CRM View Deletion and modification for IC agent Account Identification

Question

Hi Experts,
I have created a view copying the standard view from the IC agent Role. The view copied is the Account Identification view.
The view has been moved to produciton and was working fine in produciton. Now unfortunately it has been deleted in the
Developement system. Now the same view has to be enhanced. So i have copied the standard view again and created the view with <default> and the component object as BPSearch.
Now when I move the Transport across the clinet the enhancement or adding new feilds to this view is not reflecting in the other clients.
I find that the same context id, roleconfig key, object id is maintained. But still the view is not getting overwritten by the enhanced view in the Quality system.
Please advice what went wrong, or suggest how to correct this issue.
Regards,
karthik J

Answer 1

Hi Karthik,
You can solve this as Andrey suggested.
You have mentioned overwriting the view. May be I can throw some light here. Basically it is not overwriting
that is happening with Transport request. Instead it will do the delta changes from the previous version
existing in the systems. In your case, though you maintained same settings, there could be some settings
which differs because you created a new view after deletion. Due to that, in the quality system, it cannot see
the same previous version as there is a mismatch. Due to this mismatch, it will be ignoring the changes
as it cannot not know what is the delta because the previous version is not matching.
Other way to solve this problem is, delete the view from the quality system and transport the same from
the development system again.
Regards,
Leon