Cross-Platform upgrade failed.

Today i called into adobe to preform a cross-upgrade from my windows Photoshop Cs3 to mac Photoshop Cs4. All this together would cost 200$. I gave them my serial number twice, they repeated it back to me and everything was correct. But they said they could not find the serial number in the system. My parents bought it on a website from Canada 2 years ago so we no longer have the receipts. I say this because they said they would need proof then i could go ahead and start the process. Is there another way of prooving i purchased it or something else i can do? Please help! Thank you!

>Would that help prove that i bought it?
I hope so. At least I hope it not too late, as in: I made a back-up of my corrupted drive.
Rob

Similar Messages

  • Can you still get a cross platform upgrade for CS3?

    I'm a mac user and recently purchased CS3 Design Premium for windows used -- does anyone know you can still get a cross platform upgrade from windows to mac without upgrading to CS4?

    I am very, very sorry to read that. My windows pc is just crashed because of a virus my payed anti-virus program could not deal with, and everything have to be cleared totally. (XP pro - browser used at the virus-time = Mozilla. Anti-virus program = The price winning PC-tools)
    Have to start all over again from scratch.
    Therefore I wanted to change to a new Mac machine for my CS3.
    I know I could upgrade to CS4, but do not need the CS4 for the time being, so I have to stay with Windows.
    Alle my other programs - Nikon - Topaz -  Nik-software - Hemi. - Jason Odell - have been so very helpfull and trusted me and have send me new keys - THANK YOU, you have a lot of problems when this problem happens, so they removed some of the stones, , but not Adobe, they said by telephone (I also tryed a mail, but no answer), that I have to sit at the pc for installing and then try to call them by telephone to get help for autentification, and nobody can promise me it will be the same day.
    Last time it took one and a half our to get through by telephone.
    I really love your program (CS3 extended) ....... but not this.

  • No Pre-CS4 cross-platform upgrades anymore?

    I bought CS3.3 Web Premium for Windows 2 1/2 months ago. Before I purchased I confirmed with Adobe Customer Service that I can exchange it to the Mac version for free.
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    Can this be for real? I just bought it 2 1/2 months ago and they are no longer honoring their free cross-platform upgrade policy. It's hard to imagine that they don't have 3.3 in stock any more. It's not like I am requesting a CS2 Win to CS2 Mac upgrade. I just spend a lot of money, and now they want me to spend even more money...
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    Now that makes sense. I'm beginning to thing that the techs and sales people at Adobe don't really know anything. I spoke to three, and none of them even hinted at that possibility.
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  • Cross-platform upgrade?

    Can I get cross-platform upgrade Adobe creative suite 5 Design Premium (student and teacher edition) from PC to Mac OS 10.10.2?

    No, cross-platform swapping is only supported for the latest release CS version which is now CS6.
    Order product | Platform, language swap

  • Cross-platform upgrade question

    I'm posting this question here as I have had less than satisfactory results from asking Customer Support about this issue. I know this forum is moderated by some great folks at Adobe and am hoping someone can clear up this question for me.
    I currently own CS3 Design Premium for Windows, and need to purchase CS5 for Mac. A search for "Cross platform swap" on Adobe brought me to this page: http://kb2.adobe.com/cps/405/kb405819.html. However, the instructions there don't match what is offered on the support page. Under Return/Exchange/Refund I have only the following options:
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    Has Adobe changed its method of delivering Creative Suite products? Are both platform discs really included? If not, there are two things that need to be done:
    Article http://kb2.adobe.com/cps/405/kb405819.html needs to be corrected. The steps as described cannot be completed.
    Customer Support reps need to be notified that they are providing incorrect information regarding cross-platform upgrade procedures.
    Finally, I need correct information as to how to go about upgrading my CS3 Windows to CS5 Mac. Do I purchase an upgrade disc and use my CS3 serial number to install? Do I do some sort of return, and if so, how?
    Thanks in advance to anyone from Adobe who is willing to take the time to answer my question.

