak.

BTE in SAP CRM technical

Hi Experts,
I am new to SAP CRM technical, and as per my knowledge just like AET and EEWB we could use BTE too for enhancing the data model.
I know and have used AET and EEWB, but not used BTE yet. I have an overview knowledge about BTE and its role in CRM, but I haven't used it practically.
Could any body please share some example on BTE practical implementation, so that I could follow the same to test and analyse. This would help me to implement BTE in solving real time problems faced by my clients.

Hi Anuj,
Certification is added advantage for any consultant working in SAP.
If you attempt for certification with SAP. your skill sets will be registered and you will get SAP USERID.
With that you can browse latest SAP Product releases and notes etc.... from SAP support portal.
There are two ways you can attempt for certification.
1) You need to go through from your current employeer.
2) You need to attend trainings from SAP.
Thanks,
Prabhanjan Reddy G

CRM Technical Consultant

hai
Hi guys, i am currently working as a BW consultant and i want to move into CRM, could you please advise me on how easy it will be to make this transition, and if you can provide me with a technical cookbook for CRM .
i will be very grateful.
My email is [email protected]
Thanks in advance

Hi Mohammed,
Welcome into exciting CRM world. When you say that you are willing to migrate as a CRM technical consultant, what is your area of focus? CRM as being a new dimentional product, provides many channels for customers.
1. E-Commerce - sales, service, marketing and analytics
2. Field/Mobile Applications - sales and service
3. Interaction Center (CIC) - sales and service
4. Enterprise Portal (EP)
CRM technical development is involved in each of the above listed scenarios. You have to first decide on your area of intrest.
Scenario 1 is involved with ABAP and JAVA development
Scenario 2 is involved with ABAP and VB/.NET development
Scenario 3 is involved with ABAP and PCUI development
Scenario 4 is involved with ABAP and JAVA development
For every scenario a different type of development guides are available in SAP market place. If you do not have the access to SAP market place, then I should be able to send you the appropriate document based on your decision.
Reward if helps
Thanks,
Paul Kondaveeti

CRM technical Guidelines

Hi All,
I am an Abbaper Planning to learn Crm technical .I have checked many threads but there is no proper information for Crm Technical details such as where to start and how to start Crm technical . I am very much confused with the Crm Technical details which has given in the threads . As an Abaper what should i learnn into CRM (Topics) and where can i get good material .? I am planning to move from general ABAP to Crm Abap or Crm Technical . Please give me list of topics , areas in Crm and material that will be very helpful to me.
Thanks in Advance,
Priya

Hi Priya,
I too knew to CRM technical .I used to work as ABAPer.
i want to share something which i know.
CRM techincal is nothing but the same thing what you do in R/3.the same reports,bdcs etc.
But here we do have CRM ic web client (tele sales application -web) .BSP(business server page) is used to develop this application.the other is POTAL application uses CRM as one of its back end systems.Then you need to WEB dynpro(abap or java).again other part of the techincal is CRM middleware.Middleware is a tool where it acts as the interface b/w CRM to many other application s like R/3,BW,Mobile applications etc.Middleware is part of the CRM .So whenever you want to access the data from R/3 you use middleware as an interface just like ALE idoc in R/3.same concept works here.Ther you would say IDOC here it is BDOC.the other application is ISA(internet sales applciation).this totally uses JAVA technology.and Here IPC ll come into the picture.Internet pricing config.it is a tool which ll be used to calcualte the price and discounts to any products where you want to sell them online like here it is ISA.
So Here the conclusion is So what what you like to go on ..
1. IC web client development using BSPs
2.Webdynpro for portal
3.Middleware consultant
4. ISA ,IPC developer
or total 4 ?
hope you got some idea on techical part of CRM.
Ganga reddy

CRM Technical & Functional

Friends,
I worked in ABAP and also more than 6 years i have spended in Java technology. Now as per the requirement i have to do the CRM. I dont know from where to start and what to start in CRM. Will you please help me out in this case. As my role definately would be technically more. So if you have any material regarding CRM Technical than pls. do send me at [email protected] also i would like to know the little bit about CRM Functional so pls. send me that too.
Thanks for your help.
Hitesh Shah

