Cross-Platform upgrade failed.
Today i called into adobe to preform a cross-upgrade from my windows Photoshop Cs3 to mac Photoshop Cs4. All this together would cost 200$. I gave them my serial number twice, they repeated it back to me and everything was correct. But they said they could not find the serial number in the system. My parents bought it on a website from Canada 2 years ago so we no longer have the receipts. I say this because they said they would need proof then i could go ahead and start the process. Is there another way of prooving i purchased it or something else i can do? Please help! Thank you!
>Would that help prove that i bought it?
I hope so. At least I hope it not too late, as in: I made a back-up of my corrupted drive.
Rob
Similar Messages
-
Can you still get a cross platform upgrade for CS3?
I'm a mac user and recently purchased CS3 Design Premium for windows used -- does anyone know you can still get a cross platform upgrade from windows to mac without upgrading to CS4?
I am very, very sorry to read that. My windows pc is just crashed because of a virus my payed anti-virus program could not deal with, and everything have to be cleared totally. (XP pro - browser used at the virus-time = Mozilla. Anti-virus program = The price winning PC-tools)
Have to start all over again from scratch.
Therefore I wanted to change to a new Mac machine for my CS3.
I know I could upgrade to CS4, but do not need the CS4 for the time being, so I have to stay with Windows.
Alle my other programs - Nikon - Topaz - Nik-software - Hemi. - Jason Odell - have been so very helpfull and trusted me and have send me new keys - THANK YOU, you have a lot of problems when this problem happens, so they removed some of the stones, , but not Adobe, they said by telephone (I also tryed a mail, but no answer), that I have to sit at the pc for installing and then try to call them by telephone to get help for autentification, and nobody can promise me it will be the same day.
Last time it took one and a half our to get through by telephone.
I really love your program (CS3 extended) ....... but not this. -
No Pre-CS4 cross-platform upgrades anymore?
I bought CS3.3 Web Premium for Windows 2 1/2 months ago. Before I purchased I confirmed with Adobe Customer Service that I can exchange it to the Mac version for free.
This week I finally purchased a Mac and called Adobe to get the Mac version, and was told that my only option would be to upgrade to CS4 Mac (for $$$) and that they no longer sell / send out version 3.3.
Can this be for real? I just bought it 2 1/2 months ago and they are no longer honoring their free cross-platform upgrade policy. It's hard to imagine that they don't have 3.3 in stock any more. It's not like I am requesting a CS2 Win to CS2 Mac upgrade. I just spend a lot of money, and now they want me to spend even more money...
Any ideas? Anybody at Adobe reading this?
GregNow that makes sense. I'm beginning to thing that the techs and sales people at Adobe don't really know anything. I spoke to three, and none of them even hinted at that possibility.
I also spoke to someone at Apple who said that their software couldn't damage the Mac's hardware, as well. It's hard to believe they'd keep it on the market without warnings, recalls or disclaimers, knowing it could do that much damage.
Sure leaves a bad taste in my mouth about Adobe. Maybe it's time for me to look at other software.
Thanks,
Michele -
Can I get cross-platform upgrade Adobe creative suite 5 Design Premium (student and teacher edition) from PC to Mac OS 10.10.2?
No, cross-platform swapping is only supported for the latest release CS version which is now CS6.
Order product | Platform, language swap -
Cross-platform upgrade question
I'm posting this question here as I have had less than satisfactory results from asking Customer Support about this issue. I know this forum is moderated by some great folks at Adobe and am hoping someone can clear up this question for me.
I currently own CS3 Design Premium for Windows, and need to purchase CS5 for Mac. A search for "Cross platform swap" on Adobe brought me to this page: http://kb2.adobe.com/cps/405/kb405819.html. However, the instructions there don't match what is offered on the support page. Under Return/Exchange/Refund I have only the following options:
Duplicate Order
Product Didn't perform/ work as expected
Purchased Incorrect upgrade
Purchased Wrong Product/Platform/Language
Shipping Problems
Unable to Download Order
Wrong Product delivered
None of those options is correct as described in the KB article. I decided to chat with Customer Support, and the rep told me that all I had to do is order the upgrade and I could choose which platform to install on first run. Really? The Rep said CS5 included two discs, one for Windows install and one for OS X. He assured me that I would have no problem installing a CS5 upgrade on my Mac, even though I have never installed CS3 on that machine.
