Cross Platform Swap/upgrade CS5

I have had the Windows version of Photoshop CS5 for about 3 years. Tomorrow I am getting my first Mac (woo!).  I was just told via an auto-reply email from Adobe that my case was closed because I have to upgrade to CS6 first (on my almost retired PC??) before I can request a "swap" for the Mac version. How do I upgrade online (the server from the "updates" option from the "help" drop-down menu on my software is "not responding"), and how much will this cost? More importantly, will I definitely be able to swap platforms after paying for the upgrade on a computer I am about to no longer use??

There's no need to upgrade to CS6 Win then swap to CS6 Mac. That's outdated info. I'm surprised that Adobe are still advising people to do that. Hasn't been necessary since CS6 was launched.
See http://prodesigntools.com/move-adobe-cs5-between-computers-or-windows-to-mac.html
How to Switch Platforms from PC to Mac (or Vice Versa)
"Good news! It’s simpler now with CS6, you can easily change platforms when upgrading as normal – just select the correct operating system when purchasing the upgrade. Then when you install that upgrade software on your new platform, it will ask for the serial number of your previous version from the other platform.  For example, if you currently own Photoshop CS5 on Windows and want to get Photoshop CS6 on Mac, then just buy the CS6 upgrade for Mac OS, and manually enter the serial number for your older Windows version when installing it."
Go to http://www.adobe.com/products/catalog/cs6._sl_id-contentfilter_sl_catalog_sl_software_sl_c reativesuite6.html
Click Buy
I want to purchase: Upgrade
I own: Photoshop CS5
Platform: Mac
Complete your purchase.

Similar Messages

  • I am currently in the middle of a cross platform swap

    I got Photoshop CS6 from a digital download and I need to find the serial number on my PC to submit it and get the program on my MAC

    That's impossible for technical reasons, but your serial number is7 should be registered on your Adobe account...
    Mylenium

  • Cross-platform upgrade question

    I'm posting this question here as I have had less than satisfactory results from asking Customer Support about this issue. I know this forum is moderated by some great folks at Adobe and am hoping someone can clear up this question for me.
    I currently own CS3 Design Premium for Windows, and need to purchase CS5 for Mac. A search for "Cross platform swap" on Adobe brought me to this page: http://kb2.adobe.com/cps/405/kb405819.html. However, the instructions there don't match what is offered on the support page. Under Return/Exchange/Refund I have only the following options:
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    Has Adobe changed its method of delivering Creative Suite products? Are both platform discs really included? If not, there are two things that need to be done:
    Article http://kb2.adobe.com/cps/405/kb405819.html needs to be corrected. The steps as described cannot be completed.
    Customer Support reps need to be notified that they are providing incorrect information regarding cross-platform upgrade procedures.
    Finally, I need correct information as to how to go about upgrading my CS3 Windows to CS5 Mac. Do I purchase an upgrade disc and use my CS3 serial number to install? Do I do some sort of return, and if so, how?
    Thanks in advance to anyone from Adobe who is willing to take the time to answer my question.

    I don't represent Adobe in any capacity other than a mostly satisfied user. Here's what I did on a cross platform (Windows to Mac) exchange--not an upgrade, but my experience may help you.
    I, too, found that the directions didn't match the support web site.  So I used 'Purchased wrong...' as my subject.  I then completely described what I wanted to do in the comments section.  I included my current platform version and serial number in the comments. After posting I had a case number to enter onto the Letter of Destruction (LOD) which I then attached to the case. I don't know if a LOD is required in your situation as you will be paying for an upgrade.  You should be able to keep both packages active-but customer support will probably know.  In my case I had to certify that I had destroyed the original Windows package.
    After this was posted to the Adobe Customer Support Portal I then had a case number I could give to the telephone customer support so I called them.  While on the line with them they read my case file and informed me my credit card would be charged $5.95 for shipping.  Six days later I had the CS4 Design Premium for the Mac.  It *should* be just as easy for you.
    I must say that I have had to call Adobe Customer Support a handful of times in the last couple of years.  In each and every case I received prompt and accurate information that solved my problem or pointed me directly to the solution.  I am aware that this is not always the case and wish you good luck.

  • Cross-platform upgrade?

    Can I get cross-platform upgrade Adobe creative suite 5 Design Premium (student and teacher edition) from PC to Mac OS 10.10.2?

    No, cross-platform swapping is only supported for the latest release CS version which is now CS6.
    Order product | Platform, language swap

  • Adobe cross platform?

    I purchased Mac's adobe Photoshop cs5, is it possible to convert the mac version to windows so i don't have to repurchase the software when i got my new computer?

    Hi,
    Please see http://kb2.adobe.com/cps/405/kb405819.html. Adobe offers cross platform swap for current shipping version and you will only be paying for shipping. Since Photoshop CS5 it still the latest version you can request swap to windows platform however adobe will be cancelling your mac license and provide you with a windows software/license.
    Hope this helps!

