CRM WebUI frequent lags
We're experiencing frequent SAP CRM webui lags, and when this happens, the webui buttons suddenly stops working. (e.g. the user can no longer End the call).
SAP CRM webui works smoothly everyday. then after several days, usually in the morning, it suddenly hangs and stops working, after a few minutes and several log in/out attempts. the webui is up again.
Is there a way for us to isolate the cause? Do you any suggestion to help us identify the cause and eventually solved this issue?
As informed by our Network Admin, there is no significant lags in the network. therefore its not a network issue.
Thanks.
Hi Harshit,
I forgot to mention, this happens simultaneously in 20 users of SAP CRM.
They were able to login in their CRM, take in calls then after while the CRM suddenly hangs and nobody from them can click the WebUI buttons.
Does this have something to do with Java VM?
Thanks,
Carol
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sanguineYou can follow chapter "3.1 Maintaining Organizational Data Profile" from best practices' building block ['C23: CRM Basic Sales'|http://help.sap.com/bp_crm70/BBLibrary/HTML/C23_EN_DE.htm]. For "Organizational Model Determin. Rule" instead of a rule 10000166 enter 10000194. It will determine org. data from current user.
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http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/2a8a0a37-0301-0010-f794-aecd1bb426e0#q-6
http://help.adobe.com/en_US/livecycle/8.2/static_dynamic_diffs.pdf
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