I am skeptical about this solution for two reasons: one, Adobe has never offered Win and Mac discs together for CS versions. Two, when I go to pre-order CS5 I need to make a choice between platforms.
Has Adobe changed its method of delivering Creative Suite products? Are both platform discs really included? If not, there are two things that need to be done:
Article http://kb2.adobe.com/cps/405/kb405819.html needs to be corrected. The steps as described cannot be completed.
Customer Support reps need to be notified that they are providing incorrect information regarding cross-platform upgrade procedures.
Finally, I need correct information as to how to go about upgrading my CS3 Windows to CS5 Mac. Do I purchase an upgrade disc and use my CS3 serial number to install? Do I do some sort of return, and if so, how?
Thanks in advance to anyone from Adobe who is willing to take the time to answer my question.I don't represent Adobe in any capacity other than a mostly satisfied user. Here's what I did on a cross platform (Windows to Mac) exchange--not an upgrade, but my experience may help you.
I, too, found that the directions didn't match the support web site. So I used 'Purchased wrong...' as my subject. I then completely described what I wanted to do in the comments section. I included my current platform version and serial number in the comments. After posting I had a case number to enter onto the Letter of Destruction (LOD) which I then attached to the case. I don't know if a LOD is required in your situation as you will be paying for an upgrade. You should be able to keep both packages active-but customer support will probably know. In my case I had to certify that I had destroyed the original Windows package.
After this was posted to the Adobe Customer Support Portal I then had a case number I could give to the telephone customer support so I called them. While on the line with them they read my case file and informed me my credit card would be charged $5.95 for shipping. Six days later I had the CS4 Design Premium for the Mac. It *should* be just as easy for you.
I must say that I have had to call Adobe Customer Support a handful of times in the last couple of years. In each and every case I received prompt and accurate information that solved my problem or pointed me directly to the solution. I am aware that this is not always the case and wish you good luck. -
I need a cross-platform upgrade.
How can I get that? Did one of you has been able to get it?
Is it just me of ADOBE customer service is simply uncapable???
My story is a long one! I'll make it short.
I've moved from Windows to Mac.
So I've ordered a CS4 upgrade on your web site on may 26th. When, 3 weeks later, i wanted to activate it, it said my previous windows key was not valid.
I called, mailed, open cases, filled out LOD, sent them, uploaded them, faxed them, called again, again, etc, etc... Problem is the on the website, YOU CAN'T ORDER cross-platform upgrade!!!!! But it is not mentionned anywhere!!
I then tried to get reimbursed and just redo the process over phone. Refund? Did I say refund?? So I called, mailed, open cases, filled out LOD, sent them, uploaded them, faxed them, called again, again, etc, etc... End of July, I was completely resourceless, so I called MasterCard and told them my story. They reimbursed me.
10 days ago I called back by phone to order the cross-platform upgrade since they told me it was the way of doing it. I ordered, and even added on the order a lightroom 2. I paid again on credit card. They asked me again (!) to fill out a new LOD and upload it. I did. Now, 10 days later, today, I called back and guess what? They will escalate my case to upper level!!!!!!! They haven't ship anything yet!!!!!!!!!!!
I CAN'T BELIEVE THIS!!! Please tell me that someone cares for loyal customer at Adobe!!! I could just pirate the software but I want to pay and use it legally!!!! And this is how I am being served!!!!!
Is it just me or somebody else could help?? By the way, when I called today, the Indian guy hung-up on me!!!! I can't believe this!!!
Who else had the same problem and more important, How did you get your product shipped??
SergeThat's exactly what I did!! I called them, placed my order, paid for it, filled the Letter of Destruction they asked, uploaded it on the open case in the support portal and then, 10 days later, I call back to hear the same story again!
Nothing has been done and they will escalate my case!!!!!! Could you imagine?! I originally started the process of simply buying a product on May 26th and still can't get it!!!!!!!!!!
Again, I'm not surprised if a lot of people other alternatives!!!!! They really are lucky not real good alternatives existed to Photoshop cause I would be gone weeks ago!! The product is good and is the only one, so they know!