    I don't represent Adobe in any capacity other than a mostly satisfied user. Here's what I did on a cross platform (Windows to Mac) exchange--not an upgrade, but my experience may help you.
    I, too, found that the directions didn't match the support web site.  So I used 'Purchased wrong...' as my subject.  I then completely described what I wanted to do in the comments section.  I included my current platform version and serial number in the comments. After posting I had a case number to enter onto the Letter of Destruction (LOD) which I then attached to the case. I don't know if a LOD is required in your situation as you will be paying for an upgrade.  You should be able to keep both packages active-but customer support will probably know.  In my case I had to certify that I had destroyed the original Windows package.
    After this was posted to the Adobe Customer Support Portal I then had a case number I could give to the telephone customer support so I called them.  While on the line with them they read my case file and informed me my credit card would be charged $5.95 for shipping.  Six days later I had the CS4 Design Premium for the Mac.  It *should* be just as easy for you.
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  • I need a cross-platform upgrade.

    How can I get that?  Did one of you has been able to get it?
    Is it just me of ADOBE customer service is simply uncapable???
    My story is a long one!  I'll make it short.
    I've moved from Windows to Mac.
    So I've ordered a CS4 upgrade on your web site on may 26th.  When, 3 weeks later, i wanted to activate it, it said my previous windows key was not valid.
    I called, mailed, open cases, filled out LOD, sent them, uploaded them, faxed them, called again, again, etc, etc...  Problem is the on the website, YOU CAN'T ORDER cross-platform upgrade!!!!!  But it is not mentionned anywhere!!
    I then tried to get reimbursed and just redo the process over phone.  Refund? Did I say refund??  So I called, mailed, open cases, filled out LOD, sent them, uploaded them, faxed them, called again, again, etc, etc...  End of July, I was completely resourceless, so I called MasterCard and told them my story.  They reimbursed me.
    10 days ago I called back by phone to order the cross-platform upgrade since they told me it was the way of doing it.  I ordered, and even added on the order a lightroom 2.  I paid again on credit card.  They asked me again (!) to fill out a new LOD and upload it.  I did.  Now, 10 days later, today, I called back and guess what?  They will escalate my case to upper level!!!!!!!  They haven't ship anything yet!!!!!!!!!!!
    I CAN'T BELIEVE THIS!!!  Please tell me that someone cares for loyal customer at Adobe!!!  I could just pirate the software but I want to pay and use it legally!!!!  And this is how I am being served!!!!!
    Is it just me or somebody else could help??  By the way, when I called today, the Indian guy hung-up on me!!!!  I can't believe this!!!
    Who else had the same problem and more important, How did you get your product shipped??
    Serge

    That's exactly what I did!!  I called them, placed my order, paid for it, filled the Letter of Destruction they asked, uploaded it on the open case in the support portal and then, 10 days later, I call back to hear the same story again!
    Nothing has been done and they will escalate my case!!!!!!  Could you imagine?!  I originally started the process of simply buying a product on May 26th and still can't get it!!!!!!!!!!
    Again, I'm not surprised if a lot of people other alternatives!!!!!  They really are lucky not real good alternatives existed to Photoshop cause I would be gone weeks ago!!  The product is good and is the only one, so they know! 
    Do you have other suggestions??  Phone numbers?  What about a VP Customer Service?  VP Sales?  Someone that is based in USA and cares for customers!!!!!
    Thanks for any kind of help!!!

  • Are cross-platform upgrades allowed?

    I own a copy of Adobe CS3 for Windows. I have recently purchased a Mac, and need to get Adobe Creative Suite (preferably CS6) set up on it. Do I need to buy a completely new version of Creative Suite for the Mac, or can I buy a Mac upgrade version, and then use my serial code from CS3 Windows version to validate the upgrade version on my Mac? If I can do that, is it allowed to also buy an upgrade version of CS6 for Windows, and install that using the same CS3 license key to validate the upgrade version on Windows?

