Cross Tab Formatting Problem when exported to excel

Hi There,
I got a problem with cross tab when exported to excel, Call_id field is occupying 4 cells. Below is the structure
AssignedGroup-Call_Id-Total
A--1001-
A--1011-
Total-----2-
B--1021-
B--1031-
Total-----2-
C--1041-
Total-----1-
can anyone help? How to restrict call_id to fit in single cell?
Thanks,
Jyothi
Edited by: Jyothi Yepuri on Sep 16, 2009 7:50 AM

Yeah.. crystal has giving  some issues while exporting reports without SPs, especialy previous versions.
So  Better to install latest SP or patches for CR 10.0. I think SP 6 is the updated one for CR10.0.
For More info Go through this link,
http://resources.businessobjects.com/support/additional_downloads/service_packs/crystal_reports_en.asp#CR10
Regards,
Salah

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        0x532A0000     C:\PROGRA1\BUSINE1\BUSINE1.5\WIN32_1\cs_lib.dll      v 11.5.0.313      [Anglais (u00C9tats-Unis)]
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        0x53390000     C:\PROGRA1\BUSINE1\BUSINE1.5\WIN32_1\cs_helpers.dll      v 11.5.0.313      [Anglais (u00C9tats-Unis)]
        0x53430000     C:\PROGRA1\BUSINE1\BUSINE1.5\WIN32_1\cube.dll      v 11.5.0.313      [Anglais (u00C9tats-Unis)]
        0x536D0000     C:\PROGRA1\BUSINE1\BUSINE1.5\WIN32_1\unvtools.dll      v 1.0.0.1      [Franu00E7ais (France)]
        0x53BD0000     C:\PROGRA1\BUSINE1\BUSINE1.5\WIN32_1\cplib.dll      v 11.5.0.313      [Anglais (u00C9tats-Unis)]
        0x53F60000     C:\PROGRA1\BUSINE1\BUSINE1.5\WIN32_1\cnxsrv.dll      v 11.5.0.313      [Anglais (u00C9tats-Unis)]
        0x54110000     C:\PROGRA1\BUSINE1\BUSINE1.5\WIN32_1\TraceLog.dll      v 11.5.0.313      [Anglais (u00C9tats-Unis)]
        0x542C0000     C:\PROGRA1\BUSINE1\BUSINE1.5\WIN32_1\sessmgr.dll      v 11.5.0.313      [Anglais (u00C9tats-Unis)]
        0x54430000     C:\PROGRA1\BUSINE1\BUSINE1.5\WIN32_1\cpcoll.dll      v 6.0.0.0      [Franu00E7ais (France)]
        0x54480000     C:\PROGRA1\BUSINE1\BUSINE1.5\WIN32_1\cpzlib.dll      v 11.5.0.313      [Anglais (u00C9tats-Unis)]
        0x544F0000     C:\PROGRA1\BUSINE1\BUSINE1.5\WIN32_1\uitools.dll      v 11.5.0.313      [Anglais (u00C9tats-Unis)]
        0x546C0000     C:\PROGRA1\BUSINE1\BUSINE1.5\WIN32_1\rptdisp.dll      v 11.5.0.313      [Anglais (u00C9tats-Unis)]
        0x54740000     C:\PROGRA1\BUSINE1\BUSINE1.5\WIN32_1\krptdlg.dll      v 11.5.0.313      [Anglais (u00C9tats-Unis)]
        0x547E0000     C:\PROGRA1\BUSINE1\BUSINE1.5\WIN32_1\BOFCEngine.dll      v 11.5.0.313      [Anglais (u00C9tats-Unis)]
        0x54860000     C:\PROGRA1\BUSINE1\BUSINE1.5\WIN32_1\dlg1.dll      v 11.5.0.313      [Anglais (u00C9tats-Unis)]
        0x548F0000     C:\PROGRA1\BUSINE1\BUSINE1.5\WIN32_1\i18n.dll      v 11.5.0.313      [Anglais (u00C9tats-Unis)]
        0x549E0000     C:\PROGRA1\BUSINE1\BUSINE1.5\WIN32_1\cpxml.dll      v 11.5.0.313      [Anglais (u00C9tats-Unis)]
        0x54A10000     C:\PROGRA1\BUSINE1\BUSINE1.5\WIN32_1\cpi18nloc.dll      v 11.5.0.313      [Anglais (u00C9tats-Unis)]
        0x54AB0000     C:\PROGRA1\BUSINE1\BUSINE1.5\WIN32_1\category.dll      v 11.5.0.313      [Anglais (u00C9tats-Unis)]
        0x54AF0000     C:\PROGRA1\BUSINE1\BUSINE1.5\WIN32_1\dlgdll.dll      v 11.5.0.313      [Anglais (u00C9tats-Unis)]
        0x54D40000     C:\PROGRA1\BUSINE1\BUSINE1.5\WIN32_1\RepAttr.dll      v 11.5.0.313      [Anglais (u00C9tats-Unis)]
        0x54D70000     C:\PROGRA1\BUSINE1\BUSINE1.5\WIN32_1\bofcui.dll      v 11.5.0.313      [Anglais (u00C9tats-Unis)]
        0x54E30000     C:\PROGRA1\BUSINE1\BUSINE1.5\WIN32_1\boDeploy.dll      v 11.5.0.313      [Anglais (u00C9tats-Unis)]
        0x55030000     C:\PROGRA1\BUSINE1\BUSINE1.5\WIN32_1\BOCP_1252.dll      v 11.5.0.313      [Anglais (u00C9tats-Unis)]
        0x55060000     C:\PROGRA1\BUSINE1\BUSINE1.5\WIN32_1\cpi18n.dll      v 11.5.0.313      [Anglais (u00C9tats-Unis)]