  • Cross platform upgrade question between Photoshop CS5/CS6 and multiple Windows/Mac computers

    Hello,
    I'm currently using a Windows laptop and PC running Photoshop CS5 from a Student license I got in college. I am considering moving to an Apple laptop so I was looking at the cross platform update question on the forum that led me here: Order product | Platform, language swap
    It's not really clear if I will be eligible for the upgrade, and Adobe support chat sent me to the forum, and that page sends me back to where I started to see if I am eligible. I would prefer to purchase the upgrade outright, rather than pay for the new monthly subscription model.
    If I am eligible for a swap/upgrade to Apple CS6, will I still be able to use CS5 on my Windows PC?
    Thanks.

    I don't have a definitive answer, but I have a feeling that a student teacher version is not eligible for an upgrade discount.  You own the CS5 perpetual license, and can install it on two computers at the same time as CS6, CC etc.  That will be the case in perpetuity.  (not sure why I didn't just type 'forever' back there, or alert the cliche police 'Going forward')
    Photoshop CS6 Extended will cost you just shy of US$1600 according to this Amazon page  The non extended version does not give you the 3D tools, and Photoshop CC comes as the full extended version as standard.  If you got the Photoshop / Lightroom Photography plan at a mere $10 a month, the price of CS6 would keep you subscribed for > three years.  Photoshop CC has a lot of wonderful features CS6 does not have, and will never have, and CC will be be constantly updated 'in perpetuity'. ;-)  $10 a month!  Heck, what's not to like about that?!!!

  • I have recently bought a mac. how do i request a platform swap for my cs5 from pc to mac?

    i have recently bought a mac. how do i request a platform swap for my cs5 from pc to mac?

    You can only swap current versions. you wil lhave to upgrade to CS6 at least and make the switch:
    Order an Adobe product platform swap or language swap
    Mylenium

  • Hi, I have upgraded from a windows computer to a MAC, how do I change the platform for my CS5, thanks

    Hi, I have upgraded from a windows computer to a MAC, how do I change the platform for my CS5, thanks

    You don't. Platform swaps only apply to current versions. You need to buy at least the CS6 upgrade and make the switch.
    Mylenium

  • Cs2 cross platform upgrade

    Hi there,  I own cs2 and finally bought a mac and would like to upgrade, cross platform.  I understand that I cannot upgrade past cs5, which is fine with me.  But I can't figure out how to find cs5, help! 
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    CS5 is no longer sold by Adobe. They only sell the current version CS6.
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  • Are cross-platform upgrades allowed?

    I own a copy of Adobe CS3 for Windows. I have recently purchased a Mac, and need to get Adobe Creative Suite (preferably CS6) set up on it. Do I need to buy a completely new version of Creative Suite for the Mac, or can I buy a Mac upgrade version, and then use my serial code from CS3 Windows version to validate the upgrade version on my Mac? If I can do that, is it allowed to also buy an upgrade version of CS6 for Windows, and install that using the same CS3 license key to validate the upgrade version on Windows?

    Yes ,it is possible to upgrade from cs3 to cs6 & that also cross platform, yes it should  accept the windows previous version serial key , The Enter Serial Number Upgrade dialog box also accepts the Windows serial number{if not then contact Adobe support }.
    The best option is to place the order through the adobe sales team
    800-585-0774
    Monday-Friday
    9am-10pm (Eastern Time)

  • Can you still get a cross platform upgrade for CS3?

    I'm a mac user and recently purchased CS3 Design Premium for windows used -- does anyone know you can still get a cross platform upgrade from windows to mac without upgrading to CS4?

    I am very, very sorry to read that. My windows pc is just crashed because of a virus my payed anti-virus program could not deal with, and everything have to be cleared totally. (XP pro - browser used at the virus-time = Mozilla. Anti-virus program = The price winning PC-tools)
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    Working on a PC, I am saving down from CS5 to CS4, exporting as an idml. The client is using CS4 on a MAC. When the file opens, the Master Page content is superimposing over the content of the page. Help!

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    From: BobLevine <[email protected]>
    To: Judy Schultz <[email protected]>
    Sent: Mon, Sep 13, 2010 12:46 pm
    Subject: Saving down from CS5 to CS4 cross-platform
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  • No Pre-CS4 cross-platform upgrades anymore?

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    Now that makes sense. I'm beginning to thing that the techs and sales people at Adobe don't really know anything. I spoke to three, and none of them even hinted at that possibility.
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    Potential client would like me (designer on a Mac) to design print docs which they can then edit on their PCs. Would love to hear feedback from others about any cross-platform issues/best practices suggestions. Thanks!

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