Cross-references (MS-Word to WebHelp) not showing up for Tables and Figures

I am converting an MS-Word 2010 document to WebHelp using RH9. Cross-references to numbered sections, appendixes, websites, etc. come out fine. Cross-references to tables and figures do not always appear. In some sections they are there, and in some they are not.
Would anyone be able to offer any insight into how I can get these table and figure cross-references to come out on a regular basis in the WebHelp version? Thank you.

UPDATE TO PREVIOUS MESSAGE: Cross-references to tables and figures NEVER appear in the RH version when coming from MS-Word.
Is there any way to have these cross-references appear? If not, it appears the only solution is to bookmark tables and figures individually and hyperlink to each of them.
Thanks for any help you can offer.
nankinnankin

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