    Yes ,it is possible to upgrade from cs3 to cs6 & that also cross platform, yes it should  accept the windows previous version serial key , The Enter Serial Number Upgrade dialog box also accepts the Windows serial number{if not then contact Adobe support }.
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  • Cross platform upgrade question between Photoshop CS5/CS6 and multiple Windows/Mac computers

    Hello,
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  • Cs2 cross platform upgrade

    Hi there,  I own cs2 and finally bought a mac and would like to upgrade, cross platform.  I understand that I cannot upgrade past cs5, which is fine with me.  But I can't figure out how to find cs5, help! 
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    Bhavi Savla wrote:
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    ========================
    No Ty. Pid      Status  Cause Start Err Sem CPU    Time  Program          Cl  User         Action                    Table
    0 DIA     6916 Ended         no      1   0        0                                                                         
    1 DIA     7724 Ended         no      1   0        0                                                                         
    2 DIA     6044 Ended         no      1   0        0                                                                         
    3 DIA     4300 Ended         no      1   0        0                                                                         
    4 DIA     6992 Ended         no      1   0        0                                                                         
    5 DIA     2412 Ended         no      1   0        0                                                                         
    6 DIA      432 Ended         no      1   0        0                                                                         
    7 DIA     8168 Ended         no      1   0        0                                                                         
    8 DIA     5420 Ended         no      1   0        0                                                                         
    9 DIA     9712 Ended         no      1   0        0                                                                         
    10 UPD     4320 Ended         no      1   0        0                                                                         
    11 ENQ     3476 Ended         no      1   0        0                                                                         
    12 BTC     2676 Ended         no      1   0        0                                                                         
    13 BTC     6816 Ended         no      1   0        0                                                                         
    14 BTC     9636 Ended         no      1   0        0                                                                         
    15 BTC     8356 Ended         no      1   0        0                                                                         
    16 BTC     7004 Ended         no      1   0        0                                                                         
    17 BTC     7284 Ended         no      1   0        0                                                                         
    18 BTC    10048 Ended         no      1   0        0                                                                         
    19 BTC     4560 Ended         no      1   0        0                                                                         
    20 BTC     4196 Ended         no      1   0        0                                                                         
    21 SPO     4268 Ended         no      1   0        0                                                                         
    Dispatcher Queue Statistics               Wed Apr 02 11:53:30 2008
    ===========================
    --------++++--
    +
    Typ
    now
    high
    max
    writes
    reads
    --------++++--
    +
    NOWP
    0
    1
    2000
    1
    1
    --------++++--
