CRM Web Log on Issue
i am getting the below error while i am trying to access CRM with
http://<host>:8000/sap/bc/bsp/sap/crm_ui_frame/default.htm?sap-client=800&sap-sessioncmd=open
It is promting for User name Password and accepting too.
Error Message
Business Server Page (BSP) error
What happened?
Calling the BSP page was terminated due to an error.
SAP Note
The following error text was processed in the system:
BSP Exception: the Application Name crm_ui_frame in URL /sap/bc/bsp/sap/crm_ui_frame/default.htm?sap-client=800&sap-sessioncmd=open is invalid.
Error type:
Your SAP Business Server Pages Team
Dude, looks like you are 404. The transaction code Greg wanted you to check was SICF
(FQDN is the short form for Fully Qualified Domain Name - and not a T-code) - This means, you check if the hostname is fully qualified with the domain / sub-domain names appropriately. Man, he even gave you an example.
BTW, is this a real project or you are just trying something.
Easwar Ram
Similar Messages
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CRM WEB UI log in page images and text
Hi Experts,
At Login page of WEB UI, I want to remove the image of u201CSap net weaver sap Web Application serveru201D
I want to remove the warning message: No switch to HTTPS occurred, so it is not secure to send a passwordu201D And I want to remove Copyright 2002-2005 SAP AG All Rights Reserved and SAP logo Image
After giving login credentials on CRM WEB UI log in page, next page redirect to existing login users list, here also I want remove the same kind of text and images which I mentioned above.
F2 key is not working to get the technical details of the page. Please suggest me where to do all these things.
Thanks
ChandHi Chand...
Have a look at...
Change configuation of username password screen (logon screen)
Go to SICF hit F8 Choose the service /default_host/sap/crm_logon
Display the details. Click on the tab Error Pages, then tab logon errors
Choose the configuration button next to "System Logon".
You should be able to make all your adjustments there.
Which URL are you using to access the webclient? If you aren't using the crm_logon alias and are using the direct URL, then the setting needs to be made there instead.
http://<hostname>:<port>/sap/crm_logon or
http://<hostname>:<port>/sap/bc/bsp/sap/crm_ui_frame
The path crm_logon is an alias to the second url. If you use the alias, then you need to configure the logon data on alias path, if you use the crm_ui_frame then you configure it there.
Best Regards Dirk -
How to Launch CRM Web-UI when IE is crashed down
Dear experts,
My IE is crashed down because of some historical reason. However, when I use "crm_ui" or "wui" transaction codes to try to launch CRM Web-UI, the error message always pops up like this:
" Thes sytem is trying to execute the program C:\Program Files (x86)\Internet Explorer\iexplore.exe"
And since my IE is crashed and the iexplore.exe can not get executed any more, I can not log-on Web-UI via GUI directly.
For some reason that I really can not fix this issue by fixing IE, so could some expert urgently help me and teach me how to configure or modify the defaulted route of web-UI lauching path so that I can change it to firefox.exe or chrome.exe?
Thanks so much for your kindly help in advance if any.
Best regards,
VivianHi Vivian,
today I had a look in the system. With my above assumption I seem to be wrong. SAP does not use the system default browser. It checks the registry for a config string and otherwise always uses InternetExplorer. Though I do not know how this registry string is filled (maybe by setting a default browser ;-) )
See the screenshot below for the logic that is invoked by transaction WUI. WUI is the more common way of CRM_UI ;-)
Now it is up to you again:
Fix your windows installation.
Change the registry string to use Firefox or Chrome.
Do as Christian pointed out and call WebClient by URL.
For the last option keep in mind: Calling other browser dependent transactions will crash as well. Just check SOAMANAGER. Testing WebClient components using the component workbench will not work either. -
Unable to open URL attachment from SBWP in CRM WEB UI
Hello Gurus,
Need your help please. I'm having some problem opening the URL attachment from SBWP via CRM 7 WEB UI (I used a Transaction Launcher for SBWP). The attachment is a Webdynpro application. I am able to open the attachment in SAP GUI, but not in CRM WEBUI. This problem occured when we update the SP level of CRM 7.
Here's the scenario,
- whenever I click the attachment, it open a new window, which also happen even before SP level update, with the following information:
Execute an Application on FrontEnd
Please wait. You will be forwarded automatically.
This page is included for technical reason.
Execute program.
Status: Displaying Office Document ..........
After a couple of seconds, it will return to the Workflow Workplace screen.
I have checked the workflow log and found no inconsistency on the attached URL.