        0x55290000     C:\PROGRA1\BUSINE1\BUSINE1.5\WIN32_1\kquery.dll      v 11.5.0.313      [Anglais (u00C9tats-Unis)]
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        0x55640000     C:\PROGRA1\BUSINE1\BUSINE1.5\WIN32_1\BOFCDialogs.dll      v 11.5.0.313      [Anglais (u00C9tats-Unis)]
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        0x563D0000     C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\ics_lib.dll      v 11.5.0.313      [Anglais (u00C9tats-Unis)]
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        0x57080000     C:\PROGRA1\BUSINE1\BUSINE1.5\WIN32_1\adpxml.dll      v 6.0.0.0      [Franu00E7ais (France)]
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        0x575A0000     C:\PROGRA1\BUSINE1\BUSINE1.5\WIN32_1\adaxml.dll      v 6.0.0.0      [Franu00E7ais (France)]
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        0x598A0000     C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\EnterpriseFramework.dll      v 11.5.0.313      [Anglais (u00C9tats-Unis)]
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        0x5F350000     C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\log_xn_system.dll      v 11.5.0.313      [Anglais (u00C9tats-Unis)]
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        0x60CA0000     C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\plugins\desktop\CrystalEnterprise.busobjReporter\busobjReporter.dll      v 11.5.0.313      [Anglais (u00C9tats-Unis)]
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        0x6A900000     C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\Cnp50MUI_D9F20.DLL      v 0.3.0.0      [Anglais (u00C9tats-Unis)]
        0x6FEE0000     C:\WINDOWS\system32\NETAPI32.dll      v 5.1.2600.2180      [Anglais (u00C9tats-Unis)]
        0x71990000     C:\WINDOWS\System32\mswsock.dll      v 5.1.2600.2180      [Franu00E7ais (France)]
        0x719D0000     C:\WINDOWS\System32\wshtcpip.dll      v 5.1.2600.2180      [Anglais (u00C9tats-Unis)]
        0x719E0000     C:\WINDOWS\system32\WS2HELP.dll      v 5.1.2600.2180      [Franu00E7ais (France)]
        0x719F0000     C:\WINDOWS\system32\WS2_32.dll      v 5.1.2600.2180      [Anglais (u00C9tats-Unis)]
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        0x71A60000     C:\WINDOWS\system32\MPR.dll      v 5.1.2600.2180      [Franu00E7ais (France)]
        0x71B00000     C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\Cnp50M_D9F20.DLL      v 0.3.0.0      [Anglais (u00C9tats-Unis)]
        0x72F50000     C:\WINDOWS\system32\WINSPOOL.DRV      v 5.1.2600.2180      [Franu00E7ais (France)]
        0x73A80000     C:\WINDOWS\system32\mscms.dll      v 5.1.2600.2180      [Anglais (u00C9tats-Unis)]
        0x745E0000     C:\WINDOWS\system32\msi.dll      v 3.1.4000.2435      [Langue neutre]
        0x74BF0000     C:\WINDOWS\system32\OLEACC.dll      v 4.2.5406.0      [Langue neutre]
        0x75EF0000     C:\WINDOWS\System32\drprov.dll      v 5.1.2600.2180      [Anglais (u00C9tats-Unis)]
        0x75F00000     C:\WINDOWS\System32\davclnt.dll      v 5.1.2600.2180      [Franu00E7ais (France)]
        0x75F10000     C:\WINDOWS\system32\browseui.dll      v 6.0.2900.2853      [Franu00E7ais (France)]
        0x76010000     C:\WINDOWS\system32\MSVCP60.dll      v 6.2.3104.0      [Anglais (u00C9tats-Unis)]
        0x76320000     C:\WINDOWS\system32\IMM32.dll      v 5.1.2600.2180      [Anglais (u00C9tats-Unis)]
        0x76340000     C:\WINDOWS\system32\comdlg32.dll      v 6.0.2900.2180      [Franu00E7ais (France)]
        0x76590000     C:\WINDOWS\System32\CSCDLL.dll      v 5.1.2600.2180      [Franu00E7ais (France)]
        0x765B0000     C:\WINDOWS\System32\cscui.dll      v 5.1.2600.2180      [Franu00E7ais (France)]
        0x76610000     C:\WINDOWS\system32\CRYPTUI.dll      v 5.131.2600.2180      [Franu00E7ais (France)]
