Cross-System Copying of Transaction Types from CRM to ECC

Hi Gurus,
We have a requirement where we need to create followup transactions from CRM to ECC.
eg:- We want to create a Sales Order in ECC as a followup transaction to a Service Ticket in the CRM.
1) So please guide what needs to be done inside CRM.
2) Is there some specific list of ECC transactions which could be created as followup to a CRM transaction or any ECC transaction can be created as followup.
thanks for your help in advance.
rgrds,
Randhir

Dear Randhir,
You need to ensure that transaction type and item category of ECC and CRM are in Sync. Maintin followup of your transaction type.
Thanks and regards
Pankaj Kumar

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