Immediate response would be highly appreciated. Thanks in advance.
Regards,
EdwinThanks for the reply WD ABAP.
Yes, I did try to use the functionality of Worklist and the URL attachment successfully opened. However, there are some limitation in its functionality as indicated in the link below that opted us to use the SBWP in CRM WEB UI via transaction launcher.
http://wiki.sdn.sap.com/wiki/display/CRM/CRMWorklist-AdvancewithDialognotSupported
We don't want to adjust the logic of our existing workflow at this point as described in the above link as it will entails end-to-end testing again. We just encountered this issue when we update the SP level of CRM 7.
Hope there is an alternative solution without shifting us to Worklist.
Regards,
Edwin -
Pop-up screen not showing while accessing transactions in SAP CRM WEB-UI
When we are logging on SAP CRM WEB UI, for transactions like Lead, Complaints and Activities-
Sometimes Pop up screen is showing for selecting transaction types, but sometimes it is not showing.
We have tried it on different work stations with same user id and standard business roles , but we are not able to trace the problem. Also with same id sometimes error shows, "No business roles attached, not allowed to logon,
after that when we tried on other workstation with same id we were able to access all transactions.
Please suggest what would be the problem.
RishikeshThis is sporadically occurring issue hence I cannot pin point one single reason. Since sometimes you are able to logon and some time not certainly it could not be a Role authorization issue.
Just check if your business role is properly configured. Thats all i can say.
Regards
Kavindra -
Dear All,
We have a business requirement to monitor and optimize the CRM WEB UI timeout and other related issues.
I would like to have time-out pop-up for the call center agents and hence they could better manage the sessions .
This will avoid loosing the valuable customer data for the session and so on.
We are now working on the following threads with CRM Technical folks.
Please share your experience or the detailed steps if you had implemented already.
SAP note 1877120 - CRM-IC: session timeout issue with CRM 7 EHP1 and higher
Also , have a look http://scn.sap.com/community/crm/webclient-ui-framework/blog/2012/05/17/session-time-out-warning-message-on-ui
2092893 - Session Time Out Notification
Regards
VenkatHello Venkat,
For business roles of type IC Webclient, you have to implement SAP Note 1877120. Don't forget to update your view layout in your custom enhancement if you have enhanced CRMCMP_IC_FRAME/HiddenView.
After implementation of 1887120, also implement 1977631 and 1955366.
Best Regards,
Sigrid -
SAP CRM WEB UI : Toolbar not displayed properly
Hi ,
One of my client's is facing an issue with the toolbar display on CRM Web UI. For example, if he opens up some activity on Web UI, the toolbar is displayed vertically in an uneven format as shown in the image attached herewith:
Does any one have some idea about rectifying it? I have checked the personalization settings and this problem occurs only for one user.Hi Simran,
Try to debug method IF_BSP_WD_TOOLBAR_CALLBACK~GET_BUTTONS and see how the button and the seperators are placed there.
May be the seperators are disturbed in the button table.
Thanks,
Bhushan -
IMac 27" Late 2013 Wi Fi Log in Issue
Hello everyone,
I apologize if my questions have been asked in the past. I'm completely new to the Apple Mac OS. I bought a new iMac 27" in the middle of 2014 and use it about once or twice a week and have had no issues to-date. I'm still in the process of learning though so my use of it is limited to basic emailing, web browsing and Skype.
In the last 2 weeks I have had problems logging into my Wifi network at home. It would not log on even after I had reset the modem. After trying and rebooting my iMac 3-4 times it would finally do so without changing anything in the it. I'm not sure what is causing it, but thought I would ask here.
What would be causing the log in issue to my Wi Fi network?
Do I need to be concern with the findings in the Etre check?
Startup after logging in my password would take longer than usual...what would be causing it?
Here is the result from the Etre scan. I guess what concerns me is in red...and also if it shows the Wi Fi log in issue.
Thank you in advance for your help and advice.
