Cross-section option sometimes missing on 3D PDFs

I publish 3D PDFs of complex mechanisms for my subscribers. Sometimes Adobe Reader will offer a cross-section option and sometimes not. The 3D PDFx are not made by Acrobat Pro but with an embedded PDF generator inside my mechanical CAD software. I don't make any changes in the way PDFs are generated by the program.
Any ideas?

Good questions. - in addition which version of Acrobat is it, and for Windows or Mac?. I tried a few combinations of making single and multiple cross section with face and non-cross section views on a few files in Acrobat 11 on Windows, and could not see any problem.

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