CRM VOIP Integration

I have been volunteered (never take a day off work) to research a project possibility study for the company. The basics are.
We have clients in six or so countries around the world that call a centralised support desk in one country. My questions.
1, We currently use Wounderdesk to log client service desk calls. However, the company is migrating to Microsoft CRM 2003 & management would like to have a Cisco IPFX (existing) or if needs be another VOIP Skype type of incoming call system that pre-populates the fields in CRM? Is this possible?
& The Company would like to have one service desk number in each country that then routes through to the service desk, avoiding the cost of long distance phone call cost to the client base! Where would I find information on this type of project?
Anyone point me in the right direction here?
Thanks for any and all input, I really appreciate it!

One option to connect your CRM with IP communications is the CRM Communications Connector which works with Callmanager, Callmanager Express, and IPCC Express. See the following link.
http://www.cisco.com/en/US/products/ps7274/products_installation_guide_chapter09186a00805658a9.html
The call routing functionality you're describing is called Toll Bypass and can definitely be accomplished with Callmanager or Callmanager Express.
Hope this helps. If so, please rate the post.
Brandon

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Message no. CRM_APO 203
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Error Log ATP System: SC1CLNT001
Msg ID /SAPAPO/ATP Msg. no 059 With follow. descript:
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CRM team is using the Z ord type (not in ECC) for the service part availability check in GATP. From GATP point, I have done basic settings of RBA, requirements profile etc.
Could you please help me out sorting the problem and the solution? Is it really not possible to call GATP from a stand alone CRM system?
Thansk,
AP.

Michael,
Kudos.....you are master... It solved my issue !!! Now I can ATP my product from CRM system.
Now need just a small help, I'm configuring service order scenario in CRM where I'm entering a service name (defined as a product in CRM, not in ECC/APO) and under spare parts, I need to enter my ATP relevent product. ATP will happen to the spare part item and relevent location to be appeared in order.
Till now I was only entering the spare part product in CRM just to ensure trigger to GATP and by working on above mentioned issues, GATP was triggered.
But now I'm entering service product & spare part at the same time in CRM, and ATP check is not happening, throwing some error asking for correlation profile maintainance. Please see the screenshot attached. (line item 10 is service material & 20 is Spare)
Can you please guide on how to go ahead?
Many Thanks,
AP.

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I meet the same problem, any solution?

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CRM groupware integr: Mapping additional customer data

Hi,
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Hi Praveen,
do you mean
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or
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hello all ,
we are in process of crm isu integration for regulated scenario .
crm 2007 / ecc 6 isu
currently
bp and BA are getting replicated .
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hemant

hello Fritz ,
thanks for the anwer ,
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An error occurred during event processing in view SOToolbar.htm1 of &2 &3
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awaiting your valuable reply

SAP CRM Groupware Integration - Create appointments on mobile phone.

Hi all
We have implemented the serverside groupware integration with CRM 2007 and Exchange.
Usually the appointments in Outlook are created with category
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Marco

Checked the issue with SAP.
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Thanks in Advance,
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Hi Peter & Stephen
Thank your very much for quicke replies.
Peter in one of the messages Martin Dauer wrote the following recently on Oct 23 08. , so do you want me to confirm once again before proceeding further.
Re: Link between sap crm 2007 with lotus 8
Posted: Oct 23, 2008 10:30 PM    in response to: Naveen Raju       E-mail this message      Reply
Hi Naveen,
thanks for your detailed description. This is exactly the way how the Client GWI is getting set up. one little remark from my side on the steps.
The user field are not required to be filled if you use Lotus Notes. this is only for the case of MS Outlook where you can start the synch from the OL Screen as well.
The password field is not used with either groupware system. So you leave it blank and with the first replication run you are asked to type (and maybe save) your password. it is there as the application is shared with Mobiel sales as well and therfore we could not get rid of it.
Supported platforms
In general both the server and client GWI were tested with Lotus 8.0 and CRM 7.0.
For server GWI Domino 8 is already supported for greater CRM 5.0, so should work with LD 8.0.
The installation guide for GWI is available here ...
http://help.sap.com/saphelp_crm60/helpdata/en/44/559f3699d908fae10000000a422035/frameset.htm
I case of further issues pls contact me by mail or to this post.
best regards.
Martin
Thanks & Regards
Ajay

Documentation on CRM billing integrated with R3

Hi gurus,
anybody has documentation (functional could be fine) on CRM billing integrated with R3 FI-AR/AP?
It's very urgent
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Bye
C

Hi Carmine,
Please check following URL :
http://help.sap.com/saphelp_crm60/helpdata/en/68/691976cd2ef845a4e62437a82b67df/frameset.htm
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Hi Eugene
The issue is only one.. I have used bullet points as 1,2,3 for beter understanding of people......
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Hi Christophe
this can be done. You can call MDM web services for either doing a Free form search or even run a MDM matching strategy to find potential duplicates defined based on rules in MDM.
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geetha,

Hi Geetha,
Create new CRM business role by copying standard SERVICEPRO or SALESPRO
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CRM Outlook integration

Hello Experts!
We are using SAP CRM 2006s with ABAP Mapbox and MS Outlook exchange server. Scenario is integration of BPs, Tasks and Activities.
Issue:
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Although the new contacts created in Outlook are being transferred to CRM and vice versa, the contact details are not getting replicated.
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Hi Jay,
1. as I already answers you on the Topic: Development :: CRM Outlook.
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Cheers!!!!!!!

Hi,
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http://help.sap.com/bp_biv235/BI_EN/index.htm
http://help.sap.com/saphelp_nw2004s/helpdata/en/af/ed833b2ab3ae0ee10000000a11402f/frameset.htm
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http://help.sap.com/saphelp_nw2004s/helpdata/en/6d/40a2bb63ac744a80eb288830e01f7c/frameset.htm
http://help.sap.com/saphelp_nw2004s/helpdata/en/49/7e960481916448b20134d471d36a6b/frameset.htm
http://help.sap.com/saphelp_nw2004s/helpdata/en/a5/9b1b40fcdd8f5ce10000000a155106/frameset.htm
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