EtreCheck version: 2.1.8 (121)
Report generated 9 February 2015 11:23:18 am AEST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
iMac (27-inch, Late 2013) (Technical Specifications)
iMac - model: iMac14,2
1 3.4 GHz Intel Core i5 CPU: 4-core
32 GB RAM Upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
BANK 0/DIMM1
8 GB DDR3 1600 MHz ok
BANK 1/DIMM1
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n/ac
Video Information: ℹ️
NVIDIA GeForce GTX 780M - VRAM: 4096 MB
iMac 2560 x 1440
System Software: ℹ️
OS X 10.9.5 (13F34) - Time since boot: 0:24:23
Disk Information: ℹ️
APPLE SSD SD0128F disk0 : (121.33 GB)
EFI (disk0s1) <not mounted> : 210 MB
Boot OS X (disk0s3) <not mounted> : 134 MB
Macintosh HD (disk2) / : 1.11 TB (1.04 TB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 120.99 GB Online
Core Storage: disk1s2 999.35 GB Online
APPLE HDD ST1000DM003 disk1 : (1 TB)
EFI (disk1s1) <not mounted> : 210 MB
Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk2) / : 1.11 TB (1.04 TB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 120.99 GB Online
Core Storage: disk1s2 999.35 GB Online
USB Information: ℹ️
VIA Labs, Inc. USB3.0 Hub
VIA Labs, Inc. USB3.0 Hub
Seagate Backup+ SL 2 TB
EFI (disk3s1) <not mounted> : 210 MB
Seagate Backup Plus Drive (disk3s2) /Volumes/Seagate Backup Plus Drive : 2.00 TB (1.82 TB free)
Recovery HD (disk3s3) <not mounted> [Recovery]: 650 MB
Initio INIC-3609
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Logitech Inc. Logitech USB Headset H340
Apple, Inc. Keyboard Hub
Apple Inc. Apple Keyboard
VIA Labs, Inc. USB2.0 Hub
VIA Labs, Inc. USB2.0 Hub
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Startup Items: ℹ️
ProTec6b: Path: /Library/StartupItems/ProTec6b
Startup items are obsolete in OS X Yosemite
Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.bombich.ccc.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
User Launch Agents: ℹ️
[failed] com.spotify.webhelper.plist [Click for support]
[not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Alfred 2 Application (/Applications/Alfred 2.app)
Spotify 08-26-32-444 Application (/Users/[redacted]/.Trash/Spotify 08-26-32-444.app)
Dropbox Application (/Applications/Dropbox.app)
Canon IJ Network Scanner Selector EX Application Hidden (/Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app)
Speech Startup Application (/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogn ition.framework/Versions/A/Speech Startup.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 16.0.0.296 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 16.0.0.296 - SDK 10.6 Outdated! Update
EPPEX Plugin: Version: 3.0.5.0 [Click for support]
Default Browser: Version: 537 - SDK 10.9
SharePointBrowserPlugin: Version: 14.4.3 - SDK 10.6 [Click for support]
Silverlight: Version: 5.1.20125.0 - SDK 10.6 [Click for support]
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Time Machine: ℹ️
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 1.11 TB Disk used: 75.54 GB
Destinations:
Seagate Backup Plus Drive [Local]
Total size: 2.00 TB
Total number of backups: 33
Oldest backup: 2014-04-16 03:45:27 +0000
Last backup: 2015-02-09 01:07:51 +0000
Size of backup disk: Adequate
Backup size 2.00 TB > (Disk used 75.54 GB X 3)
Top Processes by CPU: ℹ️
3% WindowServer
2% Safari
2% Google Chrome
1% fontd
1% coreaudiod
Top Processes by Memory: ℹ️
481 MB WindowServer
309 MB Airmail
206 MB mds_stores
206 MB Safari
172 MB Google Chrome
Virtual Memory Information: ℹ️
27.13 GB Free RAM
4.39 GB Active RAM
1.08 GB Inactive RAM
1.75 GB Wired RAM
912 MB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Feb 9, 2015, 10:58:33 AM Self test - passHi, Jiyujin.
Thank you for visiting Apple Support Communities.
I would need some clarification of the reference to log on and a little more information about the behavior to provide a better answer. However, here is a troubleshooting article that may help.
Wi-Fi: How to troubleshoot Wi-Fi connectivity
http://support.apple.com/HT202222
Cheers,
Jason H. -
Webi Report Performance issue as compared with backaend SAP BW as
Hi
We are having Backend as SAP BW.
Dashboard and Webi reports are created with Backend SAP BW.
i.e thru Universe on top of Bex query and then webi report and then dashboard thru live office.
My point is that when we have created webi reprts with date range as parameter(sometimes as mandatory variable which comes as prompt in webi) or sometimes taking L 01 Calender date from Bex and creating a prompt in webi, we are facing that reports are taking lot of time to open. 5 minutes 10 minutes and sometimes 22 minutes to open.
This type of problem never ocurred when Backened was Oracle.
Also when drilling in webi report,it takes lot of time .
So can you suggest any solution?Hi Gaurav,
We logged this issue with support already, it is acknowledged.
