CRS 4.0(5) Historical Reports-Invisible Charts

When generating reports the box is checked to include charts. However, when viewing the report or printing you can't see the chart although you can click on the placeholder if view mode. Printing or exporting doesn't change the behavior nor changing the save file type. Any ideas on what cause this problem? Is there a fix other than not including the charts?

Did you ever find a solution to this? I'm having the same issue with a client, some computers can generate reports well, bt others get no chart, and when they save the document, they cannot open it, it says that the docuement might be enriypted

Similar Messages

  • UCCX Historical Report Chart Time Units

    I'm running a UCCX historical report that charts each agent's logged in time in seconds.  I'd like to make the report's chart as easy to read as possible. Is it possible to change that X-axis unit from seconds to hours instead?
    Thanks!

    You'd have to modify the Crystal Reports file (.rpt) to do logic to change it. Otherwise, no, not that I am aware of.

  • Issue with CRS Historical report scheduler

    Hello guys,
    I have a customer with ipccx 5.02 .
    THe customer could execute manual reports but  the  scheduler reports doesnt work.
    I follow the IPCCX troubleshooting guide :
    1.Stop and start scheduler service.
    2. Connectivity is fine.
    I dont receivce any error from CRS client , i need little help im new in IPCC world?
    Any suggestions please?
    Thanks,
    Carlos

    Hi Anubhati,
    PC is logged during the time that scheduled is programming and also is not in sleep mode.
    I have download the CiscoSch log from CRS Historical report and i found i issue with license :
    INFORMATIONAL Jan 19 2011|17:00:45 Authenticate [email protected]@default user on Application Server 10.181.55.247
    104 ERROR  Jan 19 2011|17:00:45 Getting of total available license info failed
    105 ERROR  Jan 19 2011|17:00:45 Historical Reporting Licenses Available(=0); Report cannot be generated.
    I have the following license :
    UCCX enhanced
    IVR ports 150
    Enhanced seat 22
    CCX Maximum agents 300.
    I generated a report for see how many agents is logged in = 15 .
    Regards,
    Carlos

  • CRS Historical Reporting - printing failure !

    Hello All,
    I am getting consistent failures for my users when they try to print from UCCX 8.5 CRS Historical Reporting.  From document ID 108553, and other references, I have set the shared memory to 1 from default of 0 in hrcconfig.ini, still no joy.  The error is and remains could not start print job with a window title of crystal report viewer.  Our environment has Microsoft print queues set up for users.  Any suggestions?  Thanks in advance.

    I believe you are running into this bug:
    http://cdetsweb-prd.cisco.com/apps/dumpcr?identifier=CSCtn20575&parentprogram=QDDTS
    CSCtn20575    Could  not start print job to network on HRC for CCX 8.0(2)
    Symptom:
    Cutomers on CCX 8.0 may not be able to print to the network in Historical Reports Client even though all other print jobs work fine.  Error message states "Could not start print job" from the Crystal report viewer.
    Conditions:
    Only affects customers on the 8.0 platform of UCCX.  Does not seem to matter if they are on a client system of XP or Win7.
    Workaround:
    They can either map the HRC user system directly to the network printer, bypassing the print server, or save the report to the PC and then open in a PDF viewer and print from there.  Bypassing the print server seems to be a good option.

  • CRS Historical reports - Migration

    Hello,
    I have a customer with CRS 4.0(2) and has been recently upgraded to CRS 4.0(5) on a different server. Is it possible to dump the data regarding historical reports to the new server somehow?
    I don't have the installation CDs of 4.0(2) it is not possible to reinstall 4.0(2), apply the restore and then perform the upgrade to 4.0(5) so another solution would be appreciated.
    Thanks in advance

    If the database schema is same then you can migrates the HR data to the new server. Only data migration of HR data occurs during the upgrade process.

  • Help with CRS Historical Reports

    Hello, all!
    I use CRS Historical Reports to get information about the calls, that is coming to my Call Center. But I notice, that CRS Historical Reports generated reports with different info. For example, in the "Contact Service Queue Activity Report (by CSQ)" I have 15 calls abonded. But in the "Abandoned Call Detail Activity Report" I have 88 calls. May be I am doing something wrong. Please, Can anybody help me with this question?
    Call Center works with CUCM 6.1, IPCC Enhanced 5.0. You can find generated reports in the attach.

