CRM2007 upgrade and IC webclient issue.

Hi all,
We have successfully upgraded from crm4.0 to 2007 last weekend.
However when I launch IC Webclient, it is blank. Is there something that I missed?
Also, I have applied note 1144511, still same issue.
Regards,
KG
Edited by: KG on Mar 17, 2008 7:06 PM

Hi KG,
May I know how you started the IC webclient in CRM 2007?
Are you using crm_ic transaction?
For CRM 2007, different steps have to be used.
For CRM 2007, you might have to use transaction
bsp_wd_cmpwb and component = crm_ui_frame to test.
This will start the new WEB UI with a user id has business role related to IC Webclient. The standard role is IC_AGENT.
You may have to assign it in ppoma_crm for the position using the same step as you assign a ic webclient profile, but instead, you need to assign a business role = IC_AGENT.
Hope these could do help!
Hongyan

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