CRM Web IC - Broadcast Messaging

Hi All,
We are trying to implement CRM Web IC - Broadcast Messaging Component to receive messages from supervisors.
Could someone enlighten us How to implement Broadcast Messaging in CRM? Is there any detailed guide that gives details on how to acheive this? What are all the components required to acheive this?
Your help will be highly appreciated.
Thanks and Regards.

Hi Jagdish,
I worked on this task for a previous project, but it was unique as our IC WebClient implementation was not standard and included a industry extension for Services so we only had activated the ABAP stack for IC WebClient and did not utilize the Java stack.
As you know the IC WebClient uses the Java stack primarily for messaging services, which includes Broadcast Messaging since it is a Java based interface. This interface is provided via the ICM (Interaction Center Manager) application offered via the Portal and many will tell you that the Broadcast Messaging component cannot be used as a standalone application, but we provedd this was not the case.
In any event, if you wish to use Broadcast Messaging without ICM or Portal you only need to derive the appropriate URL and activate a service in SICF. I will try and help you from what I remember to get you there.
1. Activate Broadcast Messaging service in transaction SICF
default host --> sap --> bc --> bsp --> sap --> bsp_broadcast
2. Test URL in transaction SE80
The BSP Application for broadcast messaging is bsp_broadcast. Expand the folder Pages with Flow Logic and double-click on cicapplet.htm Then click on the Test icon or F8 key on your keyboard. Please note that the bsp application may or may not launch depending on your particular installation. I assume that your IC WebClient installation has both the ABAP and Java stacks activated.
3. Define URL
If you encounter issues launching the application ensure that your URL is correct. The URL used should look something like the following.
http:// <SAP application server> :port/ <path to business server page>/abapapplet.htm?login_option=supervisor&profile
= <profile name for broadcasting>
Hope this helps.
Gil

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