Crop in action problem

Can someone help a newb please.
I've created a droplet to take an image, crop it (after letting me select the crop location) to a square 800 x 800px, increase canvas size by 7% to give me a nice white border, and then save the file.
It works perfectly if I stick with the landscape images that I set it up with. However as soon as I use a portrait picture, (I've tried several and checked that I am using images more than 800 x 800 in size), the crop guidelines show up as a patently portrait shape, but when I hit enter after positioning the guidelines, I get a square 800 x 800 image with the contents distorted to fit.
The Perspective option on crop was NOT set, and I tried creating another action using a portrait image to set it up. It then works fine with portrait images, but distorts a landscape one.
I'm guessing that I'm missing something obvious, but I can't see what. I did try a search of the forum but couldn't see any obvious solutions. Or is what I want to do just not possible?
Any suggestions welcome.
Thanks

I tried re-sizing from within the action. I can increase the size, but the shift key has no effect. I tried doing the same thing outside the action and it worked as expected. (the crop lines were dotted inciodentally)
I re-booted (The PC was re-built from a clean HD only 7 days ago so it should be in good nick). I restarted Photoshop deleting the prefs file. Checked for Updates (The prog tells mwme I'm on CS3 Extended 10.0.1. Adobe updater tells me there are no new updates.
Tried the action again, still same issue
Colin

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http://www.webdesign.org/web/photoshop/tutorials/automate-crop-straighten-from-scans.3715. html

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Describing the website: there are buttons that - when you click - play an animation (motion tween with alpha changing) to load a proper page that is pinned with a particular button. So: home button loads the home page, bio button loads the bio page etc. All pages go with the motion tween - they fade in the website (from alpha 0% to 100%). Everything is fine and the website with everything works just perfect! But: there's one thing that doesn't keep me calm. When I open my website in a browser to test it and I click on each button to load pages - everything is ok, but when I want to click the same button few times - other things are being loaded by clicking the same button.
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Oh no... Big PS Actions problems.

Good Morning!
I'm in a right old pickle, and could you some Photoshop wizardery.
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Good Morning!
I'm in a right old pickle, and could you some Photoshop wizardery.
I'll go in to as much detail as possible, so try not to get lost...
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GUNS N ROSES.jpg
MOTORHEAD.jpg
EMINEM.jpg
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I'm aware of the fact that if when writing an Action and you manually type a file name into the dialog, it will record that name and use from there on out, but i certainly didnt do this, and it's worked fine for years.
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Crop in action problem

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