What happens is that whenever you use an infoobject in the condition
(so pull in the object into condition and build a condition there,
or use that object in a filter object in the universe and then use the filter)
this will result in that object being added to the result set.
Since the query will retrieve a lot of different calendar days for the period you selected,
the resultset will be VERY big and performance virtually non-existent.
The workaround we used is to use a BEX variable for all date based selections.
One optional range variable makes it possible to build various types of selections
(less (with a very early startdate), greater (with a very far in the future enddate) and between).
Because the range selection is now handled by BEX, the calendar day will not be part of the selection...
Good luck!
Marianne -
Opening a long URL on click of button in CRM Web UI
Hi Experts,
I am facing an issue while opening a long URL (length greater than 255 char) on the click of a button in CRM Web UI.
I have declared an attribute zv_url type string and populated the variable in event handler.
Thereafter I have written below logic in .htm:
<script type="text/javascript" language="javascript">
window.open("<%=controller->zv_url%>").focus();
</script>
But the logic is not opening my URL, it is just opening a web window 'res://ieframe.dll/http_400.htm' with error page HTTP 400 Bad Request.
If I try to modify the variable zv_url in debugging with a short url say 'http://www.google.com', it works correcly but due to the length of url, the logic is opening error page.
Can you please help me out with this issue?
Thanks in advance,
Nitin Karamchandani.Hi Nitin,
i will give you one suggestion when you click on button this url you need to open right.
i have faced same problem last time. so at that moment i have done my code in do_prepare_output.
when ever your declare your button properties there is one property onclientclick.
CONCATENATE 'javascript:window.open( "http://YOURLINK.com:8000/sap/bc/gui/sap/its/webgui/!?~transaction=TCODE&~okcode=ICEXECUTE&sap-user=crm_remote&sap-password=sap_user&sap-client=300&IP_VBELV=' zvbeln '&~okcode=/00&");' INTO
lv_string.
ls_button-type = cl_thtmlb_util=>gc_icon_print.
ls_button-text = 'PRINT'.
ls_button-enabled = me->view_group_context->is_view_in_display_mode( me ).
ls_button-on_click = 'PRINT'. "#EC NOTEXT
ls_button-on_client_click = lv_string.
APPEND ls_button TO gt_button.
CLEAR ls_button.
try this..
Thanks & Regards,
Srinivask. -
CRM Web IC - Broadcast Messaging
Hi All,
We are trying to implement CRM Web IC - Broadcast Messaging Component to receive messages from supervisors.
Could someone enlighten us How to implement Broadcast Messaging in CRM? Is there any detailed guide that gives details on how to acheive this? What are all the components required to acheive this?
Your help will be highly appreciated.
Thanks and Regards.Hi Jagdish,
I worked on this task for a previous project, but it was unique as our IC WebClient implementation was not standard and included a industry extension for Services so we only had activated the ABAP stack for IC WebClient and did not utilize the Java stack.
As you know the IC WebClient uses the Java stack primarily for messaging services, which includes Broadcast Messaging since it is a Java based interface. This interface is provided via the ICM (Interaction Center Manager) application offered via the Portal and many will tell you that the Broadcast Messaging component cannot be used as a standalone application, but we provedd this was not the case.
In any event, if you wish to use Broadcast Messaging without ICM or Portal you only need to derive the appropriate URL and activate a service in SICF. I will try and help you from what I remember to get you there.
1. Activate Broadcast Messaging service in transaction SICF
default host --> sap --> bc --> bsp --> sap --> bsp_broadcast
2. Test URL in transaction SE80
The BSP Application for broadcast messaging is bsp_broadcast. Expand the folder Pages with Flow Logic and double-click on cicapplet.htm Then click on the Test icon or F8 key on your keyboard. Please note that the bsp application may or may not launch depending on your particular installation. I assume that your IC WebClient installation has both the ABAP and Java stacks activated.
3. Define URL
If you encounter issues launching the application ensure that your URL is correct. The URL used should look something like the following.
http:// <SAP application server> :port/ <path to business server page>/abapapplet.htm?login_option=supervisor&profile
= <profile name for broadcasting>
Hope this helps.
Gil -
Create Reconnection from CRM Web-IC for Utility
Hi Experts,
We have set up an Interaction Center for Utilities. If a utility customer calls the center for reconnection/ disconnection of his meter request, then the IC Agent logs in with a business role assigned to him, identifies and confirms an account.
We can't create a disconnection document in CRM itself. We would perhaps need to use a Transaction Launcher.
