Cross-reference failure when converted to PDF

One of my clients uses FrameMaker 7.1 to author their product documents, and convert everything to PDF before releasing it. I often see problems where cross-references within the document work in FrameMaker, but do not work as links in PDF, even though they show as links and the cursor in Acrobat changes correctly as it should when pointing to a link. I have now encountered a FrameMaker file where the cross-references worked as links in the first revision of a PDF, but a random selection of them didn't in the next revision, even though no changes were made to any cross-references in the original FM file. It's not an issue with my PC or that of the person who generated the files - we have tried the conversion on multiple installations and they all produce the same result. To fix it we've had to locate each failed link in the PDF and put it right manually in the FM source file. Has anyone else encountered this? Any thoughts on the cause?

DxCooper (not your real name, I guess),
The rigid approach is to check in the PDF Setup dialog, last tab "Links", whether the option "Create Named Destinations for All Elements and Paragraphs" is selected. This helps but the size of the PDF may increase considerably.
Another thing which may help, especially (but not limited to) if the documents originally were authored in previous versions of FrameMaker, is the use of what is described in the prose of the above mentioned dialog: Optimize the PDF size by running the described routines once for every file. As far as I remember you can select a book file for that feature.
HTH,
- Michael (who feels better, if he can write to people with a name)

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Yadira Chaves
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Tel: +1.514.337.2114
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Mailto:[email protected]
http://www.atrionintl.com/ & http://www.reachlegislation.com
Address: 4777 Levy, Montreal, Quebec, H4R 2P9, Canada
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From:
Pingjing <[email protected]>
To:
Yadira Chaves <[email protected]>
Date:
08/30/2010 01:34 PM
Subject:
Some FM cross-references do not convert to
hyperlinks in RH
Did you solve this issue yet? I have the exact same issue.
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