        Hello Tony,
    This guide explains each report and what you will find:
    http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/uccx701HR_English.pdf
    HTH
    Please rate this post if was helpful
    Walter Solano

  • CRS 5.0(1) issue with historical reports

    Hi support community,
    I'm facing an issue on a CRS 5.0(1) with historical reports (HDS).
    Last known issue on the Windows Server was that there were no free space on hard drive.
    This is now fixed and everything looks fine again.
    Now the user reporting that they could not get historical reports.
    As far as I could troube shot this issue by now, I can say that all regarding services are up and running.
    I can still run reports for the current day but not for the last week or month.
    So I guess there is a issue that the CDR don't stay in the MSSQL server.
    I go through the logs and could not find anything suspicious.
    Just one thing gives me to think of, in the database "da_cra" / table "ConfigLog":
    - last entry was on 07.11.2012 where the space issues started
    - I could not get any usefull information about the last entries
    CRS 5.0(1) is not supported by TAC anymore so I hope some one could put me in to the right direction for further trouble shooting.
    The user need the HDS reports until a new soloutin for CC is online.
    My action plan looks as following:
    - enable tracing for SQL - HDS
    - perform check table / repair table on MSSQL
    Unfortunately there is a message when I try to enable the tracing, but I don't get it what this message try to say me.
    I don't know any MSSQL commands to run such checks / repairs.
    Regards, Alexander

    Hi Anand,
    let me see if this could help.
    I'm facing an issue that we could not get data older than current day.
    So if the database would be reached the maxium size so I guess we could not get the latest CDR but older one, right?
    But in our situtation we have a vice versa situation, we get current CDR but not historical.
    I checked the purge settings:
    - schedule is configured to daily "12:00 AM"
    - purge data older than "99" months
    - notify when database reach "70" % of 2048 MB
    - initiate autmoatic purge when databse size exceeds "80" % of 2048 MB
    - auto purge data for the oldest "15" days
    So this should be fine
    I attached the PurgeProcess.log and have some questions about it:
    line 4: Calling execute with purge date sat nov 27 00:00:03 CET 2004
    --> where is this date coming from? date time settings are correct on Windows host
    line 17: oldest record in the database has a timestamp of tue feb 26 07:27:39 CET 2013
    --> this is excatly what I experience, any how the purge process gone crazy and deleting to much CDR's
    line 18: database size exceeded auto-purge threshold of 80%
    --> why is the database have such a great size if the lates record is from day before (call amount ~ 500 calls per day)
    So at this point I have two questions why is the time stamp wrong and how could I clean up the database (what are these data which fill 80% of database)
    Thanks and Regards, Alexander

  • Error message while trying to run report on Historical Reports

    One of my users are getting an Exceptional Error while the userr is trying to run a report on Historical reports on her machine.  I am able to run the same report on another machine so i am assuming it has something to do with her particualar machine. Error Message is below
    Exceptional Error
    An Exceptional Error occured. Application exiting.  Check the log file for error 5022.
    We are running version 5.0.
    v\:* {behavior:url(#default#VML);}
    o\:* {behavior:url(#default#VML);}
    w\:* {behavior:url(#default#VML);}
    .shape {behavior:url(#default#VML);}
    /* Style Definitions */
    table.MsoNormalTable
    {mso-style-name:"Table Normal";
    mso-tstyle-rowband-size:0;
    mso-tstyle-colband-size:0;
    mso-style-noshow:yes;
    mso-style-priority:99;
    mso-style-qformat:yes;
    mso-style-parent:"";
    mso-padding-alt:0in 5.4pt 0in 5.4pt;
    mso-para-margin:0in;
    mso-para-margin-bottom:.0001pt;
    mso-pagination:widow-orphan;
    font-size:11.0pt;
    font-family:"Calibri","sans-serif";
    mso-ascii-font-family:Calibri;
    mso-ascii-theme-font:minor-latin;
    mso-fareast-font-family:"Times New Roman";
    mso-fareast-theme-font:minor-fareast;
    mso-hansi-font-family:Calibri;
    mso-hansi-theme-font:minor-latin;
    mso-bidi-font-family:"Times New Roman";
    mso-bidi-theme-font:minor-bidi;}

    Hello,
    Check out this bug, as it matches your exact error message:
    CSCef56507 - HRC/Call Custom Vars rpt does not allow Calling Number to be chosen
    http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs
    The only thing I'm not quite sure is that it supposedly affects CRS 4.x not 5, however I think you can try the workaround on the machine with problems and see how that works.
    HTH
    Pablo