Do you have other suggestions?? Phone numbers? What about a VP Customer Service? VP Sales? Someone that is based in USA and cares for customers!!!!!
Thanks for any kind of help!!! -
Are cross-platform upgrades allowed?
I own a copy of Adobe CS3 for Windows. I have recently purchased a Mac, and need to get Adobe Creative Suite (preferably CS6) set up on it. Do I need to buy a completely new version of Creative Suite for the Mac, or can I buy a Mac upgrade version, and then use my serial code from CS3 Windows version to validate the upgrade version on my Mac? If I can do that, is it allowed to also buy an upgrade version of CS6 for Windows, and install that using the same CS3 license key to validate the upgrade version on Windows?
Yes ,it is possible to upgrade from cs3 to cs6 & that also cross platform, yes it should accept the windows previous version serial key , The Enter Serial Number Upgrade dialog box also accepts the Windows serial number{if not then contact Adobe support }.
The best option is to place the order through the adobe sales team
800-585-0774
Monday-Friday
9am-10pm (Eastern Time) -
Cross platform upgrade question between Photoshop CS5/CS6 and multiple Windows/Mac computers
Hello,
I'm currently using a Windows laptop and PC running Photoshop CS5 from a Student license I got in college. I am considering moving to an Apple laptop so I was looking at the cross platform update question on the forum that led me here: Order product | Platform, language swap
It's not really clear if I will be eligible for the upgrade, and Adobe support chat sent me to the forum, and that page sends me back to where I started to see if I am eligible. I would prefer to purchase the upgrade outright, rather than pay for the new monthly subscription model.
If I am eligible for a swap/upgrade to Apple CS6, will I still be able to use CS5 on my Windows PC?
Thanks.I don't have a definitive answer, but I have a feeling that a student teacher version is not eligible for an upgrade discount. You own the CS5 perpetual license, and can install it on two computers at the same time as CS6, CC etc. That will be the case in perpetuity. (not sure why I didn't just type 'forever' back there, or alert the cliche police 'Going forward')
Photoshop CS6 Extended will cost you just shy of US$1600 according to this Amazon page The non extended version does not give you the 3D tools, and Photoshop CC comes as the full extended version as standard. If you got the Photoshop / Lightroom Photography plan at a mere $10 a month, the price of CS6 would keep you subscribed for > three years. Photoshop CC has a lot of wonderful features CS6 does not have, and will never have, and CC will be be constantly updated 'in perpetuity'. ;-) $10 a month! Heck, what's not to like about that?!!! -
Hi there, I own cs2 and finally bought a mac and would like to upgrade, cross platform. I understand that I cannot upgrade past cs5, which is fine with me. But I can't figure out how to find cs5, help!
Thanks so much,
BethCS5 is no longer sold by Adobe. They only sell the current version CS6.
Your remaining option for upgrading is to find a secondhand copy. Just beware of buying secondhand software due to rampant piracy and ubiquitous invalid serial numbers. -
Real Application Testing Cross-Platform upgradation
Hi,
We are planning to migrate Production database from Oracle 10.2.0.5 on Windows 64bit platform to Oracle 11.2.0.2 on RHEL 64bit platform.
My doubt is whether we can perform load capture on Oracle 10.2.0.5 Single instance database on Windows 64bit platform and replay it on Oracle 11.2.0.2 RAC database on RHEL 64bit platform.Bhavi Savla wrote:
Hi,
We are planning to migrate Production database from Oracle 10.2.0.5 on Windows 64bit platform to Oracle 11.2.0.2 on RHEL 64bit platform.
My doubt is whether we can perform load capture on Oracle 10.2.0.5 Single instance database on Windows 64bit platform and replay it on Oracle 11.2.0.2 RAC database on RHEL 64bit platform.yes you can please refer MOS notes for more info.
Master Note For Oracle Database Upgrades and Migrations [ID 1152016.1]
Migration Of An Oracle Database Across OS Platforms [ID 733205.1] -
4 TB database cross platform upgrade
I would like to know the best practices, here is the scenario:
source:
database size: 4TB
storage : File system
OS: Solaris
Endian Format : Big
DB version : 10.2.0.4
Target:
storage:ASM
OS: Linux x86_64
Endian: Little
DB version: 11.2.0.3.2
Edited by: vlethakula on Nov 21, 2012 1:34 PMI just done the same migration few months later (difference it was to exadata)
I would suggest you to use TTS (transportable tablespace) it is the most effective way.