    +
    DIA
    3
    3
    2000
    3
    0
    --------++++--
    +
    UPD
    0
    0
    2000
    0
    0
    --------++++--
    +
    ENQ
    0
    0
    2000
    0
    0
    --------++++--
    +
    BTC
    0
    0
    2000
    0
    0
    --------++++--
    +
    SPO
    0
    0
    2000
    0
    0
    --------++++--
    +
    UP2
    0
    0
    2000
    0
    0
    --------++++--
    +
    max_rq_id          7
    wake_evt_udp_now     0
    wake events           total     3,  udp     3 (100%),  shm     0 (  0%)
    since last update     total     3,  udp     3 (100%),  shm     0 (  0%)
    Dump of tm_adm structure:               Wed Apr 02 11:53:30 2008
    =========================
    Term    uid  man user    term   lastop  mod wp  ta   a/i (modes)
    Workprocess Comm. Area Blocks               Wed Apr 02 11:53:30 2008
    =============================
    Slots: 300, Used: 1, Max: 0
    --------++--
    +
    id
    owner
    pid
    eyecatcher
    --------++--
    +
    0
    DISPATCHER
    -1
    WPCAAD000
    NiWait: sleep (5000ms) ...
    NiISelect: timeout 5000ms
    NiISelect: maximum fd=1477
    NiISelect: read-mask is NULL
    NiISelect: write-mask is NULL
    Wed Apr 02 17:23:35 2008
    NiISelect: TIMEOUT occured (5000ms)
    DpHalt: shutdown server >HOSTNAME_SID_01                      < (normal)
    DpJ2eeDisableRestart
    DpModState: buffer in state MBUF_PREPARED
    NiBufSend starting
    NiIWrite: hdl 2 sent data (wrt=110,pac=1,MESG_IO)
    MsINiWrite: sent 110 bytes
    MsIModState: change state to SHUTDOWN
    DpModState: change server state from STARTING to SHUTDOWN
    Switch off Shared memory profiling
    ShmProtect( 57, 3 )
    ShmProtect(SHM_PROFILE, SHM_PROT_RW
    ShmProtect( 57, 1 )
    ShmProtect(SHM_PROFILE, SHM_PROT_RD
    DpWakeUpWps: wake up all wp's
    Stop work processes
    Stop gateway
    killing process (1860) (SOFT_KILL)
    Terminate gui connections
    wait for end of work processes
    wait for end of gateway
    [DpProcDied] Process lives  (PID:1860  HANDLE:1448)
    waiting for termination of gateway ...
    NiWait: sleep (1000ms) ...
    NiISelect: timeout 1000ms
    NiISelect: maximum fd=1477
    NiISelect: read-mask is NULL
    NiISelect: write-mask is NULL
    Wed Apr 02 17:23:36 2008
    NiISelect: TIMEOUT occured (1000ms)
    [DpProcDied] Process died  (PID:1860  HANDLE:1448)
    DpStartStopMsg: send stop message (myname is >HOSTNAME_SID_01                      <)
    NiIMyHostName: hostname = 'HOSTNAME'
    AdGetSelfIdentRecord: >                                                                           <
    AdCvtRecToExt: opcode 60 (AD_SELFIDENT), ser 0, ex 0, errno 0
    AdCvtRecToExt: opcode 4 (AD_STARTSTOP), ser 0, ex 0, errno 0
    DpConvertRequest: net size = 189 bytes
    NiBufSend starting
    NiIWrite: hdl 2 sent data (wrt=562,pac=1,MESG_IO)
    MsINiWrite: sent 562 bytes
    send msg (len 110+452) to name                    -, type 4, key -
    DpStartStopMsg: stop msg sent
    NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
    NiBufIIn: NIBUF len=274
    NiBufIIn: packet complete for hdl 2
    NiBufReceive starting
    MsINiRead: received 274 bytes
    MSG received, len 110+164, flag 1, from MSG_SERVER          , typ 0, key -
    DpHalt: received 164 bytes from message server
    NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
    NiBufIIn: NIBUF len=274
    NiBufIIn: packet complete for hdl 2
    NiBufReceive starting
    MsINiRead: received 274 bytes
    MSG received, len 110+164, flag 1, from MSG_SERVER          , typ 0, key -
    DpHalt: received 164 bytes from message server
    NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
    NiBufIIn: NIBUF len=274
    NiBufIIn: packet complete for hdl 2
    NiBufReceive starting
    MsINiRead: received 274 bytes
    MSG received, len 110+164, flag 1, from MSG_SERVER          , typ 0, key -
    DpHalt: received 164 bytes from message server
    NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
    NiBufIIn: NIBUF len=274
    NiBufIIn: packet complete for hdl 2
    NiBufReceive starting
