CRM WEB UI - Time out Pop-up

Dear All,
We have a business requirement to monitor and optimize the CRM WEB UI timeout and other related issues.
I would like to have time-out pop-up for the call center agents  and hence they could better manage the sessions .
This will avoid loosing the valuable customer data for the session and so on.
We are now working on the following threads with CRM Technical folks.
Please share your experience or the detailed steps if you had implemented already.
SAP  note 1877120 - CRM-IC: session timeout issue with CRM 7 EHP1 and higher
Also , have a look http://scn.sap.com/community/crm/webclient-ui-framework/blog/2012/05/17/session-time-out-warning-message-on-ui
2092893 - Session Time Out Notification
Regards
Venkat

Hello Venkat,
For business roles of type IC Webclient, you have to implement SAP Note 1877120. Don't forget to update your view layout in your custom enhancement if you have enhanced CRMCMP_IC_FRAME/HiddenView.
After implementation of 1887120, also implement 1977631 and 1955366.
Best Regards,
Sigrid

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