You should use the MOS note below
How to Move Tablespaces Across Platforms Using Transportable Tablespaces With RMAN [ID 371556.1]
- Check platform
SQL> COLUMN PLATFORM_NAME FORMAT A32
SQL> SELECT * FROM V$TRANSPORTABLE_PLATFORM;
PLATFORM_ID PLATFORM_NAME ENDIAN_FORMAT
1 Solaris[tm] OE (32-bit) Big
2 Solaris[tm] OE (64-bit) Big
7 Microsoft Windows IA (32-bit) Little
10 Linux IA (32-bit) Little
6 AIX-Based Systems (64-bit) Big
3 HP-UX (64-bit) Big
5 HP Tru64 UNIX Little
4 HP-UX IA (64-bit) Big
11 Linux IA (64-bit) Little
15 HP Open VMS Little
8 Microsoft Windows IA (64-bit) Little
9 IBM zSeries Based Linux Big
13 Linux 64-bit for AMD Little
16 Apple Mac OS Big
12 Microsoft Windows 64-bit for AMD Little
17 Solaris Operating System (x86) Little
To convert datafiles you should use RMAN CONVERT
CONVERT DATAFILE
'/oradata/orsfzpr/datafile/tbs_data_02.299.722854833',
'/oradata/ORSFZPR/datafile/o1_mf_tbs_data_6ng6q008_.dbf',
TO PLATFORM="Linux x86 64-bit"
FROM PLATFORM="HP-UX IA (64-bit)"
FORMAT '+DATA/db/datafile/%u_%p_%c'
PARALLELISM=20;
It is not a complicated procedure but you shoulday attention in every step in order to convert the database from Solaris to Linux.
I wrote a full step by step to do this migration however it is in portuguese.
Victor -
Dreamweaver CS3 vs. Cross platform
Hello,
I'm trying to figure out exactly what I need to purchase, is
it the Dreamweaver CS3 or the cross platform upgrade. Our offices
currently have a PC and use Dreamweaver 2 but we just purchased an
iMac and would like to continue using the webpage date that was
created on the PC Dreamweaver 2. What do I need to purchase for the
iMac in order to do this?
Thanks for your time.Dreamweaver 2 is extremely old and you will not be allowed to
upgrade it under Adobe's policies. You will need to just purchase a
new copy of DW CS3 if that is all you need.
This would hold true if you stayed on the PC side as well
because you are only allowed to upgrade from the previous 3
versions which are 8, MX 2004 (7), and MX (6). -
How to upgrade the oracle RDBMS and migrate cross platform
Hi ,
I would like to migrate my database from solaris 5.10 to linux. Simultaneously upgrade my RDBMS database from 10g to 11gR2.
Can you please suggest
Thanks
NaveenMy present database is 10.2 and new target database is 11.2.0.1.
cross platform is from solaris to linux.
Size of the database is 2.5TB . Does datapump a viable solution? Any alternative methods.
We do not get any down time. I am figuring out a solution for initial lot and migation. Thereafter i can use golden to sync up and do the cutover
Thanks
Naveen.
Edited by: 949870 on Jul 30, 2012 4:53 PM -
Cross-platform installs or upgrades
If I understand the license agreement correctly (and correct
me if I'm wrong), I'm able to install my copy of DW (and the rest
of the Suite) on both my PC and on my laptop, provided I don't use
them both at the same time. That's also provided that both my PC
and my laptop are on the same platform. I have a Windows PC and a
Mac laptop, so I'm out of luck. It seems a little unfair, and I
know there must be some kind of anti-piracy thing that they don't
allow this, but is there any consideration for changing this so us
legitimate users can do cross-platform installs without having to
purchase a second copy of the suite?easthollow wrote:
> I have a
> Windows PC and a Mac laptop, so I'm out of luck. It
seems a little unfair, and
> I know there must be some kind of anti-piracy thing that
they don't allow this,
> but is there any consideration for changing this so us
legitimate users can do
> cross-platform installs without having to purchase a
second copy of the suite?