Hi Hitesh,
Try CR100. This is the basic course material for CRM. It will help you understand basics of functional CRM.
CRM will be braodly split into
1. Sales
2. Marketing
3. Service
I have sent you a brief overview of SAP CRM and the CRM Landscape. Please check your mail box.
Warm Regards
Sulakshana

CRM IT Help Desk vs Sotuion Manager service desk

Hello Experts!
Can someone please tell me about CRM IT Help Desk vs Solution Manager Service Desk and if they are two independent products? I want to see if these two 2 different products? since Solution Manager Service desk is based on CRM 5.0, can I setup CRM IT Help Desk? and make SOLMAN Service Desk and CRM IT Help desk together work together?
Please advice!
Thanks
Kumar

Hey Kumar,
There is nothing called as CRM IT HELPDESK......
But a CRM system could function as an IT helpdesk.........It depends on your requirements as to how you are gonna use it.....
CRM and SOLMAN are two independant products of SAP and both run on diffrent servers...
Solman has lot of features of CRM itself....
Solution Manager also has its own service desk... Solman is based on CRM itself technically.....
So whatever is doable in CRM is also Doable in Solman......The vice-versa is not true.....because in Solman SAP has added some functionality which is not present in CRM.....
You can configure Support desk in CRM and Solman and also make them work together if it makes sense for you and your management to do so......
Technically since both are SAP systems they can communicate via RFC calls.....
Inspire by rewarding...
Regards,
Anand

CRM Technical (CookBook)

Friends,
I worked in ABAP and Java(For 7 years). Now i have to move to CRM technical side and i come to know that CRM CookBook is the best for that. I searched and found there are already many people asked about that and first i tried to catch those guys who has that pdf book of CRM. But i didnt get any reply from that. So once again i put the same subject here, if anyone has the pdf of CookBook will you forward it to [email protected]
Thanks for your help.
Hitesh

Hello everyone requesting the PC-UI Cookbook,
the actual CRM 5.0 Cookbook is available in the SAP Service Marketplace at:
<a href="http://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000647974&">CRM Business Packages and PC UI</a>
The path is:
http://service.sap.com/instguides -> mySAP Business Suite Applications -> mySAP CRM -> mySAP CRM 2005 -> CRM Business Packages and PC UI.
Because of this availability I will close this topic.
Best regards
Gregor

CRM technical information

Hi
can any body help me out what exactly the CRM technical work contains.
and the topics that are in CRM, and please send the links related to learn the CRM technical. please give a brief description as iam not aware of this.
Thanks,

You need to learn how to enhance the web component and also BOL programming for working on CRM Web.
The functionality is similar to BSP programming in some sense.You also need to have good idea on classes,objects, methods and events.

CRM Technical Info

Hi All,
I'm working as crm functiona consultant, now i'm planning to updated the crm technical knowledge,
can any one help me to know the CRM technical details?
If any one have prepared material/any url regarding the technical information plz send it to me.
Thanks
gs.kumar

Hi,
Beside Webclient UI, CRM middleware is always another interesting topic.
And if you are going to dip into mobile client, mobile technology will also be interested.
As material sending with copy right is not allowed, please help to check in
help.sap.com
and some standard course, for example CR580 for CRM webclient UI.
Hongyan

Need CRM Technical Document

Hi All,
I need CRM Technical Document. Anybody there to help me to get this.
Thanks in advance.
email ID: [email protected]
Thanx & Regards,
Santosh

Yes.
Try service.sap.com and help.sap.com and see this - Links to CRM Documentation - thread.
Gareth.

Need CRM Technical book

Hi CRM Techies,
Can anybody please send CRM Technical Book and any kind of technical documents which are useful for an ABAP developer to ream up his skills in CRM. My id is [email protected]
Appreciate if sombody helps me getting the PDF's.
Thanks in advance,
Naresh

Hi Naresh,
Before sending pdf's.. look at this thread Brainstorming Discussion - Links to CRM Documentation
Regards.
Manuel

Required CRM Technical book

Hi All,
I need CRM Technical book. Can anyone there to provide this.
Thanks in advance.
Thanx & Regards,
Santosh

Self Study
-- http://service.sap.com/crm - Read and download every piece of material on CRM you can find there
-- There is an Online Knowledge Product for CRM 40 that SAP produces that is worth the cost. You get code and configuration tutorials for this.
-- http://help.sap.com - Read this
-- There is a book on CRM published by SAP Press

CRM Technical Help

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