  • UCCX Historical Reports Doubt

    Hi ,
    I have telephony setup running on CUCM 9.x integrated with UCCX 9.x.
    Everything working fine and I can generate the Historical reports.
    I have some doubts for generating the reports which is mentioned below.
    1. Need to generate the agents  abandoned calls,Placed calls and missed calls in a single report.I know i can generate these information's in two reports ,but required all this in a single report.Will it is possible?
    2.When generating reports I required only external numbers information not required to show the internal numbers on the reports.Is there anyway I can uncheck the internal number while generating the HR?
    Thanks inn advance
    Nithin Louis.

    Hi Nithinpro,
    Answering your two question, there's not way to custom the information displayed in the HR report type.
    One option to custom report is running Microsoft Silverlight  but is not a easy task.
    Check this link:http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/programming/guide/uccx85hradm.pdf
    Regards

  • Uccx historical report having RNA

    Hi All,
    We have a requirement to pull a report which has to provide the details of the call not answered by the agent(RNA).
    Report must have the following details
    1.Agent Name
    2.Calling Number(CLID)
    This will help us to call back the customer for the unattended calls
    Highly appreciate if some one can help on this...

    http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/user/guide/uccx801HRug.pdf
    This link is to the Historical Reports User Guide which provides a detailed decsription of all the available "canned" historical reports in the system.
    If what you need is not here, you can also create custom reports.
    Here is a  link that shows how to do that:
    http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/programming/guide/uccx80hradm.pdf

  • Can Cisco Historical Reports Report Average Hold Time for Incoming Calls?

    Is the a way that Cisco Historical can report on the Average Hold Time for Incoming Calls? User is trying to figure out if there is a hold time prior to the agent picking up the call.
    I am running CRS Historical Reports Versions 5.0 (2.5).

    Hi,
    You can check the link belowCisco Unified Contact Center Express 5.0 Historical Reporting Administrator and Developer Guide:
    http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_5_0/programming/hr_admin_devp/crs501hd.pdf
    this document includes all the details regarding the reports and its cutomization.
    Regards,
    Trad

  • Connection issues of Historical Reports Client over a non-Cisco VPN/third party VPN

    When trying to run the Cisco Unified CCX Historical Reports Client over a non-Cisco VPN, the user receives an error.
    The major failure is the connection problem between Historical Reports Client and Cisco Unified CCX Server.
    Error :
    An error occurred while communicating with web server.
    All available connections to database server are in use by other client machines. Please try again later and check the log file for error 5054.
    This works fine when connected to through Cisco VPN .
    Is the third party VPN/ customer's web based VPN blocking the connection between UCCX  server and HRC machine ??
    Thanks !!!
    Shridhar Reddy

    Hi Sridhar,
    Also please try accessing the database port 1504 from your client box.
    Reference:
    http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/uccx851pug.pdf
    Hope it helps.
    Anand
    Pls rate helpful posts !!

  • Custom Historical Report UCCX 8.5 requirement question

    Hi,
    I'am reading on how to creat custom historical report in UCCX 8.5 and I've read that we need to use crystal reports for this. With this I was reading the cisco documentation about this http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/programming/guide/uccx85hradm.pdf
    under page 4-2 Creating Report - where it states that To create a DSN to Informix server, HRC must be installed on the client machine where we need to create reports
    I' am just confuse as to what this HRC means? And why it is needed?

    Hi
    HRC = Historical Reports Client
    You don't really need it to get a DB conncection of course, but it does include the ODBC drivers which you'd have to obtain elsewhere and install to get connected. So it's easier if you do - and also you'd want to test the report that you create with the HRC client so that other people can use it... again, easier if you have HRC installed.
    Regards
    Aaron
    Please rate helpful posts..

  • Can UCCX 10 / CUIC Provide Historical Reports That Include Email Content?

    Hi,
    Can UCCX 10 / CUIC provide historical reports that include email content?
    Currently I can only see email subject within historical reports, but on supervisor real time you can see email content.
    Our customer wants to be able to report historically on email content, as its used for reviews etc.
    Thanks in advance.
    Mike.