Your understanding of the licence agreement is correct. The
question of
a dual platform licence is raised in this forum on a regular
basis
because many indpendent developers are in the same situation.
However,
the answer is no - the licence is for one operating system
only.
At the moment, the Studio 8 CD-ROM contains both Mac and
Windows
versions, but I suspect that this may not always be the case.
Adobe
software is sold on separate disks.
I raised the question of dual licensing with an Adobe
executive at Adobe
Live in London a few months ago. He was sympathetic to the
problems of
an individual developer, but from the business point of view
the
situation was clear. It costs twice as much to create
programs for both
Windows and OS X, so if you want to use it on both systems,
you must
contribute towards both sets of development costs.
If you need to run the Windows version on your Mac, you can
always use
Virtual PC or one of the dual boot methods.
David Powers
Adobe Community Expert
Author, "Foundation PHP for Dreamweaver 8" (friends of ED)
http://foundationphp.com/ -
Upgrade fails in the phase STARTSAP_TBUPG during the upgrade of CRM 4 to 5
Hello,
Upgrade failed with the below message in the upgrade phase STARTSAP_TBUPG during the upgrade of CRM 4.0 to CRM 5.0
Error Message:
SYSTEM START failed, code -1
-1: 'startsap.exe' returned an error
See file 'D:\usr\sap\put\log\R3up.ECO' for details.
R3up.ECO:
SAPup> Starting subprocess startsap.exe with id 5844 at 20080402142258
EXECUTING D:\usr\sap\put\exe\startsap.exe name=SID nr=00 SAPDIAHOST=Hostname
Environment: dbms_type=mss
Environment: dbs_mss_schema=cdu
STARTSAP failed
Details are written to D:\usr\sap\put\tmp\startSID.log
Process with ID 6276 terminated with status -1
startSID.log
running D:\usr\sap\put\exe\sapstart.exe name=SID nr=00 SAPDIAHOST=Hostname -wait
SAPSTART finished successfully on Host_SID_00, but at least one process doesn't run correctly:
msg_server.exe, MessageServer, Running, 2008 04 02 14:22:58, 0:03:19
disp+work.exe, Dispatcher, Running, Message Server connection ok, Dialog Queue time: 0.00 sec, 2008 04 02 14:22:58, 0:03:19
igswd.exe, IGS Watchdog, Stopped, 2008 04 02 14:22:58, 0:00:00
D:\usr\sap\put\exe\sapstart.exe=>sapparam(1c): No Profile used.
It is trying to start the shadow instance and failing by ending all the work process
DEV_DISP:
trc file: "dev_disp", trc level: 1, release: "700"
sysno 01
sid SID
systemid 560 (PC with Windows NT)
relno 7000
patchlevel 0
patchno 150
intno 20050900
make: multithreaded, ASCII, optimized
pid 5348
Wed Apr 02 17:22:10 2008
kernel runs with dp version 234(ext=109) (@(#) DPLIB-INT-VERSION-234)
length of sys_adm_ext is 364 bytes
SWITCH TRC-HIDE on ***
***LOG Q00=> DpSapEnvInit, DPStart (01 5348) [dpxxdisp.c 1245]
shared lib "dw_xml.dll" version 150 successfully loaded
shared lib "dw_xtc.dll" version 150 successfully loaded
shared lib "dw_stl.dll" version 150 successfully loaded
shared lib "dw_gui.dll" version 150 successfully loaded
shared lib "dw_mdm.dll" version 150 successfully loaded
rdisp/softcancel_sequence : -> 0,5,-1
Wed Apr 02 17:22:22 2008
WARNING => DpNetCheck: NiHostToAddr(www.doesnotexist0100.qqq.nxst) took 12 seconds
