CRM WEBic - not able to find letter created for a service order

Hi Friends
while creating a service order in web ic, trying to attach a letter using letters link from navigation areas of web ic, able to select a draft(word document) already provided and able to save the changes(document is saved from web ic and not from ms word) and also able to see the letter attached to my service order in business context area of service order, but when i close the session and re-logn, i am not able to see the letter created in previous session. If i attach a file from pc, it is saved to the service order.
No enhancement is done on letter section of web is and its crm5.0
I will try to find any OSS note for this and update here once i find something.
Many thanks
Rama

Hi
letter creation is working properly after system restarted(due to memory leak) but the problem is in Business context area, DATE and TIME fileds are 00:00:00:00.....,
any inputs highly apprecaited.
OSS not is notpplied so far.... and looking into this as well.
Cheers
Gopi

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