Cross upgrade Windows CS3 to Mac CS4.

Hello,
I am new in this forum.
I want to upgrade my old Window CS3 to Mac CS4. Does anybody here had this kind of upgrade? If yes. How long did take you to get the upgrade from the customer service?

I have a good friend who wanted to crossgrade Adobe's applications from Windows to Mac. Here's a quote:
Our senior editor, Kathleen, has been trying to do a platform change/upgrade request on our CS3 Production Bundle since APRIL, and has been getting nothing but a runaround from the published customer service entities. Two case numbers, 8 phone calls, promised call backs from supervisors that never appear, lost faxes, the eternal circle of handoffs (you need to talk to sales/no, sales can't help you, please talk to customer service/wash, rinse, repeat) --- you name it, and not one helpful person in the mix. It's been two and one half months. Meantime, they have our shipping money and we have an outdated bundle for the incorrect platform for our current needs.
Honestly, I'm not inclined to bash a company's support without being given good reason, but this has to be one of the most frustrating experiences I've seen with any tech company, anytime. In my editing career I've never had to make a posting like this. Can anyone point us in a better direction, or if you have a contact behind the "hold-music curtain", forward them this email.
This was published on June 29th, 2009.
Here was the solution, which was posted July 9th, 2009:
Longtime list friend L. W. had the best suggestion though -- he forwarded my complaint to his friend Simon, a top executive in charge of video/film (dynamic) media applications at Adobe. I'm happy to say that the attitude towards customer service at this level is excellent, and within hours Simon initiated a review of our case which resulted in our getting the long-promised software yesterday -- and this case has started a dialogue within the company to avoid problems like this in the future. I think this proactive approach to accountability at the highest levels says good things about Adobe for the future. Thank you, Simon. The business world needs many more like you.
Apparently Simon was not able to make any real changes inside the Adobe Support bureaucracy...

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Well, after getting so fed up, I finally figured it out. But first I have to tell my story of frustration.
So, after calling Technical Support, their instructions to get the 'Challenge Number' by pressing Ctrl+Shift and double-clicking on one of the INSTALL screens did not work. So, after a total of 44 minutes (most of it on hold), I was told to call Customer Service at 800-833-6687. I called them and spent 55 minutes on hold. When someone finally answered, I told them the story, and they told me to do the exact same thing, press Ctrl+Shift and double-click to get a Challenge Number. I said, "Technical Support told me to call you guys to get my Challenge Number". They said "we are Technical Support. Please contact Customer Service at 800-833-6687 to get your Challenge Number". I WAS ANGRY!
I than asked to speak to a manager. 10 minutes later, the guy came on and said that his manager was busy on another line! He then promissed me that I should be able to get to "Customer Support" quickly this time. After being very direct, stating that I do not want to spend another hour on hold, I asked him that there must be something else that they can do to fix this problem...nope.
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Well, tomorrow, I will be contacting Technical Support at 6am to get this working.
And if it was a matter of pressing Ctrl+Shift and double-clicking, why was I required to purchase the software to be shipped? I could have saved on shipping and tax if I just downloaded it the way I wanted to in the first place.
Well, thanks for reading. Hopes this helps someone.

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bulldog6217 wrote:
I own CS3 Extended. I just purchased and download CS4 (not extended). Before I made the purchase, I contacted customer service (via chat) and was assured I could upgrade to CS4 from CS3 extended. When I try to register the product as an upgrade, it does not recogonize my CS3 extended serial number. Did Adobe steer me wrong?
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Claudio González wrote:
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