Wed Apr 02 17:22:40 2008
WARNING => DpNetCheck: NiAddrToHost(1.0.0.0) took 18 seconds
***LOG GZZ=> 2 possible network problems detected - check tracefile and adjust the DNS settings [dpxxtool2.c 5373]
MtxInit: 30000 0 0
DpSysAdmExtInit: ABAP is active
DpSysAdmExtInit: VMC (JAVA VM in WP) is not active
DpIPCInit2: start server >HOSTNAME_SID_01 <
DpShMCreate: sizeof(wp_adm) 22968 (1044)
DpShMCreate: sizeof(tm_adm) 3642120 (18120)
DpShMCreate: sizeof(wp_ca_adm) 18000 (60)
DpShMCreate: sizeof(appc_ca_adm) 6000 (60)
DpCommTableSize: max/headSize/ftSize/tableSize=500/8/528040/528048
DpShMCreate: sizeof(comm_adm) 528048 (1048)
DpSlockTableSize: max/headSize/ftSize/fiSize/tableSize=0/0/0/0/0
DpShMCreate: sizeof(slock_adm) 0 (96)
DpFileTableSize: max/headSize/ftSize/tableSize=0/0/0/0
DpShMCreate: sizeof(file_adm) 0 (72)
DpShMCreate: sizeof(vmc_adm) 0 (1296)
DpShMCreate: sizeof(wall_adm) (22440/34344/56/100)
DpShMCreate: sizeof(gw_adm) 48
DpShMCreate: SHM_DP_ADM_KEY (addr: 05560040, size: 4281040)
DpShMCreate: allocated sys_adm at 05560040
DpShMCreate: allocated wp_adm at 05561B30
DpShMCreate: allocated tm_adm_list at 055674E8
DpShMCreate: allocated tm_adm at 05567518
DpShMCreate: allocated wp_ca_adm at 058E0820
DpShMCreate: allocated appc_ca_adm at 058E4E70
DpShMCreate: allocated comm_adm at 058E65E0
DpShMCreate: system runs without slock table
DpShMCreate: system runs without file table
DpShMCreate: allocated vmc_adm_list at 05967490
DpShMCreate: allocated gw_adm at 059674D0
DpShMCreate: system runs without vmc_adm
DpShMCreate: allocated ca_info at 05967500
DpShMCreate: allocated wall_adm at 05967508
MBUF state OFF
DpCommInitTable: init table for 500 entries
ThTaskStatus: rdisp/reset_online_during_debug 0
EmInit: MmSetImplementation( 2 ).
MM global diagnostic options set: 0
<ES> client 0 initializing ....
<ES> InitFreeList
<ES> block size is 1024 kByte.
Using implementation view
<EsNT> Using memory model view.
<EsNT> Memory Reset disabled as NT default
<ES> 2039 blocks reserved for free list.
ES initialized.
WARNING => System running without ICM - check rdisp/start_icman [dpxxdisp.c 12553]
rdisp/http_min_wait_dia_wp : 1 -> 1
***LOG Q0K=> DpMsAttach, mscon ( HOSTNAME) [dpxxdisp.c 11867]
DpStartStopMsg: send start message (myname is >HOSTNAME_SID_01 <)
DpStartStopMsg: start msg sent
CCMS: AlInitGlobals : alert/use_sema_lock = TRUE.
CCMS: Initalizing shared memory of size 40000000 for monitoring segment.
CCMS: start to initalize 3.X shared alert area (first segment).
DpMsgAdmin: Set release to 7000, patchlevel 0
MBUF state PREPARED
MBUF component UP
DpMBufHwIdSet: set Hardware-ID
***LOG Q1C=> DpMBufHwIdSet [dpxxmbuf.c 1050]
DpMsgAdmin: Set patchno for this platform to 150
Release check o.K.
Wed Apr 02 17:23:20 2008
my types changed after wp death/restart 0x1f --> 0x1e
my types changed after wp death/restart 0x1e --> 0x1c
my types changed after wp death/restart 0x1c --> 0x18
my types changed after wp death/restart 0x18 --> 0x10
my types changed after wp death/restart 0x10 --> 0x0
DP_FATAL_ERROR => DpWPCheck: no more work processes
DISPATCHER EMERGENCY SHUTDOWN ***
increase tracelevel of WPs
NiWait: sleep (10000ms) ...