    MsINiRead: received 274 bytes
    MSG received, len 110+164, flag 1, from MSG_SERVER          , typ 0, key -
    DpHalt: received 164 bytes from message server
    NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
    NiBufIIn: NIBUF len=274
    NiBufIIn: packet complete for hdl 2
    NiBufReceive starting
    MsINiRead: received 274 bytes
    MSG received, len 110+164, flag 1, from MSG_SERVER          , typ 0, key -
    DpHalt: received 164 bytes from message server
    NiIRead: hdl 2 recv would block (errno=EAGAIN)
    NiIRead: read for hdl 2 timed out (0ms)
    DpHalt: no more messages from the message server
    DpHalt: send keepalive to synchronize with the message server
    NiBufSend starting
    NiIWrite: hdl 2 sent data (wrt=114,pac=1,MESG_IO)
    MsINiWrite: sent 114 bytes
    send msg (len 110+4) to name           MSG_SERVER, type 0, key -
    MsSndName: MS_NOOP ok
    Send 4 bytes to MSG_SERVER
    NiIRead: hdl 2 recv would block (errno=EAGAIN)
    NiIPeek: peek successful for hdl 2 (r)
    NiIRead: hdl 2 received data (rcd=114,pac=1,MESG_IO)
    NiBufIIn: NIBUF len=114
    NiBufIIn: packet complete for hdl 2
    NiBufReceive starting
    MsINiRead: received 114 bytes
    MSG received, len 110+4, flag 3, from MSG_SERVER          , typ 0, key -
    Received 4 bytes from MSG_SERVER                             
    Received opcode MS_NOOP from msg_server, reply MSOP_OK
    MsOpReceive: ok
    MsSendKeepalive : keepalive sent to message server
    NiIRead: hdl 2 recv would block (errno=EAGAIN)
    Wed Apr 02 17:23:37 2008
    NiIPeek: peek for hdl 2 timed out (r; 1000ms)
    NiIRead: read for hdl 2 timed out (1000ms)
    DpHalt: no more messages from the message server
    DpHalt: sync with message server o.k.
    detach from message server
    ***LOG Q0M=> DpMsDetach, ms_detach () [dpxxdisp.c   12213]
    NiBufSend starting
    NiIWrite: hdl 2 sent data (wrt=110,pac=1,MESG_IO)
    MsINiWrite: sent 110 bytes
    MsIDetach: send logout to msg_server
    MsIDetach: call exit function
    DpMsShutdownHook called
    NiBufISelUpdate: new MODE -- (r-) for hdl 2 in set0
    SiSelNSet: set events of sock 1356 to: ---
    NiBufISelRemove: remove hdl 2 from set0
    SiSelNRemove: removed sock 1356 (pos=2)
    SiSelNRemove: removed sock 1356
    NiSelIRemove: removed hdl 2
    MBUF state OFF
    AdGetSelfIdentRecord: >                                                                           <
    AdCvtRecToExt: opcode 60 (AD_SELFIDENT), ser 0, ex 0, errno 0
    AdCvtRecToExt: opcode 40 (AD_MSBUF), ser 0, ex 0, errno 0
    AdCvtRecToExt: opcode 40 (AD_MSBUF), ser 0, ex 0, errno 0
    blks_in_queue/wp_ca_blk_no/wp_max_no = 1/300/22
    LOCK WP ca_blk 1
    make DISP owner of wp_ca_blk 1
    DpRqPutIntoQueue: put request into queue (reqtype 1, prio LOW, rq_id 9)
    MBUF component DOWN
    NiICloseHandle: shutdown and close hdl 2 / sock 1356
    NiBufIClose: clear extension for hdl 2
    MsIDetach: detach MS-system
    cleanup EM
    EsCleanup ....
    EmCleanup() -> 0
    Es2Cleanup: Cleanup ES2
    ***LOG Q05=> DpHalt, DPStop ( 5348) [dpxxdisp.c   10461]
    Good Bye .....
    Please help me in resolving this issue
    Thanks,
    Vadi

    Hi Suhas,
    Have checked the hostname and it is correct.
    I am getting the below output When i run r3trans -x
    This is r3trans version 6.14 (release 700 - 04.03.08 - 16:43:00).
    r3trans finished (0000).
    I could see the below error message in dev_W21
    ExecuteAndFlush return code: 0x80040e14 Stmt: [if user_name() != 'sid_shd' setuser 'sid_shd']
    C  sloledb.cpp [ExecuteAndFlush,line 6470]: Error/Message: (err 15157, sev 0), Setuser failed because of one of the following reasons: the database principal 'cdu_shd' does not exist, its corresponding server principal does not have server access, this type of database principal cannot be impersonated, or you do not have permission.
    C  Procname: [ExecuteAndFlush - no proc]
    C  setuser 'cdu_shd' failed -- connect terminated
    C  failed to establish conn. 0
    Thanks,
    Vadi

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