However, is there a standard way of creating Reconnections from CRM Web-IC?
Thanks
AvikHi,
If we want to create disconnection/reconnection from crm web UI than we can use transaction launcher, otherwise we have to proceed in isu to create disconnection/reconnection document and order.
Because we do not have any such process in CRM to complete the process of disconnection/reconnection.
Or else you can create a notification from CRM than further processing can tak place in ISU.
Regards,
Ripunjay. -
Changes in BPX Forums - CRM Web Channel -- E-Commerce, E-Marketing & E-Svc
CRM Web Channel Forum Contributors:
This forum focuses on CRM Web Channel topics (formerly E-Commerce), including issues related to Internet Sales (ISA) and Internet Customer Self Service (ICSS). Topics about E-Commerce, E-Marketing, E-Service and Web Channel Analytics, as well as discussions on SAP E-Commerce for SAP ERP, are welcome in this forum as well.
Questions about the Interaction Center related to CTI, multi-channel integration (e-mail, Web chat, fax, letter, etc.), and E-Mail Response Management System (ERMS), as well as questions related to the integration of SAP Business Communications Management (BCM) and SAP Real-Time Offer Management (RTOM) within the Interaction Center should be posted on the Interaction Center forum. Any new Interaction Center related posts will be immediately moved to the Interaction Center forum.
In an effort to improve organization and collaboration between contributors of this forum, we've made more clear the purpose of this forum in its description on the home page. In addition, starting today, we will clean up the forum of posts that should be placed elsewhere in order to optimize responses. Any general CRM topics not related to the Web Channels (e.g., questions about CRM Middleware, advice on how to get started in CRM, etc.) will be moved to the CRM General and Framework forum. Thank you.
Kimberly Davis
John Burton
Tim Bolte
Pavithra NHi Mark,
Can you please post the new link to the wiki?
Thanks and best regards,
Toni -
Displaying Adobe Form through CRM WEB UI
Hi Experts,
Currently I am working on CRM Technical which is very new to me. I've got a requirement to display the Adobe form through CRM WEB UI. The requirement is like this.
In a screen of WEB UI there is a option of OUTPUT preview. When i select the specific billing document and when i click on OUTPUT Preview tab it should display the Adobe Form which was developed in SAP GUI using txn SFP. I have done some R&D on it and i found that an ACTION Profile need to be created for this kind of requirements. But in my research i found only Smartforms can be displayed using the ACTION point.. Could anyone help me out how to display the Adobe Form using the Action......
Regards,
Aarthi.
Moderator message: please have a look in the dedicated forum for "Adobe Interactive Forms".
Edited by: Thomas Zloch on Jan 11, 2011 1:51 PMHi Robert,
I came across this post after implementing the same solution. It works fine for me in SAPgui, i.e. it creates an entry in the spool which I can priview or print, but when I use the webUI it just opens a new window with a white background and the message 'Error in smartform'.
Nitin, did you manage to come up with any solution? Or did this work for you?
Regards,
Simon -
Navigating to CRM Web UI from an external link
Hello Experts,
I'm working on a requirement to integrate the SAP UI5 with the CRM Web UI.
So, I now have a UI5 app, which will open up from the CRM Web UI screen, which is fine.
Now, once I'm done with my operations on the UI5 app, I have to navigate back to the CRM Web UI, and open a particular sales order in the Lean Order view.
Kindly advice on how this can be achieved.
Thanks and Regards,
Pratik.Hello,
I don't know this is exactly what you look for, but hopefully it is already helpfull.
Some time ago I was looking for a solution to open WebUI components directly via URL
This possible by creating a URL like this example (display BP)
http://<server>:<port>/sap/bc/bsp/sap/crm_ui_start/default.htm?crm-object-type=BP_ACCOUNT&crm-object-action=B&crm-object-value=XXXXXXX&crm-object-keyname=PARTNER
The server and port you can get via function : TH_GET_VIRT_HOST_DATA
XXXXXXX = partner number in SAP
The other parameters are the object type and operation
I found some info here: http://wiki.scn.sap.com/wiki/display/CRM/Calling+Web+Client+Components+via+URL+-+How+to+Guide
Maybe you are looking for
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Why is my web site not loading correctly chrome does and firefox 3? NOT HAPPY
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I have internet access as I just finished downloading and installing iTunes but I cannot get to the store through it
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Hello colleagues, How to change the hostname in iview? i have portal 7.30. Is here? Is this system? the configuration of the host system is associated with the landscape overview? Thanks.
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