NiISelect: timeout 10000ms
NiISelect: maximum fd=1477
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Wed Apr 02 17:23:30 2008
NiISelect: TIMEOUT occured (10000ms)
dump system status
Workprocess Table (long) Wed Apr 02 11:53:30 2008
========================
No Ty. Pid Status Cause Start Err Sem CPU Time Program Cl User Action Table
0 DIA 6916 Ended no 1 0 0
1 DIA 7724 Ended no 1 0 0
2 DIA 6044 Ended no 1 0 0
3 DIA 4300 Ended no 1 0 0
4 DIA 6992 Ended no 1 0 0
5 DIA 2412 Ended no 1 0 0
6 DIA 432 Ended no 1 0 0
7 DIA 8168 Ended no 1 0 0
8 DIA 5420 Ended no 1 0 0
9 DIA 9712 Ended no 1 0 0
10 UPD 4320 Ended no 1 0 0
11 ENQ 3476 Ended no 1 0 0
12 BTC 2676 Ended no 1 0 0
13 BTC 6816 Ended no 1 0 0
14 BTC 9636 Ended no 1 0 0
15 BTC 8356 Ended no 1 0 0
16 BTC 7004 Ended no 1 0 0
17 BTC 7284 Ended no 1 0 0
18 BTC 10048 Ended no 1 0 0
19 BTC 4560 Ended no 1 0 0
20 BTC 4196 Ended no 1 0 0
21 SPO 4268 Ended no 1 0 0
Dispatcher Queue Statistics Wed Apr 02 11:53:30 2008
===========================
--------++++--
+
Typ
now
high
max
writes
reads
--------++++--
+
NOWP
0
1
2000
1
1
--------++++--
+
DIA
3
3
2000
3
0
--------++++--
+
UPD
0
0
2000
0
0
--------++++--
+
ENQ
0
0
2000
0
0
--------++++--
+
BTC
0
0
2000
0
0
--------++++--
+
SPO
0
0
2000
0
0
--------++++--
+
UP2
0
0
2000
0
0
--------++++--
+
max_rq_id 7
wake_evt_udp_now 0
wake events total 3, udp 3 (100%), shm 0 ( 0%)
since last update total 3, udp 3 (100%), shm 0 ( 0%)
Dump of tm_adm structure: Wed Apr 02 11:53:30 2008
=========================
Term uid man user term lastop mod wp ta a/i (modes)
Workprocess Comm. Area Blocks Wed Apr 02 11:53:30 2008
=============================
Slots: 300, Used: 1, Max: 0
--------++--
+
id
owner
pid
eyecatcher
--------++--
+
0
DISPATCHER
-1
WPCAAD000
NiWait: sleep (5000ms) ...
NiISelect: timeout 5000ms
NiISelect: maximum fd=1477
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Wed Apr 02 17:23:35 2008
NiISelect: TIMEOUT occured (5000ms)
DpHalt: shutdown server >HOSTNAME_SID_01 < (normal)
DpJ2eeDisableRestart
DpModState: buffer in state MBUF_PREPARED
NiBufSend starting
NiIWrite: hdl 2 sent data (wrt=110,pac=1,MESG_IO)
MsINiWrite: sent 110 bytes
MsIModState: change state to SHUTDOWN
DpModState: change server state from STARTING to SHUTDOWN
Switch off Shared memory profiling
ShmProtect( 57, 3 )
ShmProtect(SHM_PROFILE, SHM_PROT_RW
ShmProtect( 57, 1 )
ShmProtect(SHM_PROFILE, SHM_PROT_RD
DpWakeUpWps: wake up all wp's
Stop work processes
Stop gateway
killing process (1860) (SOFT_KILL)
Terminate gui connections
wait for end of work processes
wait for end of gateway
[DpProcDied] Process lives (PID:1860 HANDLE:1448)
waiting for termination of gateway ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=1477
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Wed Apr 02 17:23:36 2008
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process died (PID:1860 HANDLE:1448)
DpStartStopMsg: send stop message (myname is >HOSTNAME_SID_01 <)
NiIMyHostName: hostname = 'HOSTNAME'
AdGetSelfIdentRecord: > <
AdCvtRecToExt: opcode 60 (AD_SELFIDENT), ser 0, ex 0, errno 0
AdCvtRecToExt: opcode 4 (AD_STARTSTOP), ser 0, ex 0, errno 0
DpConvertRequest: net size = 189 bytes
NiBufSend starting
NiIWrite: hdl 2 sent data (wrt=562,pac=1,MESG_IO)
MsINiWrite: sent 562 bytes