        0x767C0000     C:\WINDOWS\system32\hlink.dll      v 5.0.0.4513      [Franu00E7ais (France)]
        0x76930000     C:\WINDOWS\system32\ntshrui.dll      v 5.1.2600.2180      [Franu00E7ais (France)]
        0x76960000     C:\WINDOWS\system32\USERENV.dll      v 5.1.2600.2180      [Franu00E7ais (France)]
        0x76AC0000     C:\WINDOWS\system32\ATL.DLL      v 3.5.2284.0      [Anglais (u00C9tats-Unis)]
        0x76BE0000     C:\WINDOWS\system32\WINTRUST.dll      v 5.131.2600.2180      [Franu00E7ais (France)]
        0x76C40000     C:\WINDOWS\system32\IMAGEHLP.dll      v 5.1.2600.2180      [Anglais (u00C9tats-Unis)]
        0x76ED0000     C:\WINDOWS\system32\DNSAPI.dll      v 5.1.2600.2180      [Anglais (u00C9tats-Unis)]
        0x76F10000     C:\WINDOWS\system32\WLDAP32.dll      v 5.1.2600.2180      [Franu00E7ais (France)]
        0x76F60000     C:\WINDOWS\System32\winrnr.dll      v 5.1.2600.2180      [Anglais (u00C9tats-Unis)]
        0x76F70000     C:\WINDOWS\system32\rasadhlp.dll      v 5.1.2600.2180      [Anglais (u00C9tats-Unis)]
        0x76F80000     C:\WINDOWS\system32\CLBCATQ.DLL      v 2001.12.4414.258      [Anglais (u00C9tats-Unis)]
        0x77000000     C:\WINDOWS\system32\COMRes.dll      v 2001.12.4414.258      [Franu00E7ais (France)]
        0x770E0000     C:\WINDOWS\system32\OLEAUT32.dll      v 5.1.2600.2180      [Anglais (u00C9tats-Unis)]
        0x77170000     C:\WINDOWS\system32\urlmon.dll      v 6.0.2900.2823      [Franu00E7ais (France)]
        0x77210000     C:\WINDOWS\system32\SXS.DLL      v 5.1.2600.2180      [Franu00E7ais (France)]
        0x77390000     C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll      v 6.0.2900.2180      [Anglais (u00C9tats-Unis)]
        0x774A0000     C:\WINDOWS\system32\ole32.dll      v 5.1.2600.2180      [Franu00E7ais (France)]
        0x77720000     C:\WINDOWS\system32\shdocvw.dll      v 6.0.2900.2853      [Franu00E7ais (France)]
        0x778E0000     C:\WINDOWS\system32\SETUPAPI.dll      v 5.1.2600.2180      [Franu00E7ais (France)]
        0x779E0000     C:\WINDOWS\system32\CRYPT32.dll      v 5.131.2600.2180      [Franu00E7ais (France)]
        0x77A80000     C:\WINDOWS\system32\MSASN1.dll      v 5.1.2600.2180      [Anglais (u00C9tats-Unis)]
        0x77AA0000     C:\WINDOWS\system32\WININET.dll      v 6.0.2900.2180      [Franu00E7ais (France)]
        0x77B50000     C:\WINDOWS\system32\appHelp.dll      v 5.1.2600.2180      [Anglais (u00C9tats-Unis)]
        0x77BD0000     C:\WINDOWS\system32\VERSION.dll      v 5.1.2600.2180      [Anglais (u00C9tats-Unis)]
        0x77BE0000     C:\WINDOWS\system32\msvcrt.dll      v 7.0.2600.2180      [Anglais (u00C9tats-Unis)]
        0x77D10000     C:\WINDOWS\system32\USER32.dll      v 5.1.2600.2180      [Franu00E7ais (France)]
        0x77DA0000     C:\WINDOWS\system32\ADVAPI32.dll      v 5.1.2600.2180      [Franu00E7ais (France)]
        0x77E50000     C:\WINDOWS\system32\RPCRT4.dll      v 5.1.2600.2180      [Anglais (u00C9tats-Unis)]
        0x77EF0000     C:\WINDOWS\system32\GDI32.dll      v 5.1.2600.2180      [Anglais (u00C9tats-Unis)]
        0x77F40000     C:\WINDOWS\system32\SHLWAPI.dll      v 6.0.2900.2833      [Franu00E7ais (France)]
        0x7C120000     C:\WINDOWS\system32\ATL71.DLL      v 7.10.3077.0      [Anglais (u00C9tats-Unis)]
        0x7C340000     C:\WINDOWS\system32\MSVCR71.dll      v 7.10.3052.4      [Anglais (u00C9tats-Unis)]
        0x7C3A0000     C:\WINDOWS\system32\MSVCP71.dll      v 7.10.3077.0      [Anglais (u00C9tats-Unis)]
        0x7C800000     C:\WINDOWS\system32\kernel32.dll      v 5.1.2600.2180      [Franu00E7ais (France)]
        0x7C910000     C:\WINDOWS\system32\ntdll.dll      v 5.1.2600.2180      [Franu00E7ais (France)]
        0x7C9D0000     C:\WINDOWS\system32\SHELL32.dll      v 6.0.2900.2180      [Franu00E7ais (France)]