    Hi
    Having looked at the DB schema I see that only the to/from/subject fields are logged in the database. That's all the would be available to CUIC.
    (http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/reference/guide/dbschema.pdf?mdfid=286265496)
    That's not to say it's completely impossible - but it would be very complicated. You'd need to somehow extrac the content of the emails on the Exchange server into a database where it could be read in to CUIC. That could be very difficult, take up lots of space...
    Aaron

  • Historical Reports Login

    Hi,
    i have some strange problem when i try to login to Historical Reports 4.0.
    On my laptop there aren't any issue but on my customer's PC i can login
    succesfully only sometimes.
    This is the log file.
    1: 18/09/2006 11.22.57 %CHC-LOG_SUBFAC-7-UNK:Logging Init with: LogLevel=3 ,Max# LogFiles=10 ,Max Size Per LogFiles=1024000 Bytes
    2: 18/09/2006 11.22.57 %CHC-LOG_SUBFAC-7-UNK:Log Files Path: 'C:\Program Files\Cisco CRS Historical Reports\logs\'
    3: 18/09/2006 11.22.57 %CHC-LOG_SUBFAC-7-UNK:Scheduler Root Directory Path: 'C:\Program Files\Cisco CRS Historical Reports\scheduler\'
    4: 18/09/2006 11.22.57 %CHC-LOG_SUBFAC-7-UNK:Scheduler Exports Directory Path: 'C:\Program Files\Cisco CRS Historical Reports\reports\'
    5: 18/09/2006 11.22.57 %CHC-LOG_SUBFAC-7-UNK:Scheduler SQL Files Directory Path: 'C:\Program Files\Cisco CRS Historical Reports\scheduler\sql\'
    6: 18/09/2006 11.22.57 %CHC-LOG_SUBFAC-7-UNK:Scheduler DB File Path: 'Scheduler\HistoricalReportScheduler.mdb'
    7: 18/09/2006 11.22.57 %CHC-LOG_SUBFAC-7-UNK:Scheduler DB Provider: 'Microsoft.Jet.OLEDB.4.0'
    8: 18/09/2006 11.22.59 %CHC-LOG_SUBFAC-7-UNK:CiscoAppReports4.0 (3.8)
    9: 18/09/2006 11.22.59 %CHC-LOG_SUBFAC-7-UNK:Current Time Zone: ora solare Europa occidentale
    10: 18/09/2006 11.22.59 %CHC-LOG_SUBFAC-7-UNK:Attempting to read commandline arguments
    11: 18/09/2006 11.22.59 %CHC-LOG_SUBFAC-7-UNK:Commandline arguments received before parsing:
    12: 18/09/2006 11.22.59 %CHC-LOG_SUBFAC-7-UNK:Ignoring all command line arguments
    13: 18/09/2006 11.22.59 %CHC-LOG_SUBFAC-7-UNK:Arguments recieved are: Empty Array
    14: 18/09/2006 11.22.59 %CHC-LOG_SUBFAC-4-UNK:'authRelUrl' key was not found in ini file (C:\Program Files\Cisco CRS Historical Reports\hrcConfig.ini). Using default authentication relative URL /histRepWebSrvrComp/histRepClientsServlet
    15: 18/09/2006 11.23.09 %CHC-LOG_SUBFAC-7-UNK:Sending authentication request to server (172.25.1.34) for user (stat1)
    16: 18/09/2006 11.23.09 %CHC-LOG_SUBFAC-4-UNK:Downloading info from URL(http://172.25.1.34/histRepWebSrvrComp/histRepClientsServlet)
    17: 18/09/2006 11.23.10 %CHC-LOG_SUBFAC-7-UNK:Authentication response was received from (http://172.25.1.34/histRepWebSrvrComp/histRepClientsServlet)
    18: 18/09/2006 11.23.10 %CHC-LOG_SUBFAC-7-UNK:Attempting to load XML response from authentication servlet
    19: 18/09/2006 11.23.10 %CHC-LOG_SUBFAC-3-UNK:Failed to load authentication response due to empty XML buffer from authentication servlet)
    20: 18/09/2006 11.23.10 %CHC-LOG_SUBFAC-3-UNK:Errore di login | Si ? verificato un errore durante il tentativo di comunicazione con il server Web. Verificare l'ID utente e la password e riprovare.
    21: 18/09/2006 11.23.14 %CHC-LOG_SUBFAC-4-UNK:Application Exiting ...
    Any ideas?
    Thanks in advance,
    Stefano

    This is issue is to due to Bug in the software.The work around at this time is to uninstal and re-install the historical reporting tool, which will allow them to run reports for a time. This issue will be fixed in CRS 4.0

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