send msg (len 110+452) to name -, type 4, key -
DpStartStopMsg: stop msg sent
NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 2 recv would block (errno=EAGAIN)
NiIRead: read for hdl 2 timed out (0ms)
DpHalt: no more messages from the message server
DpHalt: send keepalive to synchronize with the message server
NiBufSend starting
NiIWrite: hdl 2 sent data (wrt=114,pac=1,MESG_IO)
MsINiWrite: sent 114 bytes
send msg (len 110+4) to name MSG_SERVER, type 0, key -
MsSndName: MS_NOOP ok
Send 4 bytes to MSG_SERVER
NiIRead: hdl 2 recv would block (errno=EAGAIN)
NiIPeek: peek successful for hdl 2 (r)
NiIRead: hdl 2 received data (rcd=114,pac=1,MESG_IO)
NiBufIIn: NIBUF len=114
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 114 bytes
MSG received, len 110+4, flag 3, from MSG_SERVER , typ 0, key -
Received 4 bytes from MSG_SERVER
Received opcode MS_NOOP from msg_server, reply MSOP_OK
MsOpReceive: ok
MsSendKeepalive : keepalive sent to message server
NiIRead: hdl 2 recv would block (errno=EAGAIN)
Wed Apr 02 17:23:37 2008
NiIPeek: peek for hdl 2 timed out (r; 1000ms)
NiIRead: read for hdl 2 timed out (1000ms)
DpHalt: no more messages from the message server
DpHalt: sync with message server o.k.
detach from message server
***LOG Q0M=> DpMsDetach, ms_detach () [dpxxdisp.c 12213]
NiBufSend starting
NiIWrite: hdl 2 sent data (wrt=110,pac=1,MESG_IO)
MsINiWrite: sent 110 bytes
MsIDetach: send logout to msg_server
MsIDetach: call exit function
DpMsShutdownHook called
NiBufISelUpdate: new MODE -- (r-) for hdl 2 in set0
SiSelNSet: set events of sock 1356 to: ---
NiBufISelRemove: remove hdl 2 from set0
SiSelNRemove: removed sock 1356 (pos=2)
SiSelNRemove: removed sock 1356
NiSelIRemove: removed hdl 2
MBUF state OFF
AdGetSelfIdentRecord: > <
AdCvtRecToExt: opcode 60 (AD_SELFIDENT), ser 0, ex 0, errno 0
AdCvtRecToExt: opcode 40 (AD_MSBUF), ser 0, ex 0, errno 0
AdCvtRecToExt: opcode 40 (AD_MSBUF), ser 0, ex 0, errno 0
blks_in_queue/wp_ca_blk_no/wp_max_no = 1/300/22
LOCK WP ca_blk 1
make DISP owner of wp_ca_blk 1
DpRqPutIntoQueue: put request into queue (reqtype 1, prio LOW, rq_id 9)
MBUF component DOWN
NiICloseHandle: shutdown and close hdl 2 / sock 1356
NiBufIClose: clear extension for hdl 2
MsIDetach: detach MS-system
cleanup EM
EsCleanup ....
EmCleanup() -> 0
Es2Cleanup: Cleanup ES2
***LOG Q05=> DpHalt, DPStop ( 5348) [dpxxdisp.c 10461]
Good Bye .....
Please help me in resolving this issue
Thanks,
VadiHi Suhas,
Have checked the hostname and it is correct.
I am getting the below output When i run r3trans -x
This is r3trans version 6.14 (release 700 - 04.03.08 - 16:43:00).
r3trans finished (0000).
I could see the below error message in dev_W21
ExecuteAndFlush return code: 0x80040e14 Stmt: [if user_name() != 'sid_shd' setuser 'sid_shd']
C sloledb.cpp [ExecuteAndFlush,line 6470]: Error/Message: (err 15157, sev 0), Setuser failed because of one of the following reasons: the database principal 'cdu_shd' does not exist, its corresponding server principal does not have server access, this type of database principal cannot be impersonated, or you do not have permission.
C Procname: [ExecuteAndFlush - no proc]
C setuser 'cdu_shd' failed -- connect terminated
C failed to establish conn. 0
Thanks,
Vadi
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