Cropping tool not working - please help

i can't figure out what the %$#* is going on with my cropping tool. when i drag it across a picture, then crop, the image is reduced to a spec. the information window defaults to a size only fractions of an inch, even though the actual picture is still at that size, for instance 8x10.
i've tried booting up several times, and even installed photoshop CS3 software again to no avail. i don't know if this is a simple fix, or if there is an inherent problem with the software. it has worked fine for as long as i've owned CS3, about a year. then suddenly the other day stopped working.
anyone ever come across this glitch, or know whom i should speak with about this problem? any insight would be appreciated.

i've scoured this site and have not found any threads that nod to my specific problem. maybe i didn't look hard enough, sorry.
thanks for your response, but i don't know how to reset crop tool. could you please advise
thanks

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