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    Following information might help you to resolve the issue.
    1. Delete some temp files from the temp file folder.
    2. Ensure that you are using the supported Microsoft office version with BOXIR2 SP2.
      Following are the supported versions of BOXIR2 according to the PAR.
    u2022      Windows Office 2000
    u2022      Windows Office 2000 SP3
    u2022      Windows Office 2000 SR1
    u2022      Windows Office 2003
    u2022      Windows Office 2003 SP1
    u2022      Windows Office 2003 SP2
    u2022      Windows Office XP
    u2022      Windows Office XP SP1
    u2022      Windows Office XP SP2
    u2022      Windows Office XP SP3
    u2022      Windows Office 2007*
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    4. Might be there is some formatting changes which are not compatible with the excel DAO properties could you please test the following solution.
    1. Apply standard styles in the report and save it as excel.
    2. Reset the report from slice and dice panel and try to save it as excel.
    3. Rebuild the data cube by editing the data providers in the report.
    4. Test the issue by deleting the tabs one by one in the report and saving it as excel.
    Regards,
    Sarbhjeet Kaur

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    excel.ExcelAreaGroupNumber = 1;
    //excel.ExcelAreaType = AreaSectionKind.Detail;
    excel.ExcelAreaType = AreaSectionKind.Detail;
    // Prepare exporting options
    ExportOptions export = oReport.ExportOptions;
    export.FormatOptions = excel;
    export.ExportFormatType = ExportFormatType.Excel;
    oReport.Export();
    when export to excel it doesn't set the Paper Size to  A3(297X420 mm).
    Is there any way to set the paper size while export to excel or in other formats also????
    Thanks & Regds,

    Hi,
    thanks for your email.
    This is not happening in development environment.It is setting the paper size anf paper orientation properly.
    this is happening in the production environment where only redist installation is done.
    thanks

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