Crop Tool Button Problem - Sometimes it works, other times you get Crop Pages Menu

I can't be the only person who's had this problem. Sometimes in Acrobat when I press the Crop Tool button, I get to use the rectangle selection box window and it works fine. Other times when I press the Crop Tool button, I get the Crop Pages menu which is very fustrating .
I found a solution which is to open a PDF where the Crop Tool works fine. Use the Crop tool command and save it. Exit Acrobat. After doing this, any PDF should work fine with the Crop Tool, but there's gotta be a better way.
Any experts know a setting I missed or a mistake I'm repeating?
Note: It seams when Crop Tool works correctly, the button stays pressed down (darkened), but when it doesn't work, the button stays up (not highlighted).

You'd have to get a quote from a phone shop or Nokia Care ! But you can buy the phone from £50 to £150 on Ebay, so may not be worth the repair ?
http://phones.shop.ebay.co.uk/Mobile-Phones-w-o-Co​ntract-/9355/i.html?_nkw=n95.&_catref=1&_dmd=2&_fl​...
If I have helped at all, a click on